MyPOS COMBO Mobile Card Machine With A Receipt Printer User Manual

myPOS Combo - User Manual

myPOS Combo

user manual

mypos.com

myPOS Combo - User Manual

Table of Contents

Introducon .....................................................................................................2

Scope 2

Related documentation

The latest version of this Quick User Guide can be found on-line on

hps://mypos.eu/en/devices/combo.

Internet connectivity

In order to be able to process payments with credit and debit cards, the myPOS Combo

device has to be connected to the Internet. Your myPOS Combo can use the internet

connecon of your mobile phone (via Bluetooth or personal hotspot), a wireless router

and a SIM Card.

Using myPOS Combo with a mobile phone

(via Bluetooth or personal hotspot)

Make sure you have an internet connecon (data) acvated on your mobile (smart)

phone. In order to connect your myPOS Combo device to your mobile phone, please read

carefully the informaon below.

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 3

myPOS Combo - User Manual | page 3

Android

If you are using a mobile phone which runs Android 4.2 or later, you can connect

your myPOS Combo via Bluetooth or Wi-Fi (Personal Hotspot).

To connect via Bluetooth, download the free myPOS Bluetooth Service App from

Google Play Store and install it on your mobile phone. Starng the myPOS Bluetooth

Service applicaon will automacally launch a communicaon service. You can then

close your myPOS Bluetooth Service App as it is not needed anymore for your myPOS

Combo operaon. Please follow the procedure described in the “How to connect

your myPOS Combo with Bluetooth” secon.

To connect via Wi-Fi (Personal Hotspot) acvated on your mobile phone, please

follow the procedure described in the “How to connect your myPOS Combo with

Wi-Fi” secon.

Using myPOS Combo with a wireless

router (Wi-Fi)

Make sure your Wi-Fi router is connected to the Internet. In order to connect your

myPOS Combo device to your Wi-Fi router, please read carefully the informaon

below. Please be aware that the supported encrypon methods for Wi-Fi networks

are WPA and WPA2. For proper operaon of the myPOS Combo device, please make

sure that:

• your router does not have any network trac restricons or lters

• your router does not require seng a special TCP/IP conguraon on your

network devices (myPOS Combo will use the default sengs only)

• network signal is strong enough. The network signal strength is indicated via

a Wi-Fi signal icon located in the upper part of your myPOS Combo screen.

To connect via a Wi-Fi router, please follow the procedure described in the ”How to

connect your myPOS Combo with Wi-Fi” secon.

Using myPOS Combo with a SIM card

Make sure your SIM card has the mobile data service acvated. For proper operaon

of the myPOS Combo device, please make sure that:

• the SIM card is inserted correctly in the SIM slot. Please refer to pictogram on

page 6.

• you have a SIM adapter if your SIM card is micro or nano.

Your myPOS Combo device is working with standard SIM card size.

• network signal is strong enough. The network strength is indicated via a

signal strength icon located in the upper part of your myPOS Combo screen.

To connect via a SIM card, please follow the procedure described in the “How to

connect myPOS Combo using SIM Card” secon.

WARNING! Please proceed with cauon if you are using SIM card adapter for ng

a smaller SIM card into a myPOS myPOS Combo as there is a high risk of damaging

your POS device. This damage is not covered by the warranty. We recommend you

placing a regular-sized SIM card instead.

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myPOS Combo - User Manual | page 4

How to connect your myPOS Combo

with Bluetooth

Make sure the Bluetooth on your mobile phone is ON (acvated). Switch ON your

myPOS Combo and wait for a few seconds unl it completes the inializaon.

Step 1: Select “Bluetooth” from the CONNECTION TYPE menu by pressing (3) on the

keyboard. The myPOS Combo will scan for available (discoverable) Bluetooth devices

in its range and will display a list of their names on the screen.

Step 2: Choose your mobile phone’s name from the list and select it by pressing its

respecve number (from 1 to 6) on the keyboard. If there are more than 6 available

devices on the list, you can switch to the next page of the list by pressing ( ). If

you cannot nd your mobile phone on the list, press (CANCEL X) and myPOS Combo

will rescan (search again) for available (discoverable) devices. Make sure your mobile

phone is in a discoverable mode.

Depending on the device, you might have to tap “Pair device” to accept the

password. The password is shown on the myPOS device screen.

