en
2
Table of contents
Safety...............................................4
General information..........................4
Intended use.....................................4
Restriction on user group.................5
Safe installation ................................5
Safe use ...........................................7
Safe cleaning and maintenance.......9
Preventing material damage ........11
Environmental protection and
saving energy................................12
Disposing of packaging .................12
Save energy and conserve re-
sources...........................................12
Energy saving mode ......................13
Installation and connection..........13
Unpacking the appliance ...............13
Contents of package......................14
Requirements for the installation
location ...........................................14
Removing the transit bolts .............15
Removing the transport struts........16
Connecting the appliance ..............17
Aligning the appliance....................18
Familiarising yourself with
your appliance...............................20
Appliance .......................................20
Detergent drawer............................21
Controls ..........................................21
Operating logic...............................22
Display ...........................................23
Buttons ..........................................26
Programmes ..................................29
Accessories...................................37
Before using for the first time ......37
Starting an empty washing cycle ...37
Laundry..........................................38
Preparing the laundry.....................38
Sorting laundry ...............................39
Degrees of soiling ..........................39
Care symbols on the care labels ...39
Detergents and care products......40
Detergent recommendation ...........40
Detergent dosage ..........................41
Basic operation .............................41
Switching on the appliance ............41
Setting a programme .....................42
Adjusting the programme set-
tings................................................42
Saving the programme settings .....42
Loading laundry..............................43
Adding detergent and care
product ...........................................43
Starting the programme .................43
Adding laundry ...............................44
Cancelling the programme ............44
Resuming the programme when
the programme status is Rinse
Hold ................................................44
Unloading the laundry ....................44
Switching off the appliance ............44
Childproof lock..............................45
Activating the childproof lock.........45
Deactivating the childproof lock.....45
Intelligent dosing system .............45
Filling the dispenser .......................45
Dispenser contents ........................46
Basic dosage .................................46
HomeConnect ..............................46
HomeConnect settings..................47
Connecting the appliance to a
WLAN home network (Wi-Fi)
with WPS function ..........................47
en
3
Connecting the appliance to a
WLAN home network (Wi-Fi)
without WPS function .....................47
Connecting your appliance to
the Home Connect app..................48
Connecting the appliance to the
energy manager .............................49
Activating Wi-Fi on the appliance...50
Deactivating Wi-Fi on the appli-
ance................................................50
Software update .............................50
Resetting the appliance network
settings ...........................................50
Remote diagnostics .......................50
Data protection...............................50
Declaration of Conformity...............51
Basic settings................................51
Overview of the basic settings .......51
Changing the basic settings ..........52
Cleaning and servicing.................53
Tips on appliance care...................53
Cleaning the drum..........................53
Cleaning the detergent drawer ......53
Descaling........................................55
Cleaning the drain pump................55
Cleaning the water outlet hose
at the siphon...................................57
Clean the water inlet filters. ............58
Troubleshooting............................60
Error code / Fault display / Sig-
nal...................................................60
Malfunctions ...................................61
Noise ..............................................65
Problem with results.......................65
Home Connect problem.................67
Leakage..........................................68
Odours............................................68
Emergency release ........................69
Transportation, storage and
disposal .........................................69
Removing the appliance ................69
Inserting the transit bolts................69
Using the appliance again .............70
Disposing of old appliance ............70
Customer Service..........................71
Product number (E-Nr.) and pro-
duction number (FD) ......................71
Consumption values.....................72
Technical specifications...............72
en Safety
4
Safety
Please read the safety information to ensure that you use the ap-
pliance safely.
General information
You can find general information about this instruction manual
here.
¡ Read this instruction manual carefully. Only this will ensure you
use the appliance safely and efficiently.
¡ This manual is intended for the installer and the user of the ap-
pliance.
¡ Follow the safety instructions and warnings.
¡ Keep the instruction manual and the product information safe
for future reference or for the next owner.
¡ Check the appliance after unpacking it. Do not connect the ap-
pliance if it has been damaged in transit.
Intended use
Read the information on intended use to ensure that you use the
appliance correctly and safely.
Only use this appliance:
¡ According to this installation and instruction manual.
¡ For washing machine-washable fabrics and hand-washable wool
in accordance with the care label.
¡ With tap water and commercially available detergents and care
products suitable for washing machines.
¡ In private households and in enclosed spaces in a domestic en-
vironment.
¡ Up to an altitude of max. 4000m above sea level.
Safety en
5
Restriction on user group
Avoid risks to children and vulnerable persons.
This appliance may be used by children aged 8 or over and by
people who have reduced physical, sensory or mental abilities or
inadequate experience and/or knowledge, provided that they are
supervised or have been instructed on how to use the appliance
safely and have understood the resulting dangers.
Children must not play with the appliance.
Cleaning and user maintenance must not be performed by chil-
dren unless they are being supervised.
Keep children under the age of 3 years and pets away from the
appliance.
Safe installation
Take note of the safety instructions when installing the appliance.
WARNING‒Risk of electric shock!
¡ Improper installation is dangerous.
▶
Connect and operate the appliance only in accordance with
the specifications on the rating plate.
▶
Connect the appliance to a power supply with alternating
current only via a properly installed socket with earthing.
▶
The protective conductor system of the domestic electrical
installation must be properly installed. The installation must
have a sufficiently large cross section.
▶
When using a residual current circuit breaker, only use a
type with the mark.
▶
Never equip the appliance with an external switching
device, e.g. a timer or remote control.
▶
When the appliance is installed, the mains plug of the
power cord must be freely accessible. If free access is not
possible, an all-pole isolating switch must be installed in the
permanent electrical installation according to the installation
regulations.
▶
When installing the appliance, check that the power cable is
not trapped or damaged.
en Safety
6
¡ If the insulation of the power cord is damaged, this is danger-
ous.
▶
Never let the power cord come into contact with hot appli-
ance parts or heat sources.
▶
Never let the power cord come into contact with sharp
points or edges.
▶
Never kink, crush or modify the power cord.
WARNING‒Risk of fire!
It is dangerous to use an extended power cord and non-ap-
proved adapters.
▶
Do not use extension cables or multiple socket strips.
▶
If the power cord is too short, contact Customer Service.
▶
Only use adapters approved by the manufacturer.
WARNING‒Risk of injury!
¡ The high weight of the appliance may result in injury when lif-
ted.
▶
Do not lift the appliance on your own.
¡ If this appliance is not correctly installed in a washer-dryer
stack, the installed appliance may fall.
▶
Only stack the dryer on a washing machine using the con-
nection kit from the dryer manufacturer . No other installa-
tion method is permitted.
▶
Do not install the appliance in a washer-dryer stack if the
dryer manufacturer does not offer a suitable connection kit.
▶
Do not install appliances from different manufacturers and
with varying depths and widths in a washer-dryer stack.
▶
Do not install a washer-dryer stack on a platform; the appli-
ances may tip over.
WARNING‒Risk of suffocation!
Children may put packaging material over their heads or wrap
themselves up in it and suffocate.
▶
Keep packaging material away from children.
▶
Do not let children play with packaging material.
Safety en
7
CAUTION‒Risk of injury!
¡ The appliance may vibrate or move when in use.
▶
Place the appliance on a clean, even, solid surface.
▶
Align the appliance using the appliance feet and a spirit
level.
¡ If hoses and power cords have been laid incorrectly, this
causes a tripping hazard.
▶
Lay hoses and power cords in such a way that there is no
risk of tripping.
¡ If the appliance is moved by holding onto protruding compon-
ents, such as the appliance door, the parts may break off.
▶
Do not move the appliance by holding onto protruding
parts.
CAUTION‒Risk of cutting!
Touching sharp edges on the appliance may lead to cuts.
▶
Do not touch the sharp edges on the appliance.
▶
Wear protective gloves when installing and transporting the
appliance.
Safe use
Follow these safety instructions when using the appliance.
WARNING‒Risk of electric shock!
¡ If the appliance or the power cord is damaged, this is danger-
ous.
▶
Never operate a damaged appliance.
▶
Never pull on the power cord to unplug the appliance. Al-
ways unplug the appliance at the mains.
▶
If the appliance or the power cord is damaged, immediately
unplug the power cord or switch off the fuse in the fuse box
and turn off the water tap.
▶
"Call Customer Service." →Page71
▶
Repairs to the appliance should only be carried out by
trained specialist staff.
¡ An ingress of moisture can cause an electric shock.
▶
Only use the appliance in enclosed spaces.
en Safety
8
▶
Never expose the appliance to intense heat or humidity.
▶
Do not use steam- or high-pressure cleaners, hoses or
sprays to clean the appliance.
WARNING‒Risk of harm to health!
Children can lock themselves in the appliance, thereby putting
their lives at risk.
▶
Do not install the appliance behind a door as this may ob-
struct the appliance door or prevent it from opening.
▶
With redundant appliances, unplug the power cord. Then
cut through the cord and damage the lock on the appliance
door beyond repair so that the appliance door will no longer
close.
WARNING‒Risk of suffocation!
Children may breathe in or swallow small parts, causing them
to suffocate.
▶
Keep small parts away from children.
▶
Do not let children play with small parts.
WARNING‒Risk of poisoning!
Detergents and care products may result in poisoning if con-
sumed.
▶
If accidentally swallowed, seek medical advice.
▶
Keep detergents and care products out of the reach of chil-
dren.
WARNING‒Risk of explosion!
Laundry that has been pretreated with cleaning agents that
contain solvents may cause an explosion in the appliance.
▶
Rinse pretreated laundry thoroughly with water before wash-
ing.
CAUTION‒Risk of injury!
¡ The covering plate may break if you stand on or climb onto
the appliance.
▶
Do not stand on or climb onto the appliance.
Safety en
9
¡ The appliance may tip over if you sit on or lean against the
open door.
▶
Do not sit on or lean against the appliance door.
▶
Do not place any objects on the appliance door.
¡ Reaching into the drum while it is still turning may cause hand
injuries.
▶
Wait for the drum to come to a complete stop before reach-
ing inside.
CAUTION‒Risk of burns!
When washing at high temperatures, the glass in the appli-
ance door becomes hot.
▶
Do not touch the appliance door when it is hot.
▶
Keep children away from the appliance door when it is hot.
CAUTION‒Risk of scalding!
When you wash at high temperatures, the detergent solution
gets hot.
▶
Do not touch the hot detergent solution.
CAUTION‒Risk of chemical burns!
If the detergent drawer is opened, detergent and care
products may spray out from the appliance. Contact with eyes
or skin may cause irritation.
▶
Rinse eyes and/or skin thoroughly with clean water if they
come into contact with detergents or care products.
▶
If accidentally swallowed, seek medical advice.
▶
Keep detergents and care products out of the reach of chil-
dren.
Safe cleaning and maintenance
Take note of the safety instructions when cleaning and performing
maintenance work on the appliance.
WARNING‒Risk of electric shock!
¡ Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out by
trained specialist staff.
en Safety
10
▶
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be
replaced by the manufacturer, the manufacturer's Customer
Service or a similarly qualified person in order to prevent
any risk.
¡ An ingress of moisture can cause an electric shock.
▶
Do not use steam- or high-pressure cleaners, hoses or
sprays to clean the appliance.
WARNING‒Risk of injury!
The use of non-original spare parts and non-original accessor-
ies is dangerous.
▶
Only use the manufacturer's original spare parts and ori-
ginal accessories.
WARNING‒Risk of poisoning!
Poisonous fumes may be given off if you use cleaning agents
that contain solvents.
▶
Do not use cleaning agents that contain solvents.
Preventing material damage en
11
Preventing material damage
Preventing material dam-
age
Preventing material damage
Follow these instructions to avoid ma-
terial damage and damage to the ap-
pliance.
ATTENTION!
