VERSION 2.1
AUGUST 2022
702P08893
Xerox
®
B310 Printer
User Guide
© 2022 Xerox Corporation. All rights reserved. Xerox
®
is trademark of Xerox Corporation in the United States and
other countries.
Adobe
®
, Adobe PDF logo, Adobe
®
Reader
®
, Adobe
®
Type Manager
®
, ATM
™
, Flash
®
, Macromedia
®
, Photoshop
®
, and
PostScript
®
are trademarks or registered trademarks of Adobe Systems, Inc.
Apple
®
, Bonjour
®
, EtherTalk
™
, TrueType
®
, iPad
®
, iPhone
®
, iPod
®
, iPod touch
®
, AirPrint
®
and the AirPrint Logo
®
, Mac
®
, Mac
OS
®
, and Macintosh
®
are trademarks or registered trademarks of Apple Inc. in the U.S. and other countries.
Gmail
™
webmail service, and Android
™
mobile technology platform are trademarks of Google, Inc.
HP-GL
®
, HP-UX
®
, and PCL
®
are registered trademarks of Hewlett-Packard Corporation in the United States and/or
other countries.
IBM
®
and AIX
®
are registered trademarks of International Business Machines Corporation in the United States and/
or other countries.
McAfee
®
, ePolicy Orchestrator
®
, and McAfee ePO
™
are trademarks or registered trademarks of McAfee, Inc. in the
United States and other countries.
Microsoft
®
, Windows Vista
®
, Windows
®
, Windows Server
®
, and OneDrive
®
are registered trademarks of Microsoft
Corporation in the United States and other countries.
Mopria is a trademark of the Mopria Alliance.
PANTONE
®
and other Pantone, Inc. trademarks are the property of Pantone, Inc.
UNIX
®
is a trademark in the United States and other countries, licensed exclusively through X/ Open Company
Limited.
Linux
®
is a registered trademark of Linus Torvalds.
Wi-Fi CERTIFIED Wi-Fi Direct
®
is a trademark of the Wi-Fi Alliance.
PCL
®
is a registered trademark of the Hewlett-Packard Company. PCL is a designation of a set of printer commands
(language) and functions included in its printer products. This printer is intended to be compatible with the PCL
language. This means the printer recognizes PCL commands used in various application programs, and that the
printer emulates the functions corresponding to the commands.
All other trademarks are the property of their respective owners.
Xerox
®
B310 Printer User Guide 3
Contents
1 Safety ......... . .... . . ..... . .... . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ...9
Conventions ...... . .... . .... . . ..... . .... . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . . .... . . .... . .... . . .... . .... . ...... . .... . ..... . .... 10
Product Statements ... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ..... . . ... . . ...11
Maintenance Safety ... . . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . 14
Consumable Information... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . 15
2 Learn About the Printer . . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ....17
Printer configuration . . . ... . . ..... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . ..... . .... . ....18
Using the control panel . .... . . .... . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . . 19
Understanding the status of the indicator light .... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . 20
Selecting paper.. . ..... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . .... 21
Paper guidelines . . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . ... 21
Paper characteristics.. . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . ... 21
Unacceptable paper.. . .... . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ... 22
Selecting preprinted forms and letterhead.. .... . . ..... . .... . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . . .... . .. 22
Storing paper... . . ... . . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... 23
Supported paper sizes . .... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .. 23
Supported paper types . . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ..... . . ... . . ..... . .... 25
Supported paper weights ... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . 26
3 Set up, Install, and Configure..... . .... . ..... . . .... . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . ..... . ....27
Selecting a location for the printer... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . .... . . 28
Attaching cables . ... . . .... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . 30
Finding the IP Address of the Printer .. . . ..... . .... . ..... . .... . ..... . .... . . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ....31
Loading paper and specialty media ... . . ... . . .... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... 32
Setting the Paper Size and Type . .... . ..... . .... . ...... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . ... . . ..... . .... . 32
Configuring Universal paper settings .. . . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . . .... . .. 32
Loading Trays . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . 32
Loading the Multipurpose Feeder... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . . 34
Linking trays ... . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . 35
Installing and Updating Software, Drivers, and Firmware. . ..... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . 36
Installing the Software . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . 36
Updating Software . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . .... . . 39
Exporting or importing a configuration file . . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . .. 40
Xerox
®
Easy Assist App ... . . ... . . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . ... . . ..... . .... . 41
Connecting to the Xerox
®
Easy Assist App for Installed Printers .. . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . . ... . . .. 43
Networking ... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .. 45
Connecting the Printer to a Wi-Fi Network. . .... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ... 45
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS) .. .... . ..... . .... . ..... . . .... . .. 45
Configuring Wi-Fi Direct. . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . .... 45
Connecting a mobile device to the printer ... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . . .... . ..... . .... . ..... . .... . ..... . . 46
Connecting a computer to the printer.. ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . ..... . .... . ....46
Deactivating the Wi-Fi network .... . . ... . . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . . . 47
4 Xerox
®
B310 Printer User Guide
Checking the printer connectivity.. . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . . .... . .. 47
Printing the Menu Settings Page . . .... . .... . ...... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . . ... . 48
4 Secure the Printer . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... . . 49
Locating the Security Slot .. .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ... 50
Erasing printer memory ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . . 51
Restoring factory default settings . . . ... . . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ...... . .... . ... 52
Statement of Volatility .... . . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . .... . ..... . .... . ... 53
5 Print.. .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . . . 55
Printing from a Computer . . .... . ...... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . . .... . .. 56
Printing from a Mobile Device.... . . .... . . ... . . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ..... . . ... . 57
Printing from a Mobile Device using Mopria
™
Print Service.. ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... 57
Printing from a Mobile Device Using AirPrint
®
.. . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . ... 57
Printing from a Mobile Device using Wi-Fi Direct
®
... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . ... 57
Printing a font sample list . . . ... . . ..... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . . ... . . .... . . .... . .. 59
Placing separator sheets between copies . .... . . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . 60
Canceling a print job. . ... . . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... 61
From the printer control panel.... . . ..... . .... . ..... . .... . ..... . .... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ....61
From the computer . . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ..... . . ... . . ..... . .... 61
Adjusting toner darkness . . ..... . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . .... . ...... . .... . ... 62
6 Use Printer Menus .. . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ....63
Menu map .. . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... 64
Device... . . ... . . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . . .... . ....65
Preferences.... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . .... . ..... . .... . ..... . .... . ..... . . 65
Eco-Mode...... . .... . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . . 66
Notifications. ..... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ... 66
Power Management... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . . 68
Restore Factory Defaults .. ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . .... . ...... . .... . ... 69
Maintenance . . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . .... . ..... . .... . ..... . .... . ..... . . 70
About this Printer. . . .... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . . 72
Print..... . . ... . . ..... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ...... . .... 73
Layout.. . .... . ..... . .... . ...... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ....73
Setup . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . 74
Quality ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . . ... . . ..... . .... . 75
PostScript ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ....76
PCL .. .... . .... . ..... . . ... . . ..... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . ..... . .... . ....76
Image .. . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . . .... . ....78
Paper ... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ..... . . ... . 79
Tray Configuration ... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ....79
Media Configuration .... . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . 80
Network/Ports.... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . .... . ....82
Network Overview..... . .... . ...... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . . .... . .. 82
Wireless .. .... . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . . ... . . ...83
Contents
Xerox
®
B310 Printer User Guide 5
Wi-Fi Direct . . ..... . .... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ... 85
AirPrint ... . ..... . .... . ..... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . . 86
Mobile Services Management .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ....87
Ethernet. . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . . ... . . .... . . .... . .. 87
TCP/IP.. . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ....89
SNMP... . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ....92
IPSec.. . ..... . . ... . . .... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . 94
802.1x... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . ..... . . 95
LPD Configuration .. .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . .... . . 96
HTTP/FTP Settings . . . ... . . .... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . ... . . ..... . .... . 96
USB . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ....97
Restrict external network access .. . ..... . .... . ..... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ... 98
Universal Print. . . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . . ... . 98
Security ..... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... 101
Login Methods . . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ...... . .. 101
Certificate Management . . ..... . .... . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ...... . .... . . 103
Login Restrictions. .... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . . ... . . ..... . .... . . 103
Confidential Print Setup .. . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . . 104
Erase Temporary Data Files .. . .... . . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . ..... . .... . .. 105
Solutions LDAP Settings .. . . ..... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . . ... . . .... . . .... . 105
Miscellaneous ... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . ..... . .. 105
Reports.... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . .... . . ..... 107
Menu Settings Page ..... . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . ... 107
Device ...... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . . ... . . ..... . ... 107
Print . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . .. 107
Network. .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . ..... . .. 107
Supplies Plan . . . .... . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . 108
Plan Activation. ..... . . ... . . .... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . . ... . . ..... . ... 108
Plan Conversion... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . .... . . ..... 108
Subscription Service ... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . 108
Troubleshooting . . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . .. 109
7 Maintain the Printer... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . .... . . ..... 111
Checking the Status of Parts and Supplies.... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . . .... . ..... . .... . ..... . .... . ..... 112
Configuring supply notifications. .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... 113
Setting up e-mail alerts .. .... . ..... . .... . ..... . .... . . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... 114
Viewing reports... . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ..... . . ... . . . 115
Ordering Parts and Supplies. . ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . . ... 116
Using Genuine Xerox Parts and Supplies ..... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... 116
Replacing parts and supplies ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... 117
Replacing the Toner Cartridge ..... . ..... . . .... . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . . 117
Replacing the imaging unit.. . ..... . .... . ..... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .. 119
Replacing the tray. ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . ..... 121
Cleaning printer parts .. . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... 122
Cleaning the printer ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... 122
Saving energy and paper . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ...... . .. 123
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B310 Printer User Guide
Configuring the power save mode settings ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ..... . . ... . . . 123
Conserving supplies.... . . .... . . ... . . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . .... . .... 123
Moving the printer to another location. .... . .... . . .... . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . .... . .. 124
8 Troubleshoot a Problem. .... . . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . . ... . . ..... . .. 125
Print quality problems . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . 126
Printing problems .. . . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . . ... 127
Print quality is poor .... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . . ... . . .... . . .... . .... 127
Print Jobs Do Not Print.... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . . .... . 155
Slow printing .. . .... . .... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... 156
Job prints from the wrong tray or on the wrong paper . . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ...... . .... . . 159
The Printer Is Not Responding ... . . .... . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . . .. 160
Network connection problems .. ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . 162
Cannot Open Embedded Web Server ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ...... . .. 162
Cannot Connect the Printer to the WiFi Network .... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . 163
Issues with supplies . . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . . .. 165
Replace cartridge, printer region mismatch.... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .. 165
Non-Xerox Parts and Supplies. .... . . .... . .... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . ..... . .... . .. 165
Clearing Jams.... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ..... . . ... . . ..... . .. 166
Avoiding Jams.. ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . . ... 166
Identifying Jam Locations ...... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . . ... . . .... . . .... . 167
Paper Jam in the Standard Output Tray . . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . .... . . ..... . ... 167
Paper Jam in the Multipurpose Feeder . .... . ..... . . ... . . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . .... . ...... . .... . . 168
Paper Jam in Trays.. . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .. 171
Paper Jam in the Duplex Unit.. . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... 175
Paper Jam in the Rear Door .. .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . . ... . . ..... . ... 178
Paper feed problems ..... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . ... 180
Envelope Seals When Printing .... . . .... . .... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . ..... . .... . .. 180
Collated printing does not work.. . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . ..... . .. 181
Tray linking does not work .... . . ... . . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ...... . .... . . 182
Paper frequently jams. .. . .... . . .... . . ... . . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ..... . . .. 183
Jammed pages are not reprinted. . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . .. 184
Contacting customer support . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .. 185
A Regulatory Information ..... . . ... . . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . ... . . ..... . ... 187
Basic Regulations ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . ..... . .. 188
Noise Emission Levels ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ...... . .... . . 188
Static Sensitivity Notice . . .... . ..... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . ..... . .. 188
ENERGY STAR .. ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... 188
Temperature Information. ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . . 188
Información de la energía de México . . .... . ..... . .... . ..... . .... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . .. 188
Laser Notice ... . ..... . .... . ..... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . . ... . . ..... . ... 189
Power ... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . . .... . ..... . .... . .. 189
Regulatory Notices for Wireless Products . . . ..... . .... . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . .. 190
Federal Communications Commission (FCC) Compliance Information Statement . ... . . ..... . .... . ..... . .... . . 191
Innovation, Science and Economic Development Canada Compliance Statement . .... . .... . . ..... . .... . ..... 192
Contents
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B310 Printer User Guide 7
Germany.. . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . .... . ..... . .... . ..... . . ... . . .... 192
Turkey RoHS Regulation .. . ..... . . ... . . .... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . . ... . . 193
Ukraine RoHS Compliance.. . . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ..... . . .... . ..... . .. 193
Material Safety Data Sheets.... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . 194
B Recycling and Disposal .. . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . .. 195
Product Disposal and Recycling .. . . .... . .... . ...... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . ... 196
North America . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . . ... . . ..... 197
Xerox Green World Alliance .... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . .. 198
Waste from Electrical and Electronic Equipment (WEEE) Directive. . ..... . .... . ..... . .... . . .... . ..... . .... . ..... . .... . ..... 199
India E-Waste notice ... . ..... . .... . ..... . .... . . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... 199
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B310 Printer User Guide
Contents
Xerox
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B310 Printer User Guide 9
1
Safety
This chapter contains:
Conventions.. . .... . ..... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . ..... . ....10
Product Statements.... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ... 11
Maintenance Safety ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... . . 14
Consumable Information ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . 15
Your printer and the recommended supplies have been designed and tested to meet strict safety requirements.
Attention to the following information ensures the continued safe operation of your Xerox printer.
Conventions
Note: A note identifies information that could help you.
WWaarrnniinngg:: A warning identifies something that could damage the product hardware or software.
CCaauuttiioonn:: A caution indicates a potentially hazardous situation that could injure you.
Different types of statements include:
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: Indicates a risk of injury.
CCAAUUTTIIOONN——SSHHOOCCKK HHAAZZAARRDD:: Indicates a risk of electrical shock.
CCAAUUTTIIOONN——HHOOTT SSUURRFFAACCEE:: Indicates a risk of burn if touched.
CCAAUUTTIIOONN——TTIIPPPPIINNGG HHAAZZAARRDD:: Indicates a crush hazard.
CCAAUUTTIIOONN——PPIINNCCHH HHAAZZAARRDD:: Indicates a risk of being caught between moving parts.
CCAAUUTTIIOONN——MMOOVVIINNGG PPAARRTTSS:: Indicates a risk of laceration or abrasion injuries from rotating parts.
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B310 Printer User Guide
Safety
Product Statements
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer authorized replacement.
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: Do not use this product with extension cords, multi-outlet power
strips, multi-outlet extenders, or UPS devices. The power capacity of these types of accessories can be
easily overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: Do not use this product with an inline surge protector. The use of a
surge protection device may result in a risk of fire, property damage, or poor printer performance.
CCAAUUTTIIOONN——SSHHOOCCKK HHAAZZAARRDD:: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
CCAAUUTTIIOONN——SSHHOOCCKK HHAAZZAARRDD:: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning
storm.
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
CCAAUUTTIIOONN——SSHHOOCCKK HHAAZZAARRDD:: To avoid the risk of electrical shock, make sure that all external
connections, such as Ethernet and telephone system connections, are properly installed in their marked
plug-in ports.
CCAAUUTTIIOONN——SSHHOOCCKK HHAAZZAARRDD:: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them off as well, and unplug any cables going into the
printer.
CCAAUUTTIIOONN——SSHHOOCCKK HHAAZZAARRDD:: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
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B310 Printer User Guide 11
Safety
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: If the printer weight is greater than 20kg (44lb), then it may
require two or more people to lift it safely.
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn off the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standing optional trays or output options attached to it, then
disconnect them before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing
over thresholds and breaks in flooring.
• If the printer does not have a caster base but is configured with optional trays or output options, then
remove the output options and lift the printer off the trays. Do not try to lift the printer and any
options at the same time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of
the options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
CCAAUUTTIIOONN——TTIIPPPPIINNGG HHAAZZAARRDD:: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, contact the place where you purchased the printer.
CCAAUUTTIIOONN——TTIIPPPPIINNGG HHAAZZAARRDD:: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CCAAUUTTIIOONN——HHOOTT SSUURRFFAACCEE:: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
CCAAUUTTIIOONN——PPIINNCCHH HHAAZZAARRDD:: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User Guide may result in hazardous radiation
exposure.
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B310 Printer User Guide
Safety
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or
incinerate a lithium battery. Discard used lithium batteries according to the manufacturer instructions and
local regulations.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting
print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high ozone
concentration levels during extensive usage, install this product in a well-ventilated area and replace the ozone and
exhaust filters if instructed to do so in the product maintenance instructions. If there are no references to filters in
the product maintenance instructions, then there are no filters requiring replacement for this product.
SSAAVVEE TTHHEESSEE IINNSSTTRRUUCCTTIIOONNSS..
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B310 Printer User Guide 13
Safety
Maintenance Safety
Do not carry out any maintenance on this product that is not described in the customer documentation.
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: Do not use aerosol cleaners. Aerosol cleaners can be explosive or
flammable when used on electromechanical equipment.
Use supplies and cleaning materials only as directed.
Do not remove the covers or guards that are fastened with screws. Customer service items are not located behind
these covers.
In case of a Dry Ink or Toner Spill, use a broom or a wet cloth to wipe off spilled dry ink or toner. Sweep slowly to
minimize generation of dust during clean up. Avoid using a vacuum. If a vacuum must be used, the unit should be
designed for combustible dusts, having an explosion rated motor and non-conductive hose.
CCAAUUTTIIOONN——HHOOTT SSUURRFFAACCEE:: The metallic surfaces in the fuser area are hot. Use caution when you
remove paper jams from this area and avoid touching any metallic surfaces.
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B310 Printer User Guide
Safety
Consumable Information
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: When handling cartridges such as ink or fuser, avoid skin or eye
contact. Eye contact can cause irritation and inflammation. Do not attempt to disassemble the cartridge.
This can increase the risk of skin or eye contact.
Store all consumables in accordance with the instructions given on the package or container.
Keep all consumables away from the reach of children.
Never throw dry ink/toner, print cartridges, or dry ink/toner containers into an open flame.
For information on Xerox
®
supplies recycling programs, go to: https://www.xerox.com/recycling.
Xerox
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B310 Printer User Guide 15
Safety
Xerox
®
B310 Printer User Guide 17
2
Learn About the Printer
This chapter contains:
Printer configuration... . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ..... . . ... . . ...18
Using the control panel. . . .... . . .... . ..... . .... . ..... . .... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . 19
Understanding the status of the indicator light...... . .... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . 20
Selecting paper... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . .... 21
Using the control panel
CCOONNTTRROOLL PPAANNEELL PPAARRTT FFUUNNCCTTIIOONN
11 Display
• View printer messages and supply status.
• Set up and operate the printer.
22 Right arrow button
• Scroll through menus or move between
screens and menu options.
• Increase the numeric value of a setting.
33 Stop or Cancel button Stop the current job.
44 Indicator light Check the status of the printer.
55 Select button
• Select a menu option.
• Save the changes in a setting.
66 Back button Return to the previous screen.
77 Left arrow button
• Scroll through menus or move between
screens and menu options.
• Decrease the numeric value of a setting.
88 Power button Turn on or turn off the printer.
To turn off the printer, press and hold the
power button for five seconds.
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B310 Printer User Guide 19
Learn About the Printer
Understanding the status of the indicator light
IINNDDIICCAATTOORR LLIIGGHHTT PPRRIINNTTEERR SSTTAATTUUSS
Off The printer is off or in Hibernate mode.
Blue The printer is ready or processing data.
Blinking red The printer requires user intervention.
Solid amber The printer is in Sleep mode.
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B310 Printer User Guide
Learn About the Printer
Selecting paper
PAPER GUIDELINES
Use the appropriate paper to prevent jams and help ensure trouble-free printing.
• Always use new, undamaged paper.
• Before loading paper, know the recommended printable side of the paper. This information is usually indicated
on the paper package.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
• Do not use coated papers unless they are specifically designed for electrophotographic printing.
PAPER CHARACTERISTICS
The following paper characteristics affect print quality and reliability. Consider these factors before printing on
them.
Weight
The standard tray can feed paper weights from 60 to 120g/m
2
(16 to 32 lb) grain long paper. Paper lighter than
60g/m
2
(16lb) may not be stiff enough to feed properly, and may cause jams.
Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur
after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in
hot, humid, cold, or dry conditions can contribute to paper curling before printing and can cause feeding problems.
Smoothness
Paper smoothness directly affects print quality. If paper is too rough, toner cannot fuse to it properly. If paper is too
smooth, it can cause paper feeding or print quality issues. We recommend the use of paper with 50 Sheffield
points.
Moisture content
The amount of moisture in paper affects both print quality and the printer ability to feed the paper correctly. Leave
paper in its original wrapper until you use it. Exposure of paper to moisture changes can degrade its performance.
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing. Extend
the time several days if the storage or transportation environment is very different from the printer environment.
Thick paper may also require a longer conditioning period.
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B310 Printer User Guide 21
Learn About the Printer
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of
the paper, or grain short, running the width of the paper.
For 60–120g/m
2
(16–32-lb) paper, grain long paper is recommended.
Fiber content
Most high-quality xerographic paper is made from 100 percent chemically treated pulped wood. This content
provides the paper with a high degree of stability, resulting in fewer paper feeding problems and better print
quality. Paper containing fibers such as cotton can negatively affect paper handling.
UNACCEPTABLE PAPER
The following paper types are not recommended for use with the printer:
• Chemically treated papers used to make copies without carbon paper, also known as carbonless papers,
carbonless copy paper (CCP), or no carbon required (NCR) paper
• Preprinted papers with chemicals that may contaminate the printer
• Preprinted papers that can be affected by the temperature in the printer fuser
• Preprinted papers that require a registration (the precise print location on the page) greater than ±2.3mm
(±0.9in.), such as optical character recognition (OCR) forms
In some cases, registration can be adjusted with a software application to successfully print on these forms.
