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Troubleshooting en
67
Fault Cause troubleshooting
Insufficient cleaning. Basic dosage is not correctly
adjusted.
▶
If intelligent dosing is activated, ad-
just the "basic dosage" →Page46
correctly.
Detergent or care products
have congealed in dis-
pensers of the intelligent
dosing system.
1. Check whether the detergent used
is suitable.
→"Detergents and care products",
Page40
2. Drain the dispenser.
→"Cleaning the detergent drawer",
Page53
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispenser", Page45
Unsuitable detergent added
to the dispenser of the intelli-
gent dosing system.
1. Check whether the detergent used
is suitable.
→"Detergents and care products",
Page40
2. Drain the dispenser.
→"Cleaning the detergent drawer",
Page53
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispenser", Page45
Home Connect problem
Fault Cause troubleshooting
HomeConnect is not work-
ing correctly.
Different causes are pos-
sible.
▶
Go to www.home-connect.com.
No connection to the home
network.
Wi-Fi is switched off.
▶
→"Activating Wi-Fi on the appli-
ance", Page50
Wi-Fi is activated but a con-
nection to your home net-
work cannot be established.
1. Ensure that the home network is
available.
2. Reconnect the appliance to the
home network.
→"Connecting the appliance to a
WLAN home network (Wi-Fi) with
WPS function", Page47
→"Connecting the appliance to a
WLAN home network (Wi-Fi)
without WPS function", Page47
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