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TROUBLESHOOTING
44
|
ENG
SYMPTOM SOLUTION
Speaker doesn’t stream
audio using AirPlay
Make sure your speaker is powered on and in range
(see page 32).
Update your Apple device and speaker.
Make sure your Apple device and your speaker are connected to
the same Wi-Fi network.
Make sure the speaker is up-to-date (see page 40).
If you can’t find the AirPlay icon A in the music app you are
streaming from, stream audio from the Control Center.
For additional support, visit:
https://www.apple.com/airplay
Speaker isn’t visible
to add to a nother
Bose account
Make sure sharing is enabled on the speaker using the
Bose Music app.
Make sure the speaker and your mobile device are connected to
the same Wi-Fi network.
Your Google Assistant
doesn’t respond or
play audio
Make sure your Google Assistant has been set up using the
Bose Music app (see page 21).
Connect your mobile device to Wi-Fi.
Make sure you’re in a country where Google Assistant is available
on this product.
Make sure you are using the most up-to-date version of the
Google Assistant app.
Make sure the wake word is enabled (see page 22).
Make sure your mobile device is compatible.
Remove your Google Assistant from the speaker using the Bose
Music app. Then, add your Google Assistant again.
Choose Pandora or Spotify as your default audio service
(see page 24).
Make sure you use the same audio service account on the Bose
Music app and Google Assistant app.
Your Google Assistant may not support your request. New
features are added periodically.
For additional support, visit:
https://support.google.com/assistant
Change your Google
Assistant personal
result setting
To turn o personal results or change the account for persona
results, use the Settings menu in the Google Assistant app.
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