myPOS Go - User Manual
myPOS Go
user manual
mypos.com
myPOS Go - User Manual
Table of Contents
Introducon .....................................................................................................2
Related documentaon 2
Acvaon ........................................................................................................3
Acvaon code 4
Geng started ................................................................................................5
Learn about your device 5
Home screen 5
Nocaons 6
Accepng payments ........................................................................................6
Payment transacons 6
Smart card 6
Magnec stripe card 7
Contactless card 7
Mobile Top-up 8
Send payment request 9
Refund transacons 10
Last transacon void 10
Manage your device ......................................................................................11
F1 – Transacons menu 11
F2 – sengs menu 12
Warranty and return policy ...........................................................................14
Replacement of myPOS package with defect 14
Important: disposal 14
For more informaon ...................................................................................14
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Introduction
Congratulaons!
Your new myPOS Go device is a revoluonary mobile terminal for accepng payments
with credit, debit cards and mobile wallets, in store and on-the-go.
To start using your myPOS Go device, you need to open a free e-money account
at mypos.com and then acvate your myPOS Go device.
If you need more than one device for your business, you can purchase and acvate
addional myPOS terminals. The funds from all devices will be transferred to your myPOS
account.
Scope
This user guide contains detailed informaon about your myPOS Go device and
instrucons on how to accept credit and debit card payments. Below you can nd a quick
overview of the guide:
The Quick User Guide provides informaon about:
• Acvaon of your device
• Geng started - learn more about your device
• Manage your device - sengs and update
• Accepng payments
• Warranty and return policy
The Quick User Guide does not include informaon about the technical specicaons
of the device. It is is provided separately in the myPOS Go Technical Specicaons &
Warranty document
Related documentation
The latest version of this Quick User Guide can be found online on
hps://mypos.eu/en/devices/go.
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Activation
Every myPOS Go device has a unique serial number. During the acvaon, myPOS
links the serial number of your myPOS Go device to your myPOS account. Once
your new myPOS Go device is acvated, every transacon accepted with it will be
credited to your myPOS account.
You can link more than one myPOS device to one merchant account. In this case, the
payments accepted with all myPOS terminals will be credited to the same myPOS
account.
Your myPOS Go device needs to be acvated before you can start using it.
To complete the acvaon process, the device must be connected to the Internet.
Follow these steps to acvate your device:
1. Turn on the device
2. Choose device language
3. Connect the device to the Internet
If a SIM card is already inserted into your myPOS Go device, it will automacally
connect to the Internet.
Want to use your own SIM card?
Step 1: Remove the back cover of the device by pressing down the buon on top of
the panel and remove the baery. You will see the SIM and SAM compartments.
Step 2: Insert your SIM card in the SIM card slot 1 (the front one) with the gold
colored contact surface facing down.
• Make sure that the SIM card is inserted in SIM slot 1 (the front one).
• Your myPOS Go device works with the standard SIM card size. If you have a
micro or nano SIM card, please use a SIM adapter.
Step 3: Enter your SIM PIN.
If the mobile network was not recognized, the myPOS Go device will display an error
message and two opons: to try again (X) or to manually enter the APN sengs (O)
of your mobile network.
Once it has connected to your mobile network, the myPOS Go will perform a test of
the connecon to the myPOS system.
If the test is successful, the acvaon screen will appear; If the connecon test is
unsuccessful, the myPOS Go screen will display an error message.
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Activation code
The acvaon procedure is a one-me process and requires an acvaon code
generated by myPOS to be entered manually on your myPOS Go device.
If you do not have a myPOS account, please register one at mypos.com and follow
the instrucons.
If you have a myPOS account, please log into your account and go to menu Devices >
Acvate your device, then follow the steps:
Step 1: Enter the acvaon code on your myPOS Go device and press „ACTIVATE“.
Your device must be connected to the Internet to complete the acvaon process.
Step 2: Upon successful acvaon, your myPOS Go device will restart automacally.
Congratulaons! Your new myPOS Go device is now acvated and ready to be used.
You can nd the new device listed in your myPOS account, under the “Devices”
menu.
Note! You can change the selected device language and connecon type at any me
through the Sengs menu.
Once your myPOS device is acvated, it is permanently linked to your myPOS
account. Even if the device is stolen or lost, any processed payment transacon will
be credited to your account. In case your device is lost or stolen, please inform our
Customer Support Centre immediately.
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1
3
8
2
5
7
6
4
PAYMENT
F1-MENU F2-SETTINGS
AMOUNT
EUR
19.99
12:00
info bar
1. Turn ON / OFF buon
2. Magnec strip card reader
3. USB Slot for recharge cable
4. Chip-card reader
5. Display
6. Physical keys
7. NFC Reader
8. Wireless charging
Getting started
Learn more about your new device’s hardware, assembly procedures, and how to get started.