¡ The functionality of the appliance
may be impaired if you use the
wrong quantity of fabric softener,
detergent, care product or clean-
ing agent.
▶
Follow the dosage recommend-
ations from the manufacturer.
¡ Exceeding the maximum load ca-
pacity impairs the function of the
appliance.
▶
Observe the "maximum load ca-
pacity" →Page29 for each
programme and do not exceed
it.
¡ The appliance is secured for trans-
portation using transit bolts. Transit
bolts which have not been re-
moved may result in material dam-
age and damage to the appliance.
▶
Before starting up the appliance,
remove the transit bolts com-
pletely and keep them in a safe
place.
▶
Before transport, fit the transit
bolts fully in order to prevent
damage in transit.
¡ Material damage may be caused if
the water inlet hose is connected
incorrectly.
▶
Tighten the screw connections
on the water inlet until they are
hand-tight.
▶
Ideally, connect the water inlet
hose directly to the water tap,
without any additional connect-
ing elements such as adapters,
extensions, valves or similar.
▶
Ensure that the inner diameter
of the water tap is at least 17
mm.
▶
Make sure that the length of the
thread on the connection to the
water tap is at least 10 mm.
¡ If the water pressure is too high or
too low, the appliance may not be
able to operate properly.
▶
Make sure that the water pres-
sure in the water supply system
is min. 100kPa (1bar) and
max. 1000kPa (10bar).
▶
If the water pressure exceeds
the maximum value specified, a
pressure-reducing valve must be
installed between the drinking
water connection and the hose
set of the appliance.
▶
Do not connect the appliance to
the mixer tap of an unpressur-
ised hot-water boiler.
¡ Modified or damaged water hoses
may result in material damage and
damage to the appliance.
▶
Never kink, crush, modify or cut
through water hoses.
▶
Only use the water hoses sup-
plied with the appliance or genu-
ine spare hoses.
▶
Never re-use water hoses that
have been used before.
¡ Operating the appliance using wa-
ter that is dirty or too hot may
cause material damage.
▶
Only operate the appliance with
cold mains water.
¡ Unsuitable cleaning products may
damage the surfaces of the appli-
ance.
▶
Do not use harsh or abrasive
detergents.
▶
Do not use cleaning products
with a high alcohol content.
▶
Do not use hard scouring pads
or cleaning sponges.
▶
Clean the appliance with nothing
but water and a soft, damp
cloth.
en Environmental protection and saving energy
12
▶
Remove all detergent residue,
spray residue or other residues
immediately if they come into
contact with the appliance.
Environmental protection and saving energy
Environmental protection
and saving energy
Environmental protection and saving energy
Help protect the environment by us-
ing your appliance in a way that con-
serves resources and by disposing of
reusable materials properly.
Disposing of packaging
The packaging materials are environ-
mentally compatible and can be re-
cycled.
▶
Sort the individual components by
type and dispose of them separ-
ately.
Information about current disposal
methods are available from your
specialist dealer or local authority.
Save energy and conserve re-
sources
If you follow these instructions, your
appliance will use less electricity and
less water.
Choose programmes with low tem-
peratures and longer wash times and
use "maximum load capacity"
→Page29.
Energy consumption and water
consumption is most efficient.
Use the economy programme set-
tings.
If you adjust the programme set-
tings for a programme, the display
shows the expected consumption.
"Add " →Page41 detergent based
on the laundry's degree of soiling.
For light to normal soiling, a smal-
ler amount of detergent is suffi-
cient. Observe the dosage recom-
mendation from the detergent
manufacturer.
Reduce the washing temperature for
lightly and normally soiled laundry.
At low temperatures, the appliance
consumes less energy. For light to
normal soiling, lower temperatures
than indicated on the care label
are also sufficient.
Set the maximum spin speed if you
want to dry the laundry in a tumble
dryer afterwards.
The drier the laundry, the shorter
the programme duration when dry-
ing which, in turn, reduces energy
consumption. A higher spin speed
reduces the residual moisture in
the laundry and increases the
volume of the spin noise.
Wash the laundry without prewash.
Washing with prewash increases
the programme duration and in-
creases energy and water con-
sumption.
The appliance has a continuous
automatic load adjustment function.
Depending on the type of fabric
and load capacity, the continuous
automatic load adjustment func-
tion optimally adjusts the water
consumption and programme dur-
ation.
Installation and connection en
13
The appliance comes with an Aqua-
Sensor.
During the rinse cycle, the Aqua-
Sensor checks the degree of tur-
bidity of the rinsing water, and ad-
justs the duration and number of
rinse cycles accordingly.
Energy saving mode
If you do not use the appliance for an
extended period, it automatically
switches to energy-saving mode. All
displays go out and Start/Reload
flashes.
Energy-saving mode ends when you
use the appliance again, e.g. if you
open or close the door.
If you do not use the appliance for an
extended period, the appliance
switches off automatically.
Installation and connection
Installation and connec-
tion
Installation and connection
You can find out where and how best
to install your appliance here. You
will also learn how to connect the ap-
pliance to the water and power sup-
ply.
Unpacking the appliance
1. Remove any packaging and pro-
tective covers completely from the
appliance.
2. Check the appliance for visible
damage.
3. ATTENTION! Objects remaining in
the drum that are not designed for
operation with the appliance may
cause material damage and dam-
age to the appliance.
▶
Remove these objects, along with
all supplied accessories, from the
drum before starting the appliance.
Open the door and remove the ac-
cessory from the drum.
en Installation and connection
14
Contents of package
After unpacking all parts, check for any damage in transit and completeness of
the delivery.
1 2 3
4
1
Washing machine
2
Accompanying documents
3
Water inlet hose
4
Cover caps
Requirements for the installa-
tion location
The appliance may "wander" when it
spins. Observe the instructions for
the installation location.
Note:Please read the information in
the "Safety" →Page4 and "Prevent-
ing material damage" →Page11 sec-
tions to ensure that you use the appli-
ance safely.
Installation and connection en
15
WARNING
Risk of electric shock!
The appliance contains live parts.
Touching live parts is dangerous.
▶
Do not operate the appliance
without a cover cap.
WARNING
Risk of injury!
When using the appliance on a base,
the appliance may tip over.
▶
Always secure the feet of the appli-
ance to a base using the manufac-
turer's "fixing brackets"
→Page37 before using the ap-
pliance for the first time.
ATTENTION!
¡ If the appliance is installed in
areas exposed to frost or out-
doors, frozen residual water may
damage the appliance and frozen
hoses may crack or split.
▶
Do not install or operate this ap-
pliance anywhere that is liable to
experience frost and/or out-
doors.
¡ The appliance underwent a func-
tion test before leaving the factory
and may, therefore, contain resid-
ual water. This residual water may
leak out if the appliance is tilted at
an angle greater than 40°.
▶
Tilt the appliance carefully.
Installation location Requirements
On a base Secure the appliance
with "fixing brackets"
→Page37.
Installation location Requirements
On a wooden joist
floor
Place the appliance
on a water-resistant
wooden board which
is screwed tightly to
the floor. The wooden
board should be at
least 30mm thick.
In a kitchen unit ¡ A niche width of
60cm is required.
¡ Only install the ap-
pliance under-
neath a continuous
worktop that is se-
curely connected
to adjacent cabin-
ets.
On a wall Do not trap the hoses
between the wall and
the appliance.
Removing the transit bolts
The appliance is secured for trans-
portation using transit bolts on the
rear of the appliance.
Notes
¡ Please read the information in the
"Safety" →Page4 and "Preventing
material damage" →Page11 sec-
tions to ensure that you use the
appliance safely.
¡ Keep the transit bolts, screws and
sleeves in a safe place for future
"transport" →Page69.
1. Pull the hoses out of the holders.
en Installation and connection
16
2. Unscrew and remove all four
screws for the transit bolts with a
WAF 13 wrench.
3. Pull the power cord out of the
holder.
4. Remove the four sleeves.
5. Put on the four cover caps.
6. Press down on the four cover
caps.
Removing the transport struts
Note:Please read the information in
the "Safety" →Page4 and "Prevent-
ing material damage" →Page11 sec-
tions to ensure that you use the appli-
ance safely.
Installation and connection en
17
1. Unscrew and remove the screws in
the vertical transport struts using a
T20 screwdriver.
2. Remove the transport struts.
3. Undo and remove the screws in
the horizontal transport strut using
a T20 screwdriver.
4. Remove the transport strut.
Connecting the appliance
Connect your appliance to the power
supply, water inlet and water outlet.
Connecting the water inlet hose
Note:Please read the information in
the "Safety" →Page4 and "Prevent-
ing material damage" →Page11 sec-
tions to ensure that you use the appli-
ance safely.
1. Connect the water inlet hose.
2
1
2. Connect the water inlet hose to a
tap (26.4mm=3/4").
en Installation and connection
18
¾˝
min.
min.
10 mm
17 mm
3. Open the water tap carefully and
check that the connection points
are tight.
Water outlet connection types
This information is intended to help
you to connect this appliance to the
water outlet.
Note:Please read the information in
the "Safety" →Page4 and "Prevent-
ing material damage" →Page11 sec-
tions to ensure that you use the appli-
ance safely.
ATTENTION!
When draining, the water outlet hose
is subject to water pressure and may
come loose from the installed con-
nection point.
▶
Secure the water outlet hose
against unintentional loosening.
Drainage into a si-
phon.
Secure the connec-
tion point with a (24–
40 mm) hose clamp.
Drainage into a wash
basin.
Fix and secure the wa-
ter outlet hose with an
"elbow" →Page37.
Drainage into a plastic
pipe with rubber
sleeve or into a gully.
Fix and secure the wa-
ter outlet hose with an
"elbow" →Page37.
Connecting the appliance to the
electricity supply
Note:Please read the information in
the "Safety" →Page4 and "Prevent-
ing material damage" →Page11 sec-
tions to ensure that you use the appli-
ance safely.
1. Insert the mains plug of the appli-
ance's power cable in a socket
nearby.
The connection details of the appli-
ance can be found under "Tech-
nical data" →Page72.
2. Check the mains plug is inserted
properly.
Aligning the appliance
In order to reduce noise and vibra-
tion and to prevent the appliance
from moving, align the appliance cor-
rectly.
Note:Please read the information in
the "Safety" →Page4 and "Prevent-
ing material damage" →Page11 sec-
tions to ensure that you use the appli-
ance safely.
1. Loosen the lock nuts using a WAF
17 wrench by turning it in a clock-
wise direction.
Installation and connection en
19
2. To align the appliance, turn the ap-
pliance feet. Check that the appli-
ance is level using a spirit level.
All appliance feet must stand firmly
on the ground.
3. Screw the lock nuts tightly against
the housing using a WAF 17
wrench.
In doing so, hold the foot tight and
do not adjust its height.
en Familiarising yourself with your appliance
20
Familiarising yourself with your appliance
Familiarising yourself with your appliance
Familiarising yourself with your appliance
Familiarise yourself with the parts of your appliance.
Appliance
You can find an overview of the parts of your appliance here.
1
2
43
65
8
8
7
On certain models, specific details such as the colour and shape may differ
from those pictured.
1
"Maintenance flap for the drain pump"
→Page55
2
Door
3
"Detergent drawer" →Page21
4
"Controls" →Page21
5
"Water outlet hose" →Page18
6
"Power cord" →Page18
7
"Transport struts" →Page16
8
"Transit bolts" →Page15
Familiarising yourself with your appliance en
21
Detergent drawer
Below is an overview of the structure
of the detergent drawer.
2 31
1
Manual dosing compartment
2
/ : Dispenser for fabric softener
or detergent
3
: Dispenser for detergent
Controls
The controls are used to configure all functions of your appliance and to obtain
information about the operating status.
