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26
EN
Troubleshooting
Troubleshooting
Magnet
Symptom Cause
Solution
User Dealer
I cannot install the magnet on
the chainstay.
The installation of the magnet
or the selected magnet type is
incorrect.
― There are two types of magnets, patch
type and arm type.
You need to choose the appropriate
type depending on the distance
between the magnet and the left
transmitter or the junction box, and the
shape of the frame.
The left transmitter and chain
ring adapter are obstructing
the magnet.
The installation of the magnet
or the selected magnet type is
incorrect.
― Measure the distance from the sensor
to the magnet, and install the magnet
correctly.
The arm type magnet rattles. The cable ties for xing the
magnet arm in place have
become loose. Or, the screws
for adjusting it have become
loose. Or, the cushions for
installation have deteriorated.
Contact your dealer. Check if the magnet is installed
correctly. The cable ties and cushions
are consumables. Replace them if
they have stretched or become loose
because of age or deterioration.
If replacements are needed, please
visit our website.
The magnet is rubbing. A stone or something is stuck
in the gap between the magnet,
transmitter, and junction box.
Remove any stones or other things stuck in the gap and use a damp rag to
clean the magnet and the sensor.
Stones or other things stuck in the equipment may damage it.
Magnet calibration fails. The magnet calibration was not
nished while in the magnet
calibration mode.
― Check the magnet calibration
mode. The system exits this mode
automatically after 30 minutes. Also,
pushing the push switch on the
right transmitter during the magnet
calibration mode cancels this mode
and the LEDs blink orange 5 times.
The left and/or right LEDs
light red when the magnet
calibration is nished.
The magnet has been detected
correctly less than 6 times.
― Conrm that the LEDs of the left and
right transmitters light green more than
7 times.
During magnet calibration, the
red LED lights when a magnet
passes a sensor.
Crank rotation is too fast. ― The crank rotation speed should be
less than one rotation per second.
During magnet calibration, the
LED does not light when a
magnet passes a sensor.
The installation of the magnet
has been done incorrectly.
― Check the magnet installation. The
LED will not light when the crank is
rotated if magnets are not positioned
correctly and/or if they are too far from
the sensor.
A magnet other than the
provided magnets is attached
to the frame.
― Check if there is a magnet other than
the provided magnets attached to the
frame. This product will not operate
properly if there are magnets installed
for another brand of power meter, etc.
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