• Coated papers (erasable bond), synthetic papers, thermal papers
• Rough-edged, rough or heavily textured surface papers, or curled papers
• Recycled papers that fail EN12281:2002 (European)
• Paper weighing less than 60g/m
2
(16lb)
• Multiple-part forms or documents
SELECTING PREPRINTED FORMS AND LETTERHEAD
• Use grain long paper.
• Use only forms and letterhead printed using an offset lithographic or engraved printing process.
• Avoid paper with rough or heavily textured surfaces.
• Use inks that are not affected by the resin in toner. Inks that are oxidation-set or oil-based generally meet these
requirements; latex inks might not.
• Print samples on preprinted forms and letterheads considered for use before buying large quantities. This action
determines whether the ink in the preprinted form or letterhead affects print quality.
• When in doubt, contact your paper supplier.
• When printing on letterhead, load the paper in the proper orientation for your printer. For more information, see
the Paper and Specialty Media Guide.
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STORING PAPER
Use these paper storage guidelines to help avoid jams and uneven print quality:
• Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
• Extend the time several days if the storage or transportation environment is very different from the printer
environment. Thick paper may also require a longer conditioning period.
• For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
• Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative
humidity between 40 and 60 percent.
• Store paper in cartons, on a pallet or shelf, rather than on the floor.
• Store individual packages on a flat surface.
• Do not store anything on top of individual paper packages.
• Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and
wrapper help keep the paper clean, dry, and flat.
SUPPORTED PAPER SIZES
PPAAPPEERR SSIIZZEE
SSTTAANNDDAARRDD 225500--
SSHHEEEETT TTRRAAYY
OOPPTTIIOONNAALL 555500--
SSHHEEEETT TTRRAAYY
MMUULLTTIIPPUURRPPOOSSEE
FFEEEEDDEERR
TTWWOO--SSIIDDEEDD
PPRRIINNTTIINNGG
AA44
210 x 297 mm
(8.27 x 11.7 in.)
AA55 PPoorrttrraaiitt ((SSEEFF))
148 x 210 mm
(5.83 x 8.27 in.)
XX
AA55 LLaannddssccaappee
((LLEEFF))
1
210 x 148 mm
(8.27 x 5.83 in.)
XX
AA66
105 x 148 mm
(4.13 x 5.83 in.)
XX
JJIISS BB55
182 x 257 mm
(7.17 x 10.1 in.)
XX
OOffiicciioo ((MMeexxiiccoo))
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B310 Printer User Guide 23
Learn About the Printer
PPAAPPEERR SSIIZZEE
SSTTAANNDDAARRDD 225500--
SSHHEEEETT TTRRAAYY
OOPPTTIIOONNAALL 555500--
SSHHEEEETT TTRRAAYY
MMUULLTTIIPPUURRPPOOSSEE
FFEEEEDDEERR
TTWWOO--SSIIDDEEDD
PPRRIINNTTIINNGG
215.9 x 340.4 mm
(8.5 x 13.4 in.)
HHaaggaakkii
100 x 148 mm
(3.94 x 5.83 in.)
XX XX
SSttaatteemmeenntt
139.7 x 215.9 mm
(5.5 x 8.5 in.)
XX
EExxeeccuuttiivvee
184.2 x 266.7 mm
(7.25 x 10.5 in.)
XX
LLeetttteerr
215.9 x 279.4 mm
(8.5 x 11 in.)
LLeeggaall
215.9 x 355.6 mm
(8.5 x 14 in.)
FFoolliioo
215.9 x 330.2 mm
(8.5 x 13 in.)
UUnniivveerrssaall
3
99 x 148 mm to
215.9 x 359.92 mm
(3.9 x 5.83 in. to 8.5
x 14.17 in.)
2
7733//44 EEnnvveellooppee
98.4 x 190.5 mm
(3.875 x 7.5 in.)
XX XX XX
99 EEnnvveellooppee
98.4 x 225.4 mm
XX XX
XX
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B310 Printer User Guide
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PPAAPPEERR SSIIZZEE
SSTTAANNDDAARRDD 225500--
SSHHEEEETT TTRRAAYY
OOPPTTIIOONNAALL 555500--
SSHHEEEETT TTRRAAYY
MMUULLTTIIPPUURRPPOOSSEE
FFEEEEDDEERR
TTWWOO--SSIIDDEEDD
PPRRIINNTTIINNGG
(3.875 x 8.9 in.)
1100 EEnnvveellooppee
104.8 x 241.3 mm
(4.12 x 9.5 in.)
XX XX
XX
DDLL EEnnvveellooppee
110 x 220 mm
(4.33 x 8.66 in.)
XX XX
XX
CC55 EEnnvveellooppee
162 x 229 mm
(6.38 x 9.01 in.)
XX XX
XX
BB55 EEnnvveellooppee
176 x 250 mm
(6.93 x 9.84 in.)
XX XX
XX
OOtthheerr EEnnvveellooppee
98.4 x 162mm to
176 x 250mm
(3.87 x 6.38in. to
6.93 x 9.84in.)
XX XX
XX
1
The default support is long-edge feed.
2
Paper must be at least 210 mm (8.27 in.) wide and 279.4 mm (11 in.) long for two-sided printing.
3
When Universal is selected, the paper is formatted for 215.90 x 355.60 mm (8.5 x 14 in.) unless specified by the
application.
SUPPORTED PAPER TYPES
PPAAPPEERR TTYYPPEE
SSTTAANNDDAARRDD 225500--
SSHHEEEETT TTRRAAYY
OOPPTTIIOONNAALL 555500--
SSHHEEEETT TTRRAAYY
MMUULLTTIIPPUURRPPOOSSEE
FFEEEEDDEERR
TTWWOO--SSIIDDEEDD
PPRRIINNTTIINNGG
PPllaaiinn ppaappeerr
CCaarrdd ssttoocckk XX XX XX
RReeccyycclleedd
PPaappeerr llaabbeellss* XX
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B310 Printer User Guide 25
Learn About the Printer
PPAAPPEERR TTYYPPEE
SSTTAANNDDAARRDD 225500--
SSHHEEEETT TTRRAAYY
OOPPTTIIOONNAALL 555500--
SSHHEEEETT TTRRAAYY
MMUULLTTIIPPUURRPPOOSSEE
FFEEEEDDEERR
TTWWOO--SSIIDDEEDD
PPRRIINNTTIINNGG
BBoonndd
LLeetttteerrhheeaadd
PPrreepprriinntteedd
CCoolloorreedd PPaappeerr
LLiigghhtt PPaappeerr
HHeeaavvyy PPaappeerr
RRoouugghh//CCoottttoonn
EEnnvveellooppee XX XX XX
RRoouugghh eennvveellooppee XX XX
XX
* One-sided paper labels are supported for occasional use of less than 20 pages per month. Vinyl, pharmacy, or
two-sided labels are not supported.
SUPPORTED PAPER WEIGHTS
SSTTAANNDDAARRDD 225500--
SSHHEEEETT TTRRAAYY
OOPPTTIIOONNAALL 555500--
SSHHEEEETT TTRRAAYY
MMUULLTTIIPPUURRPPOOSSEE
FFEEEEDDEERR
TTWWOO--SSIIDDEEDD
PPRRIINNTTIINNGG
Paper weight 60–120g/m
2
(16–32 lb)
60–120g/m
2
(16–32 lb)
60–217g/m
2
(16–58 lb)
60–90g/m
2
(16–24 lb)
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B310 Printer User Guide
Learn About the Printer
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B310 Printer User Guide 27
3
Set up, Install, and Configure
This chapter contains:
Selecting a location for the printer .... . .... . ..... . .... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . 28
Attaching cables . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . ... . . ..... . .... . 30
Finding the IP Address of the Printer. . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . . ... . . ..... . . 31
Loading paper and specialty media .... . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ...... . .... . ..... . .... 32
Installing and Updating Software, Drivers, and Firmware ... . ..... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ...... . .... 36
Xerox
®
Easy Assist App.. . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . .. 41
Networking . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . . . 45
Printing the Menu Settings Page .. . .... . . ..... . .... . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ...... . .... 48
Selecting a location for the printer
• Leave enough room to open trays, covers, and doors and to install hardware options.
• Set up the printer near an electrical outlet.
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: To avoid the risk of fire or electrical shock, connect the power
cord to an appropriately rated and properly grounded electrical outlet that is near the product and
easily accessible.
CCAAUUTTIIOONN——SSHHOOCCKK HHAAZZAARRDD:: To avoid the risk of electrical shock, do not place or use this
product near water or wet locations.
• Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
• Provide a flat, sturdy, and stable surface.
• Keep the printer:
– Clean, dry, and free of dust
– Away from stray staples and paper clips
– Away from the direct airflow of air conditioners, heaters, or ventilators
– Free from direct sunlight and humidity extremes
• Observe the recommended temperatures and avoid fluctuations.
– Ambient temperature: 10 to 32.2°C (50 to 90°F)
– Storage temperature: -40 to 40°C (-40 to 104°F)
• Allow the following recommended amount of space around the printer for proper ventilation:
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B310 Printer User Guide
Set up, Install, and Configure
Attaching cables
CCAAUUTTIIOONN——SSHHOOCCKK HHAAZZAARRDD:: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning
storm.
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
WWaarrnniinngg:: To avoid loss of data or printer malfunction, do not touch the USB cable, any wireless network
adapter, or the printer in the areas shown while actively printing.
PPRRIINNTTEERR PPOORRTT FFUUNNCCTTIIOONN
1 USB printer port Connect the printer to a computer.
2 Ethernet port Connect the printer to a network.
3 Power cord socket Connect the printer to an electrical outlet.
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Finding the IP Address of the Printer
To view the IP address of the printer, open the Home Screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
If you are using a proxy server, temporarily disable it to load the Web page correctly.
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B310 Printer User Guide 31
Set up, Install, and Configure
Loading paper and specialty media
SETTING THE PAPER SIZE AND TYPE
1. From the control panel, navigate to:
SSeettttiinnggss >> OOKK >> PPaappeerr >> OOKK >> TTrraayy CCoonnffiigguurraattiioonn >> OOKK >> PPaappeerr SSiizzee//TTyyppee >> OOKK, then select a paper source
2. Set the paper size and type.
CONFIGURING UNIVERSAL PAPER SETTINGS
1. From the control panel, navigate to:
SSeettttiinnggss >
> PPaappeerr > > MMeeddiiaa CCoonnffiigguurraattiioonn > > UUnniivveerrssaall SSeettuupp >
2. Configure the settings.
LOADING TRAYS
1. Remove the tray.
Note: To avoid paper jams, do not remove the tray while the printer is busy.
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Set up, Install, and Configure
2. Adjust the guides to match the size of the paper that you are loading.
3. Flex, fan, and align the paper edges before loading.
4. Load the paper stack with the printable side facedown, and then make sure that the guides fit snugly against
the paper.
• Load letterhead facedown with the header toward the front of the tray for one-sided printing.
• Load letterhead faceup with the header toward the back of the tray for two-sided printing.
• Do not slide paper into the tray.
• To avoid paper jams, make sure that the stack height is below the maximum paper fill indicator.
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Set up, Install, and Configure
5. Insert the tray.
If necessary, set the paper size and paper type from the control panel to match the paper loaded.
LOADING THE MULTIPURPOSE FEEDER
1. Open the multipurpose feeder.
2. Flex, fan, and align the paper edges before loading.
3. Load paper with the printable side faceup.
• Load letterhead faceup with the header toward the rear of the printer for one-sided printing.
• Load letterhead facedown with the header toward the front of the printer for two-sided printing.
• Load envelopes with the flap facedown on the left side.
WWaarrnniinngg——PPootteennttiiaall DDaammaaggee:: Do not use envelopes with stamps, clasps, snaps, windows, coated
linings, or self-stick adhesives.
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B310 Printer User Guide
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4. Adjust the guide to match the size of the paper that you are loading.
5. From the control panel, set the paper size and paper type to match the paper loaded.
LINKING TRAYS
1. From the control panel, navigate to:
SSeettttiinnggss >
> PPaappeerr > > TTrraayy CCoonnffiigguurraattiioonn > > PPaappeerr SSiizzee//TTyyppee >
2. Set the same paper size and paper type for the trays that you are linking.
3. From the control panel, navigate to:
SSeettttiinnggss >
> DDeevviiccee > > MMaaiinntteennaannccee > > CCoonnffiigg MMeennuu > > TTrraayy CCoonnffiigguurraattiioonn >
4. Set Tray Linking to AAuuttoommaattiicc.
To unlink trays, make sure that no trays have the same paper size and paper type settings.
WWaarrnniinngg:: The temperature of the fuser varies according to the specified paper type. To avoid printing
issues, match the paper type setting in the printer with the paper loaded in the tray.
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B310 Printer User Guide 35
Set up, Install, and Configure
Installing and Updating Software, Drivers, and Firmware
INSTALLING THE SOFTWARE
Before you install the print driver software, verify that the printer is plugged in, powered on, connected correctly,
and has a valid IP address. The IP address usually appears in the upper right corner of the control panel.
To view the IP address of the printer, refer to Finding the IP Address of the Printer.
Note: If the Software and Documentation disc is not available, download the latest drivers from www.xerox.
com/drivers
Operating System Requirements
• Windows 7 SP1, Windows 8, Windows 8.1, Windows 10, Windows 11, Windows Server 2008 R2, Windows Server
2012, Windows Server 2016, Windows Server 2019, and Windows Server 2022.
• MacOS version 10.14 and later.
• UNIX and Linux: Your printer supports connection to various UNIX platforms through the network interface.
Installing the Print Drivers for a Windows Network Printer
1. Insert the Software and Documentation disc into the appropriate drive on your computer. If the installer does
not start automatically, navigate to the drive, then double-click the SSeettuupp..eexxee installer file.
2. Click XXeerrooxx SSmmaarrtt SSttaarrtt —— DDrriivveerr IInnssttaalllleerr ((RReeccoommmmeennddeedd)).
3. At the License Agreement, click AAggrreeee.
4. From the list of discovered printers, select your printer.
When you install print drivers for a network printer, if your printer does not appear in the list, click DDoonn’’tt SSeeee
YYoouurr PPrriinntteerr??, then enter the IP address for your printer.
To view the IP address of your printer, refer to Finding the IP Address of the Printer.
5. Click QQuuiicckk IInnssttaallll.
A message appears that confirms that the installation is successful.
6. To complete the installation and close the Installer window, click DDoonnee.
Installing the Windows Print Driver .zip File
You can download print drivers from Xerox.com in a .zip file, then use the Windows Add Printer Wizard to install the
print drivers on your computer.
To install the print driver from the .zip file:
1. Download, then extract the required .zip file to a local directory on your computer.
2. At your computer, open the CCoonnttrrooll PPaanneell, then select DDeevviicceess aanndd PPrriinntteerrss >> AAdddd aa PPrriinntteerr.
3. Click TThhee pprriinntteerr tthhaatt II wwaanntt iissnn''tt lliisstteedd, then click AAdddd aa llooccaall pprriinntteerr oorr nneettwwoorrkk pprriinntteerr wwiitthh mmaannuuaall
sseettttiinnggss.
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4. To use a previously established port, select UUssee aann eexxiissttiinngg ppoorrtt, then from the list, select a Standard TCP/IP
Port.
5. To create a Standard TCP/IP port:
a. Select CCrreeaattee aa NNeeww PPoorrtt.
b. For Type of port, select SSttaannddaarrdd TTCCPP//IIPP PPoorrtt, then click NNeexxtt.
c. In the Hostname or IP address field, type the printer IP address or host name.
d. To disable the feature, clear the check box for QQuueerryy tthhee pprriinntteerr aanndd aauuttoommaattiiccaallllyy sseelleecctt tthhee ddrriivveerr ttoo
uussee, then click NNeexxtt.
6. Click HHaavvee DDiisskk.
7. Click BBrroowwssee. Browse to, then select the driver.inf file for your printer. Click OOppeenn.
8. Select your printer model, then click NNeexxtt.
9. If a prompt appears because the print driver was installed previously, click UUssee tthhee ddrriivveerr tthhaatt iiss ccuurrrreennttllyy
iinnssttaalllleedd ((rreeccoommmmeennddeedd)).
10. In the Printer name field, type a name for your printer.
11. To install the print driver, click NNeexxtt.
12. If needed, set the printer as the default printer.
Note: Before you select SShhaarree PPrriinntteerr, contact your system administrator.
13. To send a test page to the printer, click PPrriinntt aa tteesstt ppaaggee.
14. Click FFiinniisshh.
Installing the Print Drivers for a Windows USB Printer
1. Connect the B end of a standard A/B USB 2.0 or USB 3.0 cable to the USB Port on the back of the printer.
2. Connect the A end of the USB cable to the USB port on the computer.
3. If the Windows Found New Hardware Wizard appears, click ccaanncceell.
4. Insert the Software and Documentation disc into the appropriate drive on your computer. If the installer does
not start automatically, navigate to the drive, then double-click the SSeettuupp..eexxee installer file.
5. Click XXeerrooxx SSmmaarrtt SSttaarrtt —— DDrriivveerr IInnssttaalllleerr ((RReeccoommmmeennddeedd)).
6. At the License Agreement, click AAggrreeee.
7. From the list of discovered printers, select your printer, then click QQuuiicckk IInnssttaallll.
A message appears that confirms that the installation is successful.
8. To complete the installation and close the Installer window, click DDoonnee.
Installing the Printer as a Web Service on Devices
Web Services on Devices (WSD) allows a client to discover and access a remote device and its associated services
across a network. WSD supports device discovery, control, and use.
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Set up, Install, and Configure
Installing a WSD Printer Using the Add Device Wizard
1. At your computer, click SSttaarrtt, then select PPrriinntteerrss aanndd SSccaannnneerrss.
2. To add the required printer, click AAdddd aa PPrriinntteerr oorr SSccaannnneerr.
3. In the list of available devices, select the device that you want to use, then click NNeexxtt.
Note: If the printer that you want to use does not appear in the list, click CCaanncceell. To add the printer
manually, use the IP address of the printer. For details, refer to Installing the Windows Print Driver .zip File.
4. Click CClloossee.
Installing the Drivers and Utilities for MacOS
1. Download the latest print driver from https://www.xerox.com/office/drivers.
2. Open the Xerox
®
Print Drivers 5.xx.x.dmg or .pkg as needed for your printer.
3. To run Xerox
®
Print Drivers 5.xx.x.dmg or .pkg, double-click the appropriate file name.
4. When prompted, click CCoonnttiinnuuee.
5. To accept the license agreement, click II AAggrreeee.
6. To accept the current installation location, click IInnssttaallll, or select another location for the installation files, then
click IInnssttaallll.
7. If prompted, enter your password, then click OOKK.
8. From the list of discovered printers, select your printer, then click NNeexxtt.
9. If your printer does not appear in the list of discovered printers:
a. Click the NNeettwwoorrkk PPrriinntteerr IIccoonn.
b. Type the IP address of your printer, then click CCoonnttiinnuuee.
c. Select your printer in the list of discovered printers, then click CCoonnttiinnuuee.
10. If your printer was not detected, verify that the printer is powered on and that the Ethernet or USB cable is
connected properly.
11. To accept the print queue message, click OOKK.
12. Select or clear the SSeett PPrriinntteerr aass DDeeffaauulltt and PPrriinntt aa TTeesstt PPaaggee check boxes.
13. Click CCoonnttiinnuuee, then click CClloossee.
Adding the Printer for MacOS
For networking, set up your printer using Bonjour
®
(mDNS), or for an LPD, LPR connection, connect using the IP
address of your printer. For a non-network printer, create a desktop USB connection.
For more information, go to the Online Support Assistant at: https://www.xerox.com/support.
AAddddiinngg tthhee PPrriinntteerr UUssiinngg BBoonnjjoouurr
To add the printer using Bonjour
®
:
1. From the computer Applications folder or from the dock, open SSyysstteemm PPrreeffeerreenncceess.
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2. Click PPrriinntteerrss && SSccaannnneerrss.
The list of printers appears on the left of the window.
3. For the list of printers, click the Plus icon (++).
4. At the top of the window, click the DDeeffaauulltt icon.
5. Select your printer from the list, then click AAdddd.
Note: If your printer is not detected, verify that the printer is powered on and that the Ethernet cable is
connected properly.
AAddddiinngg tthhee PPrriinntteerr bbyy SSppeecciiffyyiinngg tthhee IIPP AAddddrreessss
To add the printer by specifying the IP address:
1. From the computer Applications folder or from the dock, open SSyysstteemm PPrreeffeerreenncceess.
2. Click PPrriinntteerrss && SSccaannnneerrss.
The list of printers appears on the left of the window.
3. In the list of printers, click the Plus (++) icon.
4. Click IIPP.
5. From the Protocol list, select the protocol.
6. In the Address field, enter the IP address of the printer.
7. In the Name field, enter a name for the printer.
8. From the Use list, choose SSeelleecctt aa ddrriivveerr ttoo uussee.
9. From the printer software list, select the print driver for your printer model.
10. Click AAdddd.
Installing Print Drivers and Utilities for UNIX and Linux
For more information on installing print drivers and utilities for UNIX and Linux, refer to https://www.xerox.com/
office/drivers.
UPDATING SOFTWARE
Some applications require a minimum device software level to operate correctly.
For more information on updating the device software, contact your customer service representative.
1. Open a web browser, then type the printer IP address in the address field.
• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2. Click SSeettttiinnggss >> DDeevviiccee >> SSooffttwwaarree UUppddaattee.
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B310 Printer User Guide 39
Set up, Install, and Configure
3. Choose one of the following:
• Click CChheecckk ffoorr uuppddaatteess >> II aaggrreeee,, ssttaarrtt uuppddaattee.
• To upload the software file, perform the following steps:
To get the latest software, go to www.xerox.com, and search for your printer model.
1. Browse to the software file.
Note: Make sure that you have extracted the software.zip file.