Learn about your device
Home screen
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Notications
You will receive nocaons about Conguraon or System updates at the top of the
screen. In case one appears press F2 and choose ‘Update soware’.
Accepting payments
Payment transactions
Every me you switch your myPOS Go terminal on, it will automacally connect to
the Internet and will display the home screen.
When you press any key (aside from F1 and F2), the terminal will go directly to the
PAYMENT screen, ready for performing a Payments transacon. Making a PAYMENT
transacon with your myPOS Go is easy and convenient. Please follow the steps
described below.
Step1: Enter the amount of the transacon in the PAYMENT Screen. The amount
must be entered without the decimal point. For example: for an amount of 5.00,
enter 500 on the keyboard. When the PAYMENT screen display the correct amount,
conrm by pressing the green key (O). If you need to correct the amount, please use
the yellow key (<) to delete the last entry or the red key (X) to start the process from
the beginning.
Step2: Ask your customer for his or her credit or debit card.
Your myPOS Go device supports payments with magnec stripe, CHIP & PIN and
contactless.
Smart card
If the card has a CHIP, insert the card in the boom reader with the CHIP facing
towards the keyboard.
When your myPOS Go successfully reads the card, the screen will ash Green.
If the card is not recognized, the screen will ash Red. Please check if the card is
inserted properly in the reader, remove it and try again. If the problem persists,
please ask your customer for another card.
CHIP cards usually require a PIN code in order to conrm a transacon. If a PIN code
is required for a card, your myPOS Go terminal will display the ENTER PIN screen.
Please hand the terminal to the customer and ask him or her to enter his or her PIN
code securely and to press the green key (O) when ready.
If the card supports PIN (personal idencaon number) check, the terminal will
process the PIN code and will display PIN OK if the correct PIN code has been
entered by your customer.
The myPOS Go device will iniate the transacon authorizaon process by
communicang with myPOS. The Processing screen will indicate that the procedure
is not completed.
If the transacon is approved by the issuer, the conrmaon message
“TRANSACTION IS APPROVED” will be displayed. At this point, you can remove the
card from the reader and return it to the customer.
PAYMENT
F1-MENU F2-SETTINGS
AMOUNT
EUR
19.99
12:00
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Magnetic stripe card
If your customer’s card only has a mag stripe on it, please follow the procedure
below aer you enter and conrm the amount of the transacon.
Magnec stripe cards are swiped with the magnec stripe facing up through the
reader located at the top side of the myPOS Go device.
Make sure that the card is inserted properly and the boom of the card runs rmly
and at even speed. The speed of swiping the card must not be too slow, as this can
somemes cause problems.
If a CHIP card is swiped as a magnec one, the terminal will display the following
screen.
Contactless card
The contactless (NFC) technology is gaining popularity and it is very likely that many
of your customers will hand you such cards. Your myPOS Go device can accept two
types of contactless cards - PayPass and payWave, issued by Mastercard and VISA
respecvely.
Contactless cards always need to have the following logo printed on it.
If your customer’s card has a PayPass or payWave logo on it, please follow the
procedure below aer you enter and conrm the amount of the transacon.
Hold the card (or smartphone) approx. 3cm above the display of your myPOS Go.
When the secure contactless reader recognizes the card, the four-color indicators
will ash, showing that the card is being processed. If the card is successfully read, all
four indicators will be on. The process takes one second and aer you hear a beep,
you can remove the card.
If the card requires a PIN code to be entered, please hand the terminal to the
customer and ask him or her to enter his or her PIN code.
Send an e-receipt to the customer for the approved PAYMENT transacon via SMS or
e-mail by choosing the preferred opon from the Receipt menu.
If the customer wants to receive an e-receipt from myPOS via SMS, press (1) and
enter the mobile phone number of the customer on the screen. IMPORTANT: Always
enter the phone number with the country code. If the customer wants to receive
an e-receipt from myPOS in his or her e-mail box, press (2) and enter the e-mail
address of the customer. If the customer does not want to receive any receipt for this
transacon, press (3 - No Receipt).
IMPORTANT: It is always a good pracce to send an SMS e-receipt in order to resolve
any possible issues with the customer.
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Mobile Top-up
If your customer wants to load an amount within a stored value card, you should
follow these steps:
Step 1: From the home screen, press (F1) from the keyboard in order to enter the
Transacon type menu. Select MOBILE TOPUP by pressing (2) and conrm with the
green key (O). The myPOS Go terminal will display the MOBILE TOP-UP screen
Step 2: Enter the mobile number with the country code and conrm with the green
key (O).
