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42
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ENG
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the speaker, try these solutions first:
• Power on the speaker (see page 32).
• Charge the speaker (see page 14).
• Secure all cables.
• Verify the state of the speaker (see page 33).
• Download the Bose Music app and run available software updates.
• Move the speaker and mobile device away from possible interference (wireless
routers, cordless phones, televisions, microwaves, etc.).
• Move the speaker within the recommended range of your wireless router or mobile
device for proper operation.
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contact
SYMPTOM SOLUTION
Speaker doesn’t
power on
Battery may be in protection mode or discharged. Connect your
speaker to the power cord.
Plug the power cord into a dierent AC (mains) outlet.
Unplug the power cord, wait 30 seconds, and firmly plug it back
in to the AC (mains) outlet.
Speaker doesn’t
power o
If Wi-Fi has been set up using the Bose Music app, press and hold
the Power button until the power light has turned o.
If Wi-Fi hasn’t been set up using the Bose Music app, press the
Power button once to power o the speaker.
Speaker doesn’t respond
during setup
Make sure you are using the Bose Music app for setup.
NOTE: If the app doesn’t prompt you to set up your speaker,
tap the My Bose icon Z in the top-left corner. Tap H to
add your product.
Unplug the power cord, wait 30 seconds, and firmly plug it back
in to the AC (mains) outlet.
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