Step 3: Pair the myPOS Combo with your mobile phone. Once it has been paired,

myPOS Combo will perform a test of the connecon to myPOS system. If the test is

successful, the following myPOS Combo screen will appear:

If the connecon test is unsuccessful, the myPOS Combo screen will display an

error message. Please check and make sure your mobile phone is connected to the

Internet. When you pair myPOS Combo with a Bluetooth device, the informaon is

saved so that the next me you are within the range of the same Bluetooth device,

the terminal will connect to it automacally.

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myPOS Combo - User Manual | page 5

How to connect your myPOS Combo

with Wi-Fi

Make sure the myPOS Combo is in the range of your Wi-Fi network. Switch ON your

myPOS Combo and wait for a few seconds unl it completes the inializaon. If you

see the screen CONNECTION TYPE, please proceed to Step 1 below. If you are in the

Bluetooth Menu please press (< CLEAR) to return to CONNECTION TYPE screen and

proceed to Step 1 below. Otherwise please press (X CANCEL) to exit from the current

operaon, then press the FUNC buon from the keyboard to enter SETTINGS MENU

1 and choose Change Connecon type (3).

Step 1: Select “Wi-Fi” from the CONNECTION TYPE menu by pressing (1) on the

keyboard. The myPOS Combo will scan for available Wi-Fi networks within its range

and will display a list of their names on the screen.

Step 2: Find the Wi-Fi network you would like to use and select it by pressing its

number (from 1 to 6) on the keyboard. If there are more than 6 available networks

on the list, you can switch to the next page of the list by pressing ( ). If you cannot

nd your Wi-Fi network on the list, press (CANCEL X) and myPOS Combo will rescan

(search again) for available Wi-Fi networks. Make sure your myPOS Combo is in the

range of your network.

Step 3: If your Wi-Fi network requires a password, myPOS Combo will display the

Wi-Fi Password screen, where you can enter the network password. In case your

password contains digits, press the relevant number key. In case your password

contains leers, press the relevant number key and then switch to leers by pressing

ALPHA buon from the keyboard several mes in order to select the required

character. If you make a mistake, press the yellow key (< CLEAR) to delete the last

entry. When you have entered the password, press the green key (O ENTER) in order

to complete the operaon.

Once it has connected to your Wi-Fi network, myPOS Combo will perform a test

of the connecon to myPOS system. If the test is successful, the following myPOS

Combo screen will appear: If the connecon test is unsuccessful, the myPOS Combo

screen will display an error message.

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myPOS Combo - User Manual | page 6

Useful ps

• When myPOS Combo connects to a Wi-Fi network, the informaon is saved so

that the next me you are within the range of the same network, the terminal

will connect to it automacally.

• If the password of your Wi-Fi network has been changed, the Wi-Fi signal icon

( ) on the screen will become grey.

• If you try to make a payment transacon, the terminal will display an error

message – “You are not connected to any network” - and will search for

available networks.

• If a previously used network is found, the myPOS Combo device will connect

to it automacally and will process the transacon.

• In order to change the saved password, choose the “Change connecon

type” opon from the SETTINGS MENU 1 and enter the new password when

prompted.

• If you are within a previously used network range and do not want your

myPOS Combo device to connect to it automacally, you can delete the saved

data by choosing opon 3: “Forget this network”.

How to connect myPOS Combo

using SIM card

Step 1: Remove the back cover of the device by unscrewing the bolt and remove the

baery. You will see the SIM and SAM compartments.

Step 2: Insert you SIM card in the SIM card slot 1 (on the right side) with the gold

coloured contact surface facing down.

• Make sure that the SIM card is inserted in SIM slot 1 (on the right side)

• Your myPOS Combo device is working with standard SIM card size. If you

have micro or nano SIM card, please use a SIM adapter.

Put the baery back into the myPOS Combo device, close the cover and switch ON

the device.

Step 3: Enter your SIM PIN.

Your device supports more than one connecon type, so please choose SIM Card on

the Connecon type screen.

If the mobile network was not recognized, the myPOS Combo device will display an

error message and two opons: to try again (X CANCEL) or to manually enter the

APN sengs (O ENTER) of your mobile network.

Once it has connected to your mobile network, the myPOS Combo will perform a

test of the connecon to the myPOS system.

If the test is successful, the following myPOS Combo screen will appear:

If the connecon test is unsuccessful, the myPOS Combo screen will display an error

message.

