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Appendix
141
Sound echoes during a call
Adjust the volume or move to another area.
A cellular network or the Internet is often disconnected or audio
quality is poor
•
Ensure that you are not blocking the Galaxy Watch Active2’s internal antenna.
•
When you are in areas with weak signals or poor reception, you may lose reception. You
may have connectivity problems due to issues with the service provider’s base station.
Move to another area and try again.
•
When using the device while moving, wireless network services may be disabled due to
issues with the service provider’s network.
The battery does not charge properly (For Samsung-approved
chargers)
•
Ensure that you connect the Galaxy Watch Active2 to the wireless charger properly.
•
Visit a Samsung Service Centre and have the battery replaced.
The battery depletes faster than when first purchased
•
When you expose the Galaxy Watch Active2 or the battery to very cold or very hot
temperatures, the useful charge may be reduced.
•
Battery consumption increases when you use some apps.
•
The battery is consumable and the useful charge will get shorter over time.
Your Galaxy Watch Active2 is hot to the touch
When you use apps that require more power or use apps on your Galaxy Watch Active2 for an
extended period of time, your Galaxy Watch Active2 may feel hot to the touch. This is normal
and should not affect your Galaxy Watch Active2’s lifespan or performance.
If the Galaxy Watch Active2 overheats or feels hot for a prolonged period, do not use it for a
while. If the Galaxy Watch Active2 continues to overheat, contact a Samsung Service Centre.
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