Xerox VERSALINK C620 Color Printer Laser Print Letter User Manual

VERSION 2.2

JULY 2025

702P09383

Xerox

VersaLink

C620

Color Printer

User Guide

Xerox

, VersaLink

, Global Print Driver

, MeterAssistant

, Scan to PC Desktop

, Supplies Assistant

, Xerox Extensible

Interface Platform

, and Xerox Secure Access Unified ID System

are trademarks of Xerox Corporation in the

United States and/or other countries.

Adobe, Adobe PDF logo, Acrobat, and PostScript are either registered trademarks or trademarks of Adobe in the

United States and/or other countries.

Android

™

, Google Play

™

, and Google Drive

™

are trademarks of Google LLC.

Apple, App Store

, AirPrint, Bonjour, iBeacon, iPad, iPhone, iPod, iPod touch, Mac, Macintosh, macOS, and OS X are

trademarks of Apple, Inc., registered in the U.S. and other countries and regions.

The Bluetooth

word mark is a registered trademark owned by the Bluetooth SIG, Inc. and any use of such marks

by Xerox is under license.

DROPBOX and the Dropbox Logo are trademarks of Dropbox, Inc.

Debian is a registered trademark of Software in the Public Interest, Inc.

ENERGY STAR

and ENERGY STAR mark are registered trademarks owned by the U.S. Environmental Protection

Agency.

and PCL

are trademarks of the Hewlett-Packard Company.

IBM

, AIX

, and PowerPC

are trademarks or registered trademarks of International Business Machines Corporation

registered in many jurisdictions worldwide.

IOS is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and

certain other countries.

Itanium is a trademark of Intel Corporation or its subsidiaries.

Kerberos is a trademark of the Massachusetts Institute of Technology (MIT).

Linux

is the registered trademark of Linus Torvalds in the U.S. and other countries.

Microsoft Entra ID (formerly know as Azure AD), Excel, Microsoft Exchange Server, Microsoft 365, Office 365,

OneDrive, Windows, Windows Server, Windows Vista are trademarks of the Microsoft group of companies.

Mopria is a trademark of Mopria Alliance, Inc.

NetWare and NDS are registered trademarks or service marks of Novell, Inc. in the United States and other

countries.

SPARC is a registered trademark of SPARC International, Inc. in the United States and other countries.

Sun and Solaris are registered trademarks of Oracle and/or its affiliates.

ThinPrint is a registered trademark of Cortado AG in the United States and other countries.

Trellix, ePolicy Orchestrator, and ePO are trademarks Musarubra US LLC.

UNIX

is a registered trademark of The Open Group.

Wi-Fi

and Wi-Fi Direct

are registered trademarks of Wi-Fi Alliance

BR41375

4 Xerox

VersaLink

C620 Color Printer User Guide

Xerox

VersaLink

C620 Color Printer User Guide 5

Contents

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Notices and Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Product Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

General Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Power Cord. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Emergency Power Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Battery Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Operational Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Operational Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Printer Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Printer Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Consumable Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Maintenance Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Environmental, Health and Safety Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Product Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Parts of the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Internal Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Rear View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Additional Configurations and Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Paper Tray Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Power Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Power Saver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Powering On the Printer or Exiting Sleep Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Restarting, Placing in Sleep Mode, or Powering Off the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Accessing the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Feature Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Authorization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Personalization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Accounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Logging In. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Apps, Features, and Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Introduction to Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Adaptive Learning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Quick Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Information Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Printing Information Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Configuration Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

6 Xerox

VersaLink

C620 Color Printer User Guide

The Embedded Web Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Finding the IP Address of Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Accessing the Embedded Web Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Logging In Using the Embedded Web Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Certificates for the Embedded Web Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Downloading the Configuration Report from the Embedded Web Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Using the Remote Control Panel Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Downloading the Print Drivers from the Embedded Web Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Using Xerox

Workplace Cloud to Manage your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Ordering Supplies From the Embedded Web Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Installation and Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Installation and Setup Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Selecting a Location for the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Updating the Printer System Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Removing the Internal Packing Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Connecting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Selecting a Connection Method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Connecting to a Computer Using a USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Connecting to a Wired Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Wireless Network Adapter with Bluetooth. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Connecting with Wi-Fi Direct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Connecting with Near Field Communication (NFC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Configuring AirPrint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Configuring a Device for Universal Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Initial Printer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Security Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Configuration Watchdog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Fleet Orchestrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Xerox

Easy Assist Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Installing the Print Driver Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Operating System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Installing the Print Drivers for a Windows Network Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Installing the Windows Print Driver .zip File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Installing the Print Drivers for a Windows USB Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Installing the Printer as a Web Service on Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Installing the Drivers and Utilities for Macintosh OS (MacOS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Installing Print Drivers and Utilities for UNIX and Linux Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

More Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Locating the Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Invert Display Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Zoom. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Navigating the Screen Using the Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Speech Output. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Keyboard Shortcuts for Speech Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Contents

Xerox

VersaLink

C620 Color Printer User Guide 7

Enabling Speech Output for the Remote Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Personalize. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Personalize Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Personalization by the User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Personalizing the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Personalizing Entry Screen Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Removing App Personalization Using the Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Personalizing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Personalization from Adaptive Learning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Personalized Language Suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Managing your Personalization Suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Removing All Personalizations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Xerox

Apps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Xerox

App Gallery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Xerox

App Gallery Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Creating a Xerox

App Gallery Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Logging in to your Xerox

App Gallery Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Installing or Updating an App from the Xerox

App Gallery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Device Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

About. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Information Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Supply Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Billing and Usage Counters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Remote Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Xerox

Easy Assist (XEA) App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Jobs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Jobs Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Job Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Managing Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Managing Special Job Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Managing Jobs using the Embedded Web Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Print From. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Print From Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Printing From a USB Flash Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Printing from Saved Jobs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

@PrintByXerox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

@PrintByXerox Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Printing with the @PrintByXerox App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Xerox

Connect for XMPie. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Xerox

Connect for XMPie App Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Contents

8 Xerox

VersaLink

C620 Color Printer User Guide

Printing Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Selecting Printing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Print Driver Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Windows Printing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Macintosh Printing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

UNIX, Linux, and AS/400 Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Mobile Printing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Print Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Managing Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Printing Special Job Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Printing Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Selecting Paper Options for Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Printing on Both Sides of the Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Xerox Black and White. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Print Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Image Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Printing Multiple Pages to a Single Sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Printing Booklet Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Using Special Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Printing Annotations for Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Printing Watermarks for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Orientation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Advanced Printing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Using Custom Paper Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Defining Custom Paper Sizes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Printing on Custom-Size Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Print From. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Printing From a USB Flash Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Printing from Saved Jobs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Printing from the Embedded Web Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Paper and Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Paper and Media Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Supported Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Recommended Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Ordering Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

General Paper Loading Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Paper That Can Damage Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Paper Storage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Paper Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Supported Paper Types and Weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Supported Standard and Custom Paper Sizes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Configuring Paper Tray Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Configuring Dedicated Paper Trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Paper Size Confirmation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Changing Paper Size, Type, and Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Contents

Xerox

VersaLink

C620 Color Printer User Guide 9

Loading Paper in Trays 1–5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Adjusting the Paper Guides in the 550-Sheet Adjustable Trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Loading Paper in the Bypass Tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Printing on Special Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Glossy Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

General Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Cleaning the Printer Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Routine Maintenance Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Ordering Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Toner Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Waste Toner Container . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Imaging Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Paper Tray Feed Roller Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Fuser Maintenance Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Recycling Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Resetting Supply Life Counters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Managing the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Viewing the Meter Reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Printing the Billing Summary Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Moving the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

General Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Restarting the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Printer Does Not Power On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Printer Resets or Powers Off Frequently. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Printer Does Not Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Printing Takes Too Long . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Document Fails to Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Document Prints from Wrong Tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Empty or Partially Printed Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Printer is Making Unusual Noises . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Automatic 2-Sided Printing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Date and Time Are Incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Wireless Network Adapter Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Locating Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Minimizing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Clearing Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Troubleshooting Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

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C620 Color Printer User Guide

Print Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Identifying Print Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Print-Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Getting Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Viewing Error and Alert Messages on the Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Viewing the Error History on the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Support Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

The Embedded Web Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Online Support Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Information Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Printer Configurations and Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Standard Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Options and Upgrades. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Finishing Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Physical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Base Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Base Configuration with 4-Optional Tray Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Base Configuration with Printer Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Configuration with Optional Trays and Printer Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Clearance Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Base Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Base Configuration with 4-Optional Tray Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Configuration with Optional Trays and Printer Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Environmental Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Relative Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Elevation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Performance Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Printing Resolution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Print Speed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Environmental, Health and Safety Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Basic Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

United States FCC Regulations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Regulatory Information for 2.4-GHz and 5-GHz Wireless Network Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Laser Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

European Union and European Economic Area Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

ENERGY STAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Eurasian Economic Community Certification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

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C620 Color Printer User Guide 11

Germany. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Turkey RoHS Regulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Ukraine RoHS Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Safety Certification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Material Safety Data Sheets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Recycling and Disposal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

All Countries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Battery Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

European Union. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Disposal Outside of the European Union. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Other Countries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Apps Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Apps Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Contents

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Safety

This chapter contains:

Notices and Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Operational Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Maintenance Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Environmental, Health and Safety Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Product Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Your printer and the recommended supplies have been designed and tested to meet strict safety requirements.

Attention to the following information ensures the continued safe operation of your Xerox printer.

Notices and Safety

Read the following instructions carefully before operating your printer. Refer to these instructions to ensure the

continued safe operation of your printer.

Your Xerox

printer and supplies are designed and tested to meet strict safety requirements. These include safety

agency evaluation and certification, and compliance with electromagnetic regulations and established

environmental standards.

The safety and environment testing and performance of this product have been verified using Xerox

materials

only.

Note: Unauthorized alterations, which can include the addition of new functions or connection of external

devices, can affect the product certification. For more information, contact your Xerox representative.

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Conventions

Note: A note identifies information that could help you.

WWaarrnniinngg:: A warning identifies something that could damage the product hardware or software.

CCaauuttiioonn:: A caution indicates a potentially hazardous situation that could injure you.

Different types of statements include:

CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: Indicates a risk of injury.

CCAAUUTTIIOONN——SSHHOOCCKK HHAAZZAARRDD:: Indicates a risk of electrical shock.

CCAAUUTTIIOONN——HHOOTT SSUURRFFAACCEE:: Indicates a risk of burn if touched.

CCAAUUTTIIOONN——TTIIPPPPIINNGG HHAAZZAARRDD:: Indicates a crush hazard.

CCAAUUTTIIOONN——PPIINNCCHH HHAAZZAARRDD:: Indicates a risk of being caught between moving parts.

CCAAUUTTIIOONN——MMOOVVIINNGG PPAARRTTSS:: Indicates a risk of laceration or abrasion injuries from rotating parts.

PRODUCT STATEMENTS

CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: To avoid the risk of fire or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: To avoid the risk of fire or electrical shock, use only the power cord

provided with this product or the authorized replacement from the manufacturer.

CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: Do not use this product with extension cords, multioutlet power

strips, multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be

easily overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer

performance.

CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: Do not use this product with an inline surge protector. The use of a

surge protection device may result in a risk of fire, property damage, or poor printer performance.

CCAAUUTTIIOONN——SSHHOOCCKK HHAAZZAARRDD:: To avoid the risk of electrical shock, do not place or use this product

near water or wet locations.

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CCAAUUTTIIOONN——SSHHOOCCKK HHAAZZAARRDD:: To avoid the risk of electrical shock, do not set up this product or make

any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning

storm.

CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: Do not cut, twist, bind, crush, or place heavy objects on the power

cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects

such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect

the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet

before inspecting it.

CCAAUUTTIIOONN——SSHHOOCCKK HHAAZZAARRDD:: To avoid the risk of electrical shock, ensure that all external

connections, such as Ethernet and telephone system connections, are properly installed in their marked

plug-in ports.

CCAAUUTTIIOONN——SSHHOOCCKK HHAAZZAARRDD:: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them off as well, and unplug any cables going into the

printer.

CCAAUUTTIIOONN——SSHHOOCCKK HHAAZZAARRDD:: To avoid the risk of electrical shock when cleaning the exterior of the

printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before

proceeding.

CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: If the printer weight is greater than 20 kg (44 lb), then it may

require two or more people to lift it safely.

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CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: When moving the printer, follow these guidelines to avoid personal

injury or printer damage:

• Ensure that all doors and trays are closed.

• Turn off the printer, then unplug the power cord from the electrical outlet.

• Disconnect all cords and cables from the printer.

• If the printer has separate floor-standing optional trays or output options attached to it, then

disconnect them before moving the printer.

• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing

over thresholds and breaks in flooring.

• If the printer does not have a caster base but is configured with optional trays or output options, then

remove the output options and lift the printer off the trays. Do not try to lift the printer and any

options at the same time.

• Always use the handholds on the printer to lift it.

• Any cart used to move the printer must have a surface able to support the full footprint of the printer.

• Any cart used to move the hardware options must have a surface able to support the dimensions of

the options.

• Keep the printer in an upright position.

• Avoid severe jarring movements.

• Ensure that your fingers are not under the printer when you set it down.

• Ensure that there is adequate clearance around the printer.

CCAAUUTTIIOONN——TTIIPPPPIINNGG HHAAZZAARRDD:: Installing one or more options on your printer or MFP may require a

caster base, furniture, or other feature to prevent instability causing possible injury. For more information

on supported configurations, contact the place where you purchased the printer.

CCAAUUTTIIOONN——TTIIPPPPIINNGG HHAAZZAARRDD:: To reduce the risk of equipment instability, load each tray separately.

Keep all other trays closed until needed.

CCAAUUTTIIOONN——HHOOTT SSUURRFFAACCEE:: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

CCAAUUTTIIOONN——PPIINNCCHH HHAAZZAARRDD:: To avoid the risk of a pinch injury, use caution in areas marked with this

label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.

CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: This product uses a laser. Use of controls or adjustments or

performance of procedures other than those specified in the User Guide can result in hazardous radiation

exposure.

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Safety

CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: The lithium battery in this product is not intended to be replaced.

There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or

incinerate a lithium battery. Discard used lithium batteries according to the manufacturer instructions and

local regulations.

This product is designed, tested, and approved to meet strict global safety standards with the use of specific

manufacturer components. The safety features of some parts may not always be obvious. The manufacturer is not

responsible for the use of other replacement parts.

Refer service or repairs, other than those described in the user documentation, to a service representative.

OOzzoonnee aanndd VVeennttiillaattiioonn IInnffoorrmmaattiioonn

Refer to Facts about ozone and Facts about ventilation at Health and Safety of Our Work Environment - Xerox.

SSAAVVEE TTHHEESSEE IINNSSTTRRUUCCTTIIOONNSS..

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Electrical Safety

GENERAL GUIDELINES

CCaauuttiioonn::

• Do not push objects into slots or openings on the printer. Touching a voltage point or shorting out a

part could result in fire or electric shock.

• Do not remove the covers or guards that are fastened with screws unless you are installing optional

equipment and are instructed to do so. Power off the printer when performing these installations.

Disconnect the power cord when removing covers and guards for installing optional equipment. Except

for user-installable options, there are no parts that you can maintain or service behind these covers.

The following are hazards to your safety:

• The power cord is damaged or frayed.

• Liquid is spilled into the printer.

• The printer is exposed to water.

• The printer emits smoke, or the surface is unusually hot.

• The printer emits unusual noise or odors.

• The printer causes a circuit breaker, fuse, or other safety device to activate.

If any of these conditions occur, do the following:

1. Power off the printer immediately.

2. Disconnect the power cord from the electrical outlet.

3. Call an authorized service representative.

POWER CORD

Use the power cord supplied with your printer.

CCaauuttiioonn:: To avoid risk of fire or electrical shock, do not use extension cords, power strips, or power plugs.

• Plug the power cord directly into a properly grounded electrical outlet. Ensure that each end of the cord is

connected securely. If you do not know if an outlet is grounded, ask an electrician to check the outlet.

• Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a ground

connection terminal.

• Verify that the printer is plugged into an outlet that is providing the correct voltage and power. Review the

electrical specification of the printer with an electrician if necessary.

• Do not place the printer in an area where people can step on the power cord.

• Do not place objects on the power cord.

• Do not plug or unplug the power cord while the power switch is in the On position.

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C620 Color Printer User Guide 19

Safety

• If the power cord becomes frayed or worn, replace it.

• To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power cord.

The power cord is attached to the printer as a plug-in device on the back of the printer. If it is necessary to

disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet.

EMERGENCY POWER OFF

If any of the following conditions occur, power off the printer immediately and disconnect the power cord from the

electrical outlet. Contact an authorized Xerox service representative to correct the problem if:

• The equipment emits unusual odors or makes unusual noises.

• The power cable is damaged or frayed.

• A wall panel circuit breaker, fuse, or other safety device has been tripped.

• Liquid is spilled into the printer.

• The printer is exposed to water.

• Any part of the printer is damaged.

BATTERY SAFETY

One or more circuit boards in this printer contain a lithium battery. Do not attempt to repair or replace the lithium

battery. If there is a problem with the battery, contact an authorized service representative to correct the problem.

CCaauuttiioonn:: If the battery on a circuit board is installed incorrectly, there is a risk of explosion.

The lithium battery in this printer contains Perchlorate Material. For information about the special handling

procedures associated with Perchlorate Material, refer to https://dtsc.ca.gov/perchlorate/.