2. Click UUppllooaadd >> SSttaarrtt.
EXPORTING OR IMPORTING A CONFIGURATION FILE
You can export the configuration settings of your printer into a text file, and then import the file to apply the
settings to other printers.
1. Open a Web browser, then type the printer IP address in the address field.
• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, temporarily disable it to load the Web page correctly.
2. From the Embedded Web Server, click EExxppoorrtt CCoonnffiigguurraattiioonn or IImmppoorrtt CCoonnffiigguurraattiioonn.
3. Follow the instructions on the screen.
4. If the printer supports applications, then do the following:
a. Click AAppppss, select the application, then click CCoonnffiigguurree.
b. Click EExxppoorrtt or IImmppoorrtt.
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Set up, Install, and Configure
Xerox
®
Easy Assist App
To access the printer from your smartphone, download and install the Xerox Easy Assist app to your mobile device.
By installing the Xerox Easy Assist app on your smartphone, you can setup your new printer easily, manage its
configuration, view alerts indicating supply requirement and order them, and get live troubleshooting support for
your printer.
The Xerox Easy Assist App has instructions and video links that helps you to unpack the printer from its shipping
box. To install the Xerox Easy Assist app on your smartphone, you need to scan a QR Code. There are two types of
QR Codes:
• The first QR Code is for the initial installation of the app. You can find this QR Code on the packaging box or the
Installation Guide that comes with the printer. To install the Xerox Easy Assist app for the first time, you are
required to scan this QR Code with your smartphone camera.
• The second QR Code is to setup a Wireless network connection between the smartphone and the printer. For
example, connection to Wi-Fi Direct. For the printers with touchscreen User Interface or bigger than 2–line
display interface, you can find this QR Code at the control panel of the printer. For more information, refer to
Connecting to the Xerox
®
Easy Assist App for Installed Printers. You are required to scan the second QR Code
through the Xerox Easy Assist app.
To install and use the Xerox Easy Assist app, do the following:
1. To watch a helpful video to unpack your printer, scan the QR Code from the packaging box or the Installation
Guide that came with your printer, with your smartphone camera.
Based on your smartphone, you are prompted to download the app from Apple App Store or Google Play Store.
Accept the End-User License Agreement (EULA), then follow the instructions that appear on the app.
2. For initial setup when the printer is powered on for the first time, the initial setup wizard appears. At the printer
control panel, do the following:
a. Select your LLaanngguuaaggee, then touch NNeexxtt.
The Xerox Easy Assist Mobile App screen appears.
b. To use your mobile device to set up and manage your printer, touch YYeess.
Get the App screen appears to confirm the type of your mobile device. Choose any one option:
• iiOOSS: To install the Xerox Easy Assist app for your iPhone, select this option.
• AAnnddrrooiidd: To install the Xerox Easy Assist app for your Android mobile device, select this option.
• II hhaavvee tthhee AApppp: If you have installed Xerox Easy Assist app on your mobile device already, select this
option.
3. If you have selected iOS or Android option, a screen appears to help you download the app. At the control
panel, touch SShhooww QQRR CCooddee option.
A screen appears with the QR Code. To install the app, scan the QR Code with your smartphone camera.
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Set up, Install, and Configure
4. Download and install the Xerox Easy Assist app on your smartphone:
• For Android phones: Go to Google Play Store, then search for Xerox Easy Assist app.
• For iOS or iPhones: Go to Apple App Store, then search for Xerox Easy Assist app.
5. When you install the app for the first time on your smartphone, for End-User License Agreement (EULA), touch
II AAggrreeee.
6. Follow the instructions that appear on the app. To connect your smartphone with the printer, touch CCoonnnneecctt
TToo MMyy PPrriinntteerr.
7. At the printer control panel, to connect to the app, touch SShhooww QQRR CCooddee option. The second QR Code appears.
Important: For the printers with 2-line display interface, there is no QR Code on the control panel. To
connect the printer to your mobile device, follow the instructions that appear on the control panel.
When prompted, type the Wi-Fi Direct SSID Name and Password for your printer. The printer and the
app are connected through Wi-Fi Direct.
8. Scan the second QR Code through the Xerox Easy Assist app. Follow the instructions that appear on the app.
When the connection is configured, your smartphone and the printer share the same Wireless network,
temporarily.
9. With the support of Xerox Easy Assist app, complete the general settings and register the printer on the
network.
General settings include Admin Password, Connectivity, Measurements, Date and Time, Sound, Power Saver
settings, and more.
Note: Ensure that your smartphone is connected to the same Wireless or wired network as the printer and
they can communicate after the setup is complete.
10. To complete the initial setup in the app, type the necessary information for your printer, then touch CCoommpplleettee
SSeettuupp.
The Welcome screen appears.
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11. When the initial setup is complete, with the Xerox Easy Assist app, you can perform the following:
SSeett UUpp aa NNeeww PPrriinntteerr
If you have the QR Code or IP Address available, you can set up a new Xerox printer with the help of Xerox
Easy Assist app. On My Printers screen in the app, touch the ++ icon, then touch SSeett UUpp aa NNeeww PPrriinntteerr.
Follow the instructions from the app.
PPrriinntteerr SSttaattuuss
The status displays the printer information, such as readiness of the printer, toner level, and paper tray
status for each tray. You can order parts and supplies through the Xerox Easy Assist app. If the toner level
appears to be low, to order a new toner, select the TToonneerr icon, then touch RReeoorrddeerr.
AAlleerrttss
The Xerox Easy Assist app can notify you of any errors or problems in the printer. To view the error
statement, touch the BBeellll icon.
PPrriinntt
You can perform a print job through the Xerox Easy Assist app. In the app, select your printer, then touch
PPrriinntt. Select the document that you need to print from your mobile device, confirm the print settings, then
touch PPrriinntt.
DDeevviiccee SSeettttiinnggss
You can view and edit your printer settings from the DDeevviiccee SSeettttiinnggss tab. If you have not setup a password
during the initial setup, to view or edit existing printer settings, you need to set up the password.
SSuuppppoorrtt
You can request support and find solutions for printer related problems through the Xerox Easy Assist app.
In the app, select your printer, then touch SSuuppppoorrtt. It connects you to Xerox’s Support Agent Live Chatbot.
PPrriinntt aanndd SSccaann DDrriivveerrss
You can download Print and Scan Drivers for your printer through Xerox Easy Assist app. In the app, select
your printer, then touch PPrriinntt aanndd SSccaann DDrriivveerrss. In the Email field, type your registered email address, then
touch the ++ icon to add your email. To download and install the Print and Scan Drivers, the app sends a
Quick Link to your email address.
PPrriinntt TTeesstt PPaaggee
To confirm that all settings are correct, you can print a test page. In the app, select your printer, then touch
PPrriinntt TTeesstt PPaaggee.
RReemmoovvee aa PPrriinntteerr
You can remove a printer from the Xerox Easy Assist app. On your app, select a printer, then touch RReemmoovvee.
CONNECTING TO THE XEROX
®
EASY ASSIST APP FOR INSTALLED PRINTERS
To install and use the Xerox Easy Assist (XEA) app for a printer that does not require initial installation setup, you
can find the QR Code from the control panel NNoottiiffiiccaattiioonn CCeenntteerr >> CCoonnnneecctteedd ttoo NNeettwwoorrkk >> CCoonnnneecctt ttoo XXeerrooxx
EEaassyy AAssssiisstt AApppp >> SShhooww QQRR CCooddee. Scan the QR Code, then follow the instructions that appear on the control panel
and your mobile device:
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Set up, Install, and Configure
• Based on your smartphone, to install the app for the first time, you are prompted to download the app from
Apple App Store or Google Play Store.
• If you have the app installed already, to access Xerox Easy Assist features, connect to the printer with your
smartphone.
Important: For the printers with 2-line display interface, there is no QR Code on the control panel. To connect
the printer to your mobile device, follow the instructions that appear on the control panel. When prompted,
type the Wi-Fi Direct SSID Name and Password for your printer. The printer and the app are connected
through Wi-Fi Direct.
If your printer is already set up on your network and the Initial Setup Wizard is complete, through the XEA app you
can add the printer directly to the list of My Printers. You can see the printer status, get print drivers, and get
Chatbot support. To add a printer that is on the network, open the XEA app Home page. On the My Printers screen,
touch the ++ icon. The app looks for nearby printers on the network:
• If the app finds your printer, you can select and add the printer directly.
• If the app is unable to find the printer you are looking for, then you can add the printer by typing its IP address.
If the printer and mobile device cannot communicate, ensure that they are on the same network.
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Networking
CONNECTING THE PRINTER TO A WI-FI NETWORK
Note: This feature is available only in some printer models.
Before you begin, make sure that:
• Active Adapter is set to Auto. From the control panel, navigate to SSeettttiinnggss >> OOKK >> NNeettwwoorrkk//PPoorrttss >> OOKK >>
NNeettwwoorrkk OOvveerrvviieeww >> OOKK >> AAccttiivvee AAddaapptteerr >> OOKK >> AAuuttoo >> OOKK.
• The Ethernet cable is not connected to the printer.
1. From the control panel, navigate to SSeettttiinnggss >> OOKK >> WWiirreelleessss >> OOKK >> SSeettuupp OOnn PPrriinntteerr PPaanneell >> OOKK >> CChhoooossee
NNeettwwoorrkk >> OOKK.
2. Select a Wi-Fi network, and then type the network password.
Note: For Wi-Fi-network-ready printer models, a prompt to set up the Wi-Fi network appears during
initial setup.
CONNECTING THE PRINTER TO A WIRELESS NETWORK USING WI-FI PROTECTED SETUP (WPS)
Note: This feature is available only in some printer models.
Before you begin, make sure that:
• The access point (wireless router) is WPS-certified or WPS-compatible. For more information, see the
documentation that came with your access point.
• A wireless network adapter is installed in your printer. For more information, see the instructions that came with
the adapter.
• Make sure that Active Adapter is set to Auto. From the control panel, navigate to:
SSeettttiinnggss >
> NNeettwwoorrkk//PPoorrttss > > NNeettwwoorrkk OOvveerrvviieeww > > AAccttiivvee AAddaapptteerr > > AAuuttoo >
CONFIGURING WI-FI DIRECT
Note: This feature is available only in some printer models.
Wi-Fi Direct is a Wi-Fi-based peer-to-peer technology that allows wireless devices to connect directly to a Wi-Fi
Direct-enabled printer without using an access point (wireless router).
1. From the control panel, navigate to:
SSeettttiinnggss >
> NNeettwwoorrkk//PPoorrttss > > WWii--FFii DDiirreecctt >
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Set up, Install, and Configure
2. Configure the settings.
• EEnnaabbllee WWii--FFii DDiirreecctt—Enables the printer to broadcast its own Wi-Fi Direct network.
• WWii--FFii DDiirreecctt NNaammee—Assigns a name for the Wi-Fi Direct network.
• WWii--FFii DDiirreecctt PPaasssswwoorrdd—Assigns the password for negotiating the wireless security when using the peer-to-
peer connection.
• SShhooww PPaasssswwoorrdd oonn SSeettuupp PPaaggee—Shows the password on the Network Setup Page.
• AAuuttoo--AAcccceepptt PPuusshh BBuuttttoonn RReeqquueessttss—Lets the printer accept connection requests automatically.
Note: Accepting push-button requests automatically is not secured.
CONNECTING A MOBILE DEVICE TO THE PRINTER
Note: This feature is available only in some printer models.
Before connecting your mobile device, make sure that Wi-Fi Direct has been configured. For more information, see
Configuring Wi-Fi Direct.
Connecting Using Wi-Fi Direct
Note: These instructions apply only to Android mobile devices.
1. From the mobile device, go to the settings menu.
2. Enable WWii--FFii, and then tap WWii--FFii DDiirreecctt.
3. Select the printer Wi-Fi Direct name.
4. Confirm the connection on the printer control panel.
Connecting Using Wi-Fi
1. From the mobile device, go to the settings menu.
2. Tap WWii--FFii, and then select the printer Wi-Fi Direct name.
Note: The string DIRECT-xy (where x and y are two random characters) is added before the Wi-Fi Direct
name.
3. Enter the Wi-Fi Direct password.
CONNECTING A COMPUTER TO THE PRINTER
Note: This feature is available only in some printer models.
Before connecting your computer, make sure that Wi-Fi Direct has been configured. For more information, see
Configuring Wi-Fi Direct.
For Windows users
1. Open PPrriinntteerrss && ssccaannnneerrss, and then click AAdddd aa pprriinntteerr oorr ssccaannnneerr.
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2. Click SShhooww WWii--FFii DDiirreecctt pprriinntteerrss, and then select the printer Wi-Fi Direct name.
3. From the printer display, take note of the eight-digit PIN of the printer.
4. Enter the PIN on the computer.
Note: If the print driver is not already installed, then Windows downloads the appropriate driver.
For Macintosh users
1. Click the wireless icon, and then select the printer Wi-Fi Direct name.
Note: The string DIRECT-xy (where x and y are two random characters) is added before the Wi-Fi Direct
name.
2. Type the Wi-Fi Direct password.
Note: Switch your computer back to its previous network after disconnecting from the Wi-Fi Direct network.
DEACTIVATING THE WI-FI NETWORK
Note: This feature is available only in some printer models.
1. From the printer control panel, navigate to:
SSeettttiinnggss >
> NNeettwwoorrkk//PPoorrttss > > NNeettwwoorrkk OOvveerrvviieeww > > AAccttiivvee AAddaapptteerr > >
SSttaannddaarrdd NNeettwwoorrkk >
2. Follow the instructions on the display.
CHECKING THE PRINTER CONNECTIVITY
1. From the control panel, navigate to:
SSeettttiinnggss >
> RReeppoorrttss > > NNeettwwoorrkk > > NNeettwwoorrkk SSeettuupp PPaaggee >
2. Check the first section of the page and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged or
malfunctioning. Contact your administrator for assistance.
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Xerox
®
B310 Printer User Guide 49
4
Secure the Printer
This chapter contains:
Locating the Security Slot .. . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ...... . .... . ... 50
Erasing printer memory. . .... . ..... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . . 51
Restoring factory default settings ... . ..... . .... . ..... . . .... . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ... 52
Statement of Volatility.. .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . . .... . .. 53
Erasing printer memory
To erase volatile memory or buffered data, turn off the printer.
To erase non-volatile memory or individual settings, device and network settings, security settings, and embedded
solutions, do the following:
1. From the control panel, navigate to:
SSeettttiinnggss >
> DDeevviiccee > > MMaaiinntteennaannccee > > OOuutt ooff SSeerrvviiccee EErraassee > > SSaanniittiizzee aallll
iinnffoorrmmaattiioonn oonn nnoonnvvoollaattiillee mmeemmoorryy >
> YYeess >
2. Select either SSttaarrtt iinniittiiaall sseettuupp or LLeeaavvee pprriinntteerr oofffflliinnee, and then press .
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Secure the Printer
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
TTYYPPEE OOFF MMEEMMOORRYY DDEESSCCRRIIPPTTIIOONN
Volatile memory Your printer uses standard random access memory
(RAM) to temporarily buffer user data during simple
print jobs.
Non-volatile memory Your printer may use two forms of non-volatile
memory: EEPROM and NAND (flash memory). Both
types are used to store operating system, device
settings, and network information.
Erase the content of any installed printer memory in the following circumstances:
• The printer is being decommissioned.
• The printer is being moved to a different department or location.
• The printer is being serviced by someone from outside your organization.
• The printer is being removed from your premises for service.
• The printer is being sold to another organization.
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®
B310 Printer User Guide 55
5
Print
This chapter contains:
Printing from a Computer.. . . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . . . 56
Printing from a Mobile Device ... . . ... . . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... . . 57
Printing a font sample list ..... . .... . ..... . .... . ..... . .... . . .... . ..... . .... . ..... . .... . . .... . . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . 59
Placing separator sheets between copies . . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . 60
Canceling a print job .... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . .... . ..... . .... . ..... . .... . ..... . . 61
Adjusting toner darkness .... . . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . 62
Printing from a Computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the
document.
1. From the document that you are trying to print, open the Print dialog.
2. If necessary, adjust the settings.
3. Print the document.
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Printing from a Mobile Device
PRINTING FROM A MOBILE DEVICE USING MOPRIA
™
PRINT SERVICE
Note: This feature is available only in some printer models.
Mopria Print Service is a mobile printing solution for mobile devices running on Android
TM
version 5.0 or later. It
allows you to print directly to any Mopria-certified printer.
Note: Make sure that you download the Mopria Print Service application from the Google Play
TM
store and
enable it in the mobile device.
1. From your Android mobile device, launch a compatible application or select a document from your file
manager.
2. Tap
> PPrriinntt.
3. Select a printer, and then adjust the settings, if necessary.
4. Tap
.
PRINTING FROM A MOBILE DEVICE USING AIRPRINT
®
The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices to an
AirPrint-certified printer.
• Make sure that the Apple device and the printer are connected to the same network. If the network has multiple
wireless hubs, then make sure that both devices are connected to the same subnet.
• This application is supported only in some Apple devices.
1. From your mobile device, select a document from your file manager or launch a compatible application.
2. Tap the SShhaarree >> PPrriinntt.
3. Select a printer, and then adjust the settings, if necessary.
4. Print the document.
PRINTING FROM A MOBILE DEVICE USING WI-FI DIRECT
®
Note: This feature is available only in some printer models.
Wi-Fi Direct is a printing service that lets you print to any Wi-Fi Direct-ready printer.
Note: Make sure that the mobile device is connected to the printer wireless network. For more information,
see Connecting a mobile device to the printer.
1. From your mobile device, launch a compatible application or select a document from your file manager.
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Print
Canceling a print job
FROM THE PRINTER CONTROL PANEL
1. From the control panel, press twice, and then press .
2. Select a print job to cancel, and then press
.
FROM THE COMPUTER
1. Depending on the operating system, do either of the following:
• Open the printers folder, and then select your printer.
• From the System Preferences in the Apple menu, navigate to your printer.
2. Select a print job to cancel.
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6
Use Printer Menus
This chapter contains:
Menu map.. ..... . . ... . . .... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . . .... . ..... . .... . ..... . .... . ..... . . 64
Device ... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . ....65
Print .. . . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . .. 73
Paper. ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . .... . ...... . .... . ..... . .... 79
Network/Ports . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . ..... . ....82
Security. . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ..... . . .. 101
Reports . . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . .... . ...... . .... . ..... . .. 107
Supplies Plan. . .... . ..... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . .. 108
Troubleshooting.. ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . ..... . ... 109
Menu map
DDeevviiccee
• Preferences
• Eco-Mode
• Notifications
• Power Management
• Restore Factory Defaults
• Maintenance
• About this Printer
PPrriinntt
• Layout
• Setup
• Quality
• PostScript
• PCL
• Image
PPaappeerr
• Tray Configuration • Media Configuration
NNeettwwoorrkk//PPoorrttss
• Network Overview
• Wireless
• Wi-Fi Direct
• AirPrint
• Mobile Services Management
• Ethernet
• TCP/IP
• SNMP
• IPSec
• 802.1x
• LPD ConfigurationHTTP/FTP
Settings
• USB
• Restrict external network access
• Universal Print
SSeeccuurriittyy*
• Login Methods
• Certificate Management
• Login Restrictions
• Confidential Print Setup
• Erase Temporary Data Files
• Solutions LDAP Settings
• Miscellaneous
RReeppoorrttss
• Menu Settings Page
• Device
• Print
• Network
SSuupppplliieess PPllaann
• Plan Activation
• Plan Conversion
• Subscription Service
Troubleshooting Print Quality Test Pages
* Can be configured only from the Embedded Web Server.
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Device
PREFERENCES
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
DDiissppllaayy LLaanngguuaaggee Set the language of the text that appears on the
display.
CCoouunnttrryy//RReeggiioonn Identify the country or region that the printer is
configured to operate.
RRuunn IInniittiiaall SSeettuupp
• Yes
• No*
Run the setup wizard.
DDiissppllaayyeedd iinnffoorrmmaattiioonn
• Display Text 1
• Display Text 2
Specify the information to appear on the home screen.
DDaattee aanndd TTiimmee
• Configure
– Current Date and Time
– Manually Set Date and Time
– Date Format [MM-DD-YYYY*]
– Time Format [12 hour A.M./P.M.*]
– Time Zone [USA/Canada EST*]
• Network Time Protocol
– Enable NTP
– NTP Server
Configure the printer date and time.
PPaappeerr SSiizzeess
• U.S.*
• Metric
Specify the unit of measurement for paper sizes.
The country or region selected in the initial setup
wizard determines the initial paper size setting.
SSccrreeeenn TTiimmeeoouutt
5–300 (60*)
Set the idle time in seconds before the display shows
the home screen, or before the printer logs out a user
account automatically.
* An asterisk next to a value indicates the factory default setting.
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ECO-MODE
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
PPrriinntt
Sides
1-Sided*
2-Sided
Specify whether to print on one side or two sides of the
paper.
PPrriinntt
Pages per Side
Off*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Print multiple page images on one side of a sheet of
paper.
PPrriinntt
Toner Darkness
Light
Normal*
Dark
Determine the lightness or darkness of text images.
* An asterisk next to a value indicates the factory default setting.
NOTIFICATIONS
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
SSuupppplliieess
Show Supply Estimates
Show estimates*
Do not show estimates
Show the estimated status of the supplies.
SSuupppplliieess
Custom Supply Notifications
Configure notification settings when the printer
requires user intervention.
This menu item appears only in the Embedded Web
Server.
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
EE--mmaaiill AAlleerrttss SSeettuupp
E-mail Setup
Primary SMTP Gateway
Primary SMTP Gateway Port (25*)
Secondary SMTP Gateway
Secondary SMTP Gateway Port (25*)
SMTP Timeout (30 seconds*)
Reply Address
Always use SMTP default Reply Address (Off*)
Use SSL/TLS (Disabled*)
Require Trusted Certificate (On*)
SMTP Server Authentication (No authentication
required*)
Device-Initiated E-mail (None*)
Device Userid
Device Password
NTLM Domain
Configure the e-mail settings of the printer.