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myPOS Combo - User Manual | page 7

Activation

Once connected to the Internet, your myPOS Combo device needs to be acvated

before you start accepng payments with credit or debit cards through it. Every

myPOS Combo device has a unique serial number which is used by the myPOS to

idenfy on which device a payment transacon is being accepted.

During the acvaon procedure, the myPOS links the serial number of your new

myPOS Combo device with your myPOS account. Once your new myPOS Combo has

been acvated, every transacon accepted through it will be credited to your myPOS

account.

You can link more than one myPOS Combo devices to one e-money account. In

this case, payments accepted through all myPOS terminals, will be credited to one

myPOS account.

Activation code

The acvaon procedure is a one-me process and requires an acvaon code

generated by the myPOS to be entered manually by you on your myPOS Combo

device.

Step 1: If you do not have an myPOS account, please register on mypos.com and

follow the instrucons. Once you have been successfully registered, the system will

automacally generate an acvaon code for you. If you have a myPOS account

already, please log in to your account and go to the menu Devices > Acvate your

device and follow the steps.

Step 2: Please enter the acvaon code on the myPOS Combo device and press the

green key (O ENTER). Your myPOS Combo device must be connected to the Internet

in order to complete the acvaon process.

Step 3: Once your myPOS Combo has been successfully acvated, your myPOS

Combo will display the conrmaon screen and will automacally check for any

updates of the terminal soware. If a new update is found, the myPOS Combo

terminal will automacally download and install it.

Congratulaons!

Your new myPOS Combo is now acvated and ready to be used. You can nd the new

myPOS Combo listed in your myPOS account in the POS terminals menu secon.

Once myPOS Combo device is acvated by you, it is permanently linked to your

myPOS account. Even if the device is stolen or lost, any payment transacon made

through it will be credited to your account. In case your device is lost or stolen,

please inform Customer Support Centre immediately.

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myPOS Combo - User Manual | page 8

Accepting payments

Once your new myPOS Combo device is connected to the Internet and acvated, it is

ready to accept payments with credit and debit cards.

Your myPOS Combo supports three dierent methods for accepng payments with

credit and debit cards - Magnec Stripe (on the right part of the device), CHIP & PIN

(on the boom part of the device) and Contactless (NFC, build-in antenna under the

display).

Payment transaction

Every me you switch on your myPOS Combo terminal, it will automacally connect

to the Internet and will display the home screen. When you press the green key (O

ENTER), the terminal will go directly to the PAYMENT screen ready for performing a

Payment transacon. Making a Payment transacon with your myPOS Combo is easy

and convenient. Please follow the 3 basic steps wrien below.

Step 1: Enter the amount of the transacon in the PAYMENT Screen. The amount

must be entered without the decimal point. For example: for an amount of 5.00,

enter 500 on the keyboard. When the PAYMENT screen display the correct amount,

conrm by pressing the green key (O ENTER). If you need to correct the amount,

please use the yellow key (< CLEAR) to delete the last entry or the red key

(X CANCEL) to start the process from the beginning.

Step 2: Ask your customer for his or her credit or debit card. If the card has a CHIP

insert the card in the boom reader with the CHIP facing towards the keyboard

When myPOS Combo is reading the card, the screen will ash Green. If the card is

not recognized, the screen will ash Red. Please check if the card is inserted properly

in the reader, remove it and try again. If the problem persists, please ask your

customer for another card. CHIP cards usually require a PIN code in order to conrm

a transacon. If a PIN code is required for a card, your myPOS Combo terminal will

display the ENTER PIN screen. Please, hand the terminal to the customer and ask him

or her to enter his or her PIN code securely and to press the green key (O ENTER)

when ready.

If the card supports PIN (personal idencaon number) check, the terminal will

process the PIN code and will display PIN OK if the correct PIN code has been

entered by your customer.

The myPOS Combo will iniate the transacon authorizaon process by

communicang with myPOS. The PROCESSING screen will indicate that the

procedure is not completed.

If the transacon request with a card has been approved by the issuer, the myPOS

Combo terminal will display a conrmaon message: “TRANSACTION IS APPROVED”.

At this point, you can remove the card from the reader and return it to the customer.

Step 3: The myPOS Combo device will automacally print the merchant’s copy of

the receipt for the approved PAYMENT transacon. Then the terminal will wait 3

seconds, beep and start prinng the customer’s copy of the receipt.

