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Logitech Harmony Touch
45
Troubleshooting
Setup problems
Once you complete the setup process through MyHarmony, your Harmony Touch remote control should work
properly to control your devices. Here are common troubleshooting tips. If you do not find the solution to your
problem here, the Harmony Touch user community and online support articles can also help troubleshoot unique
issues. Refer to the Support section for more information.
Symptom
Possible Cause
Solution
See Also
I tap an Activity and
one or more devices
does not turn on
The remote is out of
sync with your
devices
Use Help or Activity tutorials to restore
synchronization.
Using the Harmony
Touch Help feature
The inter-device
delay time is too
short
Set the inter-device delay time to a
longer interval. Refer to Change delays.
Harmony Touch not
switching between
Activities without
using the Help
feature
My devices turn on
but the wrong input
is selected
The power on delay
for your device is
too short
Change the delay time using your
remote or with MyHarmony
Change delays
Harmony Touch
Activities do not
work when first
powering on devices
The wrong device
information is being
applied
Make sure you entered the correct
brand and model numbers for your
devices.
The wrong input
was selected for
that Activity during
configuration
Correct the input settings using your
remote by following the steps in the
Activities section, or in MyHarmony by
following the steps in Changing Activity
Changing the inputs
of an Activity on the
Harmony Touch
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