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Solve wired network problems ......................................................................................................................... 161
Introduction ..................................................................................................................................... 161
Poor physical connection ................................................................................................................ 161
The computer is using the incorrect IP address for the printer ..................................................... 161
The computer is unable to communicate with the printer ............................................................ 161
The printer is using incorrect link and duplex settings for the network ....................................... 162
New software programs might be causing compatibility problems ............................................. 162
The computer or workstation might be set up incorrectly ............................................................ 162
The printer is disabled, or other network settings are incorrect ................................................... 162
Solve wireless network problems ..................................................................................................................... 163
Introduction ..................................................................................................................................... 163
Wireless connectivity checklist ....................................................................................................... 163
The printer does not print after the wireless configuration completes ........................................ 164
The printer does not print, and the computer has a third-party firewall installed ....................... 164
The wireless connection does not work after moving the wireless router or printer ................... 164
Cannot connect more computers to the wireless printer .............................................................. 164
The wireless printer loses communication when connected to a VPN .......................................... 165
The network does not appear in the wireless networks list .......................................................... 165
The wireless network is not functioning ........................................................................................ 165
Perform a wireless network diagnostic test .................................................................................. 165
Reduce interference on a wireless network ................................................................................... 165
Solve fax problems ............................................................................................................................................ 167
Introduction ..................................................................................................................................... 167
Fax troubleshooting checklist ........................................................................................................ 167
Solve general fax problems ............................................................................................................ 168
Faxes are sending slowly ............................................................................................. 168
Fax quality is poor ........................................................................................................ 169
Fax cuts off or prints on two pages .............................................................................. 170
Index ........................................................................................................................................................... 171
ENWW ix
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