2
4
3
1 1
3
1
"Programmes" →Page29
2
"Programme selector" →Page41
3
"Buttons" →Page26
4
"Display" →Page23
en Familiarising yourself with your appliance
22
Operating logic
In addition to the actual functions of
the buttons on the display, you can
also use these buttons to select pro-
gramme settings in the main menu
and settings in the sub-menus. The
buttons are then marked by symbols
in the display.
Main menu
To select programme settings, press
the buttons above or below the sym-
bols.
The selected programme setting is
shown in the middle of the display.
Sub-menu
To select the settings you require,
press the buttons below the symbols
until the required setting is selected
in the display.
To select the settings you require,
press the buttons below the symbols
until the required setting is selected
in the display.
If a setting is activated, the display
shows . The selection does not
need to be confirmed again.
The sub-menu closes automatically
after a few seconds.
Display en
23
Display
Display
Display
The display shows the current settings, options or relevant information.
Example: Display
Display Designation Description
0:40 h
1
Programme duration/
programme time re-
maining
Approximate expected programme duration or pro-
gramme time remaining.
10 h
1
"Ready in" time The programme end has been set and the remaining
number of hours is displayed.
→"Buttons", Page26
10 kg
1
Recommended load The maximum load capacity for the selected pro-
gramme in kg.
0 - 1600 Spin speed Set spin speed in rpm.
→"Buttons", Page27
0 : No spin cycle, draining only
– 90 °C Temperature Set temperature in °C.
→"Buttons", Page26
(cold)
Navigation Selecting settings.
→"Operating logic", Page22
Other programme set-
tings
Activate, deactivate or adjust other programme set-
tings.
→"Buttons", Page27
1
Example
en Display
24
Display Designation Description
Saving the programme
Other programmes
"Save a programme" →Page42.
Set "other programmes" →Page42.
Childproof lock ¡ Lights up: The childproof lock is activated.
¡ Flashes: The childproof lock is active and the pro-
gramme selector has been adjusted.
→"Deactivating the childproof lock", Page45
Easy Iron The reduced creasing function is activated.
→"Buttons", Page28
Extra Rinse Additional rinse cycles are activated.
→"Buttons", Page28
Prewash Prewash is activated.
→"Buttons", Page28
Water Plus Wash with more water is activated.
→"Buttons", Page28
Soaking Soaking is activated.
→"Buttons", Page28
Rinse Hold Rinse Hold is activated.
→"Buttons", Page28
Baby food The stain type is activated.
Blood The stain type is activated.
Egg The stain type is activated.
Strawberry The stain type is activated.
Soil and sand The stain type is activated.
Grass The stain type is activated.
Coffee The stain type is activated.
Cosmetics The stain type is activated.
Orange The stain type is activated.
Red Wine The stain type is activated.
Chocolate The stain type is activated.
Sweat The stain type is activated.
Dirty socks The stain type is activated.
Grease and oil The stain type is activated.
Tea The stain type is activated.
Tomato The stain type is activated.
Energy consumption Energy consumption for the selected programme.
¡ : Low energy consumption
¡ : High energy consumption
1
Example
Display en
25
Display Designation Description
Water consumption Water consumption for the selected programme.
¡ : Low water consumption
¡ : High water consumption
Remote start Remote start is activated.
→"Buttons", Page27
Wi-Fi ¡ Lights up: The appliance is connected to your
home network.
¡ Flashes: The appliance is trying to connect to your
home network.
→"HomeConnect ", Page46
Wi-Fi The appliance is not connected to your home network.
→"HomeConnect ", Page46
Energy manager The appliance is connected to the smart energy sys-
tem (energy manager).
→"Connecting the appliance to the energy manager",
Page49
Dispenser for liquid de-
tergent
¡ Lights up: The intelligent dosing system for liquid
detergent is activated.
¡ Flashes: The fill level of the dispenser is below the
minimum level.
→"Intelligent dosing system", Page45
(liquid detergent)
Dispenser for liquid de-
tergent or fabric
softener.
¡ Lights up: The intelligent dosing system for liquid
detergent or fabric softener is activated.
¡ Flashes: The fill level of the dispenser is below the
minimum level.
→"Intelligent dosing system", Page45
(liquid detergent)
(fabric softener)
Dosage: 50%
1
Dosing recommenda-
tion
The recommended dosage for detergent, if intelligent
dosage has been deactivated.
→"Detergent dosage", Page41
Note:The dosing recommendation indicates the load
capacity that should be used for the relevant deter-
gent dosage. The percentage refers to the maximum
load capacity for the programme.
1
Example
en Buttons
26
Buttons
Buttons
Buttons
Below is an overview of the buttons
and their setting options.
With the Options button, you can
open the sub-menu for additional pro-
gramme settings. The additional pro-
gramme settings are listed in the
overview for the buttons.
The selection of programme settings
depends on the selected pro-
gramme. You can see the selection
options for each programme in the
overview for
→"Programmes", Page29.
Button Selection Description
Start/Reload ¡ Start
¡ Cancel
¡ Pause
Start, cancel or pause the programme.
SpeedPerfect ¡ Activate
¡ Deactivate
Activate or deactivate a short washing pro-
gramme.
Note:Energy consumption increases.
The washing result is not affected by this.
IntensivePlus ¡ Activate
¡ Deactivate
Activate or deactivate an extended washing pro-
gramme.
The programme duration is extended by up to 30
minutes.
Suitable for heavily soiled laundry.
Stains Multiple selection Select the type of stain.
The temperature, drum movement and soaking
time are all adjusted to suit the type of stain.
i-DOS ¡ Activate
¡ Deactivate
¡ Dispenser contents
¡ Basic dosage
Briefly press the button to activate or deactivate
the intelligent dosing system for fabric softener
or liquid detergent .
Press the button for approx. 3 seconds to open
the basic settings and specify the contents of the
dispenser or set the basic dosage.
→"Overview of the basic settings", Page51
→"Intelligent dosing system", Page45
Finish in 1–24 hours Set the programme end.
The programme duration is already included in
the set number of hours.
Once the programme has started, the pro-
gramme duration is displayed.
Temperature – 90 °C Adjust the temperature in °C.
Buttons en
27
Button Selection Description
Spin Speed 0 – 1600 rpm Adjust the spin speed or deactivate the spin
cycle.
If 0 is selected, the water is drained and the spin
cycle is deactivated at the end of the washing
cycle. The laundry stays wet inside the drum.
(mains switch) ¡ Switch on
¡ Switch off
Switch the appliance on or off.
RemoteStart ¡ Activate
¡ Deactivate
¡ Open the
HomeConnect
menu
If you briefly press the button, the appliance will
be enabled for remote start via the HomeCon-
nect app
If you press the button for approx. 3 seconds, the
HomeConnect menu opens.
Notes
¡
Remote start cannot be activated for safety
reasons in the following circumstances:
– The door is open.
– The detergent drawer has not been
pushed in fully.
¡
Remote start is deactivated for safety reasons
in the following circumstances:
– Open the door.
– Press Start/Reload .
– Press RemoteStart .
– Switch off the appliance.
– Following a power cut.
ChildLock push3sec. ¡ Activate
¡ Deactivate
Activate or deactivate the childproof lock.
Disable the control panel to prevent unwanted or
accidental operation.
If the childproof lock is activated and the appli-
ance has been switched off, the childproof lock
remains activated.
→"Childproof lock", Page45
3sec. (Basic Set-
tings 3 sec.)
"Basic settings"
→Page51
Change the basic settings for the appliance.
→"Changing the basic settings", Page52
Options Multiple selection Activate additional programme settings.
→"Adjusting additional programme settings",
Page42
The additional programme settings can be found
in this overview.
en Buttons
28
Button Selection Description
Pre-wash ¡ Activate
¡ Deactivate
Activate or deactivate prewash, e.g. for washing
heavily soiled laundry.
Note:If the intelligent dosing system is activated,
the detergent will be dispensed automatically for
the prewash and the main wash.
If the intelligent dosing system is deactivated,
place the detergent for the prewash directly in
the drum.
Rinse Plus ¡ Activate
¡ Deactivate
Activate or deactivate up to three additional rinse
cycles.
Recommended for particularly sensitive skin or
in regions with very soft water.
Rinse Hold ¡ Activate
¡ Deactivate
Activate or deactivate spinning and draining at
the end of the washing cycle.
The laundry remains in the water after the last
rinse cycle.
→"Resuming the programme when the pro-
gramme status is Rinse Hold", Page44
Water Plus ¡ Activate
¡ Deactivate
Wash with more water.
Recommended for particularly sensitive skin and
for treating laundry more gently.
Soak ¡ Activate
¡ Deactivate
Activate or deactivate soaking.
Before the main wash cycle starts, the laundry re-
mains in the water for longer.
For laundry with particularly stubborn soiling.
Less Ironing ¡ Activate
¡ Deactivate
Activate or deactivate the reduced creasing pro-
gramme.
In order to reduce creasing in the laundry, the
spin cycle and the spin speed are adapted.
The laundry is damp enough after washing that it
needs to be hung out on a washing line.
Programmes en
29
Programmes
Programmes
Programmes
Below is an overview of the programmes. You can find information on the load and on the adjustable pro-
gramme options.
Tip:The laundry's care labels provide you with additional information on programme selection.
→"Care symbols on the care labels", Page39
Programme Description
Max. load (kg)
Max. temperature (°C)
1
Max. spin speed (rpm)
1
SpeedPerfect
Stains
Rinse Plus
Rinse Hold
Pre-wash
Soak
Water Plus
Less Ironing
i-DOS
i-DOS
IntensivePlus
Cottons Wash hard-wearing items made
from cotton, linen or blended
fabrics.
Also suitable as a short pro-
gramme for normally soiled
laundry when you activate
SpeedPerfect. If SpeedPerfect is
activated, the maximum load ca-
pacity is reduced to 5kg.
10 90 1600
CottonColour Wash hard-wearing items made
from cotton, linen or blended
fabrics.
Energy-saving programme.
10 90 1600
–
–
1
Programme setting
en Programmes
30
Programme Description
Max. load (kg)
Max. temperature (°C)
1
Max. spin speed (rpm)
1
SpeedPerfect
Stains
Rinse Plus
Rinse Hold
Pre-wash
Soak
Water Plus
Less Ironing
i-DOS
i-DOS
IntensivePlus
Note:To save energy, the ac-
tual washing temperature may
deviate from the set washing
temperature. The washing per-
formance meets legal require-
ments.
Eco40-60 Wash items made from cotton,
linen or blended fabrics.
Suitable for normally soiled
items.
Note:Textiles which can be
washed as per the care symbol
at 40 °C or at 60 °C
can be washed together. In or-
der to achieve the best possible
energy efficiency, the optimum
washing temperature for this
programme was saved.
The washing temperature is ac-
tivated and cannot be changed.
10 – 1600
–
–
EasyCare Wash items made from syn-
thetic or blended fabrics.
4 60 1200
1
Programme setting
Programmes en
31
Programme Description
Max. load (kg)
Max. temperature (°C)
1
Max. spin speed (rpm)
1
SpeedPerfect
Stains
Rinse Plus
Rinse Hold
Pre-wash
Soak
Water Plus
Less Ironing
i-DOS
i-DOS
IntensivePlus
MixedLoad Wash items made from cotton,
linen, or synthetic or blended
fabrics.
Suitable for lightly soiled laun-
dry.
4 60 1600
Delicates/Silk Wash delicate, washable items
made from silk, viscose and syn-
thetics.
Use a detergent that is suitable
for delicates or silk.
Note:Wash especially delicate
items or items with hooks, eye-
lets or clips in a mesh laundry
bag.
2 40 800
– –
Wool Hand- or machine-washable
items that are made from wool
or contain wool.
To prevent the laundry from
shrinking, the drum moves the
items very gently with long
pauses.
Use a detergent that is suitable
for wool.