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myPOS Combo - User Manual | page 9

Processing magnetic stripe cards

If your customer’s card has only a mag stripe on it, please follow the procedure

below aer you enter and conrm the amount of the transacon. Magnec stripe

cards are swiped with the magnec stripe side facing down using the reader located

at the right side of the myPOS Combo. Make sure the card is inserted properly and

the boom of the card runs rmly along the boom of the card swipe and that the

card is swiped at an even speed. The speed of swiping the card must not be too slow,

as this can somemes cause problems when the terminal is reading cards.

If a CHIP card is swiped as a magnec one, the terminal will display the following

screen.

Please, insert the card with the CHIP facing up into the reader located at the boom

of the myPOS Combo and follow the steps for accepng CHIP cards laid out in the

previous secon. Complete the transacon as described in Step 3 of the previous

secon.

Processing contactless cards (PayPass or

payWave)

The contactless (NFC) technology is gaining popularity and it is very likely that many

of your customers will hand you such cards. Your myPOS Combo device can accept

two types of contactless cards - PayPass and payWave, issued by Mastercard and

VISA respecvely.

Contactless cards always need to have one of the following logos printed on it.

If your customer has a PayPass or payWave logo on it, please follow the procedure

below aer you enter and conrm the amount of the transacon.

Hold the card (or smartphone) approx. 3cm above the display of your myPOS Combo.

When the secure contactless reader recognizes the card, the four colour indicators

will ash indicang that the card is being processed. If the card is successfully read,

all four indicators will be on. The process takes one second and aer you hear a

beep, you can remove the card.

If the card requires a PIN code to be entered, please hand the terminal to the

customer and ask him or her to enter his or her PIN code.

Complete the transacon as described in Step 3 of the previous secon.

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 10

myPOS Combo - User Manual | page 10

Mobile Top-up

If your customer wants to load an amount within a stored value card, you should

follow these few basic steps:

Step 1: From the home screen, press the menu buon ( ) from the keyboard in

order to enter the Transacon type menu. Select MOBILE TOP-UP by pressing key (2)

and conrm with the green key (O ENTER). The myPOS Combo terminal will display

the MOBILE TOP-UP screen.

Step 2: Enter the mobile number with the country code and conrm with the green

key (O ENTER).

Step 3: Select your customer’s carrier – service provided by 779+ operators

Step 4: Enter an amount to top-up. Depending on the carrier you should select from

a predened list or enter an amount of your client’s choice within a suggested range

Step 5: Review all entered details and conrm the green key (O ENTER).

Step 6: The myPOS Combo device will automacally print the merchant’s copy of

the receipt for the approved PAYMENT transacon. Then the terminal will wait 3

seconds, beep and start prinng the customer’s copy of the receipt.

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 11

myPOS Combo - User Manual | page 11

Send payment request

If you want to send a payment link to your customer due to his absence infront of

you during the payment, you have the following opon – to send a payment request

through the website, the mobile app or via the terminal. To send a payment request

via the device, you should follow these few basic steps:

Step 1: From the home screen, press the menu buon ( ) from the keyboard in

order to enter the Transacon type menu. Select SEND PAYMENT REQUEST by

pressing key (4) and conrm with the green key (O ENTER). The myPOS Combo

terminal will display the SEND PAYMENT REQUEST screen.

Step 2: Enter the amount of the request and conrm with the green key (O ENTER).

Step 3: Enter the mobile number with the country code and conrm with the green

key (O ENTER).

Step 4: Enter period in days, aer which the Payment request will expire. The period

should be between 1 - 120 days. Conrm with (O).

Step 5: Enter recipient’s name and conrm with (O).

Step 6: Enter reason for payment and conrm with (O). The payment request is

succesfully sent.

Step 7: Transacon details are displayed.

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myPOS Combo - User Manual | page 12

Refund transactions

Refund transacon is used in order to issue a refund (credit) to the customer.

When you refund a card transacon, the amount of the refund is returned to the

customer’s card account and your myPOS account is debited with the corresponding

amount. You must always make a refund to the card used for the original purchase.

Before making a refund

• Never make a refund unless there has been an original purchase with the

card. If you do, service provider may block your myPOS Combo terminal and

withdraw your card processing facility.

• Check that your customer has handed you the card used for the original

transacon – the last four digits have to match those on the e-receipt. If they

do not, ask for the original card.

• Never give a cash or cheque refund for a card transacon – fraudsters oen try

to obtain cash this way.

• Never refund more than the original transacon amount.