This menu item appears only in the Embedded Web
Server.
EErrrroorr PPrreevveennttiioonn
Jam Assist
Off
On*
Set the printer to check for jammed paper
automatically.
EErrrroorr PPrreevveennttiioonn
Auto Continue
Disabled
5–255 (5*)
Let the printer continue processing or printing a job
automatically after clearing certain attendance
conditions.
EErrrroorr PPrreevveennttiioonn
Auto Reboot
Auto Reboot (Reboot always*)
Set the printer to restart when an error occurs.
EErrrroorr PPrreevveennttiioonn
Auto Reboot
Max Auto Reboots (2*)
Set the number of automatic reboots that the printer
can perform.
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
EErrrroorr PPrreevveennttiioonn
Auto Reboot
Auto Reboot Window (720*)
Set the number of seconds before the printer performs
an automatic reboot.
EErrrroorr PPrreevveennttiioonn
Auto Reboot
Auto Reboot Counter
Show a read-only information of the reboot counter.
EErrrroorr PPrreevveennttiioonn
Display Short Paper Error
Auto-clear*
On
Set the printer to show a message when a short paper
error occurs.
Short paper refers to the size of the paper loaded.
EErrrroorr PPrreevveennttiioonn
Page Protect
Off*
On
Set the printer to process the entire page into the
memory before printing it.
JJaamm CCoonntteenntt RReeccoovveerryy
Jam Recovery
Auto*
Off
On
Set the printer to reprint jammed pages.
* An asterisk next to a value indicates the factory default setting.
POWER MANAGEMENT
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
SSlleeeepp MMooddee PPrrooffiillee
Print from Sleep Mode
Stay awake after printing
Enter Sleep Mode after printing*
Set the printer to stay in Ready mode or return to Sleep
mode after printing.
TTiimmeeoouuttss
Sleep Mode
1–120 minutes (15*)
Set the idle time before the printer begins operating in
Sleep mode.
TTiimmeeoouuttss Set the time before the printer turns off.
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
Hibernate Timeout
Disabled
1 hour
2 hours
3 hours
6 hours
1 day
2 days
3 days*
1 week
2 weeks
1 month
TTiimmeeoouuttss
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate*
Set Hibernate Timeout to turn off the printer while an
active Ethernet connection exists.
* An asterisk next to a value indicates the factory default setting.
RESTORE FACTORY DEFAULTS
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
RReessttoorree SSeettttiinnggss
Restore all settings
Restore printer settings
Restore network settings
Restore the printer factory default settings.
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MAINTENANCE
Config Menu
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
UUSSBB CCoonnffiigguurraattiioonn
USB PnP
• 1*
• 2
Change the USB driver mode of the printer to improve
its compatibility with a personal computer.
UUSSBB CCoonnffiigguurraattiioonn
USB Speed
• Full
• Auto*
Set the USB port to run at full speed and disable its
high-speed capabilities.
TTrraayy CCoonnffiigguurraattiioonn
Tray Linking
• Automatic*
• Off
Set the printer to link the trays that have the same
paper type and paper size settings.
TTrraayy CCoonnffiigguurraattiioonn
Show Tray Insert Message
• Off
• Only for unknown sizes*
• Always
Display a message to select paper size and type after
inserting the tray.
TTrraayy CCoonnffiigguurraattiioonn
A5 Loading
• Short Edge
• Long Edge*
Specify the page orientation when loading A5 paper
size.
TTrraayy CCoonnffiigguurraattiioonn
Paper Prompts
• Auto*
• MP Feeder
• Manual Paper
Set the paper source that the user fills when a prompt
to load paper appears.
TTrraayy CCoonnffiigguurraattiioonn
Envelope Prompts
• Auto*
• MP Feeder
• Manual Envelope
Set the paper source that the user fills when a prompt
to load envelope appears.
TTrraayy CCoonnffiigguurraattiioonn Set the printer to resolve paper- or envelope-related
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
Action for Prompts
• Prompt user*
• Continue
• Use current
change prompts.
RReeppoorrttss
Menu Settings Page
• Event Log
• Event Log Summary
Print reports about printer menu settings, status, and
event logs.
PPrriinntteerr EEmmuullaattiioonnss
PS Emulation
• Off
• On*
Set the printer to recognize and use the PS data
stream.
PPrriinntteerr EEmmuullaattiioonnss
Emulator Security
• Page Timeout (60*)
Set the page timeout during emulation.
PPrriinntteerr EEmmuullaattiioonnss
Emulator Security
• Reset Emulator After Job (Off*)
Reset the emulator after a print job.
PPrriinntteerr EEmmuullaattiioonnss
Emulator Security
• Disable Printer Message Access (On*)
Disable access to the printer message during
emulation.
PPrriinntt CCoonnffiigguurraattiioonn
Font Sharpening
• 0–150 (24*)
Set a text point-size value below which the high-
frequency screens are used when printing font data.
PPrriinntt CCoonnffiigguurraattiioonn
Print Density
• Disabled
• 1–5 (3*)
Adjust the toner density when printing documents.
DDeevviiccee OOppeerraattiioonnss
Quiet Mode
• Off*
• On
Set the printer to reduce the amount of noise that it
makes when printing.
Enabling this setting slows down the overall
performance of the printer.
DDeevviiccee OOppeerraattiioonnss
Panel Menus
• Enable*
Set the printer to reduce the amount of noise that it
makes when printing.
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
• Disable
DDeevviiccee OOppeerraattiioonnss
Clear Custom Status
Erase all custom messages.
* An asterisk next to a value indicates the factory default setting.
Out of Service Erase
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
EErraassee PPrriinntteerr MMeemmoorryy
Printer Memory Last Sanitized
Sanitize all information on nonvolatile memory
Erase all printer and network settings
Clear all settings and applications that are stored in the
printer.
ABOUT THIS PRINTER
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
XXeerrooxx AAsssseett TTaagg The maximum length is 32 characters.
CCuussttoommeerr AAsssseett TTaagg The maximum length is 32 characters.
PPrriinntteerr LLooccaattiioonn Identify the printer location. The maximum length is
63 characters.
CCoonnttaacctt Personalize the printer name. The maximum length is
63 characters.
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Print
LAYOUT
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
SSiiddeess
1-Sided*
2-Sided
Specify whether to print on one side or two sides of the
paper.
FFlliipp SSttyyllee
Long Edge*
Short Edge
Determine which side of the paper is bound when
performing two-sided printing.
Depending on the option selected, the printer
automatically offsets each printed information of the
page to bind the job correctly.
BBllaannkk PPaaggeess
Print
Do Not Print*
Print blank pages that are included in a print job.
CCoollllaattee
Off [1,1,1,2,2,2]*
On [1,2,1,2,1,2]
Keep the pages of a print job stacked in sequence,
particularly when printing multiple copies of the job.
SSeeppaarraattoorr SShheeeettss
None*
Between Copies
Between Jobs
Between Pages
Insert blank separator sheets when printing.
SSeeppaarraattoorr SShheeeett SSoouurrccee
Tray [x] (1*)
Multipurpose Feeder
Specify the paper source for the separator sheet.
PPaaggeess ppeerr SSiiddee
Off*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
Print multiple page images on one side of a sheet of
paper.
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
12 pages per side
16 pages per side
PPaaggeess ppeerr SSiiddee OOrrddeerriinngg
Horizontal*
Reverse Horizontal
Vertical
Reverse Vertical
Specify the positioning of multiple page images when
using Pages per Side.
The positioning depends on the number of page
images and their page orientation.
PPaaggeess ppeerr SSiiddee OOrriieennttaattiioonn
Auto*
Landscape
Portrait
Specify the orientation of a multiple-page document
when using Pages per Side.
PPaaggeess ppeerr SSiiddee BBoorrddeerr
None*
Solid
Print a border around each page image when using
Pages per Side.
CCooppiieess
1–9999 (1*)
Specify the number of copies for each print job.
PPrriinntt AArreeaa
Normal*
Whole Page
Set the printable area on a sheet of paper.
* An asterisk next to a value indicates the factory default setting.
SETUP
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
PPrriinntteerr LLaanngguuaaggee
PCL Emulation*
PS Emulation
Set the printer language.
Setting a printer language default does not prevent a
software program from sending print jobs that use
another printer language.
RReessoouurrccee SSaavvee
Off*
On
Determine what the printer does with downloaded
resources, such as fonts and macros, when it receives a
job that requires more than the available memory.
• When set to Off, the printer retains downloaded
resources only until memory is needed. Resources
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
associated with the inactive printer language are
deleted.
• When set to On, the printer preserves all the
permanent downloaded resources across all
language switches. When necessary, the printer
shows memory full messages instead of deleting
permanent resources.
PPrriinntt AAllll OOrrddeerr
Alphabetical*
Newest First
Oldest First
Specify the order when you choose to print all held and
confidential jobs.
* An asterisk next to a value indicates the factory default setting.
QUALITY
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
PPrriinntt RReessoolluuttiioonn
300 dpi
600 dpi*
1200 Image Q
2400 Image Q
Set the resolution for the text and images on the
printed output.
Resolution is determined in dots per inch or image
quality.
TToonneerr DDaarrkknneessss
Light
Normal*
Dark
Determine the lightness or darkness of text images.
HHaallffttoonnee
Normal*
Detail
Enhance the printed output to have smoother lines
with sharper edges.
* An asterisk next to a value indicates the factory default setting.
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POSTSCRIPT
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
PPrriinntt PPSS EErrrroorr
Off*
On
Print a page that describes the PostScript® error.
When an error occurs, processing of the job stops, the
printer prints an error message, and the rest of the
print job is flushed.
MMiinniimmuumm LLiinnee WWiiddtthh
1–30 (2*)
Set the minimum stroke width.
Jobs printed in 1200 dpi use the value directly.
LLoocckk PPSS SSttaarrttuupp MMooddee
Off
On*
Disable the SysStart file.
WWaaiitt TTiimmeeoouutt
15–65535 (40 seconds*)
Disabled
Set the printer to wait for more data before canceling a
print job.
* An asterisk next to a value indicates the factory default setting.
PCL
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
FFoonntt NNaammee
[List of available fonts] (Courier*)
Select a font from the specified font source.
SSyymmbbooll SSeett
[List of available symbol set] (10U PC-8*)
Specify the symbol set for each font name.
A symbol set is a set of alphabetic and numeric
characters, punctuation, and special symbols. Symbol
sets support the different languages or specific
programs such as math symbols for scientific text.
PPiittcchh
0.08–100.00 (10.00*)
Specify the pitch for fixed or monospaced fonts.
Pitch refers to the number of fixed-space characters in
a horizontal inch of type.
OOrriieennttaattiioonn
Portrait*
Landscape
Specify the orientation of text and graphics on the
page.
LLiinneess ppeerr PPaaggee
1–255
Specify the number of lines of text for each page
printed through the PCL® data stream.
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
• This menu item activates vertical escapement that
causesthe selected number of requested lines to
print between the default margins of the page.
• 60 is the U.S. factory default setting. 64 is the
international factory default setting.
PPCCLL55 MMiinniimmuumm LLiinnee WWiiddtthh
1–30 (2*)
Set the initial minimum stroke width.
Jobs printed in 1200 dpi use the value directly.
PPCCLLXXLL MMiinniimmuumm LLiinnee WWiiddtthh
1–30 (2*)
AA44 WWiiddtthh
198mm*
203mm
Set the width of the logical page on A4-size paper.
Logical page is the space on the physical page where
data is printed.
AAuuttoo CCRR aafftteerr LLFF
Off*
On
Set the printer to perform a carriage return after a line
feed control command.
Carriage return is a mechanism that commands the
printer to move the position of the cursor to the first
position on the same line.
AAuuttoo LLFF aafftteerr CCRR
Off*
On
Set the printer to perform a line feed after a carriage
return control command.
TTrraayy RReennuummbbeerr
Assign MP Feeder
Assign Tray [x]
Assign Manual Paper
Assign Manual Envelope
Configure the printer to work with a different print
driver or custom application that uses a different set of
source assignments to request a given paper source.
Choose from the following options:
Off*—The printer uses the factory default paper source
assignments.
None—The paper source ignores the Select Paper Feed
command.
0–199—Select a numeric value to assign a custom
value to a paper source.
TTrraayy RReennuummbbeerr
View Factory Defaults
Show the factory default value assigned for each paper
source.
TTrraayy RReennuummbbeerr
Restore Defaults
Restore the tray renumber values to their factory
defaults.
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
PPrriinntt TTiimmeeoouutt
1–255 (90 seconds*)
Disabled
Set the printer to end a print job after it has been idle
for the specified amount of time in seconds.
* An asterisk next to a value indicates the factory default setting.
IMAGE
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
AAuuttoo FFiitt
On
Off*
Select the best available paper size and orientation
setting for an image.
When set to On, this menu item overrides the scaling
and orientation settings for the image.
IInnvveerrtt
Off*
On
Invert bitonal monochrome images.
This menu item does not apply to GIF or JPEG image
formats.
SSccaalliinngg
Anchor Top Left
Best Fit*
Anchor Center
Fit Height/Width
Fit Height
Fit Width
Adjust the image to fit the printable area.
When Auto Fit is set to On, Scaling is automatically set
to Best Fit.
OOrriieennttaattiioonn
Portrait*
Landscape
Reverse Portrait
Reverse Landscape
Specify the orientation of text and graphics on the
page.
* An asterisk next to a value indicates the factory default setting.
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Paper
TRAY CONFIGURATION
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
DDeeffaauulltt SSoouurrccee
Tray [x] (1*)
MP Feeder
Manual Paper
Manual Envelope
Set the paper source for all print jobs.
MP Feeder appears only when Configure MP is set to
Cassette.
PPaappeerr SSiizzee//TTyyppee
Tray [x]
MP Feeder
Manual Paper
Manual Envelope
Specify the paper size or paper type loaded in each
paper source.
SSuubbssttiittuuttee SSiizzee
Off
Letter/A4
All Listed*
Set the printer to substitute a specified paper size if the
requested size is not loaded in any paper source.
• Off prompts the user to load the required paper
size.
• Letter/A4 prints A4-size document on letter when
loading letter, and letter-size jobs on A4 paper size
when loading A4.
• All Listed substitutes Letter/A4.
CCoonnffiigguurree MMPP
Cassette*
Manual
First
Set the printer when to pick paper loaded in the
multipurpose feeder.
• When set to Cassette, the printer treats the
multipurpose feeder like a tray.
• When set to Manual, the printer treats the
multipurpose feeder like a manual feeder.
• When set to First, the printer picks paper from the
multipurpose feeder until it is empty, regardless of
the required paper source or paper size.
* An asterisk next to a value indicates the factory default setting.
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MEDIA CONFIGURATION
Universal Setup
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
UUnniittss ooff MMeeaassuurree
Inches
Millimeters
Specify the unit of measurement for the universal
paper.
Inches is the U.S. factory default setting. Millimeters is
the international factory default setting.
PPoorrttrraaiitt WWiiddtthh
3.90–14.17 inches (8.50*)
99–360 mm (216*)
Set the portrait width of the universal paper.
PPoorrttrraaiitt HHeeiigghhtt
3.90–14.17 inches (14*)
99–360 mm (356*)
Set the portrait height of the universal paper.
FFeeeedd DDiirreeccttiioonn
Short Edge*
Long Edge
Set the printer to pick paper from the short edge or
long edge direction.
Long Edge appears only when the longest edge is
shorter than the maximum width supported.
* An asterisk next to a value indicates the factory default setting.
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Network/Ports
NETWORK OVERVIEW
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
AAccttiivvee AAddaapptteerr
Auto*
Standard Network
Wireless
Specify the type of the network connection.
NNeettwwoorrkk SSttaattuuss Show the connectivity status of the printer network.
DDiissppllaayy NNeettwwoorrkk SSttaattuuss oonn PPrriinntteerr
Off
On*
Show the network status on the display.
SSppeeeedd,, DDuupplleexx Show the speed of the currently active network card.
IIPPvv44 Show the IPv4 address.
AAllll IIPPvv66 AAddddrreesssseess Show all IPv6 addresses.
RReesseett PPrriinntt SSeerrvveerr
Start
Reset all active network connections to the printer.
This setting removes all network configuration settings.
NNeettwwoorrkk JJoobb TTiimmeeoouutt
Off
On* (90 seconds)
Set the time before the printer cancels a network print
job.
BBaannnneerr PPaaggee
Off*
On
Print a banner page.
EEnnaabbllee NNeettwwoorrkk CCoonnnneeccttiioonnss
Enable*
Disable
Enable or disable all network connections.
EEnnaabbllee LLLLDDPP
Off*
On
Enable Link Layer Discovery Protocol (LLDP) in the
printer.
* An asterisk next to a value indicates the factory default setting.
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WIRELESS
Note: This menu is available only in printers connected to a Wi-Fi network or printers that have a wireless
network adapter.
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
SSeettuupp OOnn PPrriinntteerr PPaanneell
• Choose Network
• Add Wi-Fi Network
– Network Name
– Network Mode
– Infrastructure
– Wireless Security Mode
– Disabled
– WPA2/WPA - Personal
– WPA2 - Personal
– WPA2/WPA3 - Personal
– WPA3 - Personal
– 802.1x - RADIUS
Determine the wireless network that the printer
connects to.
Select CChhoooossee NNeettwwoorrkk to pick from a list of
discovered wireless networks.
Select AAdddd WWii--FFii NNeettwwoorrkk to manually add a non-
advertised network.
When set to 802.1x-RADIUS, make sure to configure
the 802.1x authentication settings to avoid network
disconnection.
Note: This menu item appears as Wireless
Connection Setup in the Embedded Web Server.
WWii--FFii PPrrootteecctteedd SSeettuupp
• Start Push Button Method
• Start PIN Method
An alternate method to join a wireless network is
through Wi-Fi Protected Setup.
• Start Push Button Method connects the printer to a
wireless network when buttons on both the printer
and the access point (wireless router) are pressed
within a given time.
• Start PIN Method connects the printer to a wireless
network when a PIN on the printer is entered into
the wireless settings of the access point.
CCoommppaattiibbiilliittyy
802.11b/g/n (2.4GHz)
*
Specify the wireless standard for the wireless network.
WWiirreelleessss SSeeccuurriittyy MMooddee
• Disabled
*
• WPA2/WPA-Personal
– WPA2/WPA-PSK Encryption Mode
– AES
– Set Pre-Shared Key
• WPA2-Personal
Set the type of security for connecting the printer to
wireless devices.
Enable wireless security through Wi-Fi Protected Access
(WPA) or through 802.1x standard.
When set to WPA security mode, for the Pre-Shared
Key, enter the password for the secure wireless
connection.
When set to 802.1x-RADIUS, make sure to configure
the 802.1x authentication settings to avoid network
disconnection.
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
– WPA2-PSK Encryption Mode
– AES
– Set Pre-Shared Key
• WPA2/WPA3 - Personal
– WPA2/WPA3 - PSK Encryption Mode
– Set Pre-Shared Key
• WPA3 - Personal
– WPA3 - PSK Encryption Mode
– Set Pre-Shared Key
• 802.1x - RADIUS
– 802.1x Encryption Mode
– WPA +
– WPA2
*
– WPA2 + PMF
PMF is Protected Management Frames.
IIPPvv44
• Enable DHCP
– On
*
– Off
• Set Static IP Address
– IP Address
– Netmask
– Gateway
Enable Dynamic Host Configuration Protocol (DHCP)
and configure static IP address.
DHCP is a standard protocol that allows a server to
distribute IP addressing and configuration information
dynamically to clients.
IIPPvv66
• Enable IPv6
– On
*
– Off
• Enable DHCPv6
– On
– Off
*
• Stateless Address Auto configuration
– On
*
– Off
• DNS Server Address
Enable and configure IPv6 settings in the printer.
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
• Manually Assigned IPv6 Address
• Manually Assigned IPv6 Router
• Address Prefix
0–128 (64
*
)
• All IPv6 Addresses
• All IPv6 Router Addresses
NNeettwwoorrkk AAddddrreessss
• UAA
• LAA
View the network addresses.
PPCCLL SSmmaarrttSSwwiittcchh
• On
*
• Off
Set the printer to switch automatically to PCL
emulation when a print job requires it, regardless of
the default printer language.
If PCL SmartSwitch is off, then the printer does not
examine incoming data and uses the default printer
language specified in the Setup menu.
PPSS SSmmaarrttSSwwiittcchh
• On
*
• Off
Set the printer to switch automatically to PS emulation
when a print job requires it, regardless of the default
printer language.
If PS SmartSwitch is off, then the printer does not
examine incoming data and uses the default printer
language specified in the Setup menu.
MMaacc BBiinnaarryy PPSS
• Auto
*
• On
• Off
Set the printer to process Macintosh binary PostScript
print jobs.
• On processes raw binary PostScript print jobs.
• Off filters print jobs using the standard protocol.
Note: An asterisk (*) next to a value indicates the factory default setting.
WI-FI DIRECT
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
EEnnaabbllee WWii--FFii DDiirreecctt
On
Off*
Set the printer to connect directly to Wi-Fi devices.
WWii--FFii DDiirreecctt NNaammee Specify the name of the Wi-Fi Direct network.
WWii--FFii DDiirreecctt PPaasssswwoorrdd Set the password to authenticate and validate users on
a Wi-Fi connection.
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
SShhooww PPaasssswwoorrdd oonn SSeettuupp PPaaggee
Off
On*
Show the Wi-Fi Direct Password on the Network Setup
Page.
PPrreeffeerrrreedd CChhaannnneell NNuummbbeerr
1–11
Auto*
Set the preferred channel of the Wi-Fi network.
GGrroouupp OOwwnneerr IIPP AAddddrreessss Specify the IP address of the group owner.
AAuuttoo--AAcccceepptt PPuusshh BBuuttttoonn RReeqquueessttss
Off*
On
Accept requests to connect to the network
automatically.