2 40 800
– – – – – – – – –
1
Programme setting
en Programmes
32
Programme Description
Max. load (kg)
Max. temperature (°C)
1
Max. spin speed (rpm)
1
SpeedPerfect
Stains
Rinse Plus
Rinse Hold
Pre-wash
Soak
Water Plus
Less Ironing
i-DOS
i-DOS
IntensivePlus
Additional Pro-
grams
Set additional programmes.
The additional programmes can
be found in this programme
overview.
The selectable programme set-
tings depend on the selected
programme.
– – – – – – – – – – – – – –
Drain Drains the water, e.g. when a
programme is cancelled.
Do not use fabric softener.
– – 1600
– – – – – – – – – – –
Rinse/Freshen
Up
Rinses and then spins the laun-
dry, and then drains the water.
– – 1600
– – – – – –
Spin Spins and drains the water.
Do not use fabric softener.
– – 1600
– – – – – – – – – –
Auto Wash hard-wearing items made
from cotton, synthetic or blen-
ded fabrics.
The degree of soiling and the
type of fabric are automatically
detected. The washing process
is adapted.
6 40 1400
–
–
– – – –
–
1
Programme setting
Programmes en
33
Programme Description
Max. load (kg)
Max. temperature (°C)
1
Max. spin speed (rpm)
1
SpeedPerfect
Stains
Rinse Plus
Rinse Hold
Pre-wash
Soak
Water Plus
Less Ironing
i-DOS
i-DOS
IntensivePlus
AutoSoft Wash delicate items made from
cotton, synthetic or blended fab-
rics.
Gentle laundry care.
The degree of soiling and the
type of fabric are automatically
detected. The washing process
is adapted.
3,5 30 1000
–
–
– – – –
–
EasyCarePlus Wash dark-coloured and colour-
intense items made from cotton
or easy-care fabric, e.g. jeans.
Turn laundry inside-out before
washing.
Use liquid detergent.
4 40 1200
Drum clean Cleaning and caring for the
drum.
Use this programme in the fol-
lowing cases:
¡ Before using the appliance
for the first time
¡ If you regularly wash at tem-
peratures of 40°C or lower
– – 1200
– – – – – – – – – – –
1
Programme setting
en Programmes
34
Programme Description
Max. load (kg)
Max. temperature (°C)
1
Max. spin speed (rpm)
1
SpeedPerfect
Stains
Rinse Plus
Rinse Hold
Pre-wash
Soak
Water Plus
Less Ironing
i-DOS
i-DOS
IntensivePlus
¡ After a prolonged period of
non-use
Use washing powder or a deter-
gent containing bleach.
Halve the amount of detergent
to avoid foaming.
Do not use fabric softener.
Do not use liquid detergent or
detergent that is intended for
woollens or delicates.
Note:The drum cleaning indic-
ator will flash to remind you if
you have not used a programme
at 60 °C or higher for a long
time.
Memory Save the programme you re-
quire and the customised pro-
gramme settings.
The selectable programme set-
tings depend on the selected
programme.
– – – – – – – – – – – – – –
1
Programme setting
Programmes en
35
Programme Description
Max. load (kg)
Max. temperature (°C)
1
Max. spin speed (rpm)
1
SpeedPerfect
Stains
Rinse Plus
Rinse Hold
Pre-wash
Soak
Water Plus
Less Ironing
i-DOS
i-DOS
IntensivePlus
AllergyPlus Wash hard-wearing items made
from cotton, linen or blended
fabrics.
Suitable for allergy sufferers
and for strict hygiene require-
ments.
Note:Once the set temperature
has been reached, it remains
constant throughout the wash-
ing process.
6,5 60 1600
Shirts Wash non-iron shirts and
blouses made from cotton,
linen, synthetic fibres or blen-
ded fabrics.
Tip:In order to avoid creasing
in your laundry, you can activate
Less Ironing. The laundry is only
given a short spin and can be re-
moved while still dripping wet.
Hang out shirts and blouses
while they are still dripping wet
so that they drip dry.
2 60 800
–
1
Programme setting
en Programmes
36
Programme Description
Max. load (kg)
Max. temperature (°C)
1
Max. spin speed (rpm)
1
SpeedPerfect
Stains
Rinse Plus
Rinse Hold
Pre-wash
Soak
Water Plus
Less Ironing
i-DOS
i-DOS
IntensivePlus
Use the Delicates/Silk pro-
gramme to wash shirts and
blouses made from silk or delic-
ate fabrics.
Sportswear Wash sports and leisure items
made from synthetic fibres, mi-
crofibre or fleece.
Use a detergent that is suitable
for sports items.
Do not use fabric softener.
Tip:Use the EasyCare pro-
gramme to wash heavily soiled
laundry.
2 40 800
– –
SuperQuick
15'/30'
Wash items made from cotton,
synthetic or blended fabrics.
Short programme for small
items of lightly soiled laundry.
The programme duration is ap-
prox. 30 minutes.
If you wish to reduce the pro-
gramme duration to 15 minutes,
activate SpeedPerfect. The max-
imum load is reduced to 2kg.
4 40 1200
–
– – – –
–
1
Programme setting
Accessories en
37
Accessories
Accessories
Accessories
Only use original accessories. These have been made especially for your appli-
ance. Here you can find an overview of your appliance's accessories and how
to use them.
Use Order number
Water inlet hose extension Extend the water inlet hose for
cold water or AquaStop (approx.
2.50 m).
WMZ2381
Fixing brackets Improves the stability of the ap-
pliance.
WMZ2200
Elbow Secure the water outlet hose in
place.
00655300
Before using for the first time
Before using for the
first time
Before using for the first time
Prepare the appliance for use.
Starting an empty washing
cycle
Your appliance was inspected thor-
oughly before leaving the factory. To
remove any residual water, run the
first wash cycle without any laundry.
Note:Please read the information in
the "Safety" →Page4 and "Prevent-
ing material damage" →Page11 sec-
tions to ensure that you use the appli-
ance safely.
1. Press .
It may take a few seconds for the
appliance to switch on.
2. Set the Drum clean programme.
3. Close the door.
4. Pull out the detergent drawer.
5. Pour approx. 1 litre of water into
the manual dosing compartment.
en Laundry
38
6. Add washing powder to the
manual dosing compartment.
To prevent foaming, use only half
of the amount of detergent recom-
mended by the detergent manufac-
turer for light soiling. Do not use
detergent suitable for woollens or
delicates.
7. Push in the detergent drawer.
8. Press Start/Reload to start the
programme.
a The display shows the remaining
programme duration.
9. Start the first wash cycle or press
to switch off the appliance.
→"Basic operation", Page41
Laundry
Laundry
Laundry
You can wash all items that the man-
ufacturer has marked as machine-
washable on the care label and fab-
rics made from hand-washable wool
using your appliance.
Preparing the laundry
ATTENTION!
Objects remaining in the laundry may
damage the laundry and the drum.
▶
Remove all items from any pock-
ets in your laundry before using
the appliance.
▶
To protect your appliance and the
laundry, prepare the laundry be-
forehand.
– Empty all pockets
– Brush sand out of all collars and
pockets
– Close bed covers and cushion
covers
– Close all zips, Velcro fasteners,
hooks and eyes
– Tie cloth belts and apron strings
together or use a mesh laundry
bag
– Remove curtain hooks and lead
strips or use a mesh laundry
bag
– Use a mesh laundry bag for
small items of laundry such as
children's socks
– Separate items of laundry and
shake them out
– Wash large and small items of
laundry together
– Dab fresh stains with soapy wa-
ter (do not rub them)
Laundry en
39
– Some stubborn or dried-in stains
can be removed by washing
several times
Sorting laundry
Note:Please read the information in
the "Safety" →Page4 and "Prevent-
ing material damage" →Page11 sec-
tions to ensure that you use the appli-
ance safely.
▶
To improve washing results and
prevent discolouration, sort the
laundry according to the following
criteria before washing.
– Type of fabric and fibre type
– Whites
– Colours
Wash new coloured items
separately the first time you
wash them.
– "Soiling" →Page39
– "Care symbols on the care la-
bels" →Page39
Degrees of soiling
Degree of soiling Soiling Examples
Light ¡ No dirt or stains are visible
¡ Laundry has absorbed odours
Light summer clothing or sports
clothing that has been worn for a
just a few hours
Normal Dirt or light stains are visible ¡ T-shirts, shirts or blouses are
sweat-soaked or have been
worn a few times
¡ Towels or bedding that has
been used for up to one week
Heavy Dirt or stains are clearly visible Tea towels, baby items or work
clothing
Care symbols on the care labels
The symbols indicate the recommended programme and the numbers in the
symbols indicate the maximum recommended washing temperature.
Symbol Washing process Recommended programme
Normal Cottons
Gentle Easy Care
Particularly gentle Delicates/Silk for washing by
hand
Hand wash Wool
Not suitable for machine-washing –
Tip:You can find more information
about care symbols at www.gine-
tex.ch.
en Detergents and care products
40
Detergents and care products
Detergents and care
products
Detergents and care products
You can protect your appliance and
your laundry by selecting and using
the correct detergents and care
products. You can use all detergents
and care products which are suitable
for domestic washing machines.
Note:Please read the information in
the "Safety" →Page4 and "Prevent-
ing material damage" →Page11 sec-
tions to ensure that you use the appli-
ance safely.
The manufacturer's instructions for
use and dosage can be found on the
packaging.
Notes
¡ Only use liquid detergents that are
self-flowing
¡ Do not mix different liquid deter-
gents
¡ Do not mix detergent and fabric
softener
¡ Do not use products which have
developed a top layer or are highly
congealed
¡ Do not use products containing
solvents, caustic agents or volatile
substances (e.g. bleach)
¡ Use dyes sparingly as salt may
damage stainless steel
¡ Do not use bleaching agents in the
appliance
Detergent recommendation
This information helps you to choose the right detergent for your fabrics.
Detergent Fabrics Programme Temperature
Standard detergent with op-
tical brighteners
Heat-resistant white fabrics
made from cotton or linen
Cottons From cold up to 90°C
Detergent for colours
without bleach or optical
brighteners
Coloured fabrics made from
linen or cotton
Cottons From cold up to 60°C
Detergent for colours/delic-
ates without optical bright-
eners
Coloured fabrics made from
easy-care fibres or synthetic
materials
Easy Care From cold up to 60°C
Detergent for delicates Delicate fabrics made from
silk or viscose
Delicates/Silk From cold up to 40°C
Detergent for woollens Wool Wool From cold up to 40°C
Tip:Visit www.cleanright.eu to find
further information on detergents,
care products and cleaning agents
for domestic use.
Basic operation en
41
Detergent dosage
Use the correct detergent dosage to
achieve optimal washing results and
save resources.
The detergent dosage depends on:
¡ The amount of laundry
¡ Degree of soiling
¡ Water hardness
You can find out how hard your
water is from your local water com-
pany or measure it yourself using
a water hardness tester.
Water hardness
Hardness range Total hardness in mmol/l German degrees in °dH
soft (I) 0–1.5 0–8.4
medium (II) 1.5– 2.5 8.4–14
hard (III) over 2.5 over 14
Example of a manufacturer's
instructions for detergent
These example values refer to a
standard load of 4–5 kg.
Soiling Light Normal Heavy
Water hardness: Soft/medium 40ml 55ml 80ml
Water hardness: Hard/very hard 55ml 80ml 105ml
The dosages can be found on the
manufacturer's packaging.
¡ If you are not using manual
dosage, adjust the dosage to the
actual load.
¡ If intelligent dosing is activated, do
not adjust the dosage to the actual
load capacity. The quantity of de-
tergent and fabric softener is auto-
matically calculated via the "basic
dosage" →Page46 and the
amount of laundry detected. The
basic dosage setting must always
comply with the dosage for a load
of 4.5 kg.
