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180
FAQ
Category Sub-Category Question Answer
Phone
Function
Language
Support
Which languages are
supported when using
Play Store?
The Play Store application supports English
and Spanish. Third party applications may
not support all languages.
Phone
Function
VPN How do I set up a VPN?
VPN access configuration is different
according to each company. To configure
VPN access from your phone, you must
obtain the details from your company’s
network administrator.
Phone
Function
Screen time
out
My screen turns off after
only 15 seconds. How can
I change the amount of
time for the backlight to
turn off?
1. From the Home screen, tap the Menu
Key
.
2. Tap Settings > Display > Screen
timeout.
3. Tap the preferred screen backlight timeout
time.
Phone
Function
Wi-Fi & 4G
When Wi-Fi and 4G are
both available, which
service will my phone use?
When using data, your phone may default
to the Wi-Fi connection (if Wi-Fi connectivity
on your phone is set to On). However, there
will be no notification when your phone
switches from one to the other.
To know which data connection is being
used, use the 4G or Wi-Fi icon at the top of
your screen.
Phone
Function
Home screen
Is it possible to remove an
application from the Home
screen?
Yes. Just tap and hold the icon until the
trash can icon appears at the top-center of
the screen. Then, without lifting your finger,
drag the icon to the trash can.
Phone
Function
Application
I downloaded an
application and it causes
a lot of errors. How do I
remove it?
1. From the Home screen, tap the Menu
Key
.
2. Tap Settings > Apps.
3. Tap the application and then tap
Uninstall.
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