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Operational Safety

Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency

examination, approval, and compliance with established environmental standards.

Your attention to the following safety guidelines helps to ensure the continued, safe operation of your printer.

OPERATIONAL GUIDELINES

• Do not remove any trays when the printer is printing.

• Do not open the doors when the printer is printing.

• Do not move the printer when it is printing.

• Keep hands, hair, neckties, and so on, away from the exit and feed rollers.

• Covers, which require tools for removal, protect the hazard areas within the printer. Do not remove the

protective covers.

• Do not override any electrical or mechanical interlock devices.

• Do not attempt to remove paper that is jammed deeply inside the printer. Switch off the printer promptly and

contact your local Xerox representative.

CCaauuttiioonn::

• The metallic surfaces in the fuser area are hot. Always use caution when removing paper jams from

this area and avoid touching any metallic surfaces.

• To avoid a tip hazard, do not push or move the device with all the paper trays extended.

PRINTER LOCATION

• Place the printer on a level, solid, non-vibrating surface with adequate strength to hold its weight. To find the

weight for your printer configuration, refer to Physical Specifications section of the User Guide.

• Do not block or cover the slots or openings on the printer. These openings are provided for ventilation and to

prevent overheating of the printer.

• Place the printer in an area where there is adequate space for operation and servicing.

• When installing an office printer in a hallway or similar restricted area, additional space requirements can apply.

Ensure that you comply with all workspace safety regulations, building codes, and fire codes for your area.

• Place the printer in a dust-free area.

• Do not store or operate the printer in an extremely hot, cold, or humid environment.

• Do not place the printer near a heat source.

• Do not place the printer in direct sunlight to avoid exposure to light-sensitive components.

• Do not place the printer where it is directly exposed to the cold air flow from an air conditioning system.

• Do not place the printer in locations susceptible to vibrations.

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C620 Color Printer User Guide 21

Safety

• For optimum performance, use the printer at the elevations specified in the Environmental Specifications section

of the User Guide.

PRINTER SUPPLIES

• Use the supplies designed for your printer. The use of unsuitable materials can cause poor performance and a

possible safety hazard.

• Follow all warnings and instructions marked on, or supplied with, the product, options, and supplies.

• Store all consumables in accordance with the instructions given on the package or container.

• Keep all consumables away from the reach of children.

• Never throw toner, toner cartridges, drum cartridges, or waste cartridges into an open flame.

CCaauuttiioonn:: When handling cartridges, for example toner and such, avoid skin or eye contact. Eye contact

can cause irritation and inflammation. Do not attempt to disassemble the cartridge, which can increase

the risk of skin or eye contact.

WWaarrnniinngg:: Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service Agreement, and

Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by

use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction

Guarantee is available in the United States and Canada. Coverage could vary outside these areas. For

details, contact your Xerox representative.

CONSUMABLE INFORMATION

CCaauuttiioonn:: When handling cartridges such as ink/toner or fuser, avoid skin or eye contact. Eye contact can

cause irritation and inflammation. Do not attempt to disassemble the cartridge. This can increase the risk

of skin or eye contact.

• Store all consumables in accordance with the instructions given on the package or container.

• Keep all consumables away from the reach of children.

• Never throw dry ink/toner, print cartridges, or dry ink/toner containers into an open flame.

For information on Xerox

supplies recycling programs, go to www.xerox.com/recycling.

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Maintenance Safety

Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with

your printer.

• Clean with a dry lint-free cloth only.

• Use supplies and cleaning materials only as directed.

CCaauuttiioonn:: Do not use aerosol cleaners. Aerosol cleaners can cause explosions or fires when used on

electromechanical equipment.

• Do not remove the covers or guards that are fastened with screws. Customer service items are not located

behind these covers.

• In case of a Dry Ink or Toner Spill, use a broom or a wet cloth to wipe off spilled dry ink/toner. Sweep slowly to

minimize generation of dust during clean up. Avoid using a vacuum. If a vacuum must be used, the unit should

be designed for combustible dusts, with an explosion rated motor and non-conductive hose.

CCaauuttiioonn:: The metallic surfaces in the fuser area are hot. Use caution when removing paper jams

from this area and avoid touching any metallic surfaces.

• Do not burn any consumables or routine maintenance items. For information on Xerox

supplies recycling

programs, go to www.xerox.com/environment.

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C620 Color Printer User Guide 23

Safety

Environmental, Health and Safety Contact Information

For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, contact:

• United States and Canada, only: 1-800-ASK-XEROX (1-800-275-9376)

• Web address: Environmental Health & Sustainability - Xerox

• Email request (world-wide): [email protected]

For product safety information in the United States and Canada, go to www.xerox.com/environment.

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Product Symbols

SYMBOL DESCRIPTION

Caution:

Indicates a hazard that can result in serious injury or death if not avoided.

Hot Surface:

Hot surface on or in the printer. To avoid personal injury, use caution.

Warning:

Moving parts. To avoid personal injury, use caution.

[No symbol] Warning:

Indicates a mandatory action to take to avoid damage to the property.

Do not touch the part or area of the printer.

Do not touch this part of the printer.

Do not touch the part or area of the printer.

Do not expose the drum cartridges to direct sunlight.

Do not burn the item.

Do not burn the toner cartridges.

Do not burn the drum cartridges.

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C620 Color Printer User Guide 25

Safety

SYMBOL DESCRIPTION

Do not burn the toner waste cartridge.

Pinch Hazard:

To avoid personal injury, use caution in this area.

Pinch Hazard:

To avoid personal injury, use caution in this area.

Do not remove the paper forcefully.

Hot Surface:

Before handling, wait for the time indicated.

Off

Standby

Do not use paper attached with staples or any form of binding clip.

Do not use folded, creased, curled, or wrinkled paper.

Do not load or use inkjet paper.

Do not reload paper that is used or printed previously.

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SYMBOL DESCRIPTION

Do not use postcards.

Do not use envelopes.

Do not copy money.

Add paper or media.

Paper jam

Lock

Unlock

Paper clip

Cooling

Elapsed time

Supply paper

1-Sided original document

Hole-punched paper

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C620 Color Printer User Guide 27

Safety

SYMBOL DESCRIPTION

Load letterhead face up.

Load letterhead face down.

Load labels face down.

USB:

Universal Serial Bus

LAN:

Local Area Network

Telephone Line

Weight

Services Home button

This item can be recycled.

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C620 Color Printer User Guide 29

Getting Started

This chapter contains:

Parts of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Power Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Accessing the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Apps, Features, and Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Information Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

The Embedded Web Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Connecting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Initial Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Installing the Print Driver Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Parts of the Printer

FRONT VIEW

1. Control Panel or User Interface

2. Standard Output Tray

3. Tray 1, Standard 550-sheet Tray with an integrated 100-sheet Bypass Tray

4. Trays 2–5, Optional 550-sheet Trays

5. Bypass Tray, 100-sheets

6. Door A, Front Door

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INTERNAL PARTS

1. Door B, Side Door

2. Toner Cartridges and Imaging Unit

3. Waste Toner Bottle Assembly

4. Tray 1, Standard 550-sheet Tray with an integrated 100-sheet Bypass Tray

5. Door A, Front Door

6. Transfer Module

7. Fuser Assembly

8. Paper Guide

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REAR VIEW

1. USB Port, Type A

2. USB Port, Type B

3. Ethernet Port

4. Main Power Outlet

CONTROL PANEL

The control panel consists of a touch screen and buttons that you press to control the functions that are available

on the printer. The control panel has the following functions:

• Displays the current operating status of the printer.

• Provides access to print and other features.

• Provides access to reference materials.

• Provides access to the Tools and Setup menus.

• Prompts you to load paper, replace supplies, and clear paper jams.

• Displays errors and warnings.

• Provides the Power/Wake button that is used to power on or off the printer. This button supports the power-

saver modes, and the button indicator pulses to indicate the power status of the printer.

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ITEM NAME

DESCRIPTION

1 Log In Button Touching the Log In button on the control panel touch screen allows

you to log in and identify yourself to the printer. To access printer

features, log in with your user credentials. If you do not know your

user name or password, contact your system administrator.

2 Language Button Touching the Language button allows you to set the language that

appears on the control panel touch screen.

Note: Sometimes this option is hidden from view. For details,

refer to the System Administrator Guide at www.xerox.com/

office/VLC620docs.

3 Reset Button Use the Reset button to reset all the apps to the default settings.

4 Power/Wake Button This button serves several power-related functions:

• When the printer is powered off, pressing this button powers on

the printer.

• When the printer is powered on, pressing this button displays a

menu on the control panel. From this menu, you can choose to

enter Sleep Mode, restart the printer, or power off the printer.

• When the printer is powered on, but in Sleep Mode, pressing this

button wakes the printer.

The button indicator pulses to indicate the power status of the

printer:

• When the light pulses slowly, the printer is in Sleep Mode.

• When the light pulses rapidly, the printer is powering off or

waking up.

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ITEM NAME

DESCRIPTION

5 Home Button This button provides access to the Home menu for access to printer

features, such as print and other Xerox applications.

6 NFC Area Near Field Communication (NFC) is a technology that enables

devices to communicate when they are within the network range of

each other. Use the NFC area to obtain a network interface, to add

the printer to your mobile device, or to establish a TCP/IP connection

between your device and the printer.

7 Status Indicator This light pulses blue or amber to indicate the printer status.

Blue:

• Pulses blue once for access-card authentication when there is a

delay in response from a remote server.

Note: Some card readers are not compatible with this

feature.

• Pulses blue twice slowly to indicate that a job has completed.

• Pulses blue rapidly while the printer is powering on, or to signal

detection of an Identify Printer function from AirPrint, when

applicable.

Amber:

Pulses amber to indicate an error condition or warning that requires

your attention or the attention of your system administrator. For

example, this color can indicate an out-of-toner condition, a paper

jam, or that the printer is out of paper for the current job.

8 Touch Screen Display The screen displays information and provides access to the printer

functions and apps, such as print and other Xerox applications.

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ADDITIONAL CONFIGURATIONS AND OPTIONS

1. Trays 2–5, Optional 550-sheet Tray Module

2. Wireless Network Adapter with Bluetooth

3. Productivity Kit (500+ GB Hard Disk Drive)

4. Printer Stand

PAPER TRAY OPTIONS

The printer can have up to six paper trays:

• Tray 1: Standard 550-sheet Tray with an integrated 100-sheet Bypass Tray

• Trays 2, 3, 4, and 5: Optional 550-sheet Trays

Configuring Dedicated Paper Trays

The system administrator can set trays to Fully Adjustable mode or Dedicated mode. When a paper tray is set to

Fully Adjustable mode, you can change paper settings each time that you load the tray. When a paper tray is set to

Dedicated mode, the control panel prompts you to load a specific paper size, type, and color.

Your printer can have up to four optional standard paper trays that can be configured as Fully Adjustable or

Dedicated trays. The only tray that cannot be set as Dedicated is the Bypass Tray.

Note: To configure tray settings, refer to the System Administrator Guide at www.xerox.com/office/

VLC620docs.

Paper Size Confirmation

The system administrator can configure the device response that appears on the control panel touch screen when

paper of the same size is loaded in a tray. For standard adjustable paper trays, select an option:

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• Always Show: This option shows the paper confirmation prompt on the control panel touch screen until the

user dismisses it.

• Delayed Confirmation: This option shows the paper confirmation prompt for a specified time. At the end of

the specified time, the prompt closes, which confirms the paper that is loaded. While the prompt appears on the

control panel touch screen, you can confirm any change to the paper type, color, and size.

• Auto Confirmation: This option confirms the paper type, color, and size automatically without showing a

confirmation prompt on the control panel touch screen.

Note: Xerox

does not recommend using the Auto Confirmation option unless you always load the tray

with paper of the exact same type, color, and size. To configure the Automatic Tray Confirmation Prompt,

refer to Required Paper Policies in the System Administrator Guide at www.xerox.com/office/VLC620docs.

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Power Options

POWER SAVER

To reduce standby power consumption, you can use Sleep Timeout to set the time that the printer spends idle in

Ready mode before the printer transitions to Sleep Mode.

POWERING ON THE PRINTER OR EXITING SLEEP MODE

The printer has one power switch. The power switch is the Power/Wake button on the control panel. The Power/

Wake button controls power to the printer electronic components, and when powering off, it initiates a software-

controlled shutdown procedure. The preferred method to power on and off the printer is to use the Power/Wake

button.

• To power on the printer, on the printer control panel, press the Power/Wake button.

• To enter or exit Sleep Mode, press the Power/Wake button.

Note:

• When the printer receives data from a network connected device, the printer exits Sleep Mode

automatically.

• When the printer receives data from a network print job, to reduce power consumption, only necessary

electronic components exit Sleep mode automatically. The control panel does not exit Sleep Mode.

• When the printer is in Sleep Mode, the touch screen is powered off and unresponsive. To wake the printer

manually, press the Power/Wake button.

• If Auto Power Off is enabled, the printer powers off automatically after the specified conditions are met.

To enable Auto Power Off mode, contact your System Administrator. For details, refer to the System

Administrator Guide at www.xerox.com/office/VLC620docs.

WWaarrnniinngg:: The main power outlet is at the rear side of the printer. Do not plug or unplug the power cord

while the printer is powered on.

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RESTARTING, PLACING IN SLEEP MODE, OR POWERING OFF THE PRINTER

To restart the printer, place the printer in Sleep Mode or power off the printer:

1. At the printer control panel, press the Power/Wake button.

2. Select an option:

• To restart the printer, touch Restart.

• To place the printer in Sleep Mode, touch Sleep.

In Sleep Mode, the touch screen goes dark and the Power/Wake button pulses.

• To power off the printer, touch Power Off. A Please Wait message appears as the printer powers off.

Note: It is not recommended but if required, to power off the printer immediately, press and hold the

Power/Wake button for 5 seconds.

3. If you want to power off the printer for an extended period, disconnect the printer from the main power outlet.

WWaarrnniinngg:: Do not unplug the power cord while the printer powers down.

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Accessing the Printer

AUTHENTICATION

Authentication is the process of confirming your identity. When the system administrator enables authentication,

the printer compares the information that you provide to another source of information, such as an LDAP directory.

The information can be a user name and password, or the information stored on a magnetic, proximity, radio

frequency identification (RFID), or smart card. If the information is valid, you are considered an authenticated user.

There are several ways to authenticate a user:

• User Name/Password - Validate on the Device: This option enables local authentication. Users prove their

identity by typing a user name and password at the control panel or in the Embedded Web Server. The printer

compares the user credentials to the information stored in the user database. If there are a limited number of

users, or you do not have access to an authentication server, use this authentication method.

• User Name/Password - Validate on the Network: This option enables network authentication. Users prove

their identity by typing a user name and password at the control panel or in the Embedded Web Server. The

printer compares the user credentials to the information stored on an authentication server.

• Convenience Authentication: If this option is enabled, a card with a magnetic strip or RFID is used. A

convenience authentication card is different from a smart card, which uses an embedded chip and typically

requires a login and password. If the optional integrated RFID reader is installed, for authentication, users place

a pre-programmed card over the RFID reader at the control panel.

• Xerox Workplace Cloud: This option enables cloud-based authentication. The printer connects directly to the

Xerox

Workplace Cloud solution. This method provides multiple options for authentication. To prove their

identity, users can use mobile authentication methods such as NFC or QR Codes, use an identification card, or

type a user name and password.

• Xerox Secure Access - Unified ID System: This option enables authentication for the Xerox Secure Access

Unified ID System. Users present a pre-programmed identification card to a card reader at the control panel.

The printer compares the user credentials to the information stored on the Xerox

Secure Access server.

• Identity Provider (IdP) - Validate on Cloud: This option enables cloud-based authentication through an

identity provider (IdP). The device establishes a secure connection with the IdP, then passes the user credentials

to the IdP for authentication.

When you configure IdP authentication, users verify their identity by entering a username and selecting a sign-

in option allowed by the IdP, such as a password. The printer supports several modern authentication methods,

such as authenticator app, certificate-based authentication, and FIDO2 security keys. These modern

authentication technologies offer Single-Factor Authentication (SFA), Multi-Factor Authentication (MFA), and

password-less workflows to login to the control panel of the printer.

Smart Cards: This option enables authentication for a smart card reader. Users insert a pre-programmed

identification card in a card reader at the control panel.

Note: For IdP and Smart Cards login methods, the Xerox Mandatory Multiport USB Hub Kit is required to

• Custom Authentication: To use this authentication method, a feature installation key is required. After

entering the feature installation key, the customized authentication methods provided by Xerox are available for

configuration. For more information about a software feature installation, refer to Feature Installation.

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Note: The system administrator can allow you to type your user name and password when Convenience

Authentication or Smart Cards is set as the primary authentication method. If the administrator configures

an alternative authentication method, and you misplace your card, you can still access the printer.

For information about configuring Authentication settings, refer to the System Administrator Guide at www.xerox.

com/office/VLC620docs.

FEATURE INSTALLATION

Feature Installation option allows you to install optional software features.