Basic operation
Basic operation
Basic operation
You can find out everything you need
to know about operating your appli-
ance here.
Switching on the appliance
▶
Press .
en Basic operation
42
It may take a few seconds for the
appliance to switch on.
a The appliance performs an audible
function test in the detergent
drawer.
→"Noise", Page65
Note:The drum is lit up after the
door is opened and closed and once
the programme has started. The light
goes out automatically.
Setting a programme
1. Set the programme selector to the
required "programme" →Page29.
2. If necessary, "adjust the pro-
gramme settings" →Page42.
Setting additional programmes
1. Set the Additional Programs pro-
gramme.
2. Press to call up the sub-menu
for additional programmes.
3. Select a programme.
4. Press Main menu to call up the
main menu.
5. Adjust the programme settings if
required.
6. Start the programme.
Adjusting the programme set-
tings
Depending on the programme and
programme progress, you can adjust
or activate/deactivate the settings.
Note:Overview of all programme set-
tings:
→"Buttons", Page26
Requirement:A programme has
been set.
▶
Adjust the programme settings.
→"Operating logic", Page22
The programme settings are not
saved permanently for the pro-
gramme.
Note:The setting is saved if you ac-
tivate or deactivate the intelligent
dosing system.
Adjusting additional programme
settings
1. Press Options to call up the sub-
menu for the additional pro-
gramme settings.
2. Select the programme settings.
The programme settings are not
saved permanently for the pro-
gramme.
3. Press Options to call up the main
menu.
Saving the programme set-
tings
1. Set the Memory programme.
2. Press to call up the sub-menu
for the memory programmes.
Basic operation en
43
3. Select a programme.
4. Press Main menu to call up the
main menu.
5. Adjust the programme settings if
required.
a The programme is saved.
Loading laundry
Notes
¡ Please read the information in the
"Safety" →Page4 and "Preventing
material damage" →Page11 sec-
tions to ensure that you use the
appliance safely.
¡ To prevent creasing, take note of
the maximum load for the relevant
"programme" →Page29.
Requirement:Prepare and sort the
laundry.
→"Laundry", Page38
1. Open the door.
2. Ensure that the drum is empty.
3. Separate the laundry and place it
in the drum.
4. Note:Ensure that there is no laun-
dry trapped in the door.
Close the door.
Adding detergent and care
product
For programmes in which intelligent
dosing is not possible or desirable,
you can add detergent to the manual
dosing compartment.
Notes
¡ Please read the information in the
"Safety" →Page4 and "Preventing
material damage" →Page11 sec-
tions to ensure that you use the
appliance safely.
¡ The dosing recommendation is
aimed at the maximum load for the
programme.
Tip:In addition to intelligent dosing,
you can also add additional care
product for laundry, e.g. stain re-
mover, starch or bleach, to the
manual dosing compartment. Do not
add any additional detergent to the
manual dosing compartment to avoid
overdosage and/or foaming.
Requirement:Find out the optimum
dosage for "detergent and care
product." →Page40
1. Pull out the detergent drawer.
2. Pour in detergent.
→"Detergent drawer", Page21
3. If required, add the care product.
4. Push in the detergent drawer.
Starting the programme
Note:If you want to change the time
until the programme ends, set the
"Ready in" time first.
▶
Press Start/Reload .
en Basic operation
44
a The drum rotates and load detec-
tion takes place. This can take up
to 2 minutes, after which water
enters the drum.
a The display shows either the pro-
gramme duration or the "Ready in"
time.
Adding laundry
Note:Please read the information in
the "Safety" →Page4 and "Prevent-
ing material damage" →Page11 sec-
tions to ensure that you use the appli-
ance safely.
1. Press Start/Reload .
The appliance is paused and
checks whether it is possible to
add or remove laundry.
2. Add or remove laundry.
3. Close the door.
4. Press Start/Reload .
Cancelling the programme
Once the programme has started,
you can cancel it at any time.
Note:Please read the information in
the "Safety" →Page4 and "Prevent-
ing material damage" →Page11 sec-
tions to ensure that you use the appli-
ance safely.
1. Press Start/Reload .
2. Open the door.
The appliance door remains
locked for safety reasons if the
temperature and water levels are
high.
– If the temperature is high, start
the Rinse/Freshen Up pro-
gramme.
– If the water level is high: Start
the Spin or Drain programme.
3. Remove the laundry.
Resuming the programme
when the programme status
is Rinse Hold
1. Set the Spin or Drain pro-
gramme.
2. Press Start/Reload .
Unloading the laundry
Note:Please read the information in
the "Safety" →Page4 and "Prevent-
ing material damage" →Page11 sec-
tions to ensure that you use the appli-
ance safely.
1. Open the door.
2. Remove the laundry.
Switching off the appliance
1. Press .
2. Turn off the tap.
3. Wipe the rubber gasket dry and re-
move any foreign objects.
Childproof lock en
45
4. Leave the door and detergent
drawer open so that residual water
can evaporate.
Childproof lock
Childproof lock
Childproof lock
Secure your appliance against being
operated unintentionally using the
controls.
Activating the childproof lock
▶
Press and hold the two ChildLock
push3sec. buttons for approx.
3seconds.
a The display shows .
a The controls are locked.
a The childproof lock remains active
even after the appliance has been
switched off.
Deactivating the childproof
lock
Requirement:To deactivate the
childproof lock, the appliance must
be switched on.
▶
Press and hold the two ChildLock
push3sec. buttons for approx.
3seconds.
So that the programme currently
running is not cancelled, the pro-
gramme selector must be set to
the initial programme.
a goes out in the display.
Intelligent dosing system
Intelligent dosing system
Intelligent dosing system
Your appliance has an intelligent dos-
ing system for liquid detergent and
fabric softener.
The optimum quantities of liquid de-
tergent and fabric softener are dis-
pensed automatically depending on
the programme and settings. The in-
telligent dosing system has been ac-
tivated at the factory for all the desig-
nated "programmes" →Page29 and
can be deactivated for each one indi-
vidually. In all other programmes, you
can manually add detergent.
→"Adding detergent and care
product", Page43
Filling the dispenser
Note
In order to use intelligent dosing, fill the
dispenser.
¡ Fill the dispenser only with suitable
"detergent and care products"
→Page40.
¡ If you change the liquid detergent
or fabric softener, empty and clean
the dispenser beforehand.
→"Cleaning the detergent drawer",
Page53
¡ If you want to use both dispensers
for liquid detergent, adjust the
"contents of the dispenser"
→Page46.
Requirement: / flashes.
1. Pull out the detergent drawer.
2. Open the dispenser lid.
en HomeConnect
46
3. Pour liquid detergent and fabric
softener into the relevant dis-
pensers.
→"Detergent drawer", Page21
4. Close the dispenser lid.
Note:To prevent the detergent
from drying out or drying up, do
not leave the dispenser lid open
for a long period of time.
5. Push in the detergent drawer.
6. Adjust the "basic dosage"
→Page46.
Dispenser contents
When it leaves the factory, the dis-
penser is set for fabric softener
. Alternatively, you can also use
this dispenser for a second liquid
detergent .
Notes
¡ If you change the content of the
dispenser, the basic dosage for
this dispenser is reset.
¡ If you use both dispensers for li-
quid detergent, you must select a
dispenser which is to be used dur-
ing washing.
You can change dispenser contents
in the basic settings.
→"Changing the basic settings",
Page52
Basic dosage
You can adjust the preset basic
dosages for liquid detergent and fab-
ric softener.
The basic dosage depends on the
manufacturer's instructions for the de-
tergent, the water hardness and the
degree of soiling of the laundry.
Always set a basic dosage that cor-
responds to the dosage for a stand-
ard load of 4.5 kg.
→"Detergent dosage", Page41
You can individually adjust the basic
dosages for each dispenser.
→"Changing the basic settings",
Page52
HomeConnect
HomeConnect
HomeConnect
This appliance is network-capable.
Connecting your appliance to a mo-
bile device lets you control its func-
tions via the HomeConnect app, ad-
just its basic settings and monitor its
operating status.
The HomeConnect services are not
available in every country. The avail-
ability of the HomeConnect function
depends on the availability of
HomeConnect services in your coun-
try. You can find information about
this at: www.home-connect.com.
¡ →"Connecting the appliance to a
WLAN home network (Wi-Fi) with
WPS function", Page47
HomeConnect en
47
¡ →"Connecting the appliance to a
WLAN home network (Wi-Fi)
without WPS function", Page47
The HomeConnect app guides you
through the entire login process. Fol-
low the instructions in the HomeCon-
nect app to configure the settings.
Tips
¡ Please consult the documents sup-
plied by HomeConnect.
¡ Please also follow the instructions
in the HomeConnect app.
Notes
¡ Please note the safety precautions
in this instruction manual and
make sure that they are also ob-
served when operating the appli-
ance via the HomeConnect app.
→"Safety", Page4
¡ Operating the appliance on the ap-
pliance itself always takes priority.
During this time it is not possible
to operate the appliance using the
HomeConnect app.
HomeConnect settings
Adapt HomeConnect to your needs.
You can find the HomeConnect set-
tings in the basic settings for your ap-
pliance. Which settings the display
shows will depend on whether
HomeConnect has been set up and
whether the appliance is connected
to your home network.
Connecting the appliance to a
WLAN home network (Wi-Fi)
with WPS function
Using your router's WPS function is
the simplest way to connect the ap-
pliance to your home network.
Requirement:If your router has a
WPS function, you can connect the
appliance to your WLAN home net-
work (Wi-Fi) automatically.
1. Press and hold RemoteStart
for approx. 3 seconds.
a You are now in the Home Connect
menu.
2. Select Connect.
3. Confirm the message in the dis-
play.
4. Press the WPS button on the
router within the next 2minutes.
Take note of the information in the
documents for your router.
a flashes in the display.
a The appliance attempts to connect
to your WLAN home network.
a If the display shows Connected
and lights up permanently, the
appliance is connected to the
home network.
5. "Connect your appliance to the
Home Connect app." →Page48
Connecting the appliance to a
WLAN home network (Wi-Fi)
without WPS function
If your router does not have a WPS
function, you can connect the appli-
ance to your WLAN home network
(Wi-Fi) manually. The appliance
quickly sets up its own Wi-Fi network.
You can connect a mobile device to
the WLAN network and transfer the
en HomeConnect
48
network information for the WLAN
home network (Wi-Fi) to your appli-
ance.
Requirement:The HomeConnect
app is open and you have logged on.
1. Press and hold RemoteStart
for at least 3seconds.
a You are now in the Home Connect
menu.
2. Select Man. network log-in.
3. Select Connect
4. Confirm the message in the dis-
play.
a flashes in the display.
a The appliance now sets up its own
Wi-Fi network with the name (SSID)
HomeConnect.
5. Call up the Wi-Fi settings on the
mobile device.
Connect the mobile device to the
Home Connect Wi-Fi network and
enter the password (key) Home-
Connect.
a Your mobile device now connects
to the appliance. The connection
process may take up to
60seconds.
6. Open the HomeConnect app on
your mobile device and carry out
the steps in the app.
7. In the HomeConnect app, enter
the network name (SSID) and
password (key) for your home net-
work.
8. Carry out the steps in the
HomeConnect app to connect the
appliance.
a If the display shows Connected
and lights up permanently, the
appliance is connected to the
home network.
9. "Connect your appliance to the
Home Connect app" →Page48.
Connecting your appliance to
the Home Connect app
Requirements
¡ The appliance is connected to the
WLAN home network (Wi-Fi).
¡ The HomeConnect app is open
and you have logged on.
1. Select Connect app.
2. Select Connect to the app.
3. Confirm the message in the dis-
play.
a The appliance connects to the
HomeConnect app.