Step 1: From the home screen, press the menu buon ( ) from the keyboard in

order to enter the Transacon type menu. Select REFUND by pressing key (5) and

conrm with the green key (O ENTER). The myPOS Combo terminal will display the

REFUND screen.

Step 2: Type in the amount of the refundtransacon and press the green key

(O ENTER) to conrm. Present the customer card to the terminal either via the

Magnec Stripe, Chip or contactless reader.

Step 3: Ask your customer to Enter PIN code where required.

Last transaction void

Step 1: From the home screen, press the menu buon ( ) from the keyboard in

order to enter the Transacon type menu. Select Last Transacon Void by pressing

key (6) and conrm with the green key (O ENTER). The myPOS Combo terminal will

display the Last Transacon void screen showing the amount of your last transacon.

Step 2: Conrm by pressing the green key (O ENTER) if you want to proceed.

Step 3: Ask your customer to Enter PIN code where required.

If there is no previous successfully processed transacon or it has been voided, the

myPOS Combo terminal will display an error message “No transacon found”.

If the transacon is declined with a “Transacon is not permied” message, then

take into account that this type of transacon is forbidden for the parcular myPOS

Combo device

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myPOS Combo - User Manual | page 13

myPOS Combo functions

For beer user experience and convenience all funcons of your myPOS Combo are

divided in two groups – TRANSACTIONS (Menu buon ) and SETTINGS (FUNC

buon). From the home screen (any other screen by pressing red key (X CANCEL)

rst) you can select the TRANSACTION menu by pressing Menu buon key or you

can select the SETTINGS menu by pressing Up Arrow key.

Transaction menu

Menu buon ( )

TRANSACTION menu is organized in two screens with the following opons:

TRANSACTION MENU 1 shows the list of supported types of payment transacons

on your myPOS Combo device:

1. PAYMENT

2. MANUAL CARD ENTRY(MO/TO)

3. MOBILE TOP-UP

4. SEND PAYMENT REQUEST

5. REFUND

6. LAST TRANSACTION VOID

Please refer to secon “Accepng Payment” for a detailed descripon of each

transacon. The default transacon type for your myPOS Combo is Payment. You

cannot change the transacon type during an operaon. If you make a mistake, use

(X CANCEL) to cancel the operaon.

TRANSACTION MENU 2 shows the list of operaons and funcons related to

payment transacons:

TRANSACTION MENU 2 shows the list of operaons and funcons related to

payment transacons:

1. GIFTCARDS

SALE OF NEW CARD

Load amount to Private Label Gi Card

PAYMENT WITH GIFTCARD

Accept payment with GiCard

CHECK BALANCE

Check GiCard balance

VOID OF CARD SALE

Void last GiCard sell

2. LAST TRANSACTION RECEIPT

Using this funcon, you can reprint the receipt from the last payment transacon.

3. RECONCILIATION REPORTS

This funcon shows reconciliaon statements (Reports) of all processed transacons.

By pressing (1) on the keyboard you can select report for Totals and to visualize

summary of all transacons processed for the current period. Current period

includes transacons from the last date (me) you have cleared the report (reset the

totals). In order to start a new period, you should press the green buon (O ENTER).

By pressing (2) on the keyboard you can reprint the report for the previous period.

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myPOS Combo - User Manual | page 14

4. PAYMENT REQUEST REPORTS

This funcon shows reconciliaon statements (Reports) of all pending and all

processed payment request transacons. By pressing (1) on the keyboard you can

select report for Pending payment requests. By pressing (2) on the keyboard you can

reprint the report with all paid payment reuqests for a selected by you period.

5. TOP-UP REPORTS

This funcon shows reconciliaon statements (Reports) of all processed Top-ups. By

pressing (1) on the keyboard you can select report all processed top-up transacons.

By pressing (2) on the keyboard you can reprint the receipt for the last Mobile Top-

up.

6. GIFTCARDS REPORTS

TOTAL GIFTCARDS

View or print Report of all Sales and processed transacons with GiCards for

the current period. Current period includes transacons from the last date

(me) merchant has cleared the report (reset the totals). To Clear the report

merchant should press the O ENTER buon, which automacally prints the

report.

REPRINT GIFTCARDS

Reprint the report for the previous period

Settings menu

FUNC buon or Up arrow buon ( )

SETTINGS menu is organized in two screens with the following opons:

SETTINGS MENU 1 shows the list of supported sengs for your myPOS Combo

device:

1. Change Language

You can change the language of the menus and messages on your myPOS Combo

terminal. The myPOS Combo will display a list of all available languages.