Accepting clients automatically is not secured.
* An asterisk next to a value indicates the factory default setting.
AIRPRINT
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
AAiirrPPrriinntt
• Enabled
• Disabled
BBoonnjjoouurr NNaammee The name to use to identify the printer on Airprint.
OOrrggaanniizzaattiioonn NNaammee
OOrrggaanniizzaattiioonnaall UUnniitt
PPrriinntteerr LLooccaattiioonn
PPrriinntteerr’’ss LLaattiittuuddee GPS latitude of the printer. The range is –90 to 90.
PPrriinntteerr’’ss LLoonnggiittuuddee GPS longitude of the printer. The range is –180 to 180.
PPrriinntteerr’’ss AAllttiittuuddee GPS altitude of the printer. The range is –100000 to
100000.
MMoorree OOppttiioonnss From the Embedded Web Server, navigate to SSeettttiinnggss
>> NNeettwwoorrkk//PPoorrttss >> AAiirrPPrriinntt >> MMoorree OOppttiioonnss for the
following options.
SSuupppplliieess
Black Cartridge
Imaging Kit
This menu lists the supplies status/notifications.
PPrriinntteerr This menu lists the printer specifications and input/
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
Device Type
Device Speed
Firmware Level
MP Feeder
Tray 1
Standard Bin
output tray status/notifications.
LLooggiinn MMeetthhooddss For more information, refer to Login Methods.
CCeerrttiiffiiccaattee MMaannaaggeemmeenntt For more information, refer to Certificate Management.
CCoonnffiiddeennttiiaall PPrriinntt SSeettuupp For more information, refer to Confidential Print Setup.
MOBILE SERVICES MANAGEMENT
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
EEnnaabbllee IIPPPP PPrriinntt
• On
*
• Off
Enable IPP Print setting in the printer.
EEnnaabbllee IIPPPP OOvveerr UUSSBB
• On
*
• Off
Enable IPP Over USB setting in the printer.
Note: After changing this setting, user needs to
restart the Printer.
EEnnaabbllee MMoopprriiaa PPrriinntt DDiissccoovveerryy
• On
*
• Off
Enable Mopria Print Discovery setting in the printer.
Note: An asterisk (*) next to a value indicates the factory default setting.
ETHERNET
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
NNeettwwoorrkk SSppeeeedd Show the speed of an active network adapter.
IIPPvv44
Enable DHCP
On*
Off
Enable Dynamic Host Configuration Protocol (DHCP).
DHCP is a standard protocol that allows a server to
distribute IP addressing and configuration information
to clients in a dynamic manner.
IIPPvv44 Set the static IP address of your printer.
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
Set Static IP Address
IP Address
Netmask
Gateway
IIPPvv66
Enable IPv6
On*
Off
Enable IPv6 in the printer.
IIPPvv66
Enable DHCPv6
Off*
On
Enable DHCPv6 in the printer.
IIPPvv66
Stateless Address Autoconfiguration
On*
Off
Set the network adapter to accept the automatic IPv6
address configuration entries provided by a router.
IIPPvv66
DNS Address
Specify the DNS server address.
IIPPvv66
Address Prefix
0–128 (64*)
Specify the address prefix.
IIPPvv66
All IPv6 Addresses
Show all IPv6 addresses.
IIPPvv66
All IPv6 Router Addresses
Show all IPv6 router addresses.
NNeettwwoorrkk AAddddrreessss
UAA
LAA
Show the printer Media Access Control (MAC)
addresses: Locally Administered Address (LAA) and
Universally Administered Address (UAA).
You can change the printer LAA manually.
PPCCLL SSmmaarrttSSwwiittcchh
On*
Set the printer to switch automatically to PCL
emulation when a print job requires it, regardless of
the default printer language.
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
Off If PCL SmartSwitch is off, then the printer does not
examine incoming data and uses the default printer
language specified in the Setup menu.
PPSS SSmmaarrttSSwwiittcchh
On*
Off
Set the printer to switch automatically to PS emulation
when a print job requires it, regardless of the default
printer language.
If PS SmartSwitch is off, then the printer does not
examine incoming data and uses the default printer
language specified in the Setup menu.
MMaacc BBiinnaarryy PPSS
Auto*
On
Off
Set the printer to process Macintosh binary PostScript
print jobs.
• On processes raw binary PostScript print jobs.
• Off filters print jobs using the standard protocol.
EEnneerrggyy EEffffiicciieenntt EEtthheerrnneett
Auto*
On
Off
Reduce power consumption when the printer does not
receive data from the Ethernet network.
* An asterisk next to a value indicates the factory default setting.
TCP/IP
Note: This menu appears only in network printers or printers that are attached to print servers.
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
SSeett HHoossttnnaammee Set the current TCP/IP host name.
DDoommaaiinn NNaammee Set the current TCP/IP host name.
AAllllooww DDHHCCPP//BBOOOOTTPP ttoo uuppddaattee NNTTPP sseerrvveerr
On*
Off
Allow the DHCP and BOOTP clients to update the NTP
settings of the printer.
ZZeerroo CCoonnffiigguurraattiioonn NNaammee Specify a service name for the zero configuration
network.
EEnnaabbllee AAuuttoo IIPP
On*
Off
Assign an IP address automatically.
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
DDNNSS SSeerrvveerr AAddddrreessss Specify the current Domain Name System (DNS) server
address.
BBaacckkuupp DDNNSS Specify the backup DNS server addresses.
BBaacckkuupp DDNNSS 22
BBaacckkuupp DDNNSS 33
DDoommaaiinn SSeeaarrcchh OOrrddeerr Specify a list of domain names to locate the printer
and its resources that reside in different domains on
the network.
This menu item appears only in some printer models.
EEnnaabbllee DDDDNNSS
Off*
On
Update the Dynamic DNS settings.
DDDDNNSS TTTTLL Specify the current DDNS settings.
DDeeffaauulltt TTTTLL
DDDDNNSS RReeffrreesshh TTiimmee
EEnnaabbllee mmDDNNSS
On*
Off
Update multicast DNS settings.
WWIINNSS AAddddrreessss Specify a server address for Windows Internet Name
Service (WINS).
EEnnaabbllee BBOOOOTTPP
On
Off*
Allow the BOOTP to assign a printer IP address.
RReessttrriicctteedd SSeerrvveerr LLiisstt Specify an IP address for the TCP connections.
• Use a comma to separate each IP address.
• You can add up to 50 IP addresses.
RReessttrriicctteedd SSeerrvveerr LLiisstt OOppttiioonnss
Block All Ports*
Block Printing Only
Block Printing and HTTP Only
Specify how the IP addresses in the list can access the
printer functionality.
MMTTUU Specify a maximum transmission unit (MTU)
parameter for the TCP connections.
RRaaww PPrriinntt PPoorrtt Specify a raw port number for printers connected on a
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
1–65535 (9100*)
network.
OOuuttbboouunndd TTrraaffffiicc MMaaxxiimmuumm SSppeeeedd
On
Off*
Disable the printer maximum transfer rate.
KKiilloobbiittss//sseeccoonndd If you select OOnn for OOuuttbboouunndd TTrraaffffiicc MMaaxxiimmuumm
SSppeeeedd, the Kilobits/second field appears. Select a
Range between 100–1000000.
TTLLSS SSuuppppoorrtt From the Embedded Web Server, go to SSeettttiinnggss >>
NNeettwwoorrkk//PPoorrttss >> TTCCPP//IIPP.Enhance printer privacy and
data integrity.
Note: The TLS settings pertain to the
Embedded Web Server only. They do not
pertain to clients using TLS. For more
information, refer to the Embedded Web Server
Administrator Guide.
Note: TLSv1.3 is supported by default, and
cannot be disabled. Deselecting the other TLS
settings will force the EWS to use TLSv1.3 only.
EEnnaabbllee TTLLSSvv11..00
On
Off*
Set the enable the TLSv1.0 protocol settings.
EEnnaabbllee TTLLSSvv11..11
On
Off*
Set the enable the TLSv1.1 protocol settings.
EEnnaabbllee TTLLSSvv11..22
On*
Off
Set the enable the TLSv1.2 protocol settings.
SSSSLL CCiipphheerr LLiisstt DHE-RSA-AES256-GCM-SHA384:DHE-RSA-AES128-
GCM-SHA256:ECDHE-RSA-AES256-GCM-SHA384:
ECDHE-RSA-AES128-GCM-SHA256:DHE-RSA-AES256-
SHA256:DHE-RSA-AES128-SHA256:ECDHE-RSA-
AES256-SHA384:ECDHE-RSA-AES128-SHA256:ECDHE-
RSA-AES256-SHA:ECDHE-RSA-AES128-SHA:DHE-RSA-
AES256-SHA:DHE-RSA-AES128-SHA
TTLLSSvv11..33 SSSSLL CCiipphheerr LLiisstt TLS_AES_256_GCM_SHA384:TLS_AES_128_GCM_
SHA256
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
TCP /IP Port Access
[Port Names x]
On
Off
Lists all of the Ports available and their status.
Note: An asterisk (*) next to a value indicates the factory default setting.
SNMP
Note: This menu appears only in network printers or printers that are attached to print servers.
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
SSNNMMPP VVeerrssiioonnss 11 aanndd 22cc
Enabled
Off
On*
Allow SNMP Set
Off
On*
Enable PPM MIB
Off
On*
SNMP Community
Configure Simple Network Management Protocol
(SNMP) versions 1 and 2c to install print drivers and
applications.
SSNNMMPP VVeerrssiioonn 33
Enabled
Off
On*
Context Name
Set Read/Write Credentials
User Name
Authentication Password
Privacy Password
Set Read-only Credentials
User Name
Authentication Password
Privacy Password
Authentication Hash
MD5
SHA1*
Minimum Authentication Level
No Authentication, No Privacy
Authentication, No Privacy
Authentication, Privacy*
Configure SNMP version 3 to install and update the
printer security.
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
Privacy Algorithm
DES
AES-128*
* An asterisk next to a value indicates the factory default setting.
IPSEC
Note: This menu appears only in network printers or printers that are attached to print servers.
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
EEnnaabbllee IIPPSSeecc
Off*
On
Enable Internet Protocol Security (IPSec).
BBaassee CCoonnffiigguurraattiioonn
Default*
Compatibility
Secure
Set the IPSec base configuration.
This menu item appears only when Enable IPSec is set
to On.
DDHH ((DDiiffffiiee--HHeellllmmaann)) GGrroouupp PPrrooppoossaall
modp2048 (14)*
modp3072 (15)
modp4069 (16)
modp6144 (17)
Set the IPSec encryption.
• DH (Diffie-Hellman) Group Proposal appears only
when Base Configuration is set to Compatibility.
• IKE SA Lifetime (Hours) and IPSec SA Lifetime
(Hours) appear only when Base Configuration is set
to Secure.
IIKKEE SSAA LLiiffeettiimmee ((HHoouurrss))
1
2
4
8
24*
IIPPSSeecc SSAA LLiiffeettiimmee ((HHoouurrss))
1
2
4
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
8*
24
PPrrooppoosseedd EEnnccrryyppttiioonn MMeetthhoodd
3DES
AES*
Specify the encryption and authentication methods to
connect to a network securely.
These menu items appear only when Base
Configuration is set to Compatibility.
PPrrooppoosseedd AAuutthheennttiiccaattiioonn MMeetthhoodd
SHA1
SHA256*
SHA512
IIPPSSeecc DDeevviiccee CCeerrttiiffiiccaattee Specify an IPSec certificate.
This menu item appears only when Enable IPSec is set
to On.
PPrree--SShhaarreedd KKeeyy AAuutthheennttiiccaatteedd CCoonnnneeccttiioonnss
Host [x]
Address
Key
Configure the authenticated connections of the printer.
These menu items appear only when Enable IPSec is
set to On.
CCeerrttiiffiiccaattee AAuutthheennttiiccaatteedd CCoonnnneeccttiioonnss
Host [x] Address[/subnet]
Address[/subnet]
* An asterisk next to a value indicates the factory default setting.
802.1X
Note: This menu appears only in network printers or printers that are attached to print servers.
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
AAccttiivvee
Off*
On
Let the printer join networks that require
authentication before allowing access.
* An asterisk next to a value indicates the factory default setting.
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LPD CONFIGURATION
Note: This menu appears only in network printers or printers that are attached to print servers.
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
LLPPDD TTiimmeeoouutt
0–65535 seconds (90*)
Set the time-out value to stop the Line Printer Daemon
(LPD) server from waiting indefinitely for hung or
invalid print jobs.
LLPPDD BBaannnneerr PPaaggee
Off*
On
Print a banner page for all LPD print jobs.
A banner page is the first page of a print job used as a
separator of print jobs and to identify the originator of
the print job request.
LLPPDD TTrraaiilleerr PPaaggee
Off*
On
Print a trailer page for all LPD print jobs.
A trailer page is the last page of a print job.
LLPPDD CCaarrrriiaaggee RReettuurrnn CCoonnvveerrssiioonn
Off*
On
Enable carriage return conversion.
Carriage return is a mechanism that commands the
printer to move the position of the cursor to the first
position on the same line.
* An asterisk next to a value indicates the factory default setting.
HTTP/FTP SETTINGS
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
EEnnaabbllee HHTTTTPP SSeerrvveerr
Off
On*
Access the Embedded Web Server to monitor and
manage the printer.
EEnnaabbllee HHTTTTPPSS
Off
On*
Configure the Hypertext Transfer Protocol Secure
(HTTPS) settings.
FFoorrccee HHTTTTPPSS CCoonnnneeccttiioonnss
On
Off*
Force the printer to use the HTTPS connections.
EEnnaabbllee FFTTPP//TTFFTTPP
Off
On*
Send files using FTP.
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
LLooccaall DDoommaaiinnss Specify domain names for HTTP and FTP servers.
This menu item appears only in the Embedded Web
Server.
HHTTTTPP PPrrooxxyy IIPP AAddddrreessss Configure the HTTP and FTP server settings.
HTTP Proxy IP Address and FTP Proxy IP Address
appear only in the Embedded Web Server.
FFTTPP PPrrooxxyy IIPP AAddddrreessss
HHTTTTPP DDeeffaauulltt IIPP PPoorrtt
1–65535 (80*)
HHTTTTPPSS DDeevviiccee CCeerrttiiffiiccaattee
FFTTPP DDeeffaauulltt IIPP PPoorrtt
1–65535 (21*)
TTiimmeeoouutt ffoorr HHTTTTPP//FFTTPP RReeqquueessttss
1–299 (30*)
Specify the amount of time before the server
connection stops.
RReettrriieess ffoorr HHTTTTPP//FFTTPP RReeqquueessttss
1–299 (3*)
Set the number of retries to connect to the HTTP/FTP
server.
* An asterisk next to a value indicates the factory default setting.
USB
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
PPCCLL SSmmaarrttSSwwiittcchh
Off
On*
Set the printer to switch to PCL emulation when a print
job received through a USB port requires it, regardless
of the default printer language.
If PCL SmartSwitch is off, then the printer does not
examine incoming data and uses the default printer
language specified in the Setup menu.
PPSS SSmmaarrttSSwwiittcchh
Off
On*
Set the printer to switch to PS emulation when a print
job received through a USB port requires it, regardless
of the default printer language.
If PS SmartSwitch is off, then the printer does not
examine incoming data and uses the default printer
language specified in the Setup menu.
MMaacc BBiinnaarryy PPSS
On
Auto*
Off
Set the printer to process Macintosh binary PostScript
print jobs.
• When set to On, the printer processes raw binary
PostScript print jobs from computers using the
Macintosh operating system.
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
• When set to Auto, the printer processes print jobs
from computers using either Windows or Macintosh
operating systems
• When set to Off, the printer filters PostScript print
jobs using the standard protocol.
EEnnaabbllee UUSSBB PPoorrtt
Disable
Enable*
Enable the standard USB port.
* An asterisk next to a value indicates the factory default setting.
RESTRICT EXTERNAL NETWORK ACCESS
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
RReessttrriicctt eexxtteerrnnaall nneettwwoorrkk aacccceessss
Off*
On
Restrict access to network sites.
EExxtteerrnnaall nneettwwoorrkk aaddddrreessss Specify the network addresses with restricted access.
EE--mmaaiill aaddddrreessss ffoorr nnoottiiffiiccaattiioonn Specify an e-mail address to send a notification of
logged events.
PPiinngg ffrreeqquueennccyy
1–300 (10*)
Specify the network query interval in seconds.
SSuubbjjeecctt Specify the subject and message of the notification e-
mail.
MMeessssaaggee
* An asterisk next to a value indicates the factory default setting.
UNIVERSAL PRINT
Universal Print is a cloud-based print protocol that provides a simple and secure print solution for Microsoft
®
365
users. Universal Print allows administrators to manage printers without the need for on-premises print servers.
Universal Print enables users to access cloud printers without the need for print drivers.
You can use the Universal Print page to register your Xerox
®
device for Universal Print.
PPrreerreeqquuiissiitteess
• Microsoft Azure AD Account
• Windows 10 Client version 1903 or higher
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
SSttaattuuss Device is not currently registered with Universal Print.
RReeggiissttrraattiioonn User can use the Universal print page to register the Xerox
®
device for Universal
Print.
PPrriinntteerr NNaammee The Default printer name appears. User can also update the Xerox
®
printer name.
RReeggiisstteerr To register, do the following steps:
1 Go to SSeettttiinnggss >> NNeettwwoorrkk//PPoorrttss >> UUnniivveerrssaall PPrriinntt, then click RReeggiisstteerr. The
Registration process authenticates the device with Microsoft
®
Azure
®
Active
Directory.
2 The Register Device window appears. To copy the registration code, click
CCooppyy, then click the link https://microsoft.com/devicelogin.
Note: The registration code expires after 15 minutes. The registration
process needs to be completed before the code expires.
3 A Microsoft-managed webpage opens. Do the following steps:
a Paste the registration code into the code field in the Enter code
window, then click NNeexxtt.
b Select the appropriate Microsoft
®
account in the Pick an account
window.
Note: For registration, select an available Microsoft
®
account. The
selected account is used solely to establish a trusted connection for
the device with the Universal Print service. After registration, Universal
Print does not use the account again.
4 A Xerox Universal Print window appears. Click CCoonnttiinnuuee and close the
window.
Note: For more information, refer to the Embedded Web Server Administrator Guide.
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
SSttaattuuss Device is online and registered with Universal Print.
RReeggiissttrraattiioonn User can use the Universal print page to deregister the Xerox
®
device for
Universal Print.
PPrriinntteerr NNaammee Registered printer name appears.
DDeerreeggiisstteerr Use this function to deregister the device from the Universal Print Service.
Additional information for Universal Print
To add a Printer from Windows Server
1. Go to SSeettttiinnggss >> PPrriinntteerr && SSccaannnneerrss, then click AAdddd aa pprriinntteerr oorr ssccaannnneerr.
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2. Select the printer from the printer list, then click AAdddd ddeevviiccee. If the printer does not appear in the list, do the
following steps:
a. Go to SSeeaarrcchh ffoorr pprriinntteerrss iinn mmyy oorrggaanniizzaattiioonn.
b. Type the registered name on the text field, and click SSeeaarrcchh. Once the printer appears on the list, click AAdddd
DDeevviiccee.
Note: Windows 11 supports PIN-protected printing. For example, to protect your print, you can use a 4-digit
PIN between 0 and 9.
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Security
LOGIN METHODS
Public
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
MMaannaaggee PPeerrmmiissssiioonnss
Function Access
Held Jobs Access
Cancel Jobs at the Device
Change Language
Internet Printing Protocol (IPP)
B/W Print
Network Folder - Scan
Control access to the printer functions.
MMaannaaggee PPeerrmmiissssiioonnss
Administrative Menus
Security Menu
Network/Ports Menu
Paper Menu
Reports Menu
Function Configuration Menus
Supplies Menu
SE Menu
Device Menu
Control access to the printer menus.
MMaannaaggee PPeerrmmiissssiioonnss
Device Management
Remote Management
Firmware Updates
Import / Export All Settings
Out of Service Erase
Embedded Web Server Access
Control access to the printer management options.
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Local Accounts
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
AAdddd UUsseerr
User Name/Password
User Name
Password
PIN
Create local accounts to manage access to the printer
functions.
MMaannaaggee GGrroouuppss//PPeerrmmiissssiioonnss
Add Group
Import Access Controls
Function Access
Administrative Menus
Device Management
All Users
Import Access Controls
Function Access
Administrative Menus
Device Management
Admin
Function Access
Administrative Menus
Device Management
Control group or user access to the printer functions,
applications, and security settings.
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CERTIFICATE MANAGEMENT
MMEENNUU IITTEEMM MMEENNUU IITTEEMM
CCoonnffiigguurree CCeerrttiiffiiccaattee DDeeffaauullttss
Common Name
Organization Name
Unit Name
Country/Region
Province Name
City Name
Subject Alternate Name
Set the default values for generated certificates.
Device Certificates Generate, delete, or view device certificates.
Manage CA Certificates Load, delete, or view Certificate Authority (CA)
certificates.
LOGIN RESTRICTIONS
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
LLooggiinn ffaaiilluurreess
1–10 (3*)
Specify the number of failed login attempts before the
user gets locked out.
FFaaiilluurree ttiimmee ffrraammee
1–60 minutes (5*)
Specify the time frame between failed login attempts
before the user gets locked out.
LLoocckkoouutt ttiimmee
1–60 minutes (5*)
Specify the lockout duration.
WWeebb LLooggiinn TTiimmeeoouutt
1–120 minutes (10*)
Specify the delay for a remote login before the user is
logged off automatically.
* An asterisk next to a value indicates the factory default setting.
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CONFIDENTIAL PRINT SETUP
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
MMaaxx IInnvvaalliidd PPIINN
2–10 (0*)
Set the number of times an invalid PIN can be entered.
• A value of zero turns off this setting.
• When the limit is reached, the print jobs for that
user name and PIN are deleted.