HomeConnect en
49
4. Once your appliance is displayed
in the HomeConnect app, carry
out the last steps in the
HomeConnect app.
a If the display shows Connected,
the appliance is connected to the
HomeConnect app.
Connecting the appliance to
the energy manager
If you connect the appliance to the
smart energy system (energy man-
ager), you will optimise your energy
consumption. The appliance starts
only when your home photovoltaic
system can provide sufficient energy
or the energy tariff is good.
Requirements
¡ The smart energy system (energy
manager) must use the EEBus Initi-
ative communications standard.
¡ You have read about how to con-
nect your appliance to the smart
energy system (energy manager)
in the instruction manual for the
smart energy system (energy man-
ager).
1. Press and hold RemoteStart
for approx. 3 seconds.
2. Select energy mngmt..
3. Select Connect.
4. Confirm the message in the dis-
play.
a The appliance is connected to the
smart energy system (energy man-
ager)
a If the appliance has connected to
the energy manager successfully,
the display shows .
5. Activate Flex Start if you want the
smart energy system (energy man-
ager) to start up your appliance.
→"Activate Flex Start", Page49
Activate Flex Start
Activate Flex Start to allow your smart
energy system (energy manager) to
start your appliance once your home
photovoltaic system is able to
provide sufficient energy or the en-
ergy tariff is good.
Requirement:The smart energy sys-
tem (energy manager) cannot start
your appliance until it is connected to
the appliance.
1. Set the programme you require.
2. Press Finish in to set the required
time.
3. Press Start/Reload .
a The display shows Delayed start.
4. Press RemoteStart .
a If the display shows Flex Start,
Flex Start is activated and the ap-
pliance waits to be started by the
smart energy system (energy man-
ager).
a If the display changes to : Ready
in approx., the smart energy sys-
tem (energy manager) has estab-
lished a time at which your appli-
ance can start.
a If the smart energy system (energy
manager) does not start the appli-
ance within the set time, the appli-
ance will start the programme itself
before the set time period ends.
The programme ends when the
time period ends.
Note
Flex Start is deactivated for safety
reasons in the following circumstances:
¡ Press Start/Reload .
¡ Open the door.
¡ Switch off the appliance.
¡ Power failure.
en HomeConnect
50
Activating Wi-Fi on the appli-
ance
Note:When Wi-Fi is activated, the en-
ergy consumption increases in com-
parison to the values specified in the
consumption value table.
1. Press and hold RemoteStart
for approx. 3 seconds.
2. Select Wi-Fi On/Off.
3. Select on.
a Wi-Fi is activated.
Note:If Wi-Fi is activated, the appli-
ance will not switch itself off automat-
ically.
Deactivating Wi-Fi on the ap-
pliance
1. Press and hold RemoteStart
for at least 3seconds.
2. Select Wi-Fi On/Off.
3. Select off.
a Wi-Fi is deactivated
Note:If Wi-Fi is switched off and your
appliance was previously connected
to your home network, this connec-
tion will be re-established automatic-
ally when Wi-Fi is switched back on.
Software update
Requirement:The display shows A
new software version is available.
Do you want to update the software
now? This may take several
minutes..
1. Press and hold RemoteStart
for approx. 3 seconds.
2. Select Software update.
3. Select Install now.
a The software update starts.
Note:The software update may take
several minutes. Do not switch off the
appliance while the software update
is in progress.
Resetting the appliance net-
work settings
1. Press and hold RemoteStart
for at least 3seconds.
2. Select Network settings.
3. Select Reset.
a The network settings are reset.
Tip:If you wish to operate your appli-
ance again via the HomeConnect
app, you will need to reconnect it to
the Wi-Fi and to the HomeConnect
app.
Remote diagnostics
Customer Service can use Remote
Diagnostics to access your appliance
if you contact them, have your appli-
ance connected to the HomeCon-
nect server and if Remote Dia-
gnostics is available in the country in
which you are using the appliance.
Tip:For further information and de-
tails about the availability of Remote
Diagnostics in your country, please
visit the service/support section of
your local website: www.home-con-
nect.com
Data protection
Please see the information on data
protection.
The first time your appliance is
registered on a home network
connected to the Internet, your
Basic settings en
51
appliance will transmit the following
types of data to the HomeConnect
server (initial registration):
¡ Unique appliance identification
(consisting of appliance codes as
well as the MAC address of the
Wi-Fi communication module in-
stalled).
¡ Security certificate of the Wi-Fi
communication module (to ensure
a secure data connection).
¡ The current software and hardware
version of your appliance.
¡ Status of any previous reset to
factory settings.
This initial registration prepares the
HomeConnect functions for use and
is only required when you want to
use the HomeConnect functions for
the first time.
Note:Please note that the
HomeConnect functions can only be
utilised with the HomeConnect app.
Information on data protection can be
retrieved in the HomeConnect app.
Declaration of Conformity
Robert Bosch Hausgeräte GmbH
hereby declares that the appliance
with Home Connect functionality
meets the essential requirements and
other relevant provisions of the Dir-
ective 2014/53/EU.
A detailed RED Declaration of Con-
formity can be found online at
www.bosch-home.com among the
additional documents on the product
page for your appliance.
2.4GHz band: 100mW max.
5GHz band: 100mW max.
BE BG CZ DK DE EE IE EL
ES FR HR IT CY LV LT LU
HU MT NL AT PL PT RO SI
SK FI SE UK NO CH TR
5GHz WLAN (Wi-Fi): For indoor use only.
Basic settings
Basic settings
Basic settings
You can configure the appliance to
meet your needs.
Overview of the basic settings
Below is an overview of the basic set-
tings on the appliance.
Basic setting Description
end signal Set the volume of the
signal at the end of
the programme.
Basic setting Description
button signal The volume of the
audible signal emitted
when the buttons are
pressed.
en Basic settings
52
Basic setting Description
auto power-off Activate or deactivate
the "Automatic switch-
off" function for the
appliance or set the
time after which the
appliance automatic-
ally switches itself off.
→"Save energy and
conserve resources",
Page12
Note:If Wi-Fi is activ-
ated, the appliance
will not switch itself
off automatically.
Drum clean advice Activate or deactivate
the reminder to clean
the drum.
Language Set the language.
content Specify the dispenser
content.
→"Dispenser con-
tents", Page46
basis Set the basic dosage.
→"Detergent
dosage", Page41
basis Set the basic dosage.
→"Detergent
dosage", Page41
Aut. network log-in "Connect the appli-
ance to a WLAN home
network (Wi-Fi) with
WPS function"
→Page47
Man. network log-in "Connect the appli-
ance to a WLAN home
network (Wi-Fi)
without WPS func-
tion." →Page47
Connect app "Connect your appli-
ance to the Home
Connect app"
→Page48.
Basic setting Description
Wi-Fi On/Off Activate or deactivate
Wi-Fi.
→"Activating Wi-Fi on
the appliance",
Page50
→"Deactivating Wi-Fi
on the appliance",
Page50
Software update "Install the software
update." →Page50
Network settings "Reset the network
settings." →Page50
energy mngmt. "Connect the appli-
ance to the energy
manager." →Page49
Changing the basic settings
1. To call up the basic settings for
the sub-menu, press and hold both
buttons 3sec. for approx. 3
seconds.
2. Select the required basic setting.
→"Overview of the basic settings",
Page51
3. Adjust the basic setting.
4. Press 3sec. to call up the main
menu.
Cleaning and servicing en
53
Cleaning and servicing
Cleaning and servicing
Cleaning and servicing
To keep your appliance working effi-
ciently for a long time, it is important
to clean and maintain it carefully.
Tips on appliance care
Follow the tips for appliance care to
ensure your appliance works cor-
rectly in the long term.
Wipe down the hous-
ing and the control
panel with nothing but
water and a damp
cloth.
The appliance parts
remain clean and hy-
gienic.
Remove all detergent
residue, spray residue
or other residues im-
mediately.
Fresh deposits are
easier to remove
without leaving any
residue.
Keep the appliance
door and detergent
drawer open after
use.
This allows the resid-
ual water to dry, redu-
cing odours in the ap-
pliance.
Cleaning the drum
If you often wash at a washing tem-
perature of 40°C and lower or the
appliance has not been used for a
long period, clean the drum.
▶
Run the Drum clean programme
without laundry.
Add washing powder.
Cleaning the detergent drawer
If you change detergent or the deter-
gent drawer is dirty, clean the deter-
gent drawer and the pump unit of the
intelligent dosing system.
Note:Please read the information in
the "Safety" →Page4 and "Prevent-
ing material damage" →Page11 sec-
tions to ensure that you use the appli-
ance safely.
1. Switch off the appliance.
2. Pull out the detergent drawer.
3. Press down on the insert and re-
move the detergent drawer.
4. Remove the pump unit.
5. Unclip the detergent drawer lid
and remove it.
6. Empty the detergent drawer.
en Cleaning and servicing
54
7. ATTENTION! The pump unit con-
tains electrical components.
▶
Do not clean the pump unit in the
dishwasher and do not immerse it
in water.
▶
Protect the electrical connection
on the rear against water, deter-
gent and fabric softener residue.
Clean the pump unit with a damp
cloth.
8. Clean the detergent drawer and
the lid with a soft, damp cloth or
hand shower.
9. Dry the detergent drawer, lid and
pump unit and reinsert them.
10. Clean the inside of the detergent
drawer housing.
11. Push in the detergent drawer.
Cleaning and servicing en
55
Descaling
If you add detergent correctly, you do
not need to descale your appliance.
If you still wish to use descaler, follow
the manufacturer's instructions for
use.
ATTENTION!
The use of unsuitable descaling
agents, e.g. for coffee machines, may
damage the appliance.
▶
For this appliance, only use de-
scaling agents that are available
from the manufacturer's website or
our after-sales service.
Cleaning the drain pump
Clean the drain pump in the event of
faults, e.g. blockages or rattling
noises.
Emptying the drain pump
Note:Please read the information in
the "Safety" →Page4 and "Prevent-
ing material damage" →Page11 sec-
tions to ensure that you use the appli-
ance safely.
1. Turn off the water tap.
2. Switch off the device.
3. Disconnect the appliance's mains
plug from the power supply.
4. Open the maintenance flap.
5. Remove the maintenance flap.
6. Slide a receptacle under the open-
ing.
7. Take the drain hose out of the
holder.
8.
CAUTION-Risk of scalding!
When you wash at high temperat-
ures, the detergent solution gets
hot.
▶
Do not touch the hot detergent
solution.
en Cleaning and servicing
56
To allow the detergent solution to
flow out into the container, remove
the sealing cap.
9. Firmly press on the sealing cap.
10. Insert the drain hose into the
holder.
Cleaning the drain pump
Note:Please read the information in
the "Safety" →Page4 and "Prevent-
ing material damage" →Page11 sec-
tions to ensure that you use the appli-
ance safely.
Requirement:"The drain pump is
empty." →Page55
1. Since water may remain in the
drain pump, remove the pump cap
carefully.
‒ The filter insert in the pump
housing may become stuck due
to coarse particles of dirt.
Loosen the dirt and remove the
filter insert.
2. Clean the interior, the thread on
the pump cap and the pump hous-
ing.
The pump cap is comprised of two
parts which can be taken apart for
cleaning.
Cleaning and servicing en
57
3. Make sure that the impeller in the
drain pump can be rotated.
4. Insert the pump cap.
‒ Ensure that the parts of the
pump cap are correctly as-
sembled.
5. Screw on the pump cap.
90°
The handle on the pump cap must
be in a vertical position.
6. Insert the maintenance flap and
lock it into place.
1
2
7. Close the maintenance flap.
Before the next wash
To prevent unused detergent from
flowing straight into the outlet in the
next wash, run the Drain programme
after you have emptied the drain
pump.
