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Frequently Asked Questions
70
Unsatisfactory results
Problem Possible cause and solution
The coffee is not hot
enough.
The cup has not been pre-heated.
The smaller the cup and the thicker its walls, the more
important it is to pre-heat it.
Pre-heat the cup with hot water, for example.
The brewing temperature is set too low.
Set a higher brewing temperature.
The filters in the brew unit are blocked.
Remove the brew unit and clean it by hand.
Degrease the brew unit.
Heating-up is taking
longer. The amount of
water is no longer
correct and the coffee
machine is not
performing properly.
Coffee flows into the
cup very slowly.
The coffee machine needs to be descaled.
Descale the coffee machine.
Coffee is not flowing
out of the main
dispenser.
Or coffee is only being
dispensed via one
spout.
The main dispenser has a blockage.
Rinse the coffee pipework (see “Cleaning and care
– Rinsing the appliance”).
If there is still no coffee coming out, or coffee is
only coming out of one side, clean the dispensing
spouts with the cleaning brush.
The consistency of the
milk froth is
unsatisfactory.
The milk temperature is too high. Good milk froth can
be achieved when cold milk (< 50°F/10°C) is used.
Check the temperature of the milk in the milk flask.
The milk pipework is blocked.
Clean the main dispenser with integrated
cappuccinatore and the milk pipework with the
cleaning brush supplied.
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