2. Keyboard sound ON/OFF

You can turn O or On the sound when any key is pressed of the myPOS Combo.

3. Change Connecon type

From this opon, you can change the chosen network connecon. The myPOS

Combo will scan for available devices and will display a list with their names on the

screen.

4. Connecon check

Use this opon to check if your myPOS Combo device is properly connected to

internet and test the communicaon with myPOS system.

5. Check for update

From me to me the soware running on your myPOS Combo has new versions

released. You can check for soware updates at any me by selecng this opon.

If there is a new soware version, the device will display the new version, how

many les will be downloaded and their size. You can conrm and start the update

procedure or cancel it and update the device later.

6. Transacon cong

From this menu, you can switch on/o pping mode and mul-operator mode.

Tipping mode lets your clients add a p to their card purchase. Mul-operator makes

possible to allocate ps to individual sta. If enabled, each employee is assigned with

a personal code that should be typed prior to each transacon. Anyme you can

check the total amounts processed by operator, and ps per operator.

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 15

myPOS Combo - User Manual | page 15

SETTINGS MENU 2 shows the second list of supported sengs for your myPOS

Combo device:

1. About

By pressing (1) on the keyboard you can nd more informaon about your Terminal

such as terminal ID (TID), name, soware and rmware version and last transacon

STAN.

2. Reset device

Use this opon with cauon and only if you want to reset your myPOS Combo. The

myPOS Combo will display a screen where you need to enter a deacvaon code.

The code can be generated when you log in to mypos.com menu Devices > All

Devices, choose a specic device > Sengs > Reset.

Please, take into account that this will restore your device sengs to the default

ones and your myPOS Combo will no longer be aached to your myPOS e-mony

account. If you want to connue accepng payments, you will need to acvate the

device again.

3. Pair device

This opon allows the device to connect to another external device and to switch

work regime from ‘Stand Alone’ mode to ‘Cash Register’ mode via a Pair code. It

is best suited for Cash registers or Taxi companies where the entry point of due

payment amount and card acceptance/PIN entry may not be on the same device.

4. Receipt conguraon

Use this opon to change the default sengs of the customer receipt copy. You

can choose to print it automacally, aer conrmaon or not to print customer

receipt copy. By default, your new myPOS Combo device will print automacally the

customer receipt copy 3 seconds aer prinng the merchant receipt.

SETTINGS MENU 3 shows the third list of supported sengs for your myPOS Combo

device:

6. Send Log

Send device log to myPOS Server. This may be requested by our Customer support

when troubleshoong and if needed.

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 16

myPOS Combo - User Manual | page 16

Warranty and return policy

Important: The product, including Terminal and myPOS Business Card (“the product”)

is not covered by Consumer law, including EC Direcves on Consumer Protecon and

Distance selling Direcves. This product is not designated to consumers, meaning any

natural person who is acng for purposes, which are outside his trade, business, cra

or profession. This product represents nancial services and is designated only for

accepng of payments for services or goods oered by natural or legal persons with

a legal business acvity, acng as professionals, sole traders, traders, merchants,

self-employed or otherwise selling goods or services.

Replacement of myPOS package

with defect

• Client must not open the POS terminal device and must not try to repair the

defect by himself/herself. This will be deemed as a defect caused by Client

and the service provider will not be liable for its obligaons under the Return

Policy.

• You have the right to return the full myPOS package within 30 days from the

date of receipt.

• Some Distributors may provide post-sale customer support and may be able

to take back the defect Terminal. Please contact rst your Distributor or Agent

and check for post-sale customer support and if there is not such, please

proceed as instructed by this Return Policy.

• The guarantee does not cover any cables, accessories, plugs, or power supply

units or other items, dierent from the Terminals and myPOS Business Card in

myPOS Package.

Please read the full text of the Return Policy available at mypos.com/legal prior to

registraon for the service and acvaon of the myPOS Package.

Important: disposal

You are not allowed to dispose of the myPOS Combo device, including its

baery, cables or other components with the general household waste.

If your myPOS Combo is not funconing, you have to send it for repair by

following the Return policy available at mypos.com/legal.

For more information

For full list of available documentaon, please visit:

hps://mypos.eu/en/devices/combo

MyPOS COMBO Mobile Card Machine With A Receipt Printer

Product's Documents

User Manual

Specifications

MyPOS COMBO Questions and Answers