Step 3: Select your customer’s carrier – service provided by 779+ operators
Step 4: Enter an amount to top-up. Depending on the carrier you should select from
a predened list or enter an amount of your client’s choice within a suggested range
Step 5: Review all entered details and conrm the green key (O).
Step 6: The myPOS Go device will request an email to send the merchant’s copy of
the receipt for the approved PAYMENT transacon.
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Send payment request
If you want to send a payment link to your customer due to his or her absence during
the payment, you can send a payment request through the website, the mobile app
or via the terminal. To send a payment request via the device, you should follow
these steps:
Step 1: From the home screen, press (F1) from the keyboard in order to enter
the Transacon type menu. Select SEND PAYMENT REQUEST by pressing key (3)
and conrm with the green key (O). The myPOS Go terminal will display the SEND
PAYMENT REQUEST screen.
Step 2: Enter the amount of the request and conrm with the green key (O).
Step 3: Enter the customer’s mobile number with the country code and conrm with
the green key (O ENTER).
Step 4: Enter period in days, aer which the Payment request will expire. The period
should be between 1 - 120 days. Conrm with the green key (O ENTER).
Step 5: Enter recipient’s name using the device keyboard and conrm with the green
key (O ENTER).
Step 6: Enter reason for payment using the device keyboard and conrm with the
green key (O ENTER). The payment request is successfully sent.
Step 7: Informaon about the Top-Up operaon is displayed. Pres any key to
connue.
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Refund transactions
A refund transacon is used in order to issue a refund (credit) to the customer.
When you refund a card transacon, the amount of the refund is returned to the
customer’s card account and your myPOS account is debited with the corresponding
amount.
Before making a refund
• Never make a refund unless there has been an original purchase with the
card. If you do, the service provider may block your myPOS Go terminal and
withdraw your card processing facility.
• Check that your customer has handed you the card used for the original
transacon – the last four digits have to match those on the e-receipt. If they
do not, ask for the original card.
• Never give a cash or cheque refund for a card transacon – scammers oen
try to obtain cash that way by requesng a cash refund and then issuing a
chargeback for their card transacon, cosng you money.
• Never refund more than the original transacon amount.
Step 1: From the home screen, press (F1) in order to enter the Transacon type
menu. Select REFUND by pressing (4) and conrm with the green key (O). The myPOS
Go terminal will display the REFUND screen.
Step 2: Type in the amount of the refund transacon and press the green key (O) to
conrm. Present the customer card to the terminal either via the Magnec Stripe,
Chip or contactless reader.
Step 3: Ask your customer to Enter PIN code where required.
Last transaction void
Step 1: From the home screen, press (F1) in order to enter the Transacon type
menu. Select Last Transacon Void by pressing (5) and conrm with the green (O).
The myPOS Go terminal will display the Last Transacon void screen showing the
amount of your last transacon.
Step 2: Conrm by pressing the green buon (O).
Step 3: Ask your customer to Enter PIN code where required.
If there is no previous successfully processed transacon or it has been voided, the
myPOS Go terminal will display an error message “No transacon found”.
If the transacon is declined with a “Transacon is not permied” message, then
take into account that this type of transacon is forbidden for the parcular myPOS
Go device.
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Manage your device
For your convenience all funcons of the myPOS Go are divided into two groups –
TRANSACTIONS (F1) and SETTINGS (F2). From the home screen (any other screen by
pressing red key (X) rst) you can select the TRANSACTION menu by pressing (F1) key
or you can select the SETTINGS menu by pressing (F2) key.
F1 – Transactions menu
TRANSACTION menu is organized in two screens with the following opons:
TRANSACTION MENU 1 shows the list of supported types of payment transacons
on your myPOS Go device:
1. PAYMENT
2. MOBILE TOP-UP
3. SEND PAYMENT REQUEST
4. REFUND
5. LAST TRANSACTION VOID
6. GIFTCARDS
Please refer to secon “Accepng Payment” for a detailed descripon of each
transacon.
The default transacon type for your myPOS Go is Payment.
You cannot change the transacon type during an operaon. If you make a mistake,
use (X) to cancel the operaon.
TRANSACTION MENU 2 shows the list of operaons and funcons related to
payment transacons:
1. RECONCILIATION REPORTS
This funcon shows reconciliaon statements (Reports) of all processed transacons.
By pressing (1) on the keyboard you can select report for Totals and to visualize
summary of all transacons processed for the current period. Current period
includes transacons from the last date (me) you have cleared the report (reset the
totals). In order to start a new period, you should press the green buon (O).
2. TOP-UP REPORTS
This funcon shows reconciliaon statements (Reports) of all processed Top-ups. By
pressing (2) on the keyboard you can select to view a report of all processed top-up
transacons.