1. Turn on the tap.
2. Insert the mains plug.
3. Switch on the appliance.
4. Pour 1litre of water into the
manual dosing compartment.
5. Start the Drain programme.
Cleaning the water outlet
hose at the siphon
If the water outlet hose at the siphon
is dirty or the detergent solution is
not being pumped out, you must
clean these.
1. Switch off the appliance.
2. Disconnect the appliance's mains
plug from the power supply.
3. Loosen the hose clamp and care-
fully remove the water outlet hose.
Residual water may leak out.
4. Clean the water outlet hose and si-
phon connecting piece.
en Cleaning and servicing
58
5. Reattach the water outlet hose and
secure the connection point using
the hose clamp.
Clean the water inlet filters.
Clean the filter in the water inlet in
the event of blockages or if the water
pressure is too low.
Emptying the water inlet hose
1. Turn off the tap.
2. Set the Cottons programme.
3. Start the programme and leave it
to run for approx. 70seconds.
4. Switch off the appliance.
5. Disconnect the appliance's mains
plug from the power supply.
Cleaning the filter on the tap
Note:Please read the information in
the "Safety" →Page4 and "Prevent-
ing material damage" →Page11 sec-
tions to ensure that you use the appli-
ance safely.
Requirement:The water inlet hose is
empty.
1. Remove the water inlet hose from
the tap.
2. Clean the filter with a small brush.
3. Connect the water inlet hose and
check for leaks.
Cleaning and servicing en
59
Cleaning the filter on the appliance
Note:Please read the information in
the "Safety" →Page4 and "Prevent-
ing material damage" →Page11 sec-
tions to ensure that you use the appli-
ance safely.
Requirement:The water inlet hose is
empty.
→"Emptying the water inlet hose",
Page58
1. Disconnect the hose from the rear
of the appliance.
1
2
2. Use pliers to remove the filter.
3. Clean the filter with a small brush.
4. Reinsert the filter.
5. Connect the hose and check for
leaks.
2
1
en Troubleshooting
60
Troubleshooting
Troubleshooting
Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out by trained specialist
staff.
▶
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Error code / Fault display / Signal
Fault Cause troubleshooting
The display goes out and
Start/Reload flashes.
Energy-saving mode is act-
ive
▶
Press any button.
a The symbol lights up again.
"E:30 / -80" Drain pipe or water outlet
hose is blocked.
▶
Clean the drain pipe and the water
outlet hose.
Drain pipe or water drain
hose is caught or jammed.
▶
Ensure that the drain pipe and wa-
ter drain hose are not kinked or
trapped.
Drain pump is blocked.
▶
→"Cleaning the drain pump",
Page55
The water outlet hose is con-
nected too high.
▶
Install the water outlet hose at a
maximum height of 1 metre.
→"Technical specifications",
Page73
Pump cover is not correctly
assembled.
▶
Correctly assemble the pump
cover.
"E:36 / -25 / -26" Drain pump is blocked.
▶
→"Cleaning the drain pump",
Page55
Troubleshooting en
61
Fault Cause troubleshooting
i-DOS Fehler, i-DOS deakt-
ivieren
The pump for the intelligent
dosing system is blocked.
1. Switch off the appliance.
2. Clean the pump unit.
→"Cleaning the detergent drawer",
Page53
3. If this indicator appears again, call
our after-sales service.
→"Customer Service", Page71
Note:You can start the washing pro-
gramme if you deactivate the intelli-
gent dosing system and dose manu-
ally.
→"Buttons", Page26
"E:60 / -2B" The unbalanced load detec-
tion system has interrupted
the spin cycle because the
laundry is unevenly distrib-
uted.
▶
Redistribute the laundry in the
drum.
Note:Where possible, mix large and
small items in the drum. Different sized
items of laundry distribute themselves
better during the spin cycle.
"E:10 / -10" The filters in the water inflow
are blocked.
▶
"Clean the filters in the water in-
flow" →Page58.
The tap is turned off.
▶
Turn on the tap.
The water inlet hose is
kinked or jammed.
▶
Ensure that the water inlet hose is
not kinked or jammed.
All other error codes. Malfunction
▶
Call the after-sales service.
→"Customer Service", Page71
Water cooling To protect the wastewater
pipes, the hot detergent
solution is cooled before be-
ing drained.
▶
Wait until the detergent solution
has cooled down.
Malfunctions
Fault Cause troubleshooting
The appliance is not work-
ing.
The mains plug of the power
cord is not plugged in.
▶
Connect the appliance to the power
supply.
The circuit breaker is faulty.
▶
Check the circuit breaker in the
fuse box.
There has been a power cut.
▶
Check whether the lighting in your
kitchen or other appliances are
working.
en Troubleshooting
62
Fault Cause troubleshooting
The programme does not
start.
You have not pressedStart/
Reload .
▶
Press Start/Reload .
Door is not closed. 1. Close the door.
2. Press Start/Reload to start the
programme.
Childproof lock is activated.
▶
→"Deactivating the childproof
lock", Page45
Finish in is activated.
▶
Check whether Finish in is activ-
ated.
→"Buttons", Page26
Laundry is caught in the
door.
1. Open the door again.
2. Remove any trapped laundry.
3. Close the door.
4. Press Start/Reload to start the
programme.
The detergent drawer has
not been pushed in as far as
it can go.
▶
Push the detergent drawer in as far
as it will go.
The pump for the intelligent
dosing system is blocked.
1. Switch off the appliance.
2. Clean the pump unit.
→"Cleaning the detergent drawer",
Page53
3. If this indicator appears again, call
our after-sales service.
→"Customer Service", Page71
Note:You can start the washing pro-
gramme if you deactivate the intelli-
gent dosing system and dose manu-
ally.
→"Buttons", Page26
The door cannot beopened. Rinse Hold is activated.
▶
Continue the programme by select-
ing Spin or Drain and pressing
Start/Reload .
→"Resuming the programme when
the programme status is Rinse
Hold", Page44
The temperature is too high.
▶
Wait until the temperature has
dropped.
▶
→"Cancelling the programme",
Page44
Water level is too high.
▶
Start the Drain programme.
Troubleshooting en
63
Fault Cause troubleshooting
The door cannot beopened. Power failure.
▶
Open the door using the emergency
release.
→"Emergency release", Page69
The water is not draining. Drain pipe or water outlet
hose is blocked.
▶
Clean the drain pipe and the water
outlet hose.
Drain pipe or water drain
hose is caught or jammed.
▶
Ensure that the drain pipe and wa-
ter drain hose are not kinked or
trapped.
Drain pump is blocked.
▶
→"Cleaning the drain pump",
Page55
Rinse Hold is activated.
▶
Continue the programme by select-
ing Spin or Drain and pressing
Start/Reload .
→"Resuming the programme when
the programme status is Rinse
Hold", Page44
The water outlet hose is con-
nected too high.
▶
Install the water outlet hose at a
maximum height of 1 metre.
→"Technical specifications",
Page73
Pump cover is not correctly
assembled.
▶
Correctly assemble the pump
cover.
Pump cover is not correctly
assembled.
▶
Correctly assemble the pump
cover.
Water is not flowing in. De-
tergent is not being dis-
pensed.
You have not pressedStart/
Reload .
▶
Press Start/Reload .
The filters in the water inflow
are blocked.
▶
"Clean the filters in the water in-
flow" →Page58.
The tap is turned off.
▶
Turn on the tap.
The water inlet hose is
kinked or jammed.
▶
Ensure that the water inlet hose is
not kinked or jammed.
The spin cycle runs several
times.
The unbalanced load detec-
tion system eliminates an im-
balance by repeatedly redis-
tributing the laundry.
▶
Not a fault – no action required.
Note:When loading, where possible,
place large and small items of laundry
together in the drum. Different sized
items of laundry distribute themselves
better during the spin cycle.
en Troubleshooting
64
Fault Cause troubleshooting
The programme duration
changes during the wash
cycle.
The programme operation is
optimised electronically.
This may change the pro-
gramme duration.
▶
Not a fault – no action required.
The unbalanced load detec-
tion system eliminates an im-
balance by repeatedly redis-
tributing the laundry.
▶
Not a fault – no action required.
Note:When loading, where possible,
place large and small items of laundry
together in the drum. Different sized
items of laundry distribute themselves
better during the spin cycle.
Foam detection system
switches on a rinse cycle if
foam build-up is too high.
▶
Not a fault – no action required.
No water is visible in the
drum.
Water is below the visible
area.
▶
Not a fault – no action required.
Drum jerks after the pro-
gramme starts.
This is caused by an internal
motor test.
▶
Not a fault – no action required.
Vibrations and movement of
the appliance whilst spin-
ning.
Appliance is not correctly
aligned.
▶
Aligning the appliance
The appliance feet are not
fixed.
▶
Secure the appliance feet. Aligning
the appliance
Transit bolts have not been
removed.
▶
Removing the transit bolts
Drum does not turn, water
does not flow in.
Load detection is active.
▶
Not a fault – no action required.
Note:The load detection can take up
to two minutes.
Heavy foam build-up Detergent dosage is too
high.
▶
Immediate measure: Mix one table-
spoon of fabric softener with 0.5
litres of water and pour the mixture
into the compartment for manual
dosing (not for outdoor clothing,
sportswear or items stuffed with
down).
▶
If intelligent dosing is activated, re-
duce the "basic dosage"
→Page46.
▶
If you dose manually, reduce the
amount of detergent for the next
washing cycle with the same load.
i-DOS cannot be actu-
ated.
Intelligent dosing is not in-
tended for this programme.
▶
Not a fault – no action required.
Troubleshooting en
65
Fault Cause troubleshooting
i-DOS cannot be actu-
ated.
Programme progress does
not allow intelligent dosing.
No remedial action possible.
Noise
Fault Cause troubleshooting
Rushing, hissing noise. Water is flushed under pres-
sure into the detergent
drawer.
▶
Not a fault – normal operating
noise.
Longer, whirring noise be-
fore the start of the wash
cycle or fabric softening.
Intelligent dosing system dis-
penses detergent or care
products.
▶
Not a fault – normal operating
noise.
Brief whirring noise after
switching on the appliance.
Intelligent dosing system
carries out a function test.
▶
Not a fault – normal operating
noise.
Loud noises during the spin
cycle.
Appliance is not correctly
aligned.
▶
Aligning the appliance
The appliance feet are not
fixed.
▶
Secure the appliance feet. Aligning
the appliance
Transit bolts have not been
removed.
▶
Removing the transit bolts
Banging noises, rattling in
the drain pump.
Foreign bodies have got into
the drain pump.
▶
→"Cleaning the drain pump",
Page55
Slurping, rhythmical suction
noise.
The drain pump is active, the
detergent solution is
pumped out.
▶
Not a fault – normal operating
noise.
Problem with results
Fault Cause troubleshooting
Creasing. The spin speed is too high.
▶
The next time you run a wash cycle,
set a lower spin speed.
The load is too large.
▶
The next time you run a wash cycle,
reduce the amount of laundry being
loaded.
The wrong programme is se-
lected for the type of fabric.
▶
Select the programmes that are
suitable for the type of fabric.
→"Programmes", Page29
The spin result is not satis-
factory. The laundry is too
wet/too damp.
A low spin speed is selected.
▶
The next time you run a wash cycle,
set a higher spin speed.
▶
Start the Spin programme.
en Troubleshooting
66
Fault Cause troubleshooting
The spin result is not satis-
factory. The laundry is too
wet/too damp.
Less Ironing is activated.
▶
Select the programmes that are
suitable for the type of fabric.
→"Programmes", Page29
The unbalanced load detec-
tion system has interrupted
the spin cycle because the
laundry is unevenly distrib-
uted.
▶
Redistribute the laundry in the
drum.
Note:Where possible, mix large and
small items in the drum. Different sized
items of laundry distribute themselves
better during the spin cycle.
