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Troubleshooting
PROBLEM POSSIBLE CAUSES EASY SOLUTION
Water does not flow
from the group head.
No hot water.
Water tank is empty. Fill tank.
Water tank is not fully inserted and
locked into position.
Push water tank down completely to
lock into place.
Machine needs to be descaled.
Perform descale cycle.
Coffee is ground too finely and/
or too much coffee in filter basket
and/or over tamping and/or filter
basket is blocked.
See below, ‘Espresso only drips from the
portafilter spouts or not at all’.
Espresso only drips
from the portafilter
spouts or not at all.
Coffee is ground too finely.
Use slightly coarser grind.
Refer to ‘Setting the Grind Size’, page 13
and ‘Over Extraction’, page 19.
Too much coffee in the filter basket.
Lower dose of coffee.
Refer to ‘Dosing’, page 13 and
‘Over Extraction’, page 19.
After tamping, trim the coffee dose
using the Razor™ dose trimming tool.
Coffee tamped too firmly. Tamp between 30–40lbs or
15–20kg of pressure.
Water tank is empty. Fill tank.
Water tank is not fully inserted and
locked into position.
Push water tank down completely to
lock into place.
The filter basket may be blocked. Use the pin on the end of the provided
cleaning tool to unblock the hole(s).
If the hole(s) remain blocked, dissolve
a cleaning tablet in hot water and
soak filter basket and portafilter in
solution for approx. 20 minutes.
Rinse thoroughly.
Machine needs to be descaled.
Perform descale cycle.
Water doesn't come
through (the machine
makes loud noise).
Water tank is empty or water level
is below MIN.
Fill tank.
There is an error on purging
setting.
Perform factory reset ('Settings' >
'Factory Reset').
PROBLEM POSSIBLE CAUSES EASY SOLUTION
Espresso runs out
too quickly.
Coffee is ground too coarsely.
Use slightly finer grind.
Refer to ‘Setting the Grind Size’, page 13
and ‘Under Extraction’, page 19.
Not enough coffee in the filter
basket.
Increase dose of coffee.
Refer to ‘Dosing’, page 13 and ‘Under
Extraction’, page 19. Tamp then use the
Razor™ dose trimming tool to trim off
excess coffee.
Coffee tamped too lightly. Tamp between 30–40lbs or
15–20kg of pressure.
Espresso runs out around
the edge of the portafilter.
Portafilter not inserted
in the group head correctly.
Ensure portafilter is completely inserted
and rotated until resistance is felt.
There are coffee grounds around
the filter basket rim.
Clean excess coffee from the rim of the
filter basket to ensure a proper seal in
group head.
Too much coffee in the filter basket.
Lower dose of coffee.
Refer to ‘Dosing’, page 13.
After tamping, trim the coffee dose
using the Razor™ dose trimming tool.
The silicone seal surrounding the
shower screen needs to be replaced
to ensure the portafiler is properly
secured into the group head.
Refer to ‘Using the Allen Key’,
page 25.
No steam. Machine has not reached operating
temperature.
Allow time for the machine to reach
operating temperature.
Water tank is empty. Fill tank.
Water tank is not fully inserted and
locked into position.
Push water tank down completely
to lock into place.
Machine needs to be decalcified.
Perform descale cycle.
Steam wand is blocked.
Refer to ‘Cleaning the Steam Wand’,
page 24.
Pulsing/pumping sound
while extracting espresso
or steaming milk.
The machine is carrying out the
normal operation of the pump.
No action required as this is the normal
operation of the machine.
Water tank is empty. Fill tank.
Water tank is not fully inserted and
locked into position.
Push water tank down completely to
lock into place.
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