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28
EN
Troubleshooting
Troubleshooting
Symptom Cause
Solution
User Dealer
The pedaling monitor sensor in
the power meter mode cannot
pair to a different company’s
cyclocomputer.
The other company’s
cyclocomputer does not
support ANT+ power meter.
Check that the Cyclocomputer being used supports pairing with the ANT+
power meter.
If it does, check the sensor operation mode. If the sensor is in the pedaling
monitor mode, set it to the power meter mode and connect it.
When the sensor is connected to another brand of Cyclocomputer, total power
and left/right balance can be displayed. Applied forces and pedal direction at
each rotation angle, and left/right pedaling efciency cannot be displayed. For
more information about this type of conguration, refer to the other brand of
Cyclocomputer’s user documentation.
The pairing of the left and right
sensors failed.
Press the right transmitter switch and check the sensor operation mode. After
conrming that the left/right LEDs light orange, connect the sensor to the
Cyclocomputer. If the LEDs do not light orange, change the operation mode.
After you load batteries, the sensors start in the pedaling monitor mode.
The red LEDs light for 10
seconds when batteries are
inserted.
Something is wrong with the
strain gauge unit.
The circuit board in the
transmitter is broken.
There is something wrong with
the circuit board of the junction
box or junction cable for the
right sensor.
Contact your dealer. Please visit our website.
Calibration
Symptom Cause
Solution
User Dealer
Zero point calibration fails. There are loads on the cranks
or pedals.
Stop the bicycle, remove any load from the cranks and pedals, and then
calibrate it. It may fail if a load is applied.
Water inside the sensors. Water can get into the sensors when the right transmitter cover and/or the left
transmitter battery cover are not attached correctly. Remove the batteries. After
the interior of the sensors are sufciently dry, perform zero point calibration
again.
Something is wrong with the
strain gauge unit.
The circuit board in the
transmitter is broken.
There is something wrong with
the circuit board of the junction
box or junction cable for the
right sensor.
Contact your dealer. Please visit our website.
Zero point calibration does not
nish.
The sensor and Cyclocomputer
pairings are not stable.
Information may not be sent correctly to the sensor depending on the radio
wave environment and the distance between the Cyclocomputer and the
sensor. Stop the zero point calibration and move the Cyclocomputer closer
to the sensor or do the calibration again in a location with a better radio wave
environment.
The force preview is not near
0 N after calibrating the zero
point in pedaling monitor mode.
There are loads on the cranks
or pedals.
Stop the bicycle, remove any load from the cranks and pedals, and then
calibrate it. The zero point may be incorrect if a load is applied.
Zero point calibration fails in
power meter mode.
There are loads on the cranks
or pedals.
Position either the left or right crank at 6 o’clock before calibrating from the
Cyclocomputer. For more information about calibration, refer to the other brand
of Cyclocomputer’s user documentation.
Check that there are no loads on either the left or right cranks or pedals.
Calibration fails if there is a load on either the left or right cranks or pedals,
because the left and right zero point is calibrated at the same time for the
power meter mode.
This is a problem with either
the left or right sensor.
Contact your dealer. The zero point calibrations are done
at the same time for the power meter
mode. The zero point calibrations may
fail if either the left or right sensor is
faulty.
Please visit our website.
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