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Check the fit-to-page setting ......................................................................................................... 150
Clean the pickup rollers and separation pad in the document feeder ........................................... 150
Send to a different fax machine ..................................................................................................... 152
Check the sender's fax machine ..................................................................................................... 152
Solve wired network problems ......................................................................................................................... 153
Introduction ..................................................................................................................................... 153
Poor physical connection ................................................................................................................ 153
The computer is using the incorrect IP address for the printer ..................................................... 153
The computer is unable to communicate with the printer ............................................................ 153
The printer is using incorrect link and duplex settings for the network ....................................... 154
New software programs might be causing compatibility problems ............................................. 154
The computer or workstation might be set up incorrectly ............................................................ 154
The printer is disabled, or other network settings are incorrect ................................................... 154
Solve wireless network problems ..................................................................................................................... 155
Introduction ..................................................................................................................................... 155
Wireless connectivity checklist ....................................................................................................... 155
The printer does not print after the wireless configuration completes ........................................ 156
The printer does not print, and the computer has a third-party firewall installed ....................... 156
The wireless connection does not work after moving the wireless router or printer ................... 156
Cannot connect more computers to the wireless printer .............................................................. 156
The wireless printer loses communication when connected to a VPN .......................................... 157
The network does not appear in the wireless networks list .......................................................... 157
The wireless network is not functioning ........................................................................................ 157
Perform a wireless network diagnostic test .................................................................................. 157
Reduce interference on a wireless network ................................................................................... 157
Solve fax problems ............................................................................................................................................ 159
Introduction ..................................................................................................................................... 159
Fax troubleshooting checklist ........................................................................................................ 159
Solve general fax problems ............................................................................................................ 160
Faxes are sending slowly ............................................................................................. 160
Fax quality is poor ........................................................................................................ 161
Fax cuts off or prints on two pages .............................................................................. 162
Index ........................................................................................................................................................... 163
ENWW ix
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