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56 | [email protected] | 1-800-828-7280
Troubleshooting
Problem Possible reason Try this
Error code
appears on the
display and the
multicooker
beeps
continuously.
C1
C2
C6
C6H
C6L
Faulty sensor. Contact Customer Care.
C5
Temperature is too
high — the inner pot
may not be in the
multicooker base.
Press Cancel and wait for the heating element to cool;
make sure there are no foreign objects in the multicooker
base; insert or reposition inner pot in multicooker base
and
re-enter commands.
Temperature is
too high.
Check for scorching on bottom of inner pot. Add thin,
water-based liquid to the inner pot according to its size.
8 Qt: 2 cups (500 mL / ~16 oz)
C7
or
NoPr
Heat element has
failed.
Contact Customer Care.
Not enough liquid.
Add thin, water-based liquid to the inner pot according
to its size.
8 Qt: 2 cups (500 mL / ~16 oz)
Quick release switch is
in the Vent position.
Move the quick release switch into the Seal position.
C8
Incorrect inner pot is
used.
Only use a stainless-steel Pro Series inner pot with easy-
grip handles with the Pro Crisp.
C9 Sensor issue. Contact Customer Care.
Lid
Lid is not in the correct
position for the
selected program.
Open and close the lid.
Do not use a lid when using Sauté.
Pot
The inner pot is not in
the multicooker base.
Place the stainless-steel inner pot in the multicooker base.
Food
burn
High temperature
detected at bottom of
inner pot; multicooker
automatically reduces
the temperature to
avoid overheating.
Starch deposits at the bottom of the inner pot may have
blocked heat dissipation.
Turn the multicooker off, release pressure and inspect the
bottom of the inner pot.
PrSE
Pressure has
accumulated during a
non-pressure cooking
program.
Move the quick release switch into the Vent position.
Any other servicing must be performed by an authorized representative.
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