To install a software feature from the Embedded Web Server:

1. In your computer Web browser, open the Embedded Web Server by typing the IP address of the printer.

2. Click Home > Properties > General Setup > Feature Installation.

3. Under Features, click Enter Key, or under Action, next to the feature you want to install, click Install.

4. For Enter Installation Key, type the key, then click Apply.

Note: Contact the Xerox representative to get the Feature Installation Key.

There are two types of keys:

• Permanent Key: This key is 12-digits long. You can use dashes or spaces without affecting the entry of the

key. For example, 1234-5678-9011.

• Expiring Key: This key is 18-characters long. For example, abcj 1234 5678 r12# 7p.

You can install features on multiple printers by sending a formatted .csv file as a print job to the printers. A

Xerox representative creates this file and provides installation instructions.

To restrict users from installing features using the .csv file print method, under Allow Print File Updates, select

Disable.

The Features area lists the software features that are available. The list contains the following columns:

• Feature: This column shows the list of available software features.

• Type: This column shows the type of the feature. For example, optional, trial, or standard.

• State: This column shows the current status of the software feature.

• Date: This column shows the started and expiring time stamp.

• Configuration: This column provides a link to view more information about the feature.

• Action: This column allows you to install or uninstall the Feature Installation Key.

To install a software feature at the control panel:

1. At the printer control panel, press the Home button.

2. Touch Device > Tools > General > Feature Installation.

3. For Enter Installation Key, type the key, then touch OK.

Note: Contact the Xerox representative to get the Feature Installation Key.

You can uninstall a software feature from the Embedded Web Server (EWS). To uninstall a software feature, do the

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following:

1. Under Action, next to the feature you want to remove, click Uninstall.

2. Click OK.

3. Click Apply.

Note: The System Administrator can uninstall certain software features from the Embedded Web Server. You

can also uninstall certain features at the control panel or any other supported interface using an uninstall

Feature Installation Key. Follow the same steps you use to install a key.

AUTHORIZATION

Authorization is the function of specifying the features that users are allowed to access, and the process of

approving or disapproving access. You can configure the printer to allow users to access the printer, but restrict

access to certain features, tools, and apps. For example, you can allow users to access printing but restrict access to

other Xerox apps. You can also control access to features at specific times of the day. For example, you can restrict a

group of users from printing during peak business hours.

There are two types of authorization:

• LLooccaall AAuutthhoorriizzaattiioonn verifies user information on the printer to approve access.

• NNeettwwoorrkk AAuutthhoorriizzaattiioonn verifies user information stored externally in a network database, such as an LDAP

directory, to approve access.

For information about configuring Authorization settings, refer to the System Administrator Guide at www.xerox.

com/office/VLC620docs.

PERSONALIZATION

Personalization is the process of customizing and configuring the device information and settings for a logged-in

user.

Personalization allows logged-in users to create a personalized user experience at the local user interface.

Personalization for logged-in users is enabled by default.

Personalization allows a logged-in user to configure the following settings:

• Personalized walk-up screen: When a user logs in, the device launches their preferred app instead of the default

walk-up screen.

• Personalized home screen: A user can select their preferred apps to display in a preferred order on the home

screen.

• Personalized Adaptive Learning suggestions: Adaptive Learning personalization offers workflow-automation

suggestions to help logged-in users streamline their workflow. Personalized app workflow suggestions include

Language preference settings.

For a logged-in user, all personalized settings override the device defaults.

Note: The options available are defined by the administrator. For example, if the administrator has chosen

to limit permissions for the use of an app, the individual user cannot override those permissions.

For more information about all the Personalization options, refer to Personalize.

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Note: To allow the logged-in user to personalize their local user interface experience, the System

Administrator is required to configure the device personalization policy. For information on configuring the

device policy to enable user personalization, refer to the System Administrator Guide at www.xerox.com/

office/VLC620docs.

ACCOUNTING

Accounting is used to track and record the numbers of Print jobs that the device produces for each user. The system

administrator is required to create user accounts and enable the accounting feature. After Accounting is enabled,

provide Accounting IDs at the printer to access restricted apps. If Authentication is enabled, you are required to log

in first. Before you print documents from a computer, provide your account details in the print driver.

The system administrator can set limits to restrict the total number of jobs by type that a user can send to the

printer. The administrator can generate reports that list usage data for individual users and groups.

For details, refer to the System Administrator Guide at www.xerox.com/office/VLC620docs.

LOGGING IN

Logging in is the process by which you identify yourself to the printer for authentication. If authentication is set, to

access printer features, you log in with your user credentials.

Logging In at the Control Panel

Note:

• Before logging in for the first time at the Xerox device control panel, log in to the Embedded Web Server,

then update your password. For details, refer to Logging In Using the Embedded Web Server.

• If you do not know your user name or password, contact your system administrator.

1. At the printer control panel, press the Home button.

2. Touch Log In.

3. For User Name, use the keypad and enter your name, then touch Next.

4. If prompted, enter the password, then touch Done.

Note: To access each app that is password-protected, repeat steps 3 and 4.

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Apps, Features, and Functions

INTRODUCTION TO APPS

Xerox Apps are a gateway to the features and functions of your device. Standard Apps are installed already on the

device and appear on the Home screen. Some Apps are installed as standard, but are hidden the first time you use

the device.

When you log in, the Apps configured for your personal account appear on the control panel.

You can download more Apps for your device from the Xerox

App Gallery. For more information, refer to Xerox

App Gallery.

ADAPTIVE LEARNING

Adaptive Learning offers workflow-automation and suggestions to help users to streamline their workflows. When

Adaptive Learning is enabled, you can set the device defaults automatically:

Automatically Set Device Defaults: This feature is enabled by the administrator and provides customization of

default settings based on device usage by walk-up users. Options include the default walk-up screen. This feature is

enabled by default, which collects usage data and makes changes to the device defaults only if it detects a different

usage pattern than the defaults.

To view the Adaptive Learning history at the control panel, touch Device > Notifications > Adaptive Learning

Updates.

Note: When Adaptive Learning makes changes to the device defaults, a notification banner appears. You can

temporarily dismiss the banner, but it reappears at each session during the 8-day notification period to

inform everyone using the device about the changes.

For more information, refer to Personalize.

Note: The Adaptive Learning personalization feature is available to logged-in users only.

For detailed instructions on how to configure Adaptive Learning, refer to the System Administrator Guide at www.

xerox.com/office/VLC620docs.

QUICK ACCESS

The Quick Access provides easy access to the features on the control panel. It includes links to Supplies, Paper Trays,

Notifications, Accessibility, and About.

At the control panel, touch the circled-ellipsis icon, which represents Quick Access links to access the configured

features without leaving your current task.

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Information Pages

Your printer has a set of information pages that you can print. These pages include configuration and font

information, getting started pages, and more.

The following Information Pages are available:

NAME

DESCRIPTION

Basic Configuration Report The Basic Configuration Report provides printer

information, including the serial number, installed

options, network settings, port setup, tray information,

and more.

Detailed Configuration Report The Detailed Configuration Report provides

information about all of the printer settings, including

extensible services setup, security and authentication

server configuration, connectivity settings, and more.

Billing Summary The Billing Summary Report provides information

about the device and a detailed listing of the billing

meters and sheet counts.

Getting Started The Getting Started guide provides an overview of the

key features of the printer.

Troubleshooting Print Quality Page The Troubleshooting Print Quality Page provides a list

of common print-quality problems and tips to help

solve them.

Supplies Usage Page The Supplies Usage Page provides coverage

information and part numbers for reordering supplies.

Graphics Demo Page Print this page to check the quality of graphics.

PCL Font List The PCL Font List provides a printout of all PCL fonts

that are available on the printer.

PostScript Font List The PostScript Font List provides a printout of all

PostScript fonts that are available on the printer.

PRINTING INFORMATION PAGES

1. At the printer control panel, press the Home button.

2. Touch Device > Information Pages.

3. To print an information page, touch the needed page, then touch Print.

The printer prints the selected information page.

4. To return to the Home screen, press the Home button.

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CONFIGURATION REPORTS

There are two configuration reports available, a Basic Configuration Report, and a Detailed Configuration

Report. The configuration reports provide product information, including installed options, network settings, port

setup, tray information, and more.

Printing a Configuration Report

1. At the printer control panel, press the Home button.

2. Touch Device > Information Pages.

3. Touch Basic Configuration Report or Detailed Configuration Report, then touch Print.

The printer prints the chosen configuration report.

4. To return to the Home screen, press the Home button.

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The Embedded Web Server

The Embedded Web Server is the administration and configuration software that is installed in the printer. It allows

System Administrators to modify network and system settings on the printer remotely using a Web browser.

You can check the status of the printer, monitor paper and supply levels, and submit and track print jobs. All these

functions can be accessed from the convenience of your computer.

The Embedded Web Server requires:

• A TCP/IP connection between the printer and the network in Windows, Macintosh, UNIX, or Linux environments.

• TCP/IP and HTTP enabled in the printer.

• A network-connected computer with a Web browser that supports JavaScript.

FINDING THE IP ADDRESS OF YOUR PRINTER

You need the IP address of your printer to do the following:

• To install the print driver for a network-connected printer.

• To access the settings of your printer through the Embedded Web Server.

You can view the IP address of your printer on the control panel or on a configuration report.

Note: To view the TCP/IP address on the control panel, wait until the printer has been on for 2 minutes. If

the TCP/IP address is 0.0.0.0, or begins with 169, it indicates that there is a network connectivity issue.

Viewing the IP Printer Address on the Control Panel

To view the IP address of the printer on the control panel:

1. At the printer control panel, press the Home button.

2. Touch Device > About.

The IP address appears in the Network section of the About screen for Wired IPv4 Address or Wired IPv6

Address.

3. Record the IP address from the display.

4. To return to the Home screen, press the Home button.

Obtaining the Printer IP Address from a Configuration Report

To obtain the printer IP address from a configuration report:

1. At the printer control panel, press the Home button.

2. Touch Device > Information Pages.

3. Touch Basic Configuration Report or Detailed Configuration Report, then touch Print.

The printer prints the chosen configuration report. The IP address appears in the Common User Data section of

the configuration report.

4. To return to the Home screen, press the Home button.

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ACCESSING THE EMBEDDED WEB SERVER

At your computer, open a Web browser. In the address field, type the IP address of the printer, then press Enter or

Return.

To use the Embedded Web Server, click the page required:

• Home: This page provides a description of the printer and current notifications, the status of the paper trays,

and supplies and billing information. There is a Quick Links area at the bottom of the page that provides direct

access to key functions and pages.

• Jobs: The Jobs page enables you to manage active jobs on the printer, view, print, and delete saved jobs, and

create and manage saved job folders.

• Print: This page enables you to submit print-ready files to the printer for printing. You can select options for

print jobs using this page. Only print-ready files can be submitted, for example PDF, PS, PCL, JPG, TXT, PRN, and

TIFF file formats.

• Properties: You can use the Properties tab to access and configure settings for your device. System

administrator login credentials are required to change most settings.

• Support: This page provides access to general support information and telephone numbers. You can use the

Support page to access the Remote Control Panel and send diagnostic information to Xerox.

The Embedded Web Server has a Help option that provides information about all available device features and

functions. To access Help, click the Help link displayed at the bottom of each page. Navigate to the topic required,

or use the Search function to find specific information.

For detailed instructions on how to use the Embedded Web Server to configure printer settings, refer to the System

Administrator Guide at www.xerox.com/office/VLC620docs.

LOGGING IN USING THE EMBEDDED WEB SERVER

To access certain features, tools, and apps, log in to the Embedded Web Server for your device.

Note: Access to some restricted functions requires administrator rights. For more information, refer to the

System Administrator Guide at www.xerox.com/office/VLC620docs.

To log in to the Embedded Web Server:

1. At your computer, open a Web browser. In the address field, type the IP address of the printer, then press Enter

or Return.

2. In the top right area of the page, click Login.

3. Enter your User ID and password, then click Login.

4. If you are logging in for the first time, set up a password.

a. Type the old password.

b. Type a new password. To verify the password, retype it.

Note: The new password must adhere to all minimum password requirements. For details, contact your

system administrator, or refer to the System Administrator Guide at www.xerox.com/office/VLC620docs.

c. Click Save. The new password is stored.

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CERTIFICATES FOR THE EMBEDDED WEB SERVER

Your device includes an HTTPS certificate. The device generates the certificate automatically during device

installation. The HTTPS certificate is used to encrypt communications between your computer and the Xerox device.

Note:

• The Embedded Web Server page for your Xerox device can display an error message that the security

certificate is not trusted. This configuration does not lessen the security of the communications between

your computer and the Xerox device.

• To eliminate the connection warning in your Web browser, you can replace the certificate with a signed

certificate from a Certificate Authority. For information on obtaining a certificate from a Certificate

Authority, contact your Internet Service Provider.

• To eliminate the connection warning in your Web browser, you can download the Xerox Root CA

certificate from the device Embedded Web Server, then install the certificate on your client.

For information on obtaining, installing, and enabling certificates, refer to the System Administrator Guide at www.

xerox.com/office/VLC620docs.

DOWNLOADING THE CONFIGURATION REPORT FROM THE EMBEDDED WEB SERVER

From the Embedded Web Server, you can download and save a copy of the Configuration Report to your computer

hard drive. Use configuration reports from multiple devices to compare software versions, configurations, and

compliance information.

To download a copy of the Configuration Report from the Embedded Web Server:

1. At your computer, open a Web browser. In the address field, type the IP address of the printer, then press Enter

or Return.

Note: For details about obtaining the IP address of your printer, refer to Finding the IP Address of Your

Printer.

2. To download the Configuration Report, scroll to the bottom of the page. In the Quick Links section, click

Download Configuration Page.

Note: If the Download Configuration Page option does not appear, log in as a system administrator.

The document is saved automatically as an XML file in the default download location on your computer hard

drive. To open the Configuration Report, use an XML viewer.

USING THE REMOTE CONTROL PANEL FEATURE

The Remote Control Panel feature in the Embedded Web Server allows you to access the printer control panel

remotely from a Web browser.

Note: To access the Remote Control Panel, first enable the feature. For details, contact your system

administrator or refer to the System Administrator Guide at www.xerox.com/office/VLC620docs.

To access the Remote Control Panel feature:

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1. At your computer, open a Web browser. In the address field, type the IP address of the printer, then press Enter

or Return.

Note: For details about obtaining the IP address of your printer, refer to Finding the IP Address of Your

Printer.

2. In the Quick Links area, click Remote Control Panel.

Note: If the Remote Control Panel option is not displayed or fails to load, contact your system administrator.

3. To restrict other users from accessing the device control panel when you are connected remotely to the device,

click Block device control panel (local user can only observe).

Note: If a local user attempts to access the control panel while the device control panel is locked, the control

panel does not respond. A message appears on the control panel, confirming that the control panel is locked

and the device is being controlled remotely.

4. To launch the Remote Control Panel with speech output, select Use Speech Output. The device interactions

will only be heard through the screen reader if Use Speech Output option is enabled.

Note: Use Speech Output option is available to the user only if permitted by the Administrator.

Note: Operating the Remote Control Panel while using your screen reader may require switching the screen

reader mode (Browse/Focus Mode). Different screen readers have different ways to toggle the screen reader

mode. For example, use the Caps Lock + Space Bar or Insert + Space Bar to toggle between the screen

reader modes.

Note: Screen readers have their own shortcuts, behaviors, and announcements. For more information, refer

to the screen reader documentation provided by the respective vendor.

Note: Remote control panel speech output is independent from the speech output on the local user

interface. Accessibility controls on the Local Control Panel do not affect the Remote Control Panel. When you

start speech output on the Remote Control Panel while the speech output is active on the device, the

announcements on the local user interface will be stopped.

5. To enable remote access to the device control panel, click Start Remote Session. The remote control panel

sends a request to the local control panel.

• If the local control panel is inactive, the remote control panel session is activated automatically.

• If a local user is active on the device, a Remote Session Request message appears on the local control

panel. The local user chooses to accept or deny the request. If the request is accepted, the remote control

panel session is activated. If the request is denied, a Request Denied message appears in the

Embedded Web Server.

Note: If the system administrator requests a remote session, if the request is denied, an option to override

the local session is displayed.

DOWNLOADING THE PRINT DRIVERS FROM THE EMBEDDED WEB SERVER

You can download the Print Drivers for your device from the Embedded Web Server.

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1. In your computer Web browser, open the Embedded Web Server by typing the IP address of the printer.

2. Click Support > General.

3. To download the Print Drivers, at Assistance Links, click Install Print Drivers.

The Smart Start installer file is downloaded to your computer.

USING XEROX

WORKPLACE CLOUD TO MANAGE YOUR DEVICE

Xerox

Workplace Cloud is a cloud-based print solution that can remotely manage many aspects of your device.

Xerox

Workplace Cloud provides authentication, print management, cost control, and mobility workflows.

Features such as Pull Printing allow you to submit your jobs to a secure single queue from any computer or mobile

device. After you have authenticated with the networked device of your choice, you can view, modify, print, or

delete your job as needed.

Flexible authentication options enable you to release your pull print jobs securely, and access your printer apps.

Single Sign-on (SSO) authentication is provided allowing you to access all of your SSO-enabled apps without having

to perform any additional login steps.

Xerox

Workplace Cloud is easy to set up and use, and because it is hosted in the cloud, Xerox manage all updates

and patches.

