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178
FAQ
Category Sub-Category Question Answer
Phone
Function
Security
What are the phone’s
security functions?
You are able to set the phone to require the
entry of an unlock sequence (facial unlock,
pattern, PIN, or password) before the phone
can be accessed or used.
Phone
Function
Unlock
Pattern
What should I do if I forget
my Unlock Pattern?
After attempting the Unlock Pattern 5 times,
you can tap the Forget Pattern? option and
use your Google Account information to
unlock your phone. In addition, if you forgot
the unlock pattern, you can unlock with
Backup Pin.
Phone
Function
Unlock
Pattern
What should I do if I forgot
the Unlock Pattern and
I didn’t create a Google
Account on the phone?
Without entering the Unlock Pattern, you
will not be able to access your phone.
Caution: If you perform a factory reset, all user
applications and user data will be deleted.
Please remember to back up any important
data before performing a factory reset.
How to perform a factory reset:
1. Turn the power off.
2. Tap and hold the following keys at the
same time for 12 seconds: Power/Lock
Key
+ the down Volume Key.
3. Release the keys when you see the
screen message "Permanently Erase
User Data & Reset Settings?, press the
Power key to confirm and any other key
to cancel.
4. Press the Power/Lock Key
to
confirm (or press the Volume Keys to
cancel).
When you press the Power/Lock Key
to confirm, a pop-up appears asking
"Are you sure you want to continue with
erase?".
5. Press the Power/Lock Key
and your
phone will be restored to the factory
settings. To cancel, press the Volume
Keys.
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