CCoonnffiiddeennttiiaall JJoobb EExxppiirraattiioonn
Off*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time for confidential print jobs.
• If this menu item is changed while confidential
print jobs reside in the printer memory, then the
expiration time for those print jobs does not
change to the new default value.
• If the printer is turned off, then all confidential jobs
held in the printer memory are deleted.
RReeppeeaatt JJoobb EExxppiirraattiioonn
Off*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time for a print job that you want to
repeat.
VVeerriiffyy JJoobb EExxppiirraattiioonn
Off*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time that the printer prints a copy
for the user to examine its quality, before printing the
remaining copies.
RReesseerrvvee JJoobb EExxppiirraattiioonn
Off*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time that the printer stores print jobs
for printing later.
RReeqquuiirree AAllll JJoobbss ttoo bbee HHeelldd
Off*
On
Set the printer to hold all print jobs.
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
KKeeeepp dduupplliiccaattee ddooccuummeennttss
Off*
On
Allow the storage of documents with the same file
name.
Note: An asterisk (*) next to a value indicates the factory default setting.
ERASE TEMPORARY DATA FILES
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
SSttoorreedd iinn oonnbbooaarrdd mmeemmoorryy
Off*
On
Delete all files stored on the printer memory.
* An asterisk next to a value indicates the factory default setting.
SOLUTIONS LDAP SETTINGS
UUSSEE TTOO
FFoollllooww LLDDAAPP RReeffeerrrraallss
Off*
On
Search the different servers in the domain for the
logged-in user account.
LLDDAAPP CCeerrttiiffiiccaattee VVeerriiffiiccaattiioonn
No*
Yes
Enable verification of LDAP certificates.
Note: An asterisk (*) next to a value indicates the factory default setting.
MISCELLANEOUS
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
PPrriinntt PPeerrmmiissssiioonn
Off*
On
Allow the user to print.
SSeeccuurriittyy RReesseett JJuummppeerr
Enable “Guest” access*
Specify user access to the printer.
• The jumper is located beside a lock icon on the
controller board.
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MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
No Effect
• Enable “Guest” access gives anyone access to all
aspects of the printer.
• No Effect may make access to the printer
impossible when the required security information
is unavailable.
MMiinniimmuumm PPaasssswwoorrdd LLeennggtthh
0–32
Specify the password length.
* An asterisk next to a value indicates the factory default setting.
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Reports
MENU SETTINGS PAGE
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
MMeennuu SSeettttiinnggss PPaaggee Print a report that contains the printer menus.
DEVICE
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
DDeevviiccee IInnffoorrmmaattiioonn Print a report that contains information about the
printer.
DDeevviiccee SSttaattiissttiiccss Print a report about printer usage and supply status.
PPrrooffiillee LLiisstt Print a list of profiles that are stored in the printer.
AAsssseett RReeppoorrtt Print a report that contains the printer serial number
and model name.
PRINT
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
PPrriinntt FFoonnttss
PCL Fonts
PostScript Fonts
Print samples and information about the fonts that are
available in each printer language.
NETWORK
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
NNeettwwoorrkk SSeettuupp PPaaggee Print a page that shows the configured network and
wireless settings on the printer.
This menu item appears only in network printers or
printers connected to print servers.
WWii--FFii DDiirreecctt CCoonnnneecctteedd CClliieennttss Print a page that shows the list of devices that are
connected to the printer using Wi-Fi Direct.
This menu item appears only when Enable Wi-Fi Direct
is set to On.
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Supplies Plan
PLAN ACTIVATION
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
• Sequence Number
• Device Serial Number
• Activation Code
It describes the details of the activation process for the
purchased Supplies plan. Contact your Xerox
representative to get a Supplies Activation Code.
Subscription Service plans are not offered in all
geographic locations
For more information about Xerox
®
supplies and service
plans, contact your Xerox representative.
PLAN CONVERSION
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
• Current Plan
• Device Serial Number
• Total Impressions
• Conversion Code
It describes the details of the conversion process for
the existing Supplies plan. Contact your Xerox
representative to get a Supplies Conversion Code.
Subscription Service plans are not offered in all
geographic locations
For more information about Xerox
®
supplies and service
plans, contact your Xerox representative.
SUBSCRIPTION SERVICE
MMEENNUU IITTEEMM DDEESSCCRRIIPPTTIIOONN
• Status
It indicates the subscription status.
• Check Subscription
To activate a Subscription Service Plan, do the
following:
1 Go to SSeettttiinnggss >> SSuupppplliieess PPllaann >> SSuubbssccrriippttiioonn
SSeerrvviiccee.
2 For Subscription Service, click CChheecckk SSuubbssccrriippttiioonn,
then follow the directions provided by your Xerox
representative.
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7
Maintain the Printer
This chapter contains:
Checking the Status of Parts and Supplies .... . . ... . . ..... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... 112
Configuring supply notifications.. . .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... 113
Setting up e-mail alerts .. . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... 114
Viewing reports ... . .... . ...... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . .. 115
Ordering Parts and Supplies .. . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . . .... . .... . ..... . .... . ..... . . .. 116
Replacing parts and supplies .. .... . ..... . . .... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . ..... . ... 117
Cleaning printer parts ... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . .... . ..... . .... . ..... . . ... . . .... 122
Saving energy and paper.... . ..... . . ... . . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... 123
Moving the printer to another location . .... . . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . ..... . .... . .. 124
Checking the Status of Parts and Supplies
1. From the control panel, navigate to SSeettttiinnggss >> OOKK >> RReeppoorrttss >> OOKK >> DDeevviiccee >> OOKK >> DDeevviiccee SSttaattiissttiiccss >> OOKK.
2. From the Supply Information section of the pages printed, check the status of parts and supplies.
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Configuring supply notifications
1. Open a web browser, and then type the printer IP address in the address field.
• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2. Click SSeettttiinnggss >> OOKK >> DDeevviiccee >> OOKK >> NNoottiiffiiccaattiioonnss >> OOKK
3. From the Supplies menu, click CCuussttoomm SSuuppppllyy NNoottiiffiiccaattiioonnss.
4. Select a notification for each supply item.
5. Apply the changes.
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Setting up e-mail alerts
Configure the printer to send e-mail alerts when supplies are low, when paper must be changed or added, or when
there is a paper jam.
1. Open a web browser, and then type the printer IP address in the address field.
• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the web page correctly.
2. Click SSeettttiinnggss >> OOKK >> DDeevviiccee >> OOKK >> NNoottiiffiiccaattiioonnss >> OOKK >> EE--mmaaiill AAlleerrtt SSeettuupp, and then configure the
settings.
3. Click SSeettuupp EE--mmaaiill LLiissttss aanndd AAlleerrttss, and then configure the settings.
4. Apply the changes.
Note: For more information on SMTP server settings, contact your e-mail provider.
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Viewing reports
You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the
printer, network, and supplies.
1. Open a Web browser, and then type the printer IP address in the address field.
• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2. Click RReeppoorrttss, and then click the type of report you want to view.
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Ordering Parts and Supplies
To view and order parts and supplies for your printer, go to https://www.xerox.com/supplies, then enter your product
in the search field.
Note: All life estimates for printer supplies assume printing on letter or A4-size plain paper.
WWaarrnniinngg:: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause
damage to your printer.
USING GENUINE XEROX PARTS AND SUPPLIES
Your Xerox printer is designed to function best with genuine Xerox parts and supplies. Use of third-party parts or
supplies can affect the performance, reliability, or life of the printer and its imaging components. It can also affect
warranty coverage. Damage caused by the use of third-party parts or supplies is not covered by the warranty.
All life indicators are designed to function with Xerox supplies and parts and can deliver unpredictable results if
third-party supplies are used. Imaging component usage beyond the intended life can damage your Xerox printer
or associated components.
WWaarrnniinngg:: Supplies and parts without Return Program agreement terms may be reset and
remanufactured. However, the manufacturer’s warranty does not cover any damage caused by non-
genuine supplies or parts. Resetting counters on the supply or part without proper remanufacturing can
cause damage to your printer. After resetting the supply or part counter, your printer may display an error
indicating the presence of the reset item.
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Replacing parts and supplies
REPLACING THE TONER CARTRIDGE
1. Open the front door.
WWaarrnniinngg——PPootteennttiiaall DDaammaaggee:: To prevent damage from electrostatic discharge, touch any exposed
metal frame of the printer before accessing or touching interior areas of the printer.
2. Remove the imaging unit.
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3. Twist the blue latch, and then remove the used toner cartridge from the imaging unit.
WWaarrnniinngg——PPootteennttiiaall DDaammaaggee:: Do not expose the imaging unit to direct light for more than 10
minutes. Extended exposure to light may cause print quality problems.
WWaarrnniinngg——PPootteennttiiaall DDaammaaggee:: Do not touch the photoconductor drum. Doing so may affect the
quality of future print jobs.
4. Unpack the new toner cartridge.
5. Shake the toner cartridge to redistribute the toner.
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6. Insert the new toner cartridge into the imaging unit until it clicks into place.
7. Insert the imaging unit.
8. Close the door.
REPLACING THE IMAGING UNIT
1. Open the front door.
WWaarrnniinngg:: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer
before accessing or touching interior areas of the printer.
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2. Remove the used imaging unit.
3. Twist the blue latch, and then remove the toner cartridge from the used imaging unit.
4. Unpack the new imaging unit, and then insert the toner cartridge until it clicks into place.
WWaarrnniinngg:: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
WWaarrnniinngg:: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
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Cleaning printer parts
CLEANING THE PRINTER
CCAAUUTTIIOONN——SSHHOOCCKK HHAAZZAARRDD:: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
• Perform this task after every few months.
• Damage to the printer caused by improper handling is not covered by the printer warranty.
1. Turn off the printer, and then unplug the power cord from the electrical outlet.
2. Remove paper from the standard output tray and multipurpose feeder.
3. Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4. Wipe the outside of the printer with a damp, soft, lint-free cloth.
• Do not use household cleaners or detergents as they may damage the finish of the printer.
• Make sure that all areas of the printer are dry after cleaning.
5. Connect the power cord to the electrical outlet, and then turn on the printer.
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
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Saving energy and paper
CONFIGURING THE POWER SAVE MODE SETTINGS
Sleep Mode
1. From the control panel, navigate to: SSeettttiinnggss >> OOKK >> DDeevviiccee >> OOKK >> PPoowweerr MMaannaaggeemmeenntt >> OOKK >> TTiimmeeoouuttss >>
OOKK >> SSlleeeepp MMooddee >> OOKK
2. Enter the amount of time that the printer stays idle before it enters Sleep mode.
Hibernate Mode
1. From the control panel, navigate to: SSeettttiinnggss >> OOKK >> DDeevviiccee >> OOKK >> PPoowweerr MMaannaaggeemmeenntt >> OOKK >> TTiimmeeoouuttss >>
OOKK >> HHiibbeerrnnaattee MMooddee >> OOKK
2. Select the amount of time before the printer enters Hibernate mode.
• Make sure to wake the printer from Hibernate mode before sending a print job.
• To wake the printer from Hibernate mode, press the power button.
• The Embedded Web Server is disabled when the printer is in Hibernate mode.
CONSERVING SUPPLIES
• Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
• Print multiple pages on a single sheet of paper.
• Use the preview feature to see how the document looks like before printing it.
• Print one copy of the document to check its content and format for accuracy.
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Moving the printer to another location
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: If the printer weight is greater than 20kg (44lb), then it may
require two or more people to lift it safely.
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
• Make sure that all doors and trays are closed.
• Turn off the printer, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer.
• If the printer has separate floor-standingoptional trays or output optionsattached to it, then disconnect them
before moving the printer.
• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
• If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer off the trays. Do not try to lift the printer and any options at the same
time.
• Always use the handholds on the printer to lift it.
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
• Make sure that your fingers are not under the printer when you set it down.
• Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
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®
B310 Printer User Guide 125
8
Troubleshoot a Problem
This chapter contains:
Print quality problems ... . .... . ..... . . ... . . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . . .... . .... . ...... . .... . ..... . .... . .... . . .... . . ... . . ..... 126
Printing problems..... . .... . ..... . . .... . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . ... 127
The Printer Is Not Responding . .... . .... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . .... . ...... . .. 160
Network connection problems .. . . ... . . ..... . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . . .... . 162
Issues with supplies ... . .... . .... . . ..... . .... . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ...... . .... . ..... . .. 165
Clearing Jams. .... . ..... . .... . .... . . ..... . .... . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ...... . .... . ..... . .. 166
Paper feed problems.. . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ..... . . ... . . ..... . .. 180
Contacting customer support .. . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ...... . .... . . 185
Print quality problems
Find the image that resembles the print quality problem you are having, and then click the link below it to read
problem-solving steps.
• Blank or white pages
• Dark print
• Fine lines are not printed correctly
• Folded or wrinkled paper
• Gray background
• Horizontal light bands
• Incorrect margins
• Light print
• Mottled print and dots
• Paper curl
• Print crooked or skewed
• Print crooked or skewed
• Solid black pages
• Text or images cut off
• Toner easily rubs off
• Vertical dark bands
• Vertical dark lines or streaks
• Vertical dark streaks with print missing
• Vertical light bands
• Vertical white lines
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Printing problems
PRINT QUALITY IS POOR
Blank or white pages
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
SSeettttiinnggss > TTrroouubblleesshhoooottiinngg > PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press
to navigate through the settings.
AACCTTIIOONN YYEESS NNOO
SStteepp 11
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not supported,
then install a supported one.
2 Print the document.
Is the printer printing blank or white
pages?
Go to step 2. The problem is solved.
SStteepp 22
1 Remove the imaging unit.
Do not expose the imaging unit
to direct light for more than 10
minutes. Extended exposure to
light may cause print quality
problems.
Do not touch the
photoconductor drum under the
imaging unit. Doing so may
affect the quality of future print
jobs.
2 Check the imaging unit for signs
of damage.
Go to step 3. The problem is solved.
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Troubleshoot a Problem
AACCTTIIOONN YYEESS NNOO
Make sure that the
photoconductor drum contact is
not bent or out of place.
3 Firmly shake the imaging unit to
redistribute the toner.
4 Insert the imaging unit.
5 Print the document.
Is the printer printing blank or white
pages?
SStteepp 33
Replace the toner cartridge.
Is the printer printing blank or white
pages?
Go to step 4. The problem is solved.
SStteepp 44
Replace the imaging unit.
Is the printer printing blank or white
pages?
Contact customer support. The problem is solved.
Dark print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
SSeettttiinnggss > TTrroouubblleesshhoooottiinngg > PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press
to navigate through the settings.
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AACCTTIIOONN YYEESS NNOO
SStteepp 11
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not supported,
then install a supported one.
2 Print the document.
Is the print dark?
Go to step 2. The problem is solved.
SStteepp 22
1 Turn off the printer, wait for
about 10 seconds, and then
turn on the printer.
2 Reduce toner darkness.
From the control panel, navigate
to:
SSeettttiinnggss > PPrriinntt > QQuuaalliittyy >
TToonneerr DDaarrkknneessss
3 Print the document.
Is the print dark?
Go to step 3. The problem is solved.
SStteepp 33
1 Depending on your operating
system, specify the paper type
from the Printing Preferences or
Print dialog.
• Make sure that the setting
matches the paper loaded.
• You can also change the
setting on the printer control
panel. Navigate to SSeettttiinnggss
> PPaappeerr > TTrraayy
CCoonnffiigguurraattiioonn > PPaappeerr
SSiizzee//TTyyppee.
2 Print the document.
Is the print dark?
Go to step 4. The problem is solved.
SStteepp 44
Check if the paper has texture or
rough finishes.
Are you printing on textured or
rough paper?
Go to step 5. Go to step 6.
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AACCTTIIOONN YYEESS NNOO
SStteepp 55
1 Replace textured paper with
plain paper.
2 Print the document.
Is the print dark?
Go to step 6. The problem is solved.
SStteepp 66
1 Load paper from a fresh
package.
Paper absorbs moisture due to
high humidity. Store paper in its
original wrapper until you are
ready to use it.
2 Print the document.
Is the print dark?
Go to step 7. The problem is solved.
SStteepp 77
1 Remove, and then insert the
imaging unit.
Do not expose the imaging unit
to direct light for more than 10
minutes. Extended exposure to
light may cause print quality
problems.
Do not touch the
photoconductor drum under the
imaging unit. Doing so may
affect the quality of future print
jobs.
2 Print the document.
Is the print dark?
Go to step 8. The problem is solved.
SStteepp 88
1 Replace the imaging unit.
2 Print the document.
Is the print dark?
Contact customer support. The problem is solved.
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Fine lines are not printed correctly
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
SSeettttiinnggss > TTrroouubblleesshhoooottiinngg > PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press
to navigate through the settings.
AACCTTIIOONN YYEESS NNOO
SStteepp 11
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not supported,
then install a supported one.
2 Print the document.
Are fine lines not printed correctly?
Go to step 2. The problem is solved.
SStteepp 22
1 Increase toner darkness.
From the control panel, navigate
to:
SSeettttiinnggss > PPrriinntt > QQuuaalliittyy >
TToonneerr DDaarrkknneessss
2 Print the document.
Are fine lines not printed correctly?
Contact customer support. The problem is solved.
Folded or wrinkled paper
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Troubleshoot a Problem
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
SSeettttiinnggss > TTrroouubblleesshhoooottiinngg > PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press
to navigate through the settings.
AACCTTIIOONN YYEESS NNOO
SStteepp11
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not supported,
then install a supported one.
2 Print the document.
Is the paper folded or wrinkled?
Go to step 2. The problem is solved.
SStteepp22
1 Load paper from a fresh
package.
Paper absorbs moisture due to
high humidity. Store paper in its
original wrapper until you are
ready to use it.
2 Print the document.
Is the paper folded or wrinkled?
Go to step 3. The problem is solved.
SStteepp33
1 Depending on your operating
system, specify the paper type
from the Printing Preferences or
Print dialog.
• Make sure that the setting
matches the paper loaded.
• You can also change the
setting from the printer
control panel. Navigate to
SSeettttiinnggss > PPaappeerr > TTrraayy
CCoonnffiigguurraattiioonn > PPaappeerr
SSiizzee//TTyyppee.
2 Print the document.
Is the paper folded or wrinkled?
Contact customer support. The problem is solved.
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Gray background
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
SSeettttiinnggss > TTrroouubblleesshhoooottiinngg > PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press
to navigate through the settings.
AACCTTIIOONN YYEESS NNOO
SStteepp 11
1 Turn off the printer, wait for 10
seconds, and then turn on the
printer.
2 Decrease toner darkness.
From the control panel, navigate
to:
SSeettttiinnggss > PPrriinntt > QQuuaalliittyy >
TToonneerr DDaarrkknneessss
3 Print the document.
Does gray background appear on
prints?
Go to step 2. The problem is solved.
SStteepp 22
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the toner cartridge is not
supported, then install a
supported one.
2 Print the document.
Does gray background appear on
prints?
Go to step 3. The problem is solved.
SStteepp 33
1 Depending on your operating
system, specify the paper type
from the Printing Preferences or
Print dialog.
Go to step 4. The problem is solved.
Xerox
®
B310 Printer User Guide 133
Troubleshoot a Problem
AACCTTIIOONN YYEESS NNOO
• Make sure that the setting
matches the paper loaded.
• You can also change the
setting from the printer
control panel. Navigate to
SSeettttiinnggss > PPaappeerr > TTrraayy
CCoonnffiigguurraattiioonn > PPaappeerr
SSiizzee//TTyyppee.
2 Print the document.
Does gray background appear on
prints?
SStteepp 44
1 Remove, and then insert the
imaging unit.
Do not expose the imaging unit
to direct light for more than 10
minutes. Extended exposure to
light may cause print quality
problems.
Do not touch the
photoconductor drum under the
imaging unit. Doing so may
affect the quality of future print
jobs.
2 Print the document.
Does gray background appear on
prints?
Go to step 5. The problem is solved.
SStteepp 55
1 Update the printer firmware. For
more information, see Updating
Software.
2 Print the document.
Does gray background appear on
prints?
Go to step 6. The problem is solved.
SStteepp 66
1 Replace the imaging unit.
2 Print the document.
Does gray background appear on
prints?
Contact customer support. The problem is solved.
134
Xerox
®
B310 Printer User Guide
Troubleshoot a Problem
Incorrect margins
AACCTTIIOONN YYEESS NNOO
SStteepp 11
1 Adjust the paper guides to the
correct position for the paper
loaded.
2 Print the document.
Are the margins correct?
The problem is solved. Go to step 2.
SStteepp 22
1 Set the paper size.
From the control panel, navigate
to:
SSeettttiinnggss > PPaappeerr > TTrraayy
CCoonnffiigguurraattiioonn > PPaappeerr SSiizzee//
TTyyppee
2 Print the document.
Are the margins correct?
The problem is solved. Go to step 3.
SStteepp 33
1 Depending on your operating
system, specify the paper size
from the Printing Preferences or
Print dialog.
Make sure that the setting
matches the paper loaded.
2 Print the document.
Are the margins correct?
The problem is solved. Contact customer support.
Xerox
®
B310 Printer User Guide 135
Troubleshoot a Problem
Light print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
SSeettttiinnggss > TTrroouubblleesshhoooottiinngg > PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press
to navigate through the settings.
AACCTTIIOONN YYEESS NNOO
SStteepp 11
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not supported,
then install a supported one.
2 Print the document.
Is the print light?
Go to step 2. The problem is solved.
SStteepp 22
1 Turn off the printer, wait for
about 10 seconds, and then
turn on the printer.
2 Increase toner darkness.
From the control panel, navigate
to:
SSeettttiinnggss > PPrriinntt > QQuuaalliittyy >
TToonneerr DDaarrkknneessss
3 Print the document.
Is the print light?
Go to step 3. The problem is solved.
SStteepp 33
1 Depending on your operating
system, specify the paper type
from the Printing Preferences or
Print dialog.
• Make sure that the setting
matches the paper loaded.
• You can also change the
setting on the printer control
Go to step 4. The problem is solved.
