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instantpot.com | 53
Troubleshooting
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If your issue persists or you have any additional questions, get in touch with a Customer
Care Advisor through our chat widget at instantpot.com/#chat, by email at
Problem Possible reason Try this
The air fryer lid
is in place but
will not turn
on, or, turns off
during cooking.
The appliance is not properly
plugged in.
Plug the power cord rmly into a grounded 120 V outlet.
The connection between the
air fryer lid and the multicooker
base is loose or broken.
Make sure the air fryer lid is seated correctly on the
pressure cooker base, then gently press down.
Bad power connection or
no power.
Check the outlet to make sure it is powered.
Inspect the power cord for damage. If you notice damage,
contact Customer Care.
Electrical fuse has blown. Contact Customer Care.
Microswitch is dirty or
damaged.
Contact Customer Care.
Black smoke is
coming from
the air fryer lid.
Stop cooking immediately. Press Cancel, then unplug the appliance.
When smoking stops, place the Air Fryer Lid on the protective pad.
Food residue on the heating
coil, in the cooking chamber or
on the accessories.
Allow the air fryer lid to cool to room temperature before
cleaning.
Remove food and accessories, then clean the affected area
thoroughly.
Using an oil with a low smoke
point.
Choose a neutral oil with a high smoke point, such as
canola, avocado, soybean, safower or rice bran oil.
Faulty circuit or heating
element.
Contact Customer Care.
White smoke
is coming from
the air fryer lid.
Cooking foods with a high
fat content, such as bacon,
sausage and burgers, may
result in white smoke.
Avoid air frying fatty foods.
Water is vaporizing, producing
thick steam.
Pat dry moist food ingredients before air frying.
Do not add water or other liquid to the inner pot when
air frying.
Seasoning on food has blown
into the element.
Be mindful when seasoning food.
Spray vegetables and meats with oil before seasoning to
help the seasoning stick.
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