For more information about enabling Xerox

Workplace Cloud for your device, contact your system administrator or

refer to the System Administrator Guide at www.xerox.com/office/VLC620docs.

ORDERING SUPPLIES FROM THE EMBEDDED WEB SERVER

To order supplies from the Embedded Web Server:

1. In your computer Web browser, open the Embedded Web Server by typing the IP address of the printer.

2. Go to Home > Supplies.

3. Click Details in the Supplies tab, then click Order Supplies.

4. Click Order on the respective supplier under Buy From.

It shows the complete information of the supplier, such as Supplier Name, Phone Number, and Website URL.

5. To order supplies, click Buy.

It takes you to the web page of your supply provider. You can order your required supplies.

Xerox Retail Store is your default option to order supplies directly from Xerox. Also, in the Order Supplies page,

you can view the following information of your printer:

• Supplies Plan

• Supplies Log

6. In the Supplies Log, set the Last Ordered Date and add your Notes.

7. Click Save, then click Close.

For more information about setting up a supplier, refer to the System Administrator Guide at www.xerox.com/office/

VLC620docs.

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Installation and Setup

For reference:

• Installation Guide packaged with your printer

• Online Support Assistant at www.xerox.com/office/VLC620docs

INSTALLATION AND SETUP OVERVIEW

Before you print, ensure that your computer and the printer are plugged in, powered on, and connected. Configure

the initial settings of the printer, then install the print driver software and utilities on your computer.

You can connect to your printer directly from your computer using USB, or connect to a network using an Ethernet

cable or wireless connection. Hardware and cabling requirements vary for the different connection methods.

Routers, network hubs and switches, modems, Ethernet cables, and USB cables are not included with your printer

and must be purchased separately. Xerox recommends an Ethernet connection because it is typically faster than a

USB connection, and it provides access to the Embedded Web Server.

For more information, refer to the System Administrator Guide at www.xerox.com/office/VLC620docs.

SELECTING A LOCATION FOR THE PRINTER

CCaauuttiioonn:: To avoid personal injury and damage to the printer, professional installation of the printer is

required.

1. Select a dust-free area with temperatures from 10°–32° C (50°–90° F), and relative humidity of 15–85 percent.

Note: Sudden temperature fluctuations can affect print quality. Rapid heating of a cold room can cause

condensation inside the printer, which directly interferes with image transfer.

2. Place the printer on a level, solid, non-vibrating surface with adequate strength to hold the weight of the

printer. Ensure that the printer is horizontal and that all four feet are in solid contact with the surface.

To find the weight for your printer configuration, refer to Physical Specifications.

3. Select a location with adequate clearance to access supplies and to provide proper ventilation.

To find the clearance requirements for your printer, refer to Clearance Requirements.

4. After you position the printer, you are ready to connect it to the power source and computer or network.

UPDATING THE PRINTER SYSTEM SOFTWARE

Before installing print driver, verify that the printer has the latest version of system software loaded. When Xerox

releases a new version of printer system software or firmware, you can update your device. To ensure a successful

software update, follow the steps provided with the software files. Printer system software is downloaded from

www.xerox.com/office/VLC620support.

Before you download and install new software, determine the current software version installed on your device.

Print a configuration report to compare the system software version with the version available for download. For

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instructions about printing a configuration report, refer to Printing a Configuration Report.

Follow the instructions provided with the software to download the files and upgrade your device. You can configure

the device to connect routinely to an FTP directory on your network to update device software automatically. You

can also update the device software manually. For more information about updating system operating software,

refer to the System Administrator Guide at www.xerox.com/office/VLC620docs.

REMOVING THE INTERNAL PACKING MATERIALS

The printer comes with internal packing materials. Remove the packing materials and install the imaging unit and

the toner cartridge correctly.

1. At the front of the printer, open Door A.

2. Remove the red plastic loops and clips.

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3. Close Door A.

4. At the right side of the printer, open and pull up Door B.

5. Remove the red plastic loop.

6. To release and remove the toner cartridges from the printer, press the buttons below each toner cartridge.

7. Remove the toner cartridges from their packaging.

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8. After you remove the packaging, install the toner cartridges back to their original position.

9. Close Door B.

For more information, refer to the Installation Guide of the printer.

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Connecting the Printer

SELECTING A CONNECTION METHOD

You can connect the printer to your computer using a USB cable, Ethernet cable, or wireless connection. The

method that you select depends on how your computer is connected to the network. A USB connection is a direct

connection and is the easiest to set up. An Ethernet connection is used to connect to a network. If you are using a

network connection, it is important to understand how your computer is connected to the network.

Note: Hardware and cabling requirements vary for the different connection methods. Routers, network hubs,

network switches, modems, Ethernet cables, and USB cables are not included with your printer and require a

separate purchase.

UUSSBB

If you connect the printer to one computer and do not have a network, use a USB connection. A USB

connection offers fast data speeds, but typically is not as fast as a network connection.

NNeettwwoorrkk

If your computer is connected to an office network or home network, use an Ethernet cable to connect the

printer to the network. You cannot connect the printer directly to the computer. A connection through a router

or network switch is required. An Ethernet network can be used for one or more computers and supports many

printers and systems simultaneously. An Ethernet connection is typically faster than USB and allows you direct

access to the settings of the printer using the Embedded Web Server.

Note: To access the Embedded Web Server, a network connection is required.

WWiirreelleessss NNeettwwoorrkk

If your environment includes a wireless router or wireless access point, you can connect the printer to the

network with a wireless connection. A wireless network connection provides the same access and services as a

wired connection. A wireless network connection is typically faster than USB and allows direct access to the

settings of the printer using the Embedded Web Server.

Note: For your printer, to connect to a Wireless Network, a Wireless Network Adapter is required.

CONNECTING TO A COMPUTER USING A USB CABLE

To connect the printer to a computer using a USB cable, you need one of these operating systems:

• Windows 10, Windows 11, Windows Server 2012, Windows Server 2016, Windows Server 2019, and Windows

Server 2022.

• Macintosh OS version 11 and later.

• UNIX and Linux: Your printer supports connection to various UNIX platforms through the network interface.

To connect the printer to a computer using a USB cable:

1. Connect the B end of a standard A/B USB 2.0 or USB 3.0 cable to the USB Port on the back of the printer.

Note: Ensure that the USB Type B Port is enabled.

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2. Connect the A end of the USB cable to the USB port on the computer.

3. If the Windows Found New Hardware Wizard appears, click Cancel.

4. Install the print driver.

For more information, refer to Installing the Print Driver Software.

CONNECTING TO A WIRED NETWORK

Use a Category 5 or better Ethernet cable to connect the printer to the network. An Ethernet network is used for

one or more computers and supports many printers and systems simultaneously. An Ethernet connection provides

direct access to printer settings using the Embedded Web Server.

To connect the printer:

1. Connect the power cord to the printer, then plug the cord into an electrical outlet.

2. Connect one end of a Category 5 or better Ethernet cable to the Ethernet port on the back of the printer.

Connect the other end of the cable to a correctly-configured network port.

3. Power on the printer.

For details on configuring connection settings, refer to the System Administrator Guide at www.xerox.com/office/

VLC620docs.

WIRELESS NETWORK ADAPTER WITH BLUETOOTH

The Xerox

Wireless Network Adapter enables you to use the Wireless Wizard to connect to a wireless network. The

compatibility of the Wireless Network Adapter is dependent on the device model and software version.

The Xerox

Wireless Network Adapter supports the following:

• Wi-Fi Bands: Dual Band 2.4 GHz and 5 GHz

• Network Standards:

– 802.11ac

– 802.11n

– 802.11b/a/g

• Wi-Fi Direct

• Bluetooth 5.0 to support iBeacon using Bluetooth Low Energy

For more information on the Wireless Network Adapter, refer to the System Administrator Guide at www.xerox.com/

office/VLC620docs.

Connecting to a Wireless Network

If you have purchased the Xerox

Wireless Network Adapter, you can use the Wireless Wizard to connect the device

to a wireless network. If the device is connected to a wired network, you can configure wireless settings using the

Embedded Web Server or at the control panel touch screen using the Wireless Install Wizard.

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Note:

• Not all Xerox

Wireless Network Adapters are compatible with all Xerox

printers. Ensure that you

purchase the correct Xerox

Wireless Network Adapter kit for your device. For more information, contact

your Xerox representative.

• For more information about installing the wireless network adapter, refer to the Xerox

Wireless Network

Adapter Kit Hardware Install and Setup instructions that are included with the kit.

• The device uses either the wireless or the wired network connection. Activating one network connection

deactivates the other network connection.

• When you switch from a wired connection to a wireless connection, the IP address of the printer

changes. For more information on IP address or host name, refer to System Administrator Guide.

For details on configuring wireless network settings, refer to the System Administrator Guide at www.xerox.com/

office/VLC620docs.

CONNECTING WITH WI-FI DIRECT

You can connect to your printer from any Wi-Fi-enabled mobile device, such as a tablet, computer, or smart phone,

using Wi-Fi Direct or Soft AP features. The Wi-Fi Direct feature is disabled by default on the Xerox device.

Note: The Wi-Fi Direct feature is available only on printers with the optional Wireless Network Adapter

installed. After you install the Wireless Network Adapter, the Wi-Fi Direct feature is enabled by default.

Wi-Fi Direct Overview

The Wi-Fi Direct feature allows you to print from a mobile device to your printer, using one of the following

methods.

• WPS push button, for Wi-Fi Direct-enabled Android devices with the Mopria print plug-in installed.

• Soft Access Point (AP), for Apple iPhones and other mobile devices that do not support the Wi-Fi Direct function.

For information about using the Wi-Fi Direct feature on your mobile device, or connecting to the printer using the

Soft AP feature, refer the mobile device documentation from the manufacturer.

For information about configuring the Wi-Fi Direct feature on your printer, refer to the System Administrator Guide

at www.xerox.com/office/VLC620docs.

Using Wi-Fi Direct on Your Mobile Device

The Wi-Fi Direct WPS Push Button feature requires the Mopria Print Service App installed on your mobile device. The

printer does not require a wireless connection.

Installing Mopria Print Service

1. On your mobile device, go to the Google Play Store, then search for Mopria Print Service.

2. Install the Mopria Print Service App.

3. Go to Settings, then touch Printing.

4. Go to the notification area, then touch Mopria Print Service.

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5. To enable Mopria Print Service, touch On.

6. Exit Settings.

Your mobile device searches for Wi-Fi Direct-enabled printers that are in range of the mobile device.

Using Wi-Fi Direct on your Printer

Wi-Fi Direct is a direct wireless connection from your mobile device to the printer. The Wi-Fi Direct feature is

enabled by default when the Wi-Fi hardware is installed.

Using the Wi-Fi Direct feature does not require a wireless network connection to a printer. Contact your System

Administrator to connect your printer to a wired or wireless network.

Printing Using Wi-Fi Direct

To print a document from a Wi-Fi-enabled mobile device:

1. On the mobile device, open the document that you want to print.

2. In the device application, select the Print button.

3. If there is more than one printer in the area with Wi-Fi Direct enabled, select the required printer from the list.

4. Select the print settings required for the job.

5. Submit the job for printing.

A message appears on the mobile device.

6. Select Connect.

When the connection is made, a message appears on the printer.

7. At the printer control panel, touch OK.

The job prints.

CONNECTING WITH NEAR FIELD COMMUNICATION (NFC)

NFC Overview

Near field communication (NFC) is a technology that enables devices to communicate when

they are in close range. NFC allows you to add a printer to your Android mobile device easily.

After you add the printer, there is no need to use NFC on that printer. The NFC feature requires

installation of the Xerox Print Service app on the mobile device.

Printers can communicate using NFC when they are within your mobile device range.

Note: The range can vary depending on the device manufacturer. For information about the required

settings for individual mobile devices, refer the documentation supplied by the manufacturer of your mobile

device.

For details about configuring NFC on your printer, refer to the System Administrator Guide at www.xerox.com/

office/VLC620docs.

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Using NFC on your Mobile Device

The NFC feature requires installation of the Xerox Print Service app on the mobile device.

Your mobile device must use the same Wi-Fi network environment as the printer. The printer does not need to have

a wireless connection.

Note: NFC supports Android 4.4 or greater devices.

Installing the Xerox Print Service Plugin

1. On your mobile device, go to the Google Play Store, then search for Xerox Print Service Plugin.

2. Install the Xerox Print Service Plugin app.

3. Go to Settings, then touch Printing.

4. Go to the notification pull-down bar, then touch Xerox Print Service.

5. To enable Xerox Print Service, touch On.

6. Exit Settings.

Enabling NFC on the Mobile Device

Most mobile devices have NFC disabled by default.

To enable NFC:

1. Go to Settings.

2. Go to the NFC setting, then touch On.

3. Exit Settings.

Using NFC on your Printer

The NFC chip is on the bottom right of the control panel. When NFC is enabled, you can use the NFC function.

Refer to your mobile device user documentation for the mobile device NFC chip location.

Note: The NFC function must be enabled before use. For NFC enable instructions, refer to the System

Administrator Guide at www.xerox.com/office/VLC620docs.

Mapping the Printer to your Mobile Device

1. Open the Xerox Print Service Plugin.

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2. At the top right side of the screen, touch the selection button, then select Add Printer.

3. Touch the NFC option.

4. Hold the mobile device over the NFC icon on the control panel.

The mobile device and the printer communicate with each other. The mobile device searches the network for the

printer. When the printer is located, it is added to the list as a mapped printer.

You can submit print jobs from your mobile device to the printer.

Printing using Xerox

Print Services

1. Open the document that you want to print. For example, a PDF or Word document.

2. At the top of the screen, select the Print button.

3. If there is more than one printer mapped for use with NFC, select the printer required.

4. Select the print settings required for the job.

5. Submit the job for printing.

CONFIGURING AIRPRINT

AirPrint is a software feature that allows you to print documents from Apple iOS-based mobile devices and MacOS-

based devices without a print driver. AirPrint-enabled printers that use a wired or wireless connection allow you to

print or fax directly from a Mac, an iPhone, iPad, or iPod Touch. Additionally, you can use AirPrint to scan from a

wired or wireless printer to supported Apple devices.

For information about AirPrint configuration settings, refer to the System Administrator Guide at www.xerox.com/

office/VLC620docs. Alternatively, use a desktop computer to access the Embedded Web Server for your device, then

click the Help link that appears at the bottom of each page. For details, refer to Accessing the Embedded Web

Server.

CONFIGURING A DEVICE FOR UNIVERSAL PRINT

Universal Print is a cloud-based print protocol that provides a simple and secure print solution for Microsoft

365

users. Universal Print allows administrators to manage printers without the need for on-premises print servers.

Universal Print enables users to access cloud printers without the need for print drivers.

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• When Universal Print is enabled, the configuration settings appear. The Universal Print area displays the

registration status of your device.

• When Universal Print is disabled, the configuration settings are hidden. The Universal Print area shows the status

Off. This status is the default.

For information about configuring a device for Universal Print, refer to the System Administrator Guide at www.

xerox.com/office/VLC620docs.

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Initial Printer Setup

Before installing the printer software, verify that the printer is set up correctly. Setup includes enabling the optional

features and assigning an IP address for the Ethernet network connection. Printer settings can be configured at the

printer control panel or by using the Embedded Web Server. To configure settings at the printer control panel, the

installation wizard starts the first time that you power on the printer. The wizard prompts you with a series of

questions to help configure basic printer settings.

The System Administrator can configure the following settings:

• Language

• Backup & Restore Settings

• Network Connection

• Date and Time

• Measurements

• Security Settings

For more information on configuring the printer settings at the control panel or using the Embedded Web Server,

refer to the System Administrator Guide at www.xerox.com/office/VLC620docs.

SECURITY TEMPLATE

Security Template is a feature that allows you to quickly configure the security settings through Install Wizard,

Tools in the control panel or from the Security Dashboard tab in the Embedded Web Server. You can choose one

of the three preset templates, which are Default, Elevated, and High, according to your requirement.

For detailed instructions on how to configure Security Template, refer to the System Administrator Guide at www.

xerox.com/office/VLC620docs.

CONFIGURATION WATCHDOG

Configuration Watchdog is a security feature that monitors feature settings to ensure that the device stays in the

appropriate configuration throughout day-to-day operations. The feature ensures that values remain compliant

without external device monitoring. When a watched setting changes, Configuration Watchdog detects the change

on the next manual or scheduled check. After a change is detected, Configuration Watchdog remediates the

feature to the required settings.

After remediation occurs, administrators can view the list of remediated items on the Configuration Watchdog

page.

For more information about Configuration Watchdog, contact your system administrator, or refer to the System

Administrator Guide at www.xerox.com/office/VLC620docs.

FLEET ORCHESTRATOR

The Fleet Orchestrator feature automatically allows you to configure many devices in similar ways. After you

configure one device, you can distribute any of the configuration settings to other devices, as needed. You can set

up schedules to share configuration settings regularly and automatically.

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The Fleet Orchestrator feature enables you to share the following types of configuration files:

• Clone files

• Software upgrade files

For more information about Fleet Orchestrator, contact your system administrator, or refer to the System

Administrator Guide at www.xerox.com/office/VLC620docs.

