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Diagnostics and Troubleshooting
50
NETGEAR ProSAFE Plus Configuration Utility
The switch tests the cable connection for the selected ports and displays the results. This
process might take up to a few minutes.
Resolve a Subnet Conflict to Access the Switch
If you power on the switch before you connect it to a network that includes a DHCP server,
the switch uses its own default IP address of 192.168.0.239. This subnet might be different
from the subnet used in your network. You might see the following message if you try to use
the ProSAFE Plus Utility to access the switch:
The switch and manager IP address are not in the same subnet.
To fix this subnet conflict:
1. Disconnect the Ethernet cable between the switch and your network.
2. Unplug the switch’s power cord.
3. Reconnect the Ethernet cable between the switch and your network.
4. Plug the switch’s power cord into an electrical outlet.
The switch powers on. The network DCHP server discovers the switch and assigns it an
IP address that is in the correct subnet for the network.
Uninstall the ProSAFE Plus Utility
You can uninstall the ProSAFE Plus Utility by using the Windows program uninstall feature.
To uninstall the utility from a computer that runs a Windows 7 OS:
1. On your computer, select Start > Control Panel > Programs and Features.
2. Select ProSafe Plus Utility.
3. Click Uninstall.
You are prompted to confirm the uninstall.
4. Click the Yes button.
The utility is removed.
To uninstall the utility from a computer that runs a Windows 8.0 OS:
1. On your computer, move over the lower left corner of your desktop and right-click Start.
2. Select Programs and Features.
3. Select ProSafe Plus Utility.
4. Click Uninstall.
You are prompted to confirm the uninstall.
5. Click the Yes button.
The utility is removed.
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