3. GIFTCARD REPORTS
This funcon shows reports for all myPOS Private Label GiCards payments.
By pressing (3) on the keyboard you can select to view a report for all GifCard
transacons.
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F2 – settings menu
SETTINGS menu is organized in two screens with the following opons:
SETTINGS MENU 1 shows the list of supported sengs for your myPOS Go device:
1. Change Language
You can change the language of the menus and messages on your myPOS Go
terminal. The myPOS Go will display a list of all available languages.
2. Keyboard sound ON/OFF
You can turn the sound made by the myPOS Go when a key is pressed on or o.
3. Change Connecon type
From this opon, you can change the chosen network connecon.
4. Connecon check
Use this opon to check if your myPOS Go device is properly connected to internet
and test the communicaon with myPOS system.
5. Check for update
From me to me the soware running on your myPOS Go will receive a newer
version. You can check for soware updates at any me by selecng this opon.
If there is a new soware version, the device will display the new version, how
many les will be downloaded and their size. You can conrm and start the update
procedure or cancel it and update the device later.
6. Transacons cong
From this menu, you can switch pping mode, mul-operator mode and Reference
number on or o. Tipping mode lets your clients add a p to their card purchase.
Mul-operator makes it possible to allocate ps to individual sta. If enabled, each
employee is assigned a personal code that should be typed prior to each transacon.
You can check the total amounts processed by the operator at any me, alongside
ps per operator. Reference number opon enables the inclusion of an addional
screen on your device’s payment process for invoice number, product id, reservaon
id or any other reference you nd useful. The reference number will be displayed on
the receipt and in the details of that transacons in your myPOS account.
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SETTINGS MENU 2 shows the second list of supported sengs for your
myPOS Go device:
1. About
By pressing (1) on the keyboard you can nd more informaon about your Terminal
such as terminal ID (TID), name, soware and rmware version and last transacon
STAN.
2. Reset device
Use this opon with cauon and only if you want to reset your myPOS Go. The
myPOS Go will display a screen where you need to enter a deacvaon code. The
code can be generated when you log into mypos.com menu Devices > All Devices,
choose a specic device > Sengs > Reset.
Please, take into account that this will restore your device sengs to the default
ones and your myPOS Go will no longer be aached to your myPOS e-money
account. If you want to connue accepng payments, you will need to acvate the
device again.
3. Pair device
This opon allows the device to connect to another external device and to switch
work regime from ‘Stand Alone’ mode to ‘Cash Register’ mode via a Pair code. It
is best suited for Cash registers or Taxi companies where the entry point of due
payment amount and card acceptance/PIN entry may not be on the same device.
4. Sleep conguraon
This opon is available only if your myPOS device is using SIM card connecon. Use
this opon to change the default sengs of the Sleep mode of your device. Sleep
mode is switched o by default.
SETTINGS MENU 3 shows the third list of supported sengs for your
myPOS Go device:
6. Send log
Send device log to myPOS Server. This may be requested by our Customer support
when troubleshoong and if needed.
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Warranty and return policy
Important: The product, including myPOS Go device and myPOS Business Card (“the
product”) is not covered by Consumer law, including EC Direcves on Consumer
Protecon and Distance selling Direcves. This product is not designated to
consumers, meaning any natural person who is acng for purposes, which are
outside his trade, business, cra or profession. This product represents nancial
services and is designated only for accepng of payments for services or goods
oered by natural or legal persons with a legal business acvity, acng as
professionals, sole traders, traders, merchants, self-employed or otherwise selling
goods or services.
Replacement of myPOS package
with defect
• Client must not open the POS terminal device and must not try to repair the
defect by himself/herself. This will be deemed as a defect caused by Client
and the service provider will not be liable for its obligaons under the Return
Policy.
• You have the right to return the full myPOS package within 30 days from the
date of receipt.
• Some Distributors may provide post-sale customer support and may be able
to take back the defect Terminal. Please contact rst your Distributor or Agent
and check for post-sale customer support and if there is not such, please
proceed as instructed by this Return Policy.
• The guarantee does not cover any cables, accessories, plugs, or power supply
units or other items, dierent from the Terminals and myPOS Business Card in
myPOS Package.
Please read the full text of the Return Policy available at mypos.com/legal prior to
registraon for the service and acvaon of the myPOS Package.
Important: disposal
You are not allowed to dispose of the myPOS Go device, including its
baery, cables or other components with the general household waste.
If your myPOS Go is not funconing, you have to send it for repair by
following the Return policy available at mypos.com/legal.
For more information
For full list of available documentaon, please visit:
hps://mypos.eu/en/devices/go