136
Xerox
®
B310 Printer User Guide
Troubleshoot a Problem
AACCTTIIOONN YYEESS NNOO
panel. Navigate to SSeettttiinnggss
> PPaappeerr > TTrraayy
CCoonnffiigguurraattiioonn > PPaappeerr
SSiizzee//TTyyppee.
2 Print the document.
Is the print light?
SStteepp 44
1 Depending on your operating
system, specify the print
resolution from the Printing
Preferences or Print dialog.
2 Set the resolution to 660000 ddppii.
3 Print the document.
Is the print light?
Go to step 5. The problem is solved.
SStteepp 55
1 Remove the imaging unit.
Do not expose the imaging unit
to direct light for more than 10
minutes. Extended exposure to
light can cause print quality
problems.
Do not touch the
photoconductor drum under the
imaging unit. Doing so may
affect the quality of future print
jobs.
2 Firmly shake the imaging unit to
redistribute the toner.
3 Insert the imaging unit.
4 Turn off the printer, wait for 10
seconds, and then turn on the
printer.
5 Print the document.
Is the print light?
Go to step 6. The problem is solved.
Xerox
®
B310 Printer User Guide 137
Troubleshoot a Problem
AACCTTIIOONN YYEESS NNOO
SStteepp 66
1 Check the status of the toner
cartridge.
From the control panel, navigate
to:
SSeettttiinnggss > RReeppoorrttss > DDeevviiccee >
DDeevviiccee SSttaattiissttiiccss
2 From the Supply Information
section of the pages printed,
check the status of the toner
cartridge.
Is the toner cartridge near end of
life?
Go to step 7. Contact customer support.
SStteepp 77
1 Replace the toner cartridge.
2 Print the document.
Is the print light?
Contact customer support. The problem is solved.
Mottled print and dots
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
SSeettttiinnggss > TTrroouubblleesshhoooottiinngg > PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press OOKK to
navigate through the settings.
138
Xerox
®
B310 Printer User Guide
Troubleshoot a Problem
AACCTTIIOONN YYEESS NNOO
SStteepp 11
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not supported,
then install a supported one.
2 Print the document.
Is the print mottled?
Go to step 2. The problem is solved.
SStteepp 22
Check the printer for leaked toner
contamination.
Is the printer free of leaked toner?
Go to step 3. Contact customer support.
SStteepp 33
1 Check the status of the imaging
unit.
From the control panel, navigate
to:
SSeettttiinnggss > RReeppoorrttss > DDeevviiccee >
DDeevviiccee SSttaattiissttiiccss
2 From the Supply Information
section of the pages printed,
check the status of the imaging
unit.
Is the imaging unit near end of life?
Go to step 4. Contact customer support.
SStteepp 44
1 Replace the imaging unit.
2 Print the document.
Is the print mottled?
Contact customer support. The problem is solved.
Paper curl
Xerox
®
B310 Printer User Guide 139
Troubleshoot a Problem
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
SSeettttiinnggss > TTrroouubblleesshhoooottiinngg > PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press
to navigate through the settings.
AACCTTIIOONN YYEESS NNOO
SStteepp 11
1 Check if the paper loaded is
supported.
If paper is not supported, then
load a supported paper.
2 Print the document.
Is the paper curled?
Go to step 2. The problem is solved.
SStteepp 22
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not supported,
then install a supported one.
2 Print the document.
Is the paper curled?
Go to step 3. The problem is solved.
SStteepp 33
1 Adjust the guides in the tray to
the correct position for the
paper loaded.
2 Print the document.
Is the paper curled?
Go to step 4. The problem is solved.
SStteepp 44
1 Depending on your operating
system, specify the paper size
and paper type from the
Printing Preferences or Print
dialog.
• Make sure that the settings
match the paper loaded.
• You can also change the
setting on the printer control
panel. Navigate to SSeettttiinnggss
> PPaappeerr > TTrraayy
CCoonnffiigguurraattiioonn > PPaappeerr
SSiizzee//TTyyppee.
2 Print the document.
Go to step 5. The problem is solved.
140
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®
B310 Printer User Guide
Troubleshoot a Problem
AACCTTIIOONN YYEESS NNOO
Is the paper curled?
SStteepp 55
1 Remove paper, flip it over, and
then reload paper.
2 Print the document.
Is the paper curled?
Go to step 6. The problem is solved.
SStteepp 66
1 Load paper from a fresh
package.
Paper absorbs moisture due to
high humidity. Store paper in its
original wrapper until you are
ready to use it.
2 Print the document.
Is the paper curled?
Contact customer support. The problem is solved.
Print crooked or skewed
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
SSeettttiinnggss > TTrroouubblleesshhoooottiinngg > PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press
to navigate through the settings.
AACCTTIIOONN YYEESS NNOO
SStteepp 11
1 Adjust the guides in the tray to
the correct position for the
paper loaded.
2 Print the document.
Is the print crooked or skewed?
Go to step 2. The problem is solved.
SStteepp 22
1 Load paper from a fresh
package.
Go to step 3. The problem is solved.
Xerox
®
B310 Printer User Guide 141
Troubleshoot a Problem
AACCTTIIOONN YYEESS NNOO
Paper absorbs moisture due to
high humidity. Store paper in its
original wrapper until you are
ready to use it.
2 Print the document.
Is the print crooked or skewed?
SStteepp 33
1 Check if the paper loaded is
supported.
If paper is not supported, then
load a supported paper.
2 Print the document.
Is the print crooked or skewed?
Contact customer support. The problem is solved.
SStteepp 44
1 For two-sided printing, check if
the paper size setting in the
duplex unit is set correctly.
Letter, legal, Oficio, or folio must
be set to Letter.
2 Print the document.
Is the print crooked or skewed?
Contact customer support. The problem is solved.
Solid black pages
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
SSeettttiinnggss > TTrroouubblleesshhoooottiinngg > PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press
to navigate through the settings.
142
Xerox
®
B310 Printer User Guide
Troubleshoot a Problem
AACCTTIIOONN YYEESS NNOO
SStteepp 11
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the toner cartridge is not
supported, then install a
supported one.
2 Print the document.
Is the printer printing solid black
pages?
Go to step 2. The problem is solved.
SStteepp 22
1 Remove, and then insert the
imaging unit.
Do not expose the imaging unit
to direct light for more than 10
minutes. Extended exposure to
light may cause print quality
problems.
Do not touch the
photoconductor drum under the
imaging unit. Doing so may
affect the quality of future print
jobs.
2 Print the document.
Is the printer printing solid black
pages?
Go to step 3. The problem is solved.
SStteepp 33
Check the imaging unit for signs of
damage.
Make sure that the photoconductor
drum contact is not bent or out of
place.
Is the imaging unit free from
damage?
Contact customer support. Go to step 4.
SStteepp 44
1 Replace the imaging unit.
2 Print the document.
Is the printer printing solid black
pages?
Contact customer support. The problem is solved.
Xerox
®
B310 Printer User Guide 143
Troubleshoot a Problem
Text or images cut off
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
SSeettttiinnggss > TTrroouubblleesshhoooottiinngg > PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press
to navigate through the settings.
AACCTTIIOONN YYEESS NNOO
SStteepp 11
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the toner cartridge is not
supported, then install a
supported one.
2 Print the document.
Are text or images cut off?
Go to step 2. The problem is solved.
SStteepp 22
1 Remove, and then insert the
imaging unit.
Do not expose the imaging unit
to direct light for more than 10
minutes. Extended exposure to
light may cause print quality
problems.
Do not touch the
photoconductor drum under the
imaging unit. Doing so may
affect the quality of future print
jobs.
2 Print the document.
Are text or images cut off?
Go to step 3. The problem is solved.
SStteepp 33
1 Replace the imaging unit.
2 Print the document.
Are text or images cut off?
Contact customer support. The problem is solved.
144
Xerox
®
B310 Printer User Guide
Troubleshoot a Problem
Toner easily rubs off
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
SSeettttiinnggss > TTrroouubblleesshhoooottiinngg > PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press
to navigate through the settings.
AACCTTIIOONN YYEESS NNOO
SStteepp 11
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the toner cartridge is not
supported, then install a
supported one.
2 Print the document.
Does toner easily rub off?
Go to step 2. The problem is solved.
SStteepp 22
1 Depending on your operating
system, specify the paper type
from the Printing Preferences or
Print dialog.
• Make sure that the setting
matches the paper loaded.
• You can also change the
setting on the printer control
panel. Navigate to SSeettttiinnggss
> PPaappeerr > TTrraayy
CCoonnffiigguurraattiioonn > PPaappeerr
SSiizzee//TTyyppee.
2 Print the document.
Does toner easily rub off?
Contact customer support. The problem is solved.
Xerox
®
B310 Printer User Guide 145
Troubleshoot a Problem
Horizontal light bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
SSeettttiinnggss > TTrroouubblleesshhoooottiinngg > PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press
to navigate through the settings.
146
Xerox
®
B310 Printer User Guide
Troubleshoot a Problem
AACCTTIIOONN YYEESS NNOO
SStteepp 11
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not supported,
then install a supported one.
2 Print the document.
Do horizontal light bands appear on
prints?
Go to step 2. The problem is solved.
SStteepp 22
1 Remove, and then insert the
imaging unit.
Do not expose the imaging unit
to direct light for more than 10
minutes. Extended exposure to
light may cause print quality
problems.
Do not touch the
photoconductor drum under the
imaging unit. Doing so may
affect the quality of future print
jobs.
2 Print the document.
Do horizontal light bands appear on
prints?
Go to step 3. The problem is solved.
SStteepp 33
1 Replace the imaging unit.
2 Print the document.
Do horizontal light bands appear on
prints?
Contact customer support. The problem is solved.
Vertical light bands
Xerox
®
B310 Printer User Guide 147
Troubleshoot a Problem
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
SSeettttiinnggss > TTrroouubblleesshhoooottiinngg > PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press
to navigate through the settings.
AACCTTIIOONN YYEESS NNOO
SStteepp 11
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not supported,
then install a supported one.
2 Print the document.
Do vertical light bands appear on
prints?
Go to step 2. The problem is solved.
SStteepp 22
1 Check the status of the toner
cartridge.
From the control panel, navigate
to:
SSeettttiinnggss > RReeppoorrttss > DDeevviiccee >
DDeevviiccee SSttaattiissttiiccss
2 From the Supply Information
section of the pages printed,
check the status of the toner
cartridge.
Do vertical light bands appear on
prints?
Go to step 3. The problem is solved.
SStteepp 33
1 Replace the toner cartridge.
2 Print the document.
Do vertical light bands appear on
prints?
Contact customer support. The problem is solved.
Vertical white lines
148 Xerox
®
B310 Printer User Guide
Troubleshoot a Problem
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
SSeettttiinnggss > TTrroouubblleesshhoooottiinngg > PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press
to navigate through the settings.
AACCTTIIOONN YYEESS NNOO
SStteepp 11
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not supported,
then install a supported one.
2 Print the document.
Do vertical white lines appear on
prints?
Go to step 2. The problem is solved.
SStteepp 22
1 Depending on your operating
system, specify the paper type
from the Printing Preferences or
Print dialog.
• Make sure that the setting
matches the paper loaded.
• You can also change the
setting on the printer control
panel. Navigate to SSeettttiinnggss
> PPaappeerr > TTrraayy
CCoonnffiigguurraattiioonn > PPaappeerr
SSiizzee//TTyyppee.
2 Print the document.
Do vertical white lines appear on
prints?
Contact customer support. The problem is solved.
Vertical dark bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
SSeettttiinnggss > TTrroouubblleesshhoooottiinngg > PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press
to navigate through the settings.
Xerox
®
B310 Printer User Guide 149
Troubleshoot a Problem
AACCTTIIOONN YYEESS NNOO
SStteepp 11
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the toner cartridge is not
supported, then install a
supported one.
2 Print the document.
Do vertical dark bands appear on
prints?
Go to step 2. The problem is solved.
SStteepp 22
1 Remove, and then insert the
imaging unit.
Do not expose the imaging unit
to direct light for more than 10
minutes. Extended exposure to
light may cause print quality
problems.
Do not touch the
photoconductor drum under the
imaging unit. Doing so may
affect the quality of future print
jobs.
2 Print the document.
Do vertical dark bands appear on
prints?
Go to step 3. The problem is solved.
SStteepp 33
1 Check if a bright light enters the
right side of the printer, and
move the printer if necessary.
2 Print the document.
Do vertical dark bands appear on
prints?
Contact customer support. The problem is solved.
150
Xerox
®
B310 Printer User Guide
Troubleshoot a Problem
Vertical dark lines or streaks
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
SSeettttiinnggss > TTrroouubblleesshhoooottiinngg > PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press
to navigate through the settings.
Xerox
®
B310 Printer User Guide 151
Troubleshoot a Problem
AACCTTIIOONN YYEESS NNOO
SStteepp 11
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the toner cartridge is not
supported, then install a
supported one.
2 Print the document.
Do vertical dark lines or streaks
appear on prints?
Go to step 2. The problem is solved.
SStteepp 22
1 Remove, and then reinstall the
imaging unit.
Do not expose the imaging unit
to direct light for more than 10
minutes. Extended exposure to
light can cause print quality
problems.
Do not touch the
photoconductor drum under the
imaging unit. Doing so may
affect the quality of future print
jobs.
2 Print the document.
Do vertical dark lines or streaks
appear on prints?
Go to step 3. The problem is solved.
SStteepp 33
1 Replace the imaging unit.
2 Print the document.
Do vertical dark lines or streaks
appear on prints?
Contact customer support. The problem is solved.
152
Xerox
®
B310 Printer User Guide
Troubleshoot a Problem
Vertical dark streaks with print missing
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
SSeettttiinnggss > TTrroouubblleesshhoooottiinngg > PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press
to navigate through the settings.
AACCTTIIOONN YYEESS NNOO
SStteepp 11
1 Remove, and then insert the
imaging unit.
Do not expose the imaging unit
to direct light for more than 10
minutes. Extended exposure to
light may cause print quality
problems.
Do not touch the
photoconductor drum under the
imaging unit. Doing so may
affect the quality of future print
jobs.
2 Print the document.
Do vertical dark streaks with missing
images appear on prints?
Go to step 2. The problem is solved.
SStteepp 22
1 Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the toner cartridge is not
supported, then install a
supported one.
2 Print the document.
Do vertical dark streaks with missing
images appear on prints?
Contact customer support. The problem is solved.
Xerox
®
B310 Printer User Guide 153
Troubleshoot a Problem
Repeating defects
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
SSeettttiinnggss > TTrroouubblleesshhoooottiinngg > PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press
to navigate through the settings.
AACCTTIIOONN YYEESS NNOO
SStteepp 11
Using the Print Quality Test Pages,
check if the distance between the
repeating defects is equal to any of
the following:
IImmaaggiinngg uunniitt
• 96mm (3.78in.)
• 37.7mm (1.48in.)
TToonneerr ccaarrttrriiddggee
• 43.5mm (1.71in.)
• 37.5mm (1.48in.)
TTrraannssffeerr rroolllleerr
• 52mm (2.05in.)
FFuusseerr
• 79.8mm (3.14in.)
• 62.5mm (2.46in.)
Does the distance between the
repeating defects match the toner
cartridge or imaging unit
measurements?
Go to step 2.
If the repeating defects match the
transfer roller or fuser
measurements, then contact
customer support.
Take note of the distance, and then
contact customer support.
SStteepp 22
1 Replace the affected supply
item.
2 Print the document.
Do the repeating defects appear?
Contact customer support. The problem is solved.
154
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®
B310 Printer User Guide
Troubleshoot a Problem
PRINT JOBS DO NOT PRINT
AACCTTIIOONN YYEESS NNOO
SStteepp 11
1 From the document you are
trying to print, open the Print
dialog, and then check if you
have selected the correct
printer.
2 Print the document.
Is the document printed?
The problem is solved. Go to step 2.
SStteepp 22
1 Check if the printer is on.
2 Resolve any error messages that
appear on the display.
3 Print the document.
Is the document printed?
The problem is solved. Go to step 3.
SStteepp 33
1 Check if the ports are working
and if the cables are securely
connected to the computer and
the printer.
For more information, see the
setup documentation that came
with the printer.
2 Print the document.
Is the document printed?
The problem is solved. Go to step 4.
SStteepp 44
1 Turn off the printer, wait for
about 10 seconds, and then
turn on the printer.
2 Print the document.
Is the document printed?
The problem is solved. Go to step 5.
SStteepp 55
1 Remove, and then reinstall the
print driver.
2 Print the document.
Is the document printed?
The problem is solved. Contact customer support.
Xerox
®
B310 Printer User Guide 155
Troubleshoot a Problem
SLOW PRINTING
AACCTTIIOONN YYEESS NNOO
SStteepp 11
Make sure that the printer cable is
securely connected to the printer
and to the computer, print server,
option, or other network device.
Is the printer printing slow?
Go to step 2. The problem is solved.
SStteepp 22
1 Make sure that the printer is not
in Quiet Mode.
From the control panel, navigate
to:
SSeettttiinnggss >
> DDeevviiccee >
> MMaaiinntteennaannccee > >
CCoonnffiigg MMeennuu >
> DDeevviiccee
OOppeerraattiioonnss >
> QQuuiieett
MMooddee >
2 Print the document.
Is the printer printing slow?
Go to step 3. The problem is solved.
SStteepp 33
1 Depending on your operating
system, specify the print
resolution from the Printing
Preferences or Print dialog.
2 Set the resolution to 660000 ddppii.
3 Print the document.
Is the printer printing slow?
Go to step 4. The problem is solved.
SStteepp 44
1 From the control panel, navigate
to:
SSeettttiinnggss >
> PPrriinntt >
> QQuuaalliittyy > > PPrriinntt
RReessoolluuttiioonn >
2 Set the resolution to 660000 ddppii.
3 Print the document.
Is the printer printing slow?
Go to step 5. The problem is solved.
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SStteepp 55
1 Depending on your operating
system, specify the paper type
from the Printing Preferences or
Print dialog.
• Make sure that the setting
matches the paper loaded.
• Heavier paper prints more
slowly.
• Paper narrower than letter,
A4, and legal may print
more slowly.
2 Print the document.
Is the printer printing slow?
Go to step 6. The problem is solved.
SStteepp 66
1 Make sure that the printer
settings for texture and weight
match the paper being loaded.
From the control panel, navigate
to:
SSeettttiinnggss >
> PPaappeerr >
> MMeeddiiaa CCoonnffiigguurraattiioonn >
> MMeeddiiaa TTyyppeess >
Rough paper textures and heavy
paper weights may print more
slowly.
2 Print the document.
Is the printer printing slow?
Go to step 7. The problem is solved.
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AACCTTIIOONN YYEESS NNOO
SStteepp 77
Remove held jobs.
Is the printer printing slow?
Go to step 8. The problem is solved.
SStteepp 88
1 Make sure that the printer is not
overheating.
• Allow the printer to cool
down after a long print job.
• Observe the recommended
ambient temperature for the
printer. For more
information, refer to
Selecting a location for the
printer
2 Print the document.
Is the printer printing slow?
Contact customer support. The problem is solved.
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JOB PRINTS FROM THE WRONG TRAY OR ON THE WRONG PAPER
AACCTTIIOONN YYEESS NNOO
SStteepp 11
1 Check if you are printing on the
correct paper.
2 Print the document.
Is the document printed on the
correct paper?
Go to step 2. Load the correct paper size and
paper type.
SStteepp 22
1 Depending on your operating
system, specify the paper size
and paper type from the
Printing Preferences or Print
dialog.
You can also change the
settings on the printer control
panel. Navigate to:
SSeettttiinnggss >
> PPaappeerr >
> TTrraayy CCoonnffiigguurraattiioonn >
> PPaappeerr SSiizzee//TTyyppee >
2 Make sure that the settings
match the paper loaded.
3 Print the document.
Is the document printed on the
correct paper?
The problem is solved. Go to step 3.
SStteepp 33
1 Check if the trays are linked.
For more information, see
Linking trays.
2 Print the document.
Is the document printed from the
correct tray?
The problem is solved. Contact customer support.
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®
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Troubleshoot a Problem
The Printer Is Not Responding
AACCTTIIOONN YYEESS NNOO
SStteepp 11
Check if the power cord is
connected to the electrical outlet.
CCAAUUTTIIOONN——
PPOOTTEENNTTIIAALL IINNJJUURRYY::
To avoid the risk of fire or
electrical shock, connect
the power cord to an
appropriately rated and
properly grounded
electrical outlet that is
near the product and
easily accessible.
Is the printer responding?
The problem is solved. Go to step 2.
SStteepp 22
Check if the electrical outlet is
turned off by a switch or breaker.
Is the electrical outlet turned off by
a switch or breaker?
Turn on the switch or reset the
breaker.
Go to step 3.
SStteepp 33
Check if the printer is on.
Is the printer on?
Go to step 4. Turn on the printer.
SStteepp 44
Check if the printer is in Sleep or
Hibernate mode.
Is the printer in Sleep or Hibernate
mode?
Press the power button to wake the
printer.
Go to step 5.
SStteepp 55
Check if the cables connecting the
printer and the computer are
inserted to the correct ports.
Are the cables inserted to the
correct ports?
Go to step 6. Insert the cables to the correct
ports.
SStteepp 66
Turn off the printer, install the
The problem is solved. Go to step 7.
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hardware options, and then turn on
the printer.
For more information, see the
documentation that came with the
option.
Is the printer responding?
SStteepp 77
Install the correct print driver.
Is the printer responding?
The problem is solved. Go to step 8.
SStteepp 88
Turn off the printer, wait for about
10 seconds, and then turn on the
printer.
Is the printer responding?
The problem is solved. Contact customer support.
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®
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Network connection problems
CANNOT OPEN EMBEDDED WEB SERVER
AACCTTIIOONN YYEESS NNOO
SStteepp 11
Check if the printer is on.
Is the printer on?
Go to step 2. Turn on the printer.