XEROX

EASY ASSIST APPLICATION

Xerox Easy Assist application can assist you with the initial setup procedure for a new printer. You can access and

configure the printer from your smartphone through the Xerox Easy Assist (XEA) app. To access the printer from

your smartphone, download and install the Xerox Easy Assist app on your mobile device. By installing the Xerox Easy

Assist app on your smartphone, you can setup your new printer easily, manage its configuration, view alerts

indicating supply requirements and order them, and get live troubleshooting support for your printer.

The Xerox Easy Assist App has instructions and video links that help you to unpack the printer from its shipping box.

To install the Xerox Easy Assist app on your smartphone, you need to scan a QR Code. You can find this QR Code on

the packaging box or the Installation Guide that comes with the printer. To install the Xerox Easy Assist app for the

first time, scan the QR Code with your smartphone camera.

For more information, refer to Xerox

Easy Assist (XEA) App.

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Installing the Print Driver Software

Before you install the print driver software, verify that the printer is plugged in, powered on, connected correctly,

and has a valid IP address. The IP address usually appears on the default Home screen of the control panel. If you

cannot find the IP address of your printer, refer to Finding the IP Address of Your Printer.

Note: If the Software and Documentation disc is not available, download the latest drivers from www.xerox.

com/office/VLC620drivers.

After you install the print driver software, you can configure printing preferences and default settings for the print

driver. For more information, refer to Printing.

Printing settings for the device, such as Page Description Language options, are configured using the Embedded

Web Server. To configure printing settings, contact your System Administrator or refer to the System Administrator

Guide at www.xerox.com/office/VLC620docs.

OPERATING SYSTEM REQUIREMENTS

• Windows 10, Windows 11, Windows Server 2012, Windows Server 2016, Windows Server 2019, and Windows

Server 2022.

• Macintosh OS version 11 and later.

• UNIX and Linux: Your printer supports connection to various UNIX platforms through the network interface.

INSTALLING THE PRINT DRIVERS FOR A WINDOWS NETWORK PRINTER

1. Insert the Software and Documentation disc into the appropriate drive on your computer. If the installer does

not start automatically, navigate to the drive, then double-click the Setup.exe installer file.

Note: If you do not have the Software and Documentation disc, download the Smart Start installer file from

www.xerox.com or the Embedded Web Server of your printer. For more information, refer to Downloading

the Print Drivers from the Embedded Web Server.

2. Click Xerox Smart Start — Driver Installer (Recommended).

3. At the License Agreement, click Agree.

4. From the list of discovered printers, select your printer.

Note: When you install print drivers for a network printer, if your printer does not appear in the list, click

Don’t See Your Printer? then enter the IP address for your printer. To install the recommended print driver,

click Continue, then select Install.

5. Click Quick Install.

A message appears that confirms that the installation is successful.

6. To complete the installation and close the Installer window, click Done.

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INSTALLING THE WINDOWS PRINT DRIVER .ZIP FILE

You can download print drivers from Xerox.com in a .zip file, then use the Windows Add Printer Wizard to install the

print drivers on your computer.

To install the print driver from the .zip file:

1. Download, then extract the required .zip file to a local directory on your computer.

2. At your computer, open the Control Panel, then select Devices and Printers > Add a Printer.

3. Click The printer that I want isn't listed, then click Add a local printer or network printer with manual

settings.

4. To use a previously established port, select Use an existing port, then from the list, select a Standard TCP/IP

Port.

5. To create a Standard TCP/IP port:

a. Select Create a New Port.

b. For Type of port, select Standard TCP/IP Port, then click Next.

c. In the Hostname or IP address field, type the printer IP address or host name.

d. To disable the feature, clear the check box for Query the printer and automatically select the driver to

use, then click Next.

6. Click Have Disk.

7. Click Browse. Browse to the extracted files in the local directory, then select the driver.inf file for your printer.

Click Open.

8. Select your printer model, then click Next.

9. If a prompt appears because the print driver was installed previously, click Use the driver that is currently

installed (recommended).

10. In the Printer name field, type a name for your printer.

11. To install the print driver, click Next.

12. If needed, set the printer as the default printer.

Note: Before you select Share Printer, contact your system administrator.

13. To send a test page to the printer, click Print a test page.

14. Click Finish.

INSTALLING THE PRINT DRIVERS FOR A WINDOWS USB PRINTER

1. Connect the B end of a standard A/B USB 2.0 or USB 3.0 cable to the USB Port on the back of the printer.

Note: Ensure that the USB Type B Port is enabled.

2. Connect the A end of the USB cable to the USB port on the computer.

3. If the Windows Found New Hardware Wizard appears, click Cancel.

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4. Insert the Software and Documentation disc into the appropriate drive on your computer. If the installer does

not start automatically, navigate to the drive, then double-click the Setup.exe installer file.

Note: If you do not have the Software and Documentation disc, download the Smart Start installer file from

www.xerox.com or the Embedded Web Server of your printer. For more information, refer to Downloading

the Print Drivers from the Embedded Web Server.

5. Click Xerox Smart Start — Driver Installer (Recommended).

6. At the License Agreement, click Agree.

7. For Windows PC, the print driver package is not always required to be installed to create the print queue. Refer

to the following options:

• Windows checks if the print driver package is installed in the PC already. If a compatible print driver is

available in the PC, it is used to create the USB print queue.

• Windows checks the Windows Update for a compatible print driver. If a compatible driver is present, then it

downloads the print driver and creates the USB print queue with it.

• If the print driver update is blocked from Windows Update and no compatible driver is available on the PC,

then Windows creates the USB print queue with the inbox Microsoft IPP Class Driver.

INSTALLING THE PRINTER AS A WEB SERVICE ON DEVICES

Web Services on Devices (WSD) allows a client to discover and access a remote device and its associated services

across a network. WSD supports device discovery, control, and use.

Installing a WSD Printer Using the Add Device Wizard

1. At your computer, click Start, then select Printers and Scanners.

2. To add the required printer, click Add a Printer or Scanner.

3. In the list of available devices, select the device that you want to use, then click Next.

Note: If the printer that you want to use does not appear in the list, click Cancel. To add the printer

manually, use the IP address of the printer. For details, refer to Installing the Windows Print Driver .zip File.

4. Click Close.

INSTALLING THE DRIVERS AND UTILITIES FOR MACINTOSH OS (MACOS)

1. Download the latest print driver from www.xerox.com/office/VLC620support.

2. Open the Xerox

Print Drivers 5.xx.x.dmg or .pkg as needed for your printer.

3. To run Xerox

Print Drivers 5.xx.x.dmg or .pkg, double-click the appropriate file name.

4. When prompted, click Continue.

5. To accept the license agreement, click I Agree.

6. To accept the current installation location, click Install, or select another location for the installation files, then

click Install.

7. If prompted, enter your password, then click OK.

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8. From the list of discovered printers, select your printer, then click Next.

9. If your printer does not appear in the list of discovered printers:

a. Click the Network Printer Icon.

b. Type the IP address of your printer, then click Continue.

c. Select your printer in the list of discovered printers, then click Continue.

10. If your printer was not detected, verify that the printer is powered on and that the Ethernet or USB cable is

connected properly.

11. To accept the print queue message, click OK.

12. Select or clear the Set Printer as Default and Print a Test Page check boxes.

13. Click Continue, then click Close.

Adding the Printer for MacOS

For networking, set up your printer using Bonjour

(mDNS), or for an LPD, LPR connection, connect using the IP

address of your printer. For a non-network printer, create a desktop USB connection.

For more information, go to the Online Support Assistant at: www.xerox.com/office/VLC620support.

Adding the Printer Using Bonjour

To add the printer using Bonjour

1. From the computer Applications folder or from the dock, open System Preferences.

2. Click Printers & Scanners.

The list of printers appears on the left of the window.

3. For the list of printers, click the Plus icon (+).

4. At the top of the window, click the Default icon.

5. Select your printer from the list, then click Add.

Note: If your printer is not detected, verify that the printer is powered on and that the Ethernet cable is

connected properly.

Adding the Printer by Specifying the IP Address

To add the printer by specifying the IP address:

1. From the computer Applications folder or from the dock, open System Preferences.

2. Click Printers & Scanners.

The list of printers appears on the left of the window.

3. In the list of printers, click the Plus (+) icon.

4. Click IP.

5. From the Protocol list, select the protocol.

6. In the Address field, enter the IP address of the printer.

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7. In the Name field, enter a name for the printer.

8. From the Use list, choose Select a driver to use.

9. From the printer software list, select the print driver for your printer model.

10. Click Add.

INSTALLING PRINT DRIVERS AND UTILITIES FOR UNIX AND LINUX PRINTING

To provide printer spooling and network print server functionality, UNIX-based printing uses LPD/LPR port 515 or lp

to port 9100. For information about UNIX-based printing, refer to UNIX, Linux, and AS/400 Printing.

For more information on installing print drivers and utilities for UNIX and Linux, refer to www.xerox.com/office/

VLC620drivers.

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More Information

You can obtain more information about your printer from these sources:

RESOURCE LOCATION

Installation Guide Packaged with the printer.

Getting Started guide Print from the control panel. For details, refer to

Information Pages.

Other documentation for your printer www.xerox.com/office/VLC620docs

Recommended Media List United States: www.xerox.com/rmlna

European Union: www.xerox.com/rmleu

Technical support information for your printer,

including online technical support, Online Support

Assistant, and print driver downloads.

www.xerox.com/office/VLC620support

Information Pages Print from the control panel. For details, refer to

Information Pages.

Embedded Web Server information In the Embedded Web Server, click HHeellpp.

Order supplies for your printer www.xerox.com/office/supplies

A resource for tools and information, including

interactive tutorials, printing templates, helpful tips,

and customized features to meet your individual needs.

www.xerox.com/office/businessresourcecenter

Local sales and Technical Customer Support www.xerox.com/office/worldcontacts

Printer registration www.xerox.com/register

Xerox

Direct online store www.direct.xerox.com/

LOCATING THE SERIAL NUMBER

When you order supplies or contact Xerox for assistance, you need the serial number of your device. You can obtain

the serial number in several ways. To locate the serial number, print a configuration report, or view the serial number

on the control panel or on the Embedded Web Server home page. The serial number is printed on a label that is

affixed to the printer. To view the label, open Door A.

For details on how to print a configuration report, refer to Information Pages.

To view the serial number on the control panel:

1. At the printer control panel, press the Home button.

2. Touch Device > About.

The model, serial number, and software version is displayed.

3. To return to the Home screen, press the Home button.

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Accessibility

This chapter contains:

Invert Display Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Zoom. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Using the Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Speech Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Invert Display Color

Invert Display Color allows you to invert the colors of the control panel display.

1. At the device control panel, press the Home button.

2. Touch Device > Accessibility.

A new window appears for Accessibility.

3. To invert the display color of the control panel screen, touch the Invert Display Color toggle button.

4. Touch OK.

The inversion of the display color only applies to individual users during their session. Inversion of the display color

gets cleared when:

• The user changes it back.

• The current session ends.

• User does a Reset All.

To change the default settings, refer to System Administrator Guide at www.xerox.com/office/VLC620docs.

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Zoom

Zoom allows you to zoom the control panel display up to 500% magnification. You can zoom the screen using the

following ways:

1. In the control panel screen, you can use gestures with your fingers to zoom in and out. Use the spread gesture

to zoom in (spreading two fingers) or the pinch gesture to zoom out the display.

2. Using keyboard, press Ctrl and + (plus) at the same time for zoom in and Ctrl and – (minus) at the same time

for zoom out.

You can pan to access the content by swiping in the required direction.

Note: When the session ends, the screen will automatically reset back to its original display size.

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Using the Keyboard

To enable keyboard navigation on the device, connect a supported USB keyboard into the USB port and press the

Tab key to initiate keyboard navigation.

Note: Ensure that at least one USB Type A Port is enabled.

Once you start navigating the user interface with the keyboard, a focus indicator will be displayed showing which

component is in focus.

Keyboard navigation ends and the focus indicator will be cleared when:

• The user changes it back.

• The current session ends.

• User does a Reset All.

Note:

• Only operable components will gain focus.

• Components that are not operable do not receive focus.

• Keyboard navigation is compatible with Speech Output.

• Keyboard operability is not supported for some screens and third-party apps.

NAVIGATING THE SCREEN USING THE KEYBOARD

KEY

FUNCTION

Tab Navigate to next operable component.

Shift + Tab Navigate to previous operable component.

Enter or Spacebar Activate focus button, feature rows, select an option or a collapse menu, or

activate slider.

Esc Collapse menu, close dialog, or dismiss notifications.

Arrows Navigate feature rows, options in a menu, table rows, items within a row, increase

or decrease slider value once activated.

Home

• Goes to Home screen.

• If a slider is in focus, moves the slider to its lowest value.

End If a slider is in focus, moves the slider to its highest value.

Note: To navigate the screen using the keyboard for speech output, refer to Keyboard Shortcuts for Speech

Output.

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Speech Output

Speech output reads the contents of operable components while navigating with a USB keyboard connected to the

device. You can use either the inbuilt speaker on the device or use a USB to 3.5 mm audio adapter to connect

headphones, or a USB headset for private listening.

Note: Be aware of your surroundings when using speech output, as all information except masked passwords

will be read aloud. For example, log in name, job names, the device’s IP address if it is displayed on the

Home screen, and so on.

Note: Speech output is not supported for some screens and/or apps.

Note: Speech output announces if you press Caps Lock or Num Lock.

There are two ways to turn Speech Output On or Off:

1. Press Ctrl and 5 at the same time to turn Speech Output On or Off.

2. At the device control panel, press the Home button. Touch Device > Accessibility. Turn Speech Output (Test

Drive) On or Off.

The user can adjust the volume of speech output, the pitch, and the speech rate in Device > Accessibility.

Speech output supports the following languages:

• English (US)

• English (International)

• French

• Italian

• Spanish

• German

Note: If a language is not supported, you cannot start speech in that language. If speech is already active,

unsupported languages will be grayed out.

Speech output only applies to individual users during their session. Speech output is turned off automatically when:

• The user changes it back.

• The current session ends.

• User does a Reset All.

Private listening is available if you connect headphones using a USB to 3.5 mm adapter or a USB headset. If an

audio adapter or USB headset is detected, you must choose whether to route the audio through the audio adapter

for private listening or the inbuilt speaker.

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KEYBOARD SHORTCUTS FOR SPEECH OUTPUT

KEY

FUNCTION

F1 Gives the list of commands you can use to navigate.

F2 Decreases the volume.

F3 Increases the volume.

CTRL Pause the speech.

Tab Continue the speech.

CTRL+3 Repeat the last spoken prompt.

ENABLING SPEECH OUTPUT FOR THE REMOTE CONTROL PANEL

To enable or disable speech output access through the Remote Control Panel, refer to Using the Remote Control

Panel Feature.

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Personalize

This chapter contains:

Personalize Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Personalization by the User. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Personalization from Adaptive Learning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Removing All Personalizations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Personalize Overview

This chapter provides information on how to personalize your device user interface to meet the specific demands of

your workflows.

Personalization enables individual logged-in users to work more productively, and ensures that the features and

functions displayed meet individual user needs. Personalization allows you to hide, show, and rearrange apps on the

Home screen to suit your job priorities.

The device uses the Adaptive Learning functionality to analyse the apps and features used when you are logged in

to the device. The device provides personalized workflow suggestions based on your activity. As an individual user,

you can choose the types of Adaptive Learning suggestions that you receive. You can enable or disable your

suggestion options at the device control panel.

System administrators can use the Customization feature to configure settings for all users. Customization allows

the system administrator to do the following:

• Hide, show, and rearrange apps on the Home screen

• Configure and save the default settings

For details, contact your system administrator, or refer to the System Administrator Guide at www.xerox.com/office/

VLC620docs.

Note: Personalization settings configured by individual users override any equivalent Customization settings

configured by the system administrator.

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Personalization by the User

PERSONALIZING THE HOME SCREEN

Using the personalization options, you can show, hide, or change the display order of apps for the Home screen.

Displaying or Hiding an App on the Home screen

To display or hide an app on the Home screen for the logged-in user:

1. At the printer control panel, press the Home button.

2. Touch Log In. Type the User Name using the keypad, then touch Next. Type the Password using the keypad,

then touch Done.

3. Scroll to the bottom, then touch Personalize.

4. Touch Personalize Home.

5. To display an installed, but hidden app:

a. Touch the Plus (+) icon.

b. Touch the app that you want to appear on the control panel.

6. To hide an installed app:

a. For the required app, touch X.

b. Touch Hide.

7. Touch Done.

8. Verify that only the required apps appear on the Home screen.

Rearranging Apps on the Home screen

To rearrange apps on the Home screen for the logged-in user:

1. At the printer control panel, press the Home button.

2. Touch Log In. Type the User Name using the keypad, then touch Next. Type the Password using the keypad,

then touch Done.

