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54 | [email protected] | 1-800-828-7280
Troubleshooting
Problem Possible reason Try this
Occasional
clicking or light
cracking sound.
The sound of power switching,
or the pressure board may be
expanding due to changing
temperatures.
This is normal; no action needed.
Bottom of the inner pot
is wet.
Wipe exterior surfaces of the inner pot. Make sure the
heating element is dry before inserting the inner pot into
the multicooker base.
Difculty
closing the
pressure
cooking lid.
Sealing ring is not properly
installed.
Reposition the sealing ring. Make sure it is snug behind the
sealing ring rack.
Float valve is in the popped-up
position.
Gently press the oat valve downward with a long utensil.
Contents in multicooker are
still hot.
Move the quick release switch to the Vent position, then
slowly lower the lid onto the multicooker base, allowing
heat to dissipate.
Difculty
opening the
pressure
cooking lid.
Contents may be under pressure. To avoid scalding injury, DO NOT
attempt to force the lid open.
Pressure inside the multicooker.
Release pressure according to recipe. Only open the lid
after the oat valve has dropped down.
Float valve stuck in the
popped-up position due to
food debris or residue.
Make sure steam is completely released by quick releasing
pressure, then press the oat valve gently with a long
utensil.
Open the lid cautiously, then thoroughly clean the oat
valve, surrounding area and lid before next use.
The inner pot
is stuck to
the pressure
cooking lid
when the
multicooker is
opened.
Cooling of the inner pot may
create suction, causing the
inner pot to adhere to the lid.
To release the vacuum, move the quick release switch into
the Vent position.
Steam leaks
from the side
of the pressure
cooking lid.
No sealing ring in the lid. Install a sealing ring.
The sealing ring is damaged or
not installed properly.
Replace the sealing ring.
Food debris attached to the
sealing ring.
Remove the sealing ring and clean it thoroughly.
The lid is not closed properly. Open, then close the lid.
The sealing ring rack is warped
or off-center.
Remove the sealing ring from the lid, then check the
sealing ring rack for bends or warps. Contact Customer
Care.
The inner pot rim may be
misshapen.
Check for deformation and contact Customer Care.
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