SStteepp 22
Make sure that the printer IP
address is correct.
• View the IP address on the
home screen.
• An IP address appears as four
sets of numbers separated by
periods, such as
123.123.123.123.
Is the printer IP address correct?
Go to step 3. Type the correct printer IP address
in the address field.
SStteepp 33
Check if you are using a supported
browser:
• Internet Explorer version 11 or
later
• Microsoft Edge
• Safari version 6 or later
• Google Chrome
TM
version 32 or
later
• Mozilla Firefox version 24 or
later
Is your browser supported?
Go to step 4. Install a supported browser.
SStteepp44
Check if the network connection is
working.
Is the network connection working?
Go to step 5. Contact your administrator.
SStteepp 55
Make sure that the cable
connections to the printer and print
server are secure. For more
information, see the documentation
Go to step 6. Secure the cable connections.
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that came with the printer.
Are the cable connections secure?
SStteepp 66
Check if the web proxy servers are
disabled.
Are the web proxy servers disabled?
Go to step 7. Contact your administrator.
SStteepp 77
Access the Embedded Web Server.
Did the Embedded Web Server
open?
The problem is solved. Contact customer support.
CANNOT CONNECT THE PRINTER TO THE WIFI NETWORK
AACCTTIIOONN YYEESS NNOO
SStteepp 11
• Make sure that Active Adapter is
set to Auto.
•
•
• From the control panel, navigate
to: SSeettttiinnggss >> OOKK >> NNeettwwoorrkk//
PPoorrttss >> OOKK >> NNeettwwoorrkk
OOvveerrvviieeww >> OOKK >> AAccttiivvee
AAddaapptteerr >> OOKK >> AAuuttoo >> OOKK
• Can the printer connect to the
Wi-Fi network?
The problem is solved. Go to step 2.
SStteepp 22
• Check if the correct Wi-Fi
network is selected.
• Some routers may share the
default SSID.
• Are you connecting to the
correct Wi-Fi network?
Go to step 4. Go to step 3.
SStteepp 33
• Connect to the correct Wi-Fi
network. For more information,
refer to Connecting the Printer
to a Wi-Fi Network
• Can the printer connect to the
Wi-Fi network?
The problem is solved. Go to step 4.
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®
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AACCTTIIOONN YYEESS NNOO
SStteepp 44
• Check the wireless security
mode.
• From the control panel, navigate
to: SSeettttiinnggss >> OOKK >> NNeettwwoorrkk//
PPoorrttss >> OOKK >> WWiirreelleessss >> OOKK >>
WWiirreelleessss SSeeccuurriittyy MMooddee >> OOKK
• Is the correct wireless security
mode selected?
Go to step 6. Go to step 5.
SStteepp 55
• Select the correct wireless
security mode.
• Can the printer connect to the
Wi-Fi network?
The problem is solved. Go to step 6.
SStteepp 66
• Make sure that you entered the
correct network password.
• Take note of the spaces,
numbers, and capitalization in
the password.
• Can the printer connect to the
Wi-Fi network?
The problem is solved. Contact customer support.
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Issues with supplies
REPLACE CARTRIDGE, PRINTER REGION MISMATCH
To correct this problem, purchase a cartridge with the correct region that matches the printer region, or purchase a
worldwide cartridge.
• The first number in the message after 42 indicates the region of the printer.
• The second number in the message after 42 indicates the region of the cartridge.
TTaabbllee 88..11 PPrriinntteerr aanndd ttoonneerr ccaarrttrriiddggee rreeggiioonnss
RREEGGIIOONN NNUUMMEERRIICC CCOODDEE
Worldwide or Undefined region 0
North America (United States, Canada) 1
European Economic Area, Western Europe, Nordic
countries, Switzerland
2
Asia Pacific 3
Latin America 4
Rest of Europe, Middle East, Africa 5
Australia, New Zealand 6
Invalid region 9
Note: To find the region settings of the printer and toner cartridge, print the print quality test pages. From
the control panel, navigate to: SSeettttiinnggss > TTrroouubblleesshhoooottiinngg > PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess.
NON-XEROX PARTS AND SUPPLIES
The printer has detected a non-Xerox part or supply installed in the printer.
Your Xerox printer is designed to function best with genuine Xerox parts and supplies. Use of third-party parts or
supplies can affect the performance, reliability, or life of the printer and its imaging components.
All life indicators are designed to function with Xerox parts and supplies and can deliver unpredictable results if
third-party parts or supplies are used. Imaging component usage beyond the intended life may damage your Xerox
printer or associated components.
WWaarrnniinngg:: Use of third-party supplies or parts can affect warranty coverage. Damage caused by the use
of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies in your printer, press and
hold X and OK simultaneously for 15 seconds.
If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a
genuine Xerox supply or part. For more information, refer to Using Genuine Xerox Parts and Supplies.
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®
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Clearing Jams
AVOIDING JAMS
Load Paper Properly
• Make sure that the paper lies flat in the tray.
CCOORRRREECCTT LLOOAADDIINNGG OOFF PPAAPPEERR IINNCCOORRRREECCTT LLOOAADDIINNGG OOFF PPAAPPEERR
• Do not load or remove a tray while the printer is printing.
• Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.
• Do not slide paper into the tray. Load paper as shown in the illustration.
• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
• Push the tray firmly into the printer after loading paper.
Use Recommended Paper
• Use only recommended paper or specialty media.
• Do not load paper that is wrinkled, creased, damp, bent, or curled.
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• Flex, fan, and align the paper edges before loading.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same tray.
• Make sure that the paper size and type are set correctly on the computer or printer control panel.
• Store paper according to manufacturer recommendations.
IDENTIFYING JAM LOCATIONS
• When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed page
has been cleared. Check your printed output for blank pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
1. Standard output tray
2. Multipurpose feeder
3. Trays
4. Duplex unit
5. Rear door
PAPER JAM IN THE STANDARD OUTPUT TRAY
Remove the jammed paper.
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B310 Printer User Guide 167
Troubleshoot a Problem
Note: Make sure that all paper fragments are removed.
PAPER JAM IN THE MULTIPURPOSE FEEDER
1. Remove paper from the multipurpose feeder.
2. Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3. Close the multipurpose feeder.
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4. Open the front door.
WWaarrnniinngg:: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer
before accessing or touching interior areas of the printer.
5. Remove the imaging unit.
WWaarrnniinngg:: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
WWaarrnniinngg:: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
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®
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6. Remove the jammed paper.
CCAAUUTTIIOONN——HHOOTT SSUURRFFAACCEE:: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Note: Make sure that all paper fragments are removed.
7. Insert the imaging unit.
8. Close the door.
9. Open the multipurpose feeder.
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2. Open the front door.
WWaarrnniinngg:: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer
before accessing or touching interior areas of the printer.
3. Remove the imaging unit.
WWaarrnniinngg:: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
WWaarrnniinngg:: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
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4. Remove the jammed paper.
CCAAUUTTIIOONN——HHOOTT SSUURRFFAACCEE:: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Note: Make sure that all paper fragments are removed.
5. Insert the imaging unit.
6. Close the front door, and then insert the tray.
7. Open the rear door.
CCAAUUTTIIOONN——HHOOTT SSUURRFFAACCEE:: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
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Troubleshoot a Problem
PAPER JAM IN THE DUPLEX UNIT
1. Open the front door.
WWaarrnniinngg:: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer
before accessing or touching interior areas of the printer.
2. Remove the imaging unit.
WWaarrnniinngg:: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
WWaarrnniinngg:: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
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Troubleshoot a Problem
3. Remove the jammed paper.
CCAAUUTTIIOONN——HHOOTT SSUURRFFAACCEE:: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Note: Make sure that all paper fragments are removed.
4. Insert the imaging unit.
5. Close the door.
6. Remove the tray.
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PAPER JAM IN THE REAR DOOR
1. Open the front door.
WWaarrnniinngg:: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer
before accessing or touching interior areas of the printer.
2. Remove the imaging unit.
WWaarrnniinngg:: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
WWaarrnniinngg:: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
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3. Open the rear door.
CCAAUUTTIIOONN——HHOOTT SSUURRFFAACCEE:: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
4. Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
5. Close the rear door.
6. Insert the imaging unit.
7. Close the front door.
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Troubleshoot a Problem
Paper feed problems
ENVELOPE SEALS WHEN PRINTING
AACCTTIIOONN YYEESS NNOO
SStteepp11
1 Use an envelope that has been
stored in a dry environment.
Printing on envelopes with high
moisture content can seal the
flaps.
2 Send the print job.
Does the envelope seal when
printing?
Go to step 2. The problem is solved.
SStteepp22
1 Make sure that paper type is set
to Envelope.
From the control panel, navigate
to: SSeettttiinnggss >> OOKK >> PPaappeerr >> OOKK
>> TTrraayy CCoonnffiigguurraattiioonn >> OOKK >>
PPaappeerr SSiizzee//TTyyppee >> OOKK
2 Send the print job.
Does the envelope seal when
printing?
Contact customer support. The problem is solved.
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COLLATED PRINTING DOES NOT WORK
AACCTTIIOONN YYEESS NNOO
SStteepp 11
1 From the control panel, navigate
to:
SSeettttiinnggss >
> PPrriinntt >
> LLaayyoouutt > > CCoollllaattee >
2 Set Collate to OOnn [[11,,22,,11,,22,,11,,22]],
and then press
.
3 Print the document.
Is the document collated correctly?
The problem is solved. Go to step 2.
SStteepp 22
1 From the document that you
are trying to print, open the
Print dialog, and then select
CCoollllaattee.
2 Print the document.
Is the document collated correctly?
The problem is solved. Go to step 3.
SStteepp 33
1 Reduce the number of pages to
print.
2 Print the document.
Are the pages collated correctly?
The problem is solved. Contact customer support.
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®
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Troubleshoot a Problem
TRAY LINKING DOES NOT WORK
AACCTTIIOONN YYEESS NNOO
SStteepp 11
1 Check if the trays contain the
same paper size and paper type.
2 Check if the paper guides are
positioned correctly.
3 Print the document.
Do the trays link correctly?
The problem is solved. Go to step 2.
SStteepp 22
1 From the control panel, navigate
to:
SSeettttiinnggss >
> PPaappeerr >
> TTrraayy CCoonnffiigguurraattiioonn >
> PPaappeerr SSiizzee//TTyyppee >
2 Set the paper size and paper
type to match the paper loaded
in the linked trays.
3 Print the document.
Do the trays link correctly?
The problem is solved. Go to step 3.
SStteepp 33
1 Make sure that Tray Linking is
set to Automatic. For more
information, see Linking trays.
2 Print the document.
Do the trays link correctly?
The problem is solved. Contact customer support.
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PAPER FREQUENTLY JAMS
AACCTTIIOONN YYEESS NNOO
SStteepp 11
1 Remove the tray.
2 Check if paper is loaded
correctly.
• Make sure that the paper
guides are positioned
correctly.
• Make sure that the stack
height is below the
maximum paper fill
indicator.
• Make sure to print on
recommended paper size
and type.
3 Insert the tray.
4 Print the document.
Do paper jams occur frequently?
Go to step 2. The problem is solved.
SStteepp 22
1 From the control panel, navigate
to:
SSeettttiinnggss >
> PPaappeerr >
> TTrraayy CCoonnffiigguurraattiioonn >
> PPaappeerr SSiizzee//TTyyppee >
2 Set the correct paper size and
type.
3 Print the document.
Do paper jams occur frequently?
Go to step 3. The problem is solved.
SStteepp 33
1 Load paper from a fresh
package.
Paper absorbs moisture due to
high humidity. Store paper in its
original wrapper until you are
ready to use it.
2 Print the document.
Do paper jams occur frequently?
Contact customer support. The problem is solved.
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®
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Troubleshoot a Problem
JAMMED PAGES ARE NOT REPRINTED
AACCTTIIOONN YYEESS NNOO
1 From the control panel, navigate
to:
SSeettttiinnggss >
> DDeevviiccee >
> NNoottiiffiiccaattiioonnss > >
JJaamm CCoonntteenntt RReeccoovveerryy >
2 In the Jam Recovery menu,
select OOnn or AAuuttoo, and then
press
.
Are the jammed pages reprinted?
The problem is solved. Contact customer support.
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Contacting customer support
Before contacting customer support, make sure to have the following information:
• Printer problem
• Error message
• Printer model type and serial number
To receive email, chat support, or to browse the supported documentation, drivers, and other downloads, go to
www.xerox.com, click on the CCuussttoommeerr SSuuppppoorrtt link, and search for your product.
Technical support via telephone is also available. In the U.S. or Canada, go to www.xerox.com/supplies. For other
countries or regions, go to or contact the place where you purchased the printer.
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Xerox
®
B310 Printer User Guide 187
Regulatory Information
This appendix contains:
Basic Regulations . . .... . ..... . .... . ...... . .... . .... . . .... . .... . . .... . . ... . . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . .. 188
Material Safety Data Sheets ..... . . ... . . .... . ..... . .... . ..... . .... . ..... . . .... . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . . ... . . ..... 194
Basic Regulations
NOISE EMISSION LEVELS
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO
9296.
Note: Some modes may not apply to your product.
11--MMEETTEERR AAVVEERRAAGGEE SSOOUUNNDD PPRREESSSSUURREE,, DDBBAA
Printing One-sided: 53
Two-sided: 50
Ready 14
STATIC SENSITIVITY NOTICE
This symbol identifies static-sensitive parts. Do not touch the areas near these symbols
without first touching a metal surface in an area away from the symbol.
To prevent damage from electrostatic discharge when performing maintenance tasks, such
as clearing paper jams or replacing supplies, touch any exposed metal frame of the printer
before accessing or touching interior areas of the printer, even if the symbol is not present.
ENERGY STAR
Any Xerox product bearing the ENERGY STAR emblem on the product or on a start-up
screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR
requirements as of the date of manufacture.
TEMPERATURE INFORMATION
Ambient operating temperature 10 to 32.2°C (50 to 90°F)
Shipping temperature -40 to 40°C (-40 to 104°F)
Storage temperature and relative humidity -40 to 40°C (-40 to 104°F) 8 to 80% RH
INFORMACIÓN DE LA ENERGÍA DE MÉXICO
• Consumo de energía en operación: 570 Wh
• Consumo de energía en modo de espera: 0.1 Wh
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Regulatory Information
• Cantidad de producto por unidad de energía consumida: 4.42 páginas/Wh
LASER NOTICE
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class
I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC
60825-1: 2014.
Class I laser products are not considered to be hazardous. The laser system and printer are designed so there is
never any human access to laser radiation above a Class I level during normal operation, user maintenance, or
prescribed service conditions. The printer has a non-serviceable printhead assembly that contains a laser with the
following specifications:
• Class: IIIb (3b) AlGaInP
• Nominal output power (milliwatts): 25
• Wavelength (nanometers): 775–800
POWER
Product Power Consumption
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
MMOODDEE DDEESSCCRRIIPPTTIIOONN
PPOOWWEERR CCOONNSSUUMMPPTTIIOONN
((WWAATTTTSS))
Printing The product is generating hard-copy output from
electronic inputs.
One-sided: 570
Two-sided: 305
Ready The product is waiting for a print job. 4.9
Sleep Mode The product is in a high-level energy-saving mode. 0.9
Hibernate The product is in a low-level energy-saving mode. 0.1
Off The product is plugged into an electrical outlet, but the
power switch is turned off.
0.1
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous
power draws may be substantially higher than the average.
Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering
power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this
product is not used for a specified period of time, called the Sleep Mode Timeout.
Note: Factory default Sleep Mode Timeout for this product is 15 minutes.
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Regulatory Information
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes. If
the print speed is less than or equal to 30 pages per minute, then you can set the timeout only up to 60 minutes.
Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response time
of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more energy.
Hibernate Mode
This product is designed with an ultra-low power operating mode called Hibernate mode. When operating in
Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
• Using the Hibernate Timeout
• Using the Schedule Power modes
Note: Factory default Hibernate Timeout for this product in all countries or regions is 3 days.
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified
between one hour and one month.
Off Mode
If this product has an off mode which still consumes a small amount of power, then to completely stop product
power consumption, disconnect the power supply cord from the electrical outlet.
Total Energy Usage
It is sometimes helpful to estimate the total product energy usage. Since power consumption claims are provided in
power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in
order to calculate energy usage. The total product energy usage is the sum of each mode's energy usage.
REGULATORY NOTICES FOR WIRELESS PRODUCTS
This section contains regulatory information that applies only to wireless models.
If in doubt as to whether your model is a wireless model, go to http://support.xerox.com.
Modular Component Notice
Wireless models contain modular components. To determine which modular components are installed in your
particular product, refer to the labeling on your actual product.
Exposure to Radio Frequency Radiation
The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other
regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and any
persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.
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Innovation, Science and Economic Development Canada
This device complies with Innovation, Science and Economic Development Canada license-exempt RSS standards.
Operation is subject to the following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause undesired operation of the
device.
Innovation, Sciences et Développement économique Canada
Cet appareil est conforme aux normes RSS exemptes de licence d'Innovation, Sciences et Développement
économique Canada. Son fonctionnement est soumis aux deux conditions suivantes:
1. Cet appareil ne doit pas causer d'interférences et
2. Il doit accepter toutes les interférences, y compris les celles qui peuvent entraîner un fonctionnement
indésirable.
European Union and European Economic Area Compliance
The CE mark applied to this product indicates compliance to applicable EU Directives. The full text
of the EU Declaration of Conformity is located at https://www.xerox.com/en-us/about/ehs.
EU and Other Countries Statement of Radio Transmitter Operational Frequency Bands and Maximum RF Power
This radio product transmits in either the 2.4GHz (2.412–2.472 GHz in the EU) or 5GHz (5.15–5.35, 5.47–5.725 in
the EU) bands. The maximum transmitter EIRP power output, including antenna gain, is ≤ 20dBm for both bands.
FEDERAL COMMUNICATIONS COMMISSION (FCC) COMPLIANCE INFORMATION STATEMENT
This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
The FCC Class B limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult your point of purchase or service representative for additional suggestions.
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The manufacturer is not responsible for radio or television interference caused by using other than recommended
cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications
could void the user's authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing
device, use a properly shielded and grounded cable. Use of a substitute cable not properly shielded and
grounded may result in a violation of FCC regulations.
For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, contact the
following:
WWeebb aaddddrreessss: https://www.xerox.com/en-us/about/ehs
CCaallll ((UUSS aanndd CCaannaaddaa oonnllyy)): 1–800–ASK-XEROX (1–800–275–9376)
EEmmaaiill: [email protected]
INNOVATION, SCIENCE AND ECONOMIC DEVELOPMENT CANADA COMPLIANCE STATEMENT
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Standard
ICES-003.
Avis de conformité aux normes de l’Innovation, Sciences et Développement économique Canada
Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux équipements
pouvant causer des interférences NMB-003.
GERMANY
Germany - Blue Angel
RAL, the German Institute for Quality Assurance and Labeling, has awarded the following
configuration of this device the Blue Angel Environmental Label:
Network printer with automatic 2-sided printing and USB or network connectivity.
This label distinguishes it as a device that satisfies Blue Angel criteria for environmental
acceptability in terms of device design, manufacture, and operation. For more information,
go to www.blauer-engel.de.
Blendschutz
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um
störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren
Gesichtsfeld platziert werden.
Importeur
Xerox GmbH
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Hellersbergstraße 2-4
41460 Neuss
Deutschland
TURKEY ROHS REGULATION
In compliance with Article 7 (d), we hereby certify “it is in compliance with the EEE regulation.”
“EEE yönetmeliğine uygundur.”
UKRAINE ROHS COMPLIANCE
Обладнання відповідаєвимогам Технічного регламенту щодо обмеження
використання деяких небезпечних речовин в електричному та електронному
обладнані, затвердженого постановою Кабінету Міністрів України від 3 грудня
2008 № 1057.
(The equipment complies with requirements of the Technical Regulation, approved by the Resolution of Cabinet of
Ministry of Ukraine as of December 3, 2008, in terms of restrictions for the use of certain dangerous substances in
electrical and electronic equipment.)
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Recycling and Disposal
This appendix contains:
Product Disposal and Recycling.. . .... . ..... . ..... . .... . ..... . .... . ..... . . ... . . .... . . .... . .... . ..... . . ... . . ..... . .... . .... . . .... . .... . . ..... 196
North America. .... . .... . ..... . .... . ...... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . .... . ..... . ..... . .... . .. 197
Xerox Green World Alliance .... . . ..... . .... . .... . . .... . .... . . ..... . .... . ..... . .... . ..... . .... . . ... . . ..... . .... . ..... . . ... . . .... . ..... . .... . .. 198
Waste from Electrical and Electronic Equipment (WEEE) Directive .. . . .... . .... . . ..... . .... . ..... . .... . ..... . ..... . .... . ..... . ... 199
North America
Xerox operates an equipment take-back and reuse and recycle program. Contact your Xerox representative (1–800–
ASK-XEROX) to determine if this Xerox product is part of the program. For more information about Xerox
environmental programs, go to https://www.xerox.com/en-us/about/ehs.
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Xerox Green World Alliance
The Xerox Green World Alliance Program allows you to return qualified supplies to Xerox for reuse or recycling. One
hundred percent of the empty cartridges returned to Xerox are either reused or de-manufactured for recycling. The
boxes used to return the cartridges are also recycled.
To return Xerox cartridges for reuse or recycling, do the following:
1. Go to https://www.xerox.com/office/recycle.
2. Click RReeccyycclliinngg.
3. Select an option for return.
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Waste from Electrical and Electronic Equipment (WEEE) Directive
The WEEE logo signifies specific recycling programs and procedures for electronic products
in countries of the European Union. We encourage the recycling of our products.
If you have further questions about recycling options, contact your local sales office.
INDIA E-WASTE NOTICE
This product including components, consumables, parts and spares complies with the “India E-Waste Rules” and
prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers
in concentrations exceeding 0.1% by weight and 0.01% by weight for cadmium, except for the exemption set in
the Rule.
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