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42 English
Troubleshooting
Troubleshooting
Problem Cause Action
The power turns off
during operation.
The oven has been
cooking for an extended
period of time.
After cooking for an
extended period of time,
let the oven cool.
The cooling fan is not
working.
Listen for the sound of
the cooling fan.
Trying to operate the
oven without food
inside.
Put food in the oven.
There is not sufcient
ventilation space for the
oven.
There are intake/exhaust
outlets on the front and
rear of the oven for
ventilation.
Keep the gaps
specied in the product
installation guide.
Several power plugs are
being used in the same
socket.
Designate only one
socket to be used for the
oven.
There is no power to the
oven.
Power is not supplied. Make sure power is
supplied.
There is a popping sound
during operation, and the
oven doesn't work.
Cooking sealed food or
using a container with a
lid may causes popping
sounds.
Do not use sealed
containers as they may
burst during cooking
due to expansion of the
contents.
Troubleshooting
You may encounter a problem using the oven. In that case, rst check the table
below and try the suggestions. If a problem persists, or if any information code
keeps appearing on the display, contact a local Samsung service centre.
Checkpoints
If you encounter a problem with the oven, rst check the table below and try the
suggestions.
Problem Cause Action
General
The buttons cannot be
pressed properly.
Foreign matter may
be caught between the
buttons.
Remove the foreign
matter and try again.
For touch models:
Moisture is on the
exterior.
Wipe the moisture from
the exterior.
Child lock is activated. Deactivate Child lock.
The time is not displayed. Power is not supplied. Make sure power is
supplied.
The Eco (power-saving)
function is set.
Turn off the Eco function.
The oven does not work. Power is not supplied. Make sure power is
supplied.
The door is open. Close the door and try
again.
The door open safety
mechanisms are covered
in foreign matter.
Remove the foreign
matter and try again.
The oven stops while in
operation.
The user has opened the
door to turn food over.
After turning over the
food, press the Start
button again to start
operation.
NQ50N9530BM_EU_DE68-04354K-00_EN.indd 42 4/6/2018 4:40:25 PM
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