▶
Start the Spin programme.
Detergent residue on the
damp washing.
Detergents may contain wa-
ter-insoluble substances that
deposit on the laundry.
▶
Start the Rinse/Freshen Up pro-
gramme.
Unsuitable detergent added
to the dispenser of the intelli-
gent dosing system.
1. Check whether the detergent used
is suitable.
→"Detergents and care products",
Page40
2. Drain the dispenser.
→"Cleaning the detergent drawer",
Page53
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispenser", Page45
Basic dosage is not correctly
adjusted.
▶
If intelligent dosing is activated, re-
duce the "basic dosage"
→Page46.
Detergent residue on the dry
laundry.
Detergents may contain wa-
ter-insoluble substances that
deposit on the laundry.
▶
Brush out the laundry after washing
and drying.
Unsuitable detergent added
to the dispenser of the intelli-
gent dosing system.
1. Check whether the detergent used
is suitable.
→"Detergents and care products",
Page40
2. Drain the dispenser.
→"Cleaning the detergent drawer",
Page53
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispenser", Page45
Basic dosage is not correctly
adjusted.
▶
If intelligent dosing is activated, re-
duce the "basic dosage"
→Page46.
Troubleshooting en
67
Fault Cause troubleshooting
Insufficient cleaning. Basic dosage is not correctly
adjusted.
▶
If intelligent dosing is activated, ad-
just the "basic dosage" →Page46
correctly.
Detergent or care products
have congealed in dis-
pensers of the intelligent
dosing system.
1. Check whether the detergent used
is suitable.
→"Detergents and care products",
Page40
2. Drain the dispenser.
→"Cleaning the detergent drawer",
Page53
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispenser", Page45
Unsuitable detergent added
to the dispenser of the intelli-
gent dosing system.
1. Check whether the detergent used
is suitable.
→"Detergents and care products",
Page40
2. Drain the dispenser.
→"Cleaning the detergent drawer",
Page53
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispenser", Page45
Home Connect problem
Fault Cause troubleshooting
HomeConnect is not work-
ing correctly.
Different causes are pos-
sible.
▶
Go to www.home-connect.com.
No connection to the home
network.
Wi-Fi is switched off.
▶
→"Activating Wi-Fi on the appli-
ance", Page50
Wi-Fi is activated but a con-
nection to your home net-
work cannot be established.
1. Ensure that the home network is
available.
2. Reconnect the appliance to the
home network.
→"Connecting the appliance to a
WLAN home network (Wi-Fi) with
WPS function", Page47
→"Connecting the appliance to a
WLAN home network (Wi-Fi)
without WPS function", Page47
en Troubleshooting
68
Leakage
Fault Cause troubleshooting
Water is leaking out at the
water inlet hose.
Water inlet hose is not cor-
rectly/securely connected.
1. Connect the water supply hose cor-
rectly. Connecting the water inlet
hose
2. Tighten the screw connection.
Water is leaking out at the
water outlet hose.
The water outlet hose is
damaged.
▶
Replace the damaged water outlet
hose.
Water outlet hose is not con-
nected correctly.
▶
Connect the water outlet hose cor-
rectly. Water outlet connection
types
Odours
Fault Cause troubleshooting
Odours have formed in the
appliance.
Humidity and detergent
residue may promote the
formation of bacteria.
▶
→"Cleaning the drum", Page53
▶
If you are not using the appliance,
leave the door and detergent
drawer open so that residual water
can evaporate.
Transportation, storage and disposal en
69
Emergency release
To remove the laundry in the event of
a power failure, for example, you can
manually release the door.
Releasing the door
Requirement:"The drain pump is
empty." →Page55
1. ATTENTION! Escaping water may
cause material damage.
▶
Do not open the door if you can
see water through the glass.
Pull the emergency release down-
wards with a tool and release.
a The door lock is released.
2. Insert the maintenance flap and
lock it into place.
3. Close the maintenance flap.
Transportation, storage and disposal
Transportation, storage
and disposal
Transportation, storage and disposal
You can find out here how to prepare
your appliance for transportation and
storage. You will also find out how to
dispose of old appliances.
Removing the appliance
1. Turn off the tap.
2.
→"Emptying the water inlet hose",
Page58.
3. Switch off the appliance.
4. Unplug the appliance's mains plug.
5. Drain the remaining detergent
solution.
→"Cleaning the drain pump",
Page55
6. Detach the hoses.
7. Empty the dispensers.
Inserting the transit bolts
Secure the appliance for transporta-
tion using transit bolts in order to pre-
vent damage.
1. Remove the four cover caps.
‒ If necessary, use a screwdriver
to remove the cover caps.
Keep the cover caps.
2. Insert the four sleeves.
3. Insert all screws into the four
transit bolts and tighten slightly.
en Transportation, storage and disposal
70
4. Insert the power cord into the
holder and tighten all four
screws for the transit bolts with a
WAF 13 wrench .
5. Insert the hose into holder.
Using the appliance again
1. Remove the transit bolts.
2. Pour approx. 1 litre of water into
the manual dosing compartment in
the detergent drawer.
3. Start the Drain programme.
a The unused detergent cannot flow
straight into the outlet during the
next wash.
Disposing of old appliance
Valuable raw materials can be re-
used by recycling.
WARNING
Risk of harm to health!
Children can lock themselves in the
appliance, thereby putting their lives
at risk.
▶
Do not install the appliance behind
a door as this may obstruct the ap-
pliance door or prevent it from
opening.
▶
With redundant appliances, unplug
the power cord. Then cut through
the cord and damage the lock on
the appliance door beyond repair
so that the appliance door will no
longer close.
1. Unplug the appliance from the
mains.
2. Cut through the power cord.
3. Dispose of the appliance in an en-
vironmentally friendly manner.
This appliance is labelled in ac-
cordance with European Direct-
ive 2012/19/EU concerning
used electrical and electronic
appliances (waste electrical and
electronic equipment - WEEE).
The guideline determines the
framework for the return and re-
cycling of used appliances as
applicable throughout the EU.
Customer Service en
71
Customer Service
Customer Service
Customer Service
If you have any queries on use, are
unable to rectify faults on the appli-
ance yourself or if your appliance
needs to be repaired, contact Cus-
tomer Service.
You can solve many problems your-
self by consulting the information on
troubleshooting in these instructions
or on our website. If this is not the
case, contact our after-sales service.
We will always find an appropriate
solution and try to avoid unnecessary
visits being made by a Customer Ser-
vice technician.
With any warranty claims, we will
make sure that your appliance is re-
paired by trained after-sales techni-
cians using genuine spare parts, in-
cluding after the manufacturer's war-
ranty has expired.
For safety reasons repairs to the ap-
pliance should only be carried out by
trained specialist staff. The warranty
claim becomes void if repairs or in-
terventions have been carried out by
persons not authorised by us for that
purpose or if our appliances have
been fitted with spare, supplementary
or accessory parts that were not
genuine parts and then resulted in a
defect.
Function-relevant genuine spare parts
according to the corresponding Eco-
design Order can be obtained from
Customer Service for a period of at
least 10 years from the date on
which your appliance was placed on
the market within the European Eco-
nomic Area.
Note:Under the terms of the manu-
facturer's warranty the use of Cus-
tomer Service is free of charge.
Detailed information on the warranty
period and terms of warranty in your
country is available from our after-
sales service, your retailer or on our
website.
If you contact Customer Service, you
will require the product number (E-
Nr.) and the production number (FD)
of your appliance.
The contact details for Customer Ser-
vice can be found in the enclosed
Customer Service directory or on our
website.
Product number (E-Nr.) and
production number (FD)
You can find the product number (E-
Nr.) and the production number (FD)
on the appliance's rating plate.
Depending on the model, the rating
plate is located:
¡ On the inside of the door.
¡ On the inside of the maintenance
flap.
¡ On the rear of the appliance.
Make a note of your appliance's de-
tails and the Customer Service tele-
phone number to find them again
quickly.
en Consumption values
72
Consumption values
Consumption values
Consumption values
The following information is provided in accordance with the EU Ecodesign
Regulation. The values given for programs other than the Eco40-60 are indicat-
ive only and were determined in accordance with the applicable standard
EN60456. The automatic dosing function has been deactivated for this pur-
pose.
Note on the comparison test: Deactivate the automatic dosing function unless
this function is the object of the test.
Programme Load
(kg)
Pro-
gramme
duration
(hr:min)
1
Energy
con-
sump-
tion
(kWh/
cycle)
1
Water
con-
sump-
tion (l/
cycle)
1
Max-
imum
temper-
ature
(°C) 5
mins
1
Spin
speed
(rpm)
1
Resid-
ual
mois-
ture (%)
1
Eco40-60
2
10,0 3:55 1,200 70,0 40 1600 44
Eco40-60
2
5,0 2:55 0,650 48,0 33 1600 44
Eco40-60
2
2,5 2:45 0,330 36,0 25 1600 44
Cottons20°C 10,0 3:15 0,500 95,0 24 1600 46
Cottons40°C 10,0 3:36 1,400 95,0 42 1600 46
Cottons60°C 10,0 3:32 2,150 95,0 60 1600 46
Cottons40°C +
Pre-wash
10,0 4:14 1,450 105,0 42 1600 46
EasyCare40°C 4,0 2:29 0,780 58,0 43 1200 30
MixedLoad40°C 4,0 1:00 0,650 44,0 41 1600 52
Wool 30°C 2,0 0:41 0,200 40,0 25 800 25
1
Due to the influence of water pressure, hardness and inlet temperature, ambient temperature,
type, amount and soiling of laundry, detergent used, fluctuations in the power supply and the se-
lected additional functions, the actual values may deviate from the stated values.
2
Test programme in accordance with the EU Ecodesign Directive and the EU Energy Labelling Reg-
ulation with cold water (15°C).
Technical specifications
Technical specifications
Technical specifications
Facts and figures for your appliance
can be found here.
Appliance height 85,0cm
Appliance width 60,0cm
Appliance depth 64,0cm
1
Depending on the appliance specifications
Weight 73kg
1
Maximum load capa-
city
10kg
Mains voltage 220 - 240V, 50Hz
Minimum installa-
tion protection
10A
Rated power 2300W
1
Depending on the appliance specifications
Technical specifications en
73
Power consumption ¡ Off mode: 0,10 W
¡ Left-on mode:
0,50W
¡ Time in networked
standby mode (Wi-
Fi): 5 min(s)
¡ Networked
standby mode (Wi-
Fi): 1,50W
Water pressure ¡ Minimum: 100kPa
(1bar)
¡ Maximum:
1000kPa (10bar)
Length of the water in-
let hose
150cm
Length of the water
outlet hose
150cm
Length of the power
cord
160cm
Max. draining height 100cm
1
Depending on the appliance specifications
This product contains light sources
from energy efficiency class F. These
light sources are available as a spare
part and must only be replaced by
trained specialist staff.
More information about your model
can be found online at https://en-
ergylabel.bsh-group.com
1
. This web
address is linked to the official EU
EPREL product database. At the time
of printing its web address had not
yet been published. Please then fol-
low the instructions on searching for
models. The model identifier is made
up of the characters before the slash
in the product number (E-Nr.) on the
rating plate. Alternatively you can
also find the model identifier in the
first line of the EU energy label.
1
Only applies to countries in the European Economic Area
Thank you for buying a
Bosch Home Appliance!
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Looking for help?
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Expert advice for your Bosch home appliances, help with problems
or a repair from Bosch experts.
Find out everything about the many ways Bosch can support you:
www.bosch-home.com/service
Contact data of all countries are listed in the attached service direct-
ory.
*9001555282*
9001555282 (000504)
en
Robert Bosch Hausgeräte GmbH
Carl-Wery-Straße 34
81739 München
GERMANY
www.bosch-home.com