3. Scroll to the bottom, then touch Personalize.

4. Touch Personalize Home.

5. Touch and hold the required app, then drag the app to the new location. Release the app.

6. Touch Done.

7. Verify that the apps appear in the correct location on the Home screen.

Deleting an App from the Home Screen

To delete an app from the Home screen for the logged-in user:

1. At the printer control panel, press the Home button.

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2. Touch Log In. Type the User Name using the keypad, then touch Next. Type the Password using the keypad,

then touch Done.

3. Scroll to the bottom, then touch Personalize.

4. Touch Personalize Home.

5. To delete an installed app:

a. For the required app, touch X.

b. At the prompt, touch Delete.

6. Touch Done.

7. Verify that only the required apps appear on the Home screen.

Removing Personalization From the Home Screen

To remove personalization from the Home screen for the logged-in user:

1. At the printer control panel, press the Home button.

2. Touch Log In. Type the User Name using the keypad, then touch Next. Type the Password using the keypad,

then touch Done.

3. Scroll to the bottom, then touch Personalize.

4. Select an option:

• Remove Home Personalization: This option removes all personalization from the Home screen.

WWaarrnniinngg:: The Remove Home Personalization option removes personalization from the Home screen, and

other personalized device settings.

• Remove All Personalization: This option removes all personalization for the logged-in user, including

personalized 1-Touch apps.

Note: Any customizations configured by the system administrator, including 1-Touch, EIP, Single Touch, and

Weblet apps, are not affected.

5. At the prompt, touch Remove.

Apps appear in the default location on the Home screen.

6. Touch Done.

PERSONALIZING ENTRY SCREEN DEFAULTS

Use the Entry Screen Defaults option to set the screen defaults or actions when a user logs in to the device for the

first time. You can personalize the Device Default App option. The Device Default App is the initial app that

appears to a logged-in user, or when the device is reset to default settings.

If a selected app is no longer available, a notification displays and the entry screen defaults return to the factory

default settings.

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Setting the Device Default App

To set the device default app for the logged-in user:

1. At the printer control panel, press the Home button.

2. Touch Log In. Type the user name using the keypad, then touch Next. Type the password using the keypad,

then touch Done.

3. Touch Personalize.

4. Touch Entry Screen Defaults.

5. Touch Device Default App.

6. Touch the required app.

7. Touch OK.

REMOVING APP PERSONALIZATION USING THE CONTROL PANEL

To remove the current app personalization settings:

1. At the printer control panel, press the Home button.

2. Touch Log In. Type the user name using the keypad, then touch Next. Type the password using the keypad,

then touch Done.

3. Touch the app required.

4. Scroll to the bottom of the feature list, then touch Personalize.

5. Touch Remove App Personalization.

6. At the prompt, touch Remove.

PERSONALIZING THE LANGUAGE

A logged-in user can personalize the default language settings and the default keyboard layout.

Each time the user logs in to the device, the selected language and keyboard settings are activated.

To personalize the default language and keyboard layout:

1. At the printer control panel, press the Home button.

2. Touch Log In. Type the user name using the keypad, then touch Next. Type the password using the keypad,

then touch Done.

3. Touch Log In, then touch Personalize Language.

4. To change the language, touch the language required.

5. To change the keyboard layout, touch Keyboard Layout, then touch the option required.

6. Touch Done.

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Personalization from Adaptive Learning

Adaptive Learning reacts to everyday usage of the device to streamline tasks for users and administrators. Adaptive

Learning provides personalized workflow suggestions for a logged-in user based on their use of certain applications.

An individual user can choose the types of suggestions that they receive. Individual users can enable and disable

their personalized suggestion options at the device control panel.

Adaptive Learning personalization offers workflow-automation suggestions to help logged-in users streamline their

workflow. Personalized app workflow suggestions include language preference settings.

Adaptive Learning personalization is enabled by default. When Adaptive Learning personalization is enabled, all

personalization suggestion options for logged-in users are enabled by default. When Adaptive Learning

personalization is enabled, logged-in users can manage their personalization suggestions at the control panel.

PERSONALIZED LANGUAGE SUGGESTIONS

When Adaptive Learning and Personalization are enabled, if a logged-in user selects a different language, the

device offers to change the language immediately after the user changes the current language.

To personalize the language from a suggestion screen:

1. At the printer control panel, press the Home button.

2. Touch Log In. Type the user name using the keypad, then touch Next. Type the password using the keypad,

then touch Done.

3. If the logged-in user changed the language in the previous session, a suggestion screen appears. To accept the

offer to change your default language, touch Make Default.

The default language for the logged-in user is changed.

MANAGING YOUR PERSONALIZATION SUGGESTIONS

When Adaptive Learning and Personalization are enabled, the device provides suggestions for an improved user

experience at the device.

To manage your personalization suggestions:

1. At the printer control panel, press the Home button.

2. Touch Log In. Type the user name using the keypad, then touch Next. Type the password using the keypad,

then touch Done.

3. Touch Log In, then touch Manage Suggestions.

Alternatively, you can access the Manage Suggestions option from each suggestion screen.

4. Touch Language to receive a suggestion to change the language when a different language is selected.

5. Touch OK.

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Removing All Personalizations

To remove all personalizations from the device:

1. At the printer control panel, press the Home button.

2. Touch Log In. Type the User Name using the keypad, then touch Next. Type the Password using the keypad,

then touch Done.

3. Scroll to the bottom, then touch Personalize.

4. Touch Remove All Personalizations.

WWaarrnniinngg:: The Remove Home Personalization option removes personalization from the Home screen, and

other personalized device settings.

5. At the prompt, touch Remove All.

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Apps

This chapter contains:

Xerox

App Gallery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Print From. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

@PrintByXerox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Xerox

Connect for XMPie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Xerox

Apps are a gateway to the features and functions of your device. There are standard Apps already installed

and displayed on the Home screen. Some Apps are installed as standard, but are hidden when you use your device

for the first time. You can show, hide, or reorder Apps on the Home screen using the settings available in the

Embedded Web Server.

For details about displaying, configuring, and customizing the Apps, refer to the System Administrator Guide at

www.xerox.com/office/VLC620docs.

A range of Apps is available for download and installation from the Xerox

App Gallery. These apps include Xerox

Extensible Interface Platform

(EIP) Apps. EIP Apps enable you to install secure, signed apps on compatible printers.

For more information about using the Xerox

App Gallery and downloading Apps, refer to Xerox

App Gallery.

Xerox

App Gallery

XEROX

APP GALLERY OVERVIEW

Use the Xerox

App Gallery to find apps that provide new features or capabilities for your

device. The Xerox

App Gallery provides direct access to apps that can improve your

productivity, simplify workflows, and enhance your user experience.

The Xerox

App Gallery enables you to browse and update apps easily. You can browse the

App Gallery without logging in. The moving banner provides an active display of apps, or you

can scroll the full list of apps. To get more details on an app, touch the app name in the list.

To use the Xerox

App Gallery App, ensure that your device uses either the wireless or the wired network connection.

Note: If your device is configured to access the Internet through a proxy, to allow the Xerox

App Gallery

App to access the Internet, ensure that the proxy is configured correctly.

For more information and instructions on using the Xerox

App Gallery, refer to the Xerox

App Gallery User Guide

available at www.xerox.com/XeroxAppGallery.

If authentication or accounting is enabled on your device, to access features, enter your login details. For details

about Personalization for logged-in users, refer to Personalize.

CREATING A XEROX

APP GALLERY ACCOUNT

With an App Gallery account, you have direct access to all the available Apps for your device. An App Gallery

account allows you to view and acquire Apps, install Apps on your device, and manage your Apps and licenses.

You can set up an App Gallery account using the control panel or the Xerox

App Gallery Web portal. For more

information about the Xerox

App Gallery Web portal, refer to www.xerox.com/XeroxAppGallery.

Note: If you have an existing Xerox App Gallery Account, refer to Logging in to your Xerox

App Gallery

Account.

To create an App Gallery account using the Control Panel:

1. At the printer control panel, press the Home button.

2. Touch Xerox App Gallery.

3. Touch Log In.

4. Touch Create Account.

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5. Enter the information required into the appropriate fields:

• Email Address

• Confirm Email Address

• Password

• Confirm Password

• First and Last Name

• Company Name

• Country

• Payment Currency

6. Review and accept the Terms of Service and the Data Administration Terms of Service, then click OK.

7. After the account is created, a message appears that confirms that completion instructions will be sent to the

email address entered in step 5.

8. To complete the account creation process, verify your account:

a. Access the inbox for the email address provided in step 5, then open the Welcome to Xerox

App Gallery

email.

b. Click Verify Account.

A webpage opens.

c. To complete the verification process, enter the email address and password entered in step 5, then click

A welcome message appears that confirms that the account verification process is complete.

LOGGING IN TO YOUR XEROX

APP GALLERY ACCOUNT

When you are logged in to the App Gallery, you can browse available Apps, and install and update Apps.

To log in to your App Gallery Account:

1. At the printer control panel, press the Home button.

2. Touch Xerox App Gallery, then select Log In.

3. To enter your email address, use the touch screen keypad.

4. To enter your password, use the touch screen keypad.

5. To log in, touch OK or Enter.

INSTALLING OR UPDATING AN APP FROM THE XEROX

APP GALLERY

Xerox

Apps add to, extend, or customize the functionality of your device. You can use the Xerox

App Gallery App

to browse and install Apps at your device control panel.

To install an App from the App Gallery:

1. At the printer control panel, press the Home button.

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2. Touch Xerox App Gallery, then select Log In.

3. To enter your email address, use the touch screen keypad.

4. To enter your password, use the touch screen keypad.

5. Touch OK or Enter.

6. Touch the App required, then touch Install. The License Agreement screen appears.

Note: If the App was installed previously and a new version is available, the Install option changes to an

Update option.

7. Touch Agree. The installation process begins.

If the App does not successfully install, to attempt the installation process again, touch Install.

8. To exit the Xerox

App Gallery App, press the Home button.

Updating an App from the App Gallery

1. At the printer control panel, press the Home button.

2. Touch Xerox App Gallery, then select Log In.

3. To enter your email address, use the touch screen keypad.

4. To enter your password, use the touch screen keypad.

5. Touch OK or Enter.

6. Touch the App required, then touch Update. The License Agreement screen appears.

7. Touch Agree.

8. When the update is complete, the Update option changes to an Installed status.

9. To exit the Xerox

App Gallery App, press the Home button.

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Device

DEVICE OVERVIEW

The Device App gives you access to information about your printer, including the serial number

and model. You can view the status of the paper trays, billing and supplies information, and

print information pages.

Many Device options can be configured to meet your individual needs. For details about configuring all of the

Device settings, refer to the System Administrator Guide at www.xerox.com/office/VLC620docs.

Device Options

The following device options are available:

OPTION DESCRIPTION

Admin

Personalization

Settings

For logged-in users, Personalization Settings provides access to the

Personalized Language and Manage Suggestions options. For

more information about Personalization settings, refer to Personalize.

Language Pressing the Language button allows you to set the language that

appears on the control panel touch screen.

Note: Sometimes this option is hidden from view. For details,

refer to System Administrator Guide at www.xerox.com/office/

VLC620docs.

Accessibility Pressing Accessibility allows you to access the Invert Display Color

and Speech Output features. For more information, refer to

Accessibility.

About The About option provides an overview of your device, the device

serial number, and information about current settings.

Information

Pages

Your printer has a set of information pages that you can print. These

pages include configuration and font information, demonstration

pages, and more.

Notifications Use the Notifications option to see details of any current alerts or

errors on the device. A Fault History option displays fault codes and

the date that they occurred on the device.

Paper Trays Use the Paper Trays option to see the paper size, type, and color set

for each paper tray and the tray-capacity status.

Supplies Use the Supplies section to monitor the status of the components you

can replace. The supply level and estimated number of impressions or

days that remain for each unit are displayed.

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OPTION DESCRIPTION

Billing/Usage Use the Billing/Usage option to view the serial number and the total

number of impressions your device has made.

Tools Use the Tools option to customize settings, such as the power-save

modes, the date and time, and the control panel brightness. You can

configure settings using the device control panel or the Embedded

Web Server.

Note: For details on configuring the printer settings, refer to

System Administrator Guide at www.xerox.com/office/

VLC620docs.

Web-Based

Configuration

(Test Drive)

Use the Web-Based Configuration (Test Drive) tool to access device

capabilities and configuration options available on the Embedded

Web Server, at the device control panel.

Note: Some Embedded Web Server configuration options and

features are restricted. Examples of restricted options and

features are downloading and installing files, and accessing

links that redirect to external websites.

Remote Services Use the Remote Services option to send error and usage information

to the Xerox support team.

Note: Your System Administrator is required to enable this

feature using the Embedded Web Server.

Xerox Easy Assist

App

Use the Xerox Easy Assist app to access and configure the printer

from your smartphone. By installing the Xerox Easy Assist app on your

smartphone, you can setup your new printer easily, manage its

configuration, view alerts indicating supply requirements and order

them, and get live troubleshooting support for your printer.

For more information, refer to Xerox

Easy Assist (XEA) App.

For details on configuring the printer settings, refer to the System Administrator Guide at www.xerox.com/office/

VLC620docs.

ABOUT

The About option provides an overview of your device and its current settings and status. You can view the serial

number, model number, and software version.

INFORMATION PAGES

Your printer has a set of information pages that you can print. These pages include configuration and font

information, getting started pages, and more.

The following Information Pages are available:

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NAME

DESCRIPTION

Basic Configuration Report The Basic Configuration Report provides printer

information, including the serial number, installed

options, network settings, port setup, tray information,

and more.

Detailed Configuration Report The Detailed Configuration Report provides

information about all of the printer settings, including

extensible services setup, security and authentication

server configuration, connectivity settings, and more.

Billing Summary The Billing Summary Report provides information

about the device and a detailed listing of the billing

meters and sheet counts.

Getting Started The Getting Started guide provides an overview of the

key features of the printer.

Troubleshooting Print Quality Page The Troubleshooting Print Quality Page provides a list

of common print-quality problems and tips to help

solve them.

Supplies Usage Page The Supplies Usage Page provides coverage

information and part numbers for reordering supplies.

Graphics Demo Page Print this page to check the quality of graphics.

PCL Font List The PCL Font List provides a printout of all PCL fonts

that are available on the printer.

PostScript Font List The PostScript Font List provides a printout of all

PostScript fonts that are available on the printer.

Printing Information Pages

1. At the printer control panel, press the Home button.

2. Touch Device > Information Pages.

3. To print an information page, touch the needed page, then touch Print.

The printer prints the selected information page.

4. To return to the Home screen, press the Home button.

SUPPLY STATUS

You can check the status and percentage of life remaining for your printer supplies at the control panel or from the

Embedded Web Server. When printer supplies near their replacement time, warning alerts appear on the control

panel. You can customize the alerts that appear on the control panel and configure email alert notifications.

To check the supplies status at the control panel:

1. To view status information for the printer supplies, touch Device > Supplies.

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2. To view details about a specific toner cartridge, including the part number for reordering, touch Cyan,

Magenta, Yellow, or Black.

3. To view more details, touch Other Supplies. Scroll through the list, then select an option.

4. To print the Supplies Usage Page, touch Print Supplies Report.

5. To return to the Supplies screen, touch X.

6. To return to the Device screen, touch X.

7. To return to the Home screen, press the Home button.

To check the supplies status and set up alerts, use the Embedded Web Server. For details about configuring all

Device settings, refer to the System Administrator Guide at www.xerox.com/office/VLC620docs.

BILLING AND USAGE COUNTERS

The Billing/Usage menu displays the total number of impressions that the printer generated or printed during its

lifetime. You cannot reset the counters. A page is counted as one side of a sheet of paper. For example, a sheet of

paper that is printed on two sides counts as two impressions.

To view the Billing and Usage Counters:

1. At the printer control panel, press the Home button.

2. Touch Device > Billing/Usage.

The impression counts are displayed:

• Black Impressions: Total number of pages printed with no color specified.

• Color Impressions: Total number of pages printed that specify color.

• Total Impressions: Total number of color impressions and black impressions.

3. To view more details, touch Usage Counters, then select an option.

• Impression Counters: This option provides the number of impressions made by the printer. The number of

impressions cannot equal the number of sheets counted, depending on the printer setup. If your printer is

set up to count large sheets as large impressions or as multiple smaller impressions, the number of

impressions can differ.

• Sheet Counters: This option provides the number of impressions made by the printer. Impressions for 2-

Sided sheets are identified as a separate line from 1-Sided sheets.

• All Usage Counters: This option provides all printer usage information.

4. After viewing the usage readings, to return to the Home screen, press the Home button.

REMOTE SERVICES

You can use the Remote Services option to send error and usage information to the Xerox support team to help

them resolve problems quickly.

For information about enabling Remote Services and uploading information to Xerox, refer to the System

Administrator Guide at www.xerox.com/office/VLC620docs.

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XEROX

EASY ASSIST (XEA) APP

Xerox Easy Assist app allows you to access and configure the printer from your smartphone. To access the printer

from your smartphone, download and install the Xerox Easy Assist app on your mobile device. By installing the

Xerox Easy Assist app on your smartphone, you can set up your new printer easily, manage its configuration, view

alerts indicating supply requirements and order them, and get live troubleshooting support for your printer.

