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c. Touch the Cleaning Page button.
d. Load plain letter or A4 paper when you are prompted.
Wait until the process is complete. Discard the page that prints.
5. Print a configuration page to test the product.
a. From the Home screen on the product control panel, swipe until the Setup menu displays. Touch the
Setup
icon to open the menu.
b. Open the Reports menu.
c. Select Configuration Report.
If none of these steps resolves the problem, the product might need service. Contact HP customer support.
Paper jam locations
2
3
4
1
6
5
1 Document feeder
2 Output bin
3Tray 1
4Tray 2
5 Rear door and fuser area
6 Duplexer (duplex models only)
126 Chapter 9 Solve problems ENWW
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