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46 English
Troubleshooting
Troubleshooting
Information codes
If the oven fails to operate, you may see an information code on the display. Check
the table below and try the suggestions.
Code Description Action
C-20
The temperature sensor is open.
Unplug the power cord of
the oven, and contact a local
Samsung service centre.
The temperature sensor is short.
C-F0
If there is no communication
between the main and sub
MICOM.
C-F1
Only occurs during EEPROM
Read/Write
C-21
This code appears when the
oven temperature high.
In case the temperature rises
over the limit temperature
during operation of each mode.
(Fire sensed.)
Unplug the power cord for
cooling enough time, and restart
the microwave oven.
C-F2
The touch key is malfunction.
Stop the oven and then try
again.
C-d0
Unplug the power cord for
cooling enough time, and clean
the button. (Dust, Water)
When appear same problem,
contact a local Samsung service
centre.
Problem Cause Action
There is a burning or
plastic smell when using
the oven.
Plastic or non heat-
resistant cookware is
used.
Use glass cookware
suitable for high
temperatures.
There is a bad smell
coming from inside the
oven.
Food residue or plastic
has melted and stuck to
the interior.
Use the steam function
and then wipe with a
dry cloth.
You can put a lemon slice
inside and run the oven
to remove the odour
more quickly.
The oven does not cook
properly.
The oven door is
frequently opened
during cooking.
Do not frequently open
the door unless you
are cooking things that
need to be turned. If you
open the door often, the
interior temperature will
be lowered and this may
affect the results of your
cooking.
The oven controls are
not correctly set.
Correctly set the oven
controls and try again.
The grill or other
accessories are not
correctly inserted.
Correctly insert the
accessories.
The wrong type or size
of cookware is used.
Reset the oven controls
or use suitable cookware
with at bottoms.
NQ50N9530BM_EU_DE68-04354K-00_EN.indd 46 4/6/2018 4:40:25 PM
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