To install the Xerox Easy Assist app on your smartphone, you need to scan a QR Code or search the app in the Apple

App Store or Google Play Store. There are two types of XEA QR Codes:

• QQRR CCooddee ttoo aaccqquuiirree tthhee XXEEAA aapppp: This QR Code is for the initial installation of the app. To install the Xerox

Easy Assist app for the first time, you are required to scan this QR Code using your smartphone camera. You can

find this QR Code on the packaging box or the Installation Guide that comes with the printer.

• QQRR CCooddee ttoo ccoonnnneecctt tthhee mmoobbiillee ddeevviiccee ttoo tthhee pprriinntteerr: This QR Code is to set up a wireless network

connection between the smartphone and the printer. For example, connection to Wi-Fi Direct. For the printers

with touchscreen User Interface, you can find this QR Code at the control panel of the printer within the device

Install Wizard. The QR Code provides all key information to connect your smartphone and the printer without

manually entering any technical information. To connect to the printer, scan this QR Code within the Xerox Easy

Assist app. For more information, refer to After Initial Installation: Connecting to the Xerox

Easy Assist App

from the Control Panel.

If the printer has Internet connection, then you can connect to the XEA app in your smartphone by typing the IP

address of the printer.

Primary features of Xerox Easy Assist app are:

SSeett UUpp aa NNeeww PPrriinntteerr

If you have the QR Code or IP Address available, you can set up a new Xerox printer with the help of Xerox Easy

Assist app. On My Printers screen in the app, touch the + icon, then touch Unbox a New Printer. Follow the

instructions from the app.

For more information, refer to Adding Multiple Printers to the Xerox Easy Assist App.

AAlleerrttss

The Xerox Easy Assist app can notify you of any errors or problems in the printer. To view the error statement,

touch the Bell icon.

PPrriinntteerr SSttaattuuss

The status displays the printer information, such as readiness of the printer, toner level, and paper tray status for

each tray. To view additional information regarding Printer Status, touch the (i) icon. When you have a

registered supplier, to reorder a new toner, select the Toner icon, then touch Reorder.

OOrrddeerr SSuupppplliieess

You can order parts and supplies through the Xerox Easy Assist app. If the toner level appears to be low, to order

a new toner, select Order Supplies. You can add your own supply provider and order supplies from them. When

you touch Order Supplies, if a custom supplier is not added in the app, then a prompt appears for you to set up

a supplier. From the prompt, touch Add Supplier, then follow the instructions. The instructions takes you to

Device Settings > Supplier Profile. In the Supplier Profile page, fill up the details of your supplier, such as

Name, Contact Information, Phone Number, and Website URL. After you complete setting up your custom

supply provider, touch Buy. It takes you to the web page of your supply provider.

Xerox Retail Store is your default option to order supplies directly from Xerox. Also, in the Order Supplies page,

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you can view the Supplies Plan and Supplies Log of your printer.

SSccaann

Note: The Scan feature is applicable for Multifunction Printers only.

You can perform a scan job through the Xerox Easy Assist app. When you have your document placed on the

document glass or in the automatic document feeder of the printer, use the Xerox Easy Assist app to scan the

document and send it to your phone or email address, directly. In the app, select your printer, then touch Scan.

You can confirm the following scan settings according to your printer.

• For Output:

– File Name: You can change the default file name of your scanned document.

– Format: You can select the output format to be PDF or JPG.

– Resolution: You can choose a resolution setting as supported by your printer. The default is 300 dpi.

– Color: You can choose your scanned output to be in Color, Grey Scale, or Black and White according to

your printer.

• For Original Document:

– Scan Source: The XEA app can automatically detect the scan source as Document Feeder or Scanner

Glass, if not defined previously.

– 2-Sided Original: You can enable 2-Sided scanning for your document.

– Original Size: You can select the original size of your document and set it up before scanning. The

default size is A4 (210 x 297 mm).

After the scan settings are defined, touch Start Scanning. When scanning is complete, you can review your

scanned document on the Preview page of the app. From the Preview page, you can share the scanned

document according to the distribution options available in your phone.

PPrriinntt

You can perform a print job through the Xerox Easy Assist app. In the app, select your printer, then touch Print.

Select the document that you need to print from your mobile device, confirm the print settings, then touch

Print.

DDeevviiccee SSeettttiinnggss

You can view and edit your printer settings from the Device Settings tab. If you have not set up a password

during the initial setup, to view or edit existing printer settings, you need to set up the password. The Device

Settings tab includes the following:

• About

• Language

• Wi-Fi Setup

• Measurements

• Date & Time

• Sound

• Power Saver

• Supplier Profile

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• Fax (if applicable)

• Admin Password

SSuuppppoorrtt CCeenntteerr

You can request support and find solutions for printer-related problems through the Xerox Easy Assist app.

Support Center includes the following services:

• Self Serve: To access this feature in the app, select your printer, then touch Support Center > Self Serve.

Self Serve option takes you to a new page for CareAR Instruct. You can download, learn, and search about

the printer through CareAR Instruct app.

• Chat: To access this feature in the app, select your printer, then touch Support Center > Chat. It connects

you to a Live Chatbot for Xerox’s Support Agent.

• Printer’s Website: To access this feature in the app, select your printer, then touch Support Center >

Printer’s Website. You are taken to a new page of Additional Printer Settings. You can view the complete

printer configuration and access the website of the printer. The Additional Printer Settings page also has an

option to Share Link. To have the Printer IP Address and other details sent to your registered Email, touch

Share Link.

• Set Up My Computer: To access this feature in the app, select your printer, then touch Support Center >

Set Up My Computer. You can download Print and Scan Drivers for your printer through Xerox Easy Assist

app. In the Email field, type your registered email address, then touch the + icon to add your email. To

download and install the Print and Scan Drivers, the app sends a Quick Link to your email address.

• Print Test Page: To access this feature in the app, select your printer, then touch Support Center > Print

Test Page. You can print a test page that has useful information about your printer, and confirm that all

settings are correct.

• Product Registration: To register your printer with Xerox, select your printer, then touch Support Center >

Product Registration. The Product Registration page opens. You can submit your registration and can also

access Warranty, Support, and Updates from this page.

• Sustainability: To access this feature in the app, select your printer, then touch Support Center >

Sustainability. You are taken to a new page for Xerox Sustainability Efforts. You can view the Waste

management information, Health & Safety data and Other Initiatives. You can access Xerox Sustainability

(Environmental Health & Sustainability - Xerox) web page in default browser on the mobile device.

RReemmoovvee aa PPrriinntteerr

You can remove a printer from the Xerox Easy Assist app. On your app, select a printer, then touch Remove

From My Printers.

Prior to Installing the Printer: Initial Set Up with the Xerox

Easy Assist App

To complete the initial setup and install the Xerox Easy Assist app for the first time, do the following:

1. For initial setup when the printer is powered on for the first time, the initial setup screens appears. On the

printer control panel, do the following:

a. Select your Language, then touch Next.

The Xerox Easy Assist Mobile App screen appears.

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b. To use your mobile device to set up and manage your printer, touch Yes.

Get the App screen appears to confirm the type of your mobile device. Choose any one option:

• iOS: To install the Xerox Easy Assist app for your iPhone, select this option.

• Android: To install the Xerox Easy Assist app for your Android mobile device, select this option.

• I have the App: If you have installed Xerox Easy Assist app on your mobile device already, select this

option.

2. If you have selected iOS or Android option, a screen appears to help you download the app. On the control

panel, touch Show QR Code option.

A screen appears with the QR Code. To install the app, scan the QR Code using your smartphone camera.

3. Download and install the Xerox Easy Assist app on your smartphone:

• For Android phones: Go to Google Play Store, then search for Xerox Easy Assist app.

• For iOS or iPhones: Go to Apple App Store, then search for Xerox Easy Assist app.

4. When you install the app for the first time on your smartphone, for End-User License Agreement (EULA), touch

I Agree.

Note: The Xerox Easy Assist App has instructions that help you to unpack the printer from its packaging box.

To watch a helpful video on how to unpack your printer, scan the QR Code on the packaging box or the

Installation Guide that came with your printer, using your smartphone camera. Accept the End-User License

Agreement (EULA), then follow the instructions that appear on the app.

5. To set up a new printer from your smartphone XEA app, on the Add Printer screen, select Unbox a New

Printer. Follow the instructions that appear on the app.

Select Printer Model page appears.

6. Select your printer model from the list of valid printers.

A Welcome screen appears for Xerox Easy Assist.

7. Choose from the following options:

• Help Me Unpack My Printer: Select this option to view instructions that help you to unpack the printer

from its packaging box.

• I’ve Unpacked My Printer: Select this option to connect the XEA app to the printer.

8. In the app, touch I’ve Unpacked My Printer.

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9. To connect with the printer, the following options appear in the app:

• Manual Connection:

• Scan QR Code: This option enables you to connect to the printer by scanning the QR Code. In the app,

touch Scan QR Code, then follow the instructions that appear on the app. On the printer control panel,

to connect to the app, touch Show QR Code option. The second or Connect-QR Code appears. Scan the

QR Code through the Xerox Easy Assist app. Follow the instructions that appear on the app.

When the connection is configured, your smartphone and the printer share the same Wireless network,

temporarily.

• Enter IP Address: This option enables you to connect to the printer by typing the IP Address of the

printer. Connect the printer to a network or Internet through an Ethernet cable. Follow the instructions

that appear on the app to find the IP Address of the printer. When you have located the IP Address,

touch Enter IP Address. Type the IP Address in the Add Printer field of the XEA app, then touch OK.

• Quick Connection-Search for Devices: When the printer is connected to Internet through Quick Connection,

XEA app searches for nearby printers.

10. With the support of Xerox Easy Assist app, complete the general settings and register the printer on the

network.

General settings include Admin Password, Connectivity, Measurements, Date and Time, Sound, Power Saver

settings, and more.

Note: Ensure that your smartphone is connected to the same Wireless or wired network as the printer and

they can communicate after the setup is complete.

11. To complete the initial setup in the app, type the necessary information for your printer, then touch Complete

Setup.

The Welcome screen appears.

When the initial setup is complete, with the Xerox Easy Assist app, you can perform the following:

• Setting up a new printer

• Checking the printer status

• Ordering supplies

• Downloading Print and Scan Drivers

• Printing

• Getting troubleshooting support

• Accessing the website of the printer

• Accessing Environment, Health, and Safety information

• Removing a printer from the XEA app My Printers list

For Xerox Easy Assist app features, refer to Xerox

Easy Assist (XEA) App.

After Initial Installation: Connecting to the Xerox

Easy Assist App from the Control Panel

To install and use the Xerox Easy Assist (XEA) app for a printer that is already installed and connected to your

network, you can find the QR Code on the control panel.

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CCoonnnneeccttiinngg tthhrroouugghh QQRR CCooddee::

1. Download the Xerox Easy Assist (XEA) app from Apple App Store or Google Play Store.

2. At the Add Printer page, touch Connect to Existing Printer.

3. Select your printer model from the list of valid printers.

4. The app searches for printers on your network. You can skip this process. To connect through QR Code, touch

Skip, then touch Add a Printer.

5. From Connect to Existing Printer screen, touch Scan QR Code. Choose from the following options:

• Help Me Find the QR Code: Select this option and follow the instructions to find the QR Code in the printer

control panel.

• I’m Ready to Scan: Select this option when you have found the QR Code in the printer control panel and

ready to scan it through the app.

6. On the printer control panel, touch the status bar on top of the Home screen to access the Notification Center.

7. From the Notification Center, touch the QR Code icon for Connected to Network. A new window opens for

Connect to Xerox Easy Assist Mobile App that displays the Connect QR Code.

8. Scan the QR Code using the XEA app. This adds your printer to My Printers list in the XEA app.

CCoonnnneeccttiinngg tthhrroouugghh IIPP AAddddrreessss::

1. Download the Xerox Easy Assist (XEA) app from Apple App Store or Google Play Store.

2. At the Add Printer page, touch Connect to Existing Printer.

3. Select your printer model from the list of valid printers.

4. The app searches for printers on your network. You can skip this process. To connect through IP Address, touch

Skip, then touch Add a Printer.

5. From Connect to Existing Printer screen, touch Enter IP Address. Choose from the following options:

• Help Me Find the IP Address: Select this option and follow the instructions to find the IP Address of the

printer in the control panel.

• Enter IP Address: Select this option when you have found the IP Address of the printer and ready to type it

in the app.

6. On the printer control panel, refer to the IP Address in the status bar on top of the Home screen of the printer.

7. Type the IP Address in the Add Printer screen of the XEA app, then touch OK. This adds your printer to My

Printers list in the XEA app.

Adding Multiple Printers to the Xerox Easy Assist App

If your printer is already set up on your network and the initial setup is complete, through the XEA app, you can

include additional printers directly to the list of My Printers. You can see the printer status, get print drivers, and get

Chatbot support. To add printers that are on the network, open the XEA app Home page in your smartphone. On

the My Printers screen, touch the + icon or Add from the top of the screen. Refer to the following options:

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• SSeettttiinngg UUpp aa NNeeww PPrriinntteerr: To set up a new printer from your smartphone XEA app, on the Add Printer screen,

select Unbox a New Printer. Follow the instructions that appear on the printer control panel and on your

mobile device.

• AAddddiinngg aann EExxiissttiinngg PPrriinntteerr: To add an existing printer that is already connected to the network, on the Add

Printer screen, select Connect to Existing Printer. Follow the instructions that appear on the printer control

panel and on your mobile device.

You can add a printer by following any one these methods:

• QR Code: To scan the printer QR Code with the XEA app scanner, touch QR Code. To find the QR Code of the

printer, refer to After Initial Installation: Connecting to the Xerox

Easy Assist App from the Control Panel.

• IP Address: To connect to the printer by typing the IP Address manually, touch IP Address. Type the IP Address

of the printer, then touch OK. For more information, refer to After Initial Installation: Connecting to the Xerox

Easy Assist App from the Control Panel.

• FFiinnddiinngg tthhee NNeeaarrbbyy NNeettwwoorrkk PPrriinntteerrss: When your smartphone is connected to the same wireless or wired

network as the printer, for Quick Connection, the app searches for nearby printers on your network.

– If the app finds the printer, you can select and add the printer directly.

– If the app is unable to find the printer you are looking for, then you can add the printer by typing its IP

address.

Note: If the printer and mobile device cannot communicate, ensure that they are on the same network.

You can log in to the printer using your ID card or mobile phone.

The ID card and mobile phone options allow you to log in using the following methods:

• Local accounts, such as administrator account

• Network accounts, such as those connected through LDAP or Kerberos authentication

• Identity Provider (IdP) accounts, such as Microsoft Entra user account

To register and login using an ID card or mobile phone, you will be required to enter a valid user credential. The

registration will be complete after the user credential is authenticated successfully. However, they require you to

enter the credentials only once.

Subsequent logins use the registered credentials that are stored in the printer to authenticate and log you in. If

your password changes, you will be prompted to re-register at the printer.

You can register only one mobile phone or ID card per account. If you are using a Local Authentication and want

more than one administrator to log in with their mobile phone or ID card, create additional users with

administrative rights.

1. To log in to the printer using your ID card or mobile phone, configure the Additional Login Options in the

Embedded Web Server. For information about configuring the Login Options, refer to the System Administrator

Guide at www.xerox.com/office/VLC620docs.

2. At the control panel, touch Log In.

3. Select the login options, as needed.

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4. To enable log in with your mobile phone, download and install Xerox Easy Assist app for Android or iOS mobile

phones. For more information, refer to Xerox

Easy Assist (XEA) App.

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Jobs

JOBS OVERVIEW

You can use Jobs to view current jobs, print saved and secure jobs, and view details about

completed jobs. You can pause, delete, print, or view job progress or job details for a selected

job.

JOB OPTIONS

The following job options are available:

OPTION DESCRIPTION

Interrupt Button When enabled by the System Administrator, pressing the Interrupt

button allows you to pause the current job to run a more urgent job.

Note: Sometimes this option is hidden from view. To enable

the Interrupt function, refer to the System Administrator Guide

at www.xerox.com/office/VLC620docs.

Pause Button Pressing the Pause button allows you to temporarily pause an active

print job. The job pauses with the option to resume printing or to

delete the job.

MANAGING JOBS

From the control panel Jobs menu, you can view lists of active jobs, secure jobs, or completed jobs. You can

interrupt, pause, or delete jobs that are printing. You can also view job progress or job details for a selected job.

A print job can be held by the printer when it is unable to complete the job. For example, if the printer needs

attention, paper, or supplies. When the condition is resolved, the printer automatically resumes printing. When you

send a Secure Print job, the job is held until you release it by entering a passcode at the control panel. For more

details, refer to Managing Special Job Types.

From the Jobs window in the Embedded Web Server, you can view a list of active and saved print jobs. For more

details, refer to Managing Jobs using the Embedded Web Server.

Interrupting Printing

System Administrators can allow users to interrupt active print jobs. For details about Interrupt Printing

Enablement, refer to the System Administrator Guide at www.xerox.com/office/VLC620docs.

1. At the printer control panel, press the Home button.

2. Touch Jobs.

A list with active jobs, that are queued for the printer, appears.

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3. At the control panel, touch the Interrupt button. The printer continues to print while it determines the best

place to pause the spooled print job.

4. Printing stops to allow the printer to complete another job.

5. To resume printing, touch the Interrupt button again.

Pausing or Deleting a Print Job

1. At the printer control panel, press the Home button.

2. Touch Jobs.

A list with active jobs, that are queued for the printer, appears.

3. To pause a job that is printing, touch the Pause button on the control panel.

4. Select a task.

• To resume the print job, touch Resume.

• To delete the print job, touch Delete. At the prompt, touch Delete.

5. To return to the Home screen, press the Home button.

Printing a Job Held for Resources

When a job is held for resources, a status message and a pop-up alert appear on the control panel, as default. From

the Embedded Web Server, the system administrator can configure whether only a status message appears or both

status message and a pop-up alert appear on the control panel.

1. If the pop-up alert is disabled by the system administrator, to view the held jobs, do the following:

a. At the printer control panel, press the Home button.

b. Touch Jobs.

A list with active jobs, that are queued for the printer, appears.

2. When the pop-up alert is enabled, if a job is held for resources, a pop-up alert appears on the control panel. On

the pop-up alert, touch View Active Jobs.

A list with active jobs, that are queued for the printer, appears.

3. From the jobs list, touch the held job name. The following options appear:

• Print On Alternate Paper: To choose an alternative paper source to enable the job to print, touch Print On

Alternate Paper. Select a paper tray, then touch OK.

• Delete: To delete the print job, touch Delete. At the prompt, touch Delete.

• Job Progress: To view the progress, touch Job Progress.

• Job Details: To view the details, touch Job Details. At the prompt, you can view the Job Settings and

Required Resources.

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4. To print the job, replenish the resources required. The job resumes automatically when the required or alternate

resources are available.

Note: The Print On Alternate Paper option is enabled using the Embedded Web Server. For details about

the Print On Alternate Paper option, refer to the System Administrator Guide at www.xerox.com/office/

VLC620docs.

5. To return to the Home screen, press the Home button.

MANAGING SPECIAL JOB TYPES

Special job types allow you to send a print job from your computer, then print it from the printer control panel.

Select special job types in the print driver, Printing Options tab, under Job Type.

Saved Job

Saved Jobs are documents that are sent to the printer and stored there for future use. All users can print or delete a

Saved Job.

At the control panel, from the Print From menu, you can view and print saved jobs. In the Embedded Web Server, in

the Jobs window, you can view, print, and delete saved jobs, and you can manage where jobs are stored.

Printing using Saved Job

1. In your software application, access the print settings. For most software applications, press CTRL+P for

Windows or CMD+P for Macintosh.

2. Select your printer, then open the print driver.

• For Windows, click Printer Properties. Depending on your application, the title of the button can vary.

• For Macintosh, in the Print window, in the print options list, click Xerox Features.

3. For Job Type, select Saved Job.

a. Type a job name or select a name from the list.

b. Type a folder name or select a name from the list.

c. To add a passcode, click Private, type the passcode, then confirm the passcode.

d. Click OK.

4. Select other required printing options.

• For Windows, click OK, then click Print.

• For Macintosh, click Print.

Printing, Deleting, Moving, or Copying a Saved Job in the Embedded Web Server

1. At your computer, open a Web browser. In the address field, type the IP address of the printer, then press Enter

or Return.

2. In the Embedded Web Server, click Home.

3. Click Jobs.

4. Click the Saved Jobs tab.

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5. For the job that you want to process, select the check box.

6. From the menu, select an option.

• Print Job: This option prints a job immediately.

• Delete Job: This option deletes the saved job.

• Move Job: Use this option to move the job to another folder location.

• Copy Job: Use this option to duplicate the job.

7. Click Go.

Secure Print

Use Secure Print to print sensitive or confidential information. After you send the job, it is held at the printer until

you enter your passcode at the printer control panel.

After a Secure Print job is printed, it is deleted automatically.

Printing using Secure Print

1. In your software application, access the print settings. For most software applications, press CTRL+P for

Windows or CMD+P for Macintosh.

2. Select your printer, then open the print driver.

• For Windows, click Printer Properties. Depending on your application, the title of the button varies.

• For Macintosh, in the Print window, click Preview, then select Xerox Features.

3. For Job Type, select Secure Print.

4. Type the passcode, confirm the passcode, then click OK.

5. Select any other required printing options.

• For Windows, click OK, then click Print.

• For Macintosh, click Print.

Releasing a Secure Print Job

1. At the printer control panel, press the Home button.

2. Touch Jobs.

3. To view Secure Print jobs, touch Secure Jobs.

4. Do one of the following:

• If you submitted a single Secure Print job, touch the folder, then touch the job. Enter the passcode number,

then touch OK. The job prints automatically.

• If you submitted multiple Secure Print jobs, touch the folder, enter the passcode number, then touch OK.

Select an option:

• To print a single Secure Print job, touch the job required.

• To print all the jobs in the folder, touch Print All.

• To delete a single Secure Print job, touch the Trash icon. At the prompt, touch Delete.

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• To delete all the jobs in the folder, touch Delete All.

Note: After a Secure Print job prints, the printer deletes it automatically.

5. To return to the Home screen, press the Home button.

Note: You can send and release a secure print job through Universal Print. For more information, refer to the

System Administrator Guide at www.xerox.com/office/VLC620docs.

Sample Set

The Sample Set job type prints one copy of a multiple-copy print job before printing the remaining copies. After

reviewing the sample set, you can either print the remaining copies or delete them at the printer control panel.

Sample Set is a type of saved job with these features:

• A Sample Set job appears in a folder named after the user ID associated with the print job.

• A Sample Set job does not use a passcode.

• Any user can print or delete a Sample Set job.

• A Sample Set prints one copy of a job to allow you to proofread the job before printing any remaining copies.

After a Sample Set job is printed, it is deleted automatically.

To print a Sample Set, refer to Printing using Sample Set.

Printing using Sample Set

1. In your software application, access the print settings. For most software applications, press CTRL+P for

Windows or CMD+P for Macintosh.

2. Select your printer, then open the print driver.

• For Windows, click Printer Properties. Depending on your application, the title of the button varies.

• For Macintosh, in the Print window, click Preview, then select Xerox Features.

3. For Job Type, select Sample Set.

4. Select any other required printing options.

• For Windows, click OK, then click Print.

• For Macintosh, click Print.

Releasing a Sample Set

1. At the printer control panel, press the Home button.

2. To view available jobs, touch Jobs.

3. Touch the Sample Set job.

Note: The Sample Set file description shows the job as Held for Future Printing, and shows the number of

remaining copies of the job.

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4. Select an option.

• To print the remaining copies of the job, touch Release.

• To delete the remaining copies of the job, touch Delete.

5. To return to the Home screen, press the Home button.

MANAGING JOBS USING THE EMBEDDED WEB SERVER

In the Embedded Web Server Active Jobs list, you can view a list of active jobs and delete print jobs. You can use

the Embedded Web Server to submit jobs for printing at the device. You can use the Job Submission feature to print

.ps, .pdf, and .pcl, files without installing a print driver. You can select jobs for printing from your local computer hard

drive, mass storage devices, or a network drive.

Saved jobs are documents sent to the printer and stored there for future use. Any saved jobs appear on the Saved

Jobs page. Use the Saved Jobs page to view, print, and delete saved jobs, and create and manage folders in which

they are stored.

To manage jobs using the Embedded Web Server:

1. At your computer, open a Web browser. In the address field, type the IP address of the printer, then press Enter

or Return.

2. In the Embedded Web Server, click Jobs.

3. Click the job name.

4. From the menu, select an option.

• To pause the print job, click Pause, then click Go.

• To delete the print job, click Delete, then click Go. At the prompt, click OK.

5. To return to the Home screen, click Home.

Submitting Jobs for Printing using the Embedded Web Server

1. At your computer, open a Web browser. In the address field, type the IP address of the printer, then press Enter

or Return.

2. In the Embedded Web Server, click Home.

3. Click Print.

4. For File Name, click Browse or Choose File, then do one of the following steps.

• Navigate to the file, then select it.

• Type the path to the file that you want to select.

5. In the Printing area, for Copies, select Auto, or enter the number of copies to print.

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6. For Job Type, select an option:

• Normal Print: This option prints a job immediately.

• Secure Print: This option prints a job after you enter your passcode at the printer control panel.

• Sample Set or Proof Print: These options print one copy of a multiple-copy print job. The device holds the

remaining copies in memory until you release them for printing at the control panel.

• Save Job for Reprint: This option saves a print job in a folder on the print server for future printing. You can

specify a job name and folder.

• Delay Print: This option prints a job at a specified time up to 24 hours from the original job submission.

7. As needed, for Paper Selection, select paper size, color, type, and tray.

8. As needed, select job options.

• 2-Sided Printing

• Collate

• Orientation

• Output Destination

Note: The available options vary by device.

9. If Accounting is enabled, enter your User ID and Account ID.

10. Click Submit Job.

Reprinting Saved Jobs using the Embedded Web Server

1. At your computer, open a Web browser. In the address field, type the IP address of the printer, then press Enter

or Return.

2. In the Embedded Web Server, click Home.

3. Click Jobs.

4. Click the Saved Jobs tab.

5. For the job that you want to process, select the check box.

6. From the menu, select an option.

• Print Job: This option prints a job immediately.

• Delete Job This option deletes the saved job.

• Move Job: Use this option to move the job to another folder location.

• Copy Job: Use this option to duplicate the job.

7. Click Go.

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Print From

PRINT FROM OVERVIEW

You can use the Print From App to print jobs from various sources. You can print jobs stored in

a print-ready format from a USB stick. You can print saved jobs and jobs stored in a mailbox.

To create a print-ready file, when you print your documents from programs such as Microsoft

Word, select the print to file option. Check with your specific publishing application for options

to create print-ready files.

For details on configuring and customizing the Apps, refer to the System Administrator Guide at www.xerox.com/

office/VLC620docs.

If authentication or accounting is enabled on your device, to access features, enter your login details.

PRINTING FROM A USB FLASH DRIVE

You can print single or multiple files stored on a USB Flash drive. The USB port is on the front of the printer.

Note: Only USB Flash drives formatted to FAT16, FAT32, and exFAT file systems are supported. exFAT support

is a licensed feature that requires a purchased FIK.

To print from a USB Flash drive:

1. Insert the USB Flash drive into the USB port on the printer.

Note: Ensure that the USB port you want to use is enabled.

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2. At the USB Drive Detected screen, touch Print from USB.

WWaarrnniinngg:: To avoid loss of data or printer malfunction, do not touch the flash drive or the printer in the

area shown while actively printing, reading, or writing from the memory device.

Note: If the Print from USB feature does not appear, enable the feature or contact your system

administrator. For details, refer to the System Administrator Guide at www.xerox.com/office/VLC620docs.

3. To select a file for printing, browse the file, then touch the check box. If multiple files require printing, browse

each file, then select the check box for each file.

4. Touch OK.

A list of files selected for printing appears.

5. To remove files from the printing list:

• To remove a single file, touch the file, then select Remove. To confirm removal, touch Remove.

• To remove all the files, touch a file, then select Remove All. To confirm removal, touch Remove All.

6. Adjust the feature settings as needed.

7. Touch Print.

8. When you are finished, remove the USB Flash drive.

9. To return to the Home screen, press the Home button.

PRINTING FROM SAVED JOBS

To print from saved jobs:

1. At the control panel, press the Home button, then touch Print From.

2. Touch Saved Jobs, then touch the name of the folder that contains the saved job.

3. Touch the name of the saved job that you want to print.

4. Select the options for paper supply, quantity, 2-Sided printing, and finishing.

5. Touch Print.

Note: To print a private saved job, at the Passcode Required screen, enter the passcode, then touch OK.

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6. To print another saved job, touch the current job name, then touch Remove. Touch Add Document, touch

Saved Jobs, then navigate to the job required.

7. To return to the Home screen, press the Home button.

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@PrintByXerox

@PRINTBYXEROX OVERVIEW

You can use the Xerox

@PrintByXerox App to print email attachments and documents sent

to your printer from mobile devices.

When your Xerox device is connected to the Internet, the @PrintByXerox App works with

Xerox

Workplace Cloud for simple email-based printing.

Note: The @PrintByXerox App is free to use. For more advanced workflows, use Xerox

Workplace Cloud. The

Xerox

Workplace Cloud software requires a specific licence. For details, refer to the Xerox

@PrintByXerox

App Quick Start Guide available at www.xerox.com/XeroxAppGallery.

For details on configuring and customizing the Apps, refer to the System Administrator Guide at www.xerox.com/

office/VLC620docs.

If authentication or accounting is enabled on your device, to access features, enter your login details.

PRINTING WITH THE @PRINTBYXEROX APP

1. Send an email with an attachment that contains a supported file type to Print@printbyxerox.com.

First-time users receive a response email with a user ID and password.

2. At the Xerox device control panel, press the Home button.

3. Touch @PrintByXerox.

4. Enter your email address, then touch OK.

5. On the enter password screen, enter your password using the touch screen keypad, then touch OK.

6. Select the documents that you want to print.

7. To modify print settings, touch Print Settings, then touch OK.

8. To release your print jobs, touch Print.

• A Submitting Jobs to Print message and the conversion state appear.

• When the documents begin to print, a green check mark appears.

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Xerox

Connect for XMPie

XEROX

CONNECT FOR XMPIE APP OVERVIEW

The Xerox

Connect for XMPie App, provides instant access to 50 or more templates. With

one touch, you can create personalized content from your printer.

Use the Xerox

Connect for XMPie App for free access to templates, with the ability to

personalize them for immediate printing.

To configure the Connect for XMPie App on your printer, contact your system administrator, or refer to the System

Administrator Guide at www.xerox.com/office/VLC620docs.

To use the Connect for XMPie App from the Home screen, touch Connect for XMPie, The main screen displays

Featured Products and Product Categories. You can browse the categories for the products that you want to create.

Follow the instructions on screen to create a job with customized fields. You can preview and print as needed. For

more information on XMPie, go to www.support.xerox.com and in the Search box, type XMPie.

If authentication or accounting is enabled on your device, to access features, enter your login details. For details

about Personalization for logged-in users, refer to Personalize.

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Printing

This chapter contains:

Printing Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Selecting Printing Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Print Jobs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Printing Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Using Custom Paper Sizes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Print From. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Printing Overview

Before you print, ensure that your computer and the printer are plugged in, powered on, and connected to an active

network. Ensure that you have the correct print driver software installed on your computer. For details, refer to

Installing the Print Driver Software.

1. Select the appropriate paper.

2. Load paper in the appropriate tray. At the printer control panel, specify the paper size, color, and type.

3. Access the print settings in your software application. For most software applications, for Windows, press CTRL

+P, or for Macintosh, press CMD+P.

4. Select your printer.

5. To access the print driver settings, for Windows, select Printer Properties, Print Options, or Preferences. For

Macintosh, select Xerox Features. The name of the option can vary depending on your application.

6. Modify the print driver settings as necessary, then click OK.

7. To send the job to the printer, click Print.

8. If you selected a special job type, for example Secure Print or Sample Print, your job is held at the printer and

requires further action to print. To manage jobs at the printer, use the Jobs app.

For further information on managing print jobs, refer to Managing Jobs.

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Selecting Printing Options

Printing options, also called print driver software options, are specified as Printing preferences in Windows and

Xerox

Features in Macintosh. Printing options include settings for 2-sided printing, page layout, and print quality.

Printing options that you set from Printing preferences within the Devices and Printers window become the default

setting. Printing options that you set within the software application are temporary. The application and the

computer do not save the settings after the application is closed.

Note: For Windows 10 and later, Printing options can be set from Printing preferences within the Printers &

scanners setting.

PRINT DRIVER HELP

Xerox

print driver software Help information is usually available from the Printing Preferences window. To see the

help, click the Help (?) button in the bottom-left corner of the Printing Preferences window.

Information about Printing Preferences appears in the Help window. From this window, you can select by topic or

use the search field. In the search field, enter the topic or function required.

WINDOWS PRINTING OPTIONS

Setting Default Printing Options for Windows

When you print from any software application, the printer uses the print job settings that are specified in the

Printing Preferences window. You can specify your most common printing options and save the options for reuse so

that you do not have to change the settings each time that you print.

For example, if you want to print on both sides of the paper for most jobs, specify 2-sided printing in Printing

Preferences.

Note: 2-Sided Print option is the default setting for 2-Sided Printing.

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1. On your computer, navigate to the list of printers:

• For Windows Server 2012 and later, click Start > Settings > Printers.

• For Windows 10, click Start > Settings > Devices > Printers & scanners.

• For Windows 11 and later, click Start > Settings > Bluetooth & devices > Printers & scanners.

Note: If you are using a custom Start menu application, the application can change the navigation path to

your list of printers.

2. For your printer, select Printing preferences:

• For Windows Server 2012 and later, right-click the icon for your printer, then click Printing preferences.

• For Windows 10, click the icon for your printer, then click Manage > Printing preferences.

• For Windows 11 and later, click the icon for your printer, then click Printing preferences.

3. In the Printing Preferences window, click a tab, then select the options. To save the settings, click OK.

Note: For more information about