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30
EN
Troubleshooting
Troubleshooting
Symptom Cause
Solution
User Dealer
The vector data does not
update every few seconds.
The sensor and Cyclocomputer
pairings are not stable.
The sensor information may not be received correctly, depending on the
radio wave environment. Conrm it in a location that has a good radio wave
environment.
When one of the pedals is
pushed, the vector display
of the other pedal becomes
inconsistent.
This is according to the
specications.
A vector may be displayed based on the pedal’s weight and centrifugal force.
There is a deviation of several
watts when compared to the
power values from a different
brand of power meter.
This is according to the
specications.
Certain measurement methods and/or use conditions may generate deviation
with another brand of power meter.
The cadence does not appear
on the Cyclocomputer when
rotating the cranks slowly.
This is according to the
specications.
It is not possible to measure the cadence if cranks are rotating very slowly.
The display remains on the
Cyclocomputer even when the
bike is stopped and the cranks
are stopped.
This is according to the
specications.
Information may be displayed for 2 to 3 seconds after stopping.
The display does not appear on
the Cyclocomputer immediately
after I start pedaling.
This is according to the
specications.
When you start pedaling, the crank needs to rotate to detect the magnet more
than two times. After that, a packet of data is sent for every rotation of the crank
when the crank is pointing directly up (12 o’clock). Also, a maximum of a 2
second delay may occur from when data is sent to the Cyclocomputer to when
it is displayed.
Occasionally, only the left/
right power value is displayed,
without vector data on the
Cyclocomputer and/or Cyclo-
Sphere.
This is according to the
specications.
The product uses three ANT transmissions to send power values and vector
data. The rst transmission sends the power value, while the second and third
transmissions send vector data. The Cyclocomputer refreshes information
every second. If data for all three transmissions is available both the power
value and vector data are displayed, but transmission timing may result in only
the power value being displayed. This is because the product is designed to
display and record information as quickly as possible, even if only a power
value is available. When pedaling starts out after a stop at a trafc light or
after the crank is paused while riding, only the power value may be displayed
due to poor wireless LAN connection conditions. Depending on the crank start
position when pedaling is started, display of either the left or right pedal may be
delayed.
The initial display of the left
and right sensors are different
on the Cyclocomputer.
This is according to the
specications.
The left and right displays may be 1 to 2 seconds out of sync depending on the
angle when pedaling starts.
The display does not update
every second when rotating
the cranks slowly.
This is according to the
specications.
If the cranks are rotating at less than 60 rpm the update will not happen every
second because data is sent for each rotation.
The display of the length of the
vectors is not consistent.
This is according to the
specications.
The reference for the maximum length of the vector is the largest force applied
in one rotation. The vector display may not be consistent if the force is small.
The efciency value falls if I
pedal on the outside of the
pedals.
This is according to the
specications.
Pedaling with your weight on the inside or outside of the pedal reduces the
accuracy of the measurement of the force in the radial direction because
the reference is the length of the pedal that was set when calibrating (radial
direction) with load. The efciency value may drop when pedaling with your
weight on the outside because the force measured in the radial direction is
larger than normal.
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