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182
FAQ
Category Sub-Category Question Answer
Recovery
Solution
Factory Reset
How do I perform a factory
reset?
1. From the Home screen, tap the Menu
Key
.
2. Tap Settings > Backup & reset > Factory
data reset.
NOTE T
ap the checkbox to also erase all
contents from your microSD card
when the phone is reset.
3. Read the warning and tap Reset phone.
4. Tap Erase everything.
Attention:
If a factory reset is performed, all
installed application and user data will be erased.
Please remember to back up any important data
before performing a factory reset.
Recovery
Solution
Factory Reset
How can I perform a
factory reset if I can’t
access the phone’s setting
menu?
How to perform a factory reset:
1. Turn the power off.
2. Tap and hold the following keys at the
same time for 12 seconds: Power/Lock
Key
+ the down Volume Key.
3. Release the keys when you see the
screen message "Permanently Erase
User Data & Reset Settings?, press the
Power key to confirm and any other key
to cancel.
4. Press the Power/Lock Key
to
confirm (or press the Volume Keys to
cancel).
When you press the Power/Lock Key
to confirm, a pop-up appears asking
“Are you sure you want to continue with
erase?”.
5. Press the Power/Lock Key
and your
phone will be restored to the factory
settings. To cancel, press the Volume
Keys.
Attention: If a factory reset is performed,
all installed applications and user data will
be erased. Please remember to back up
any important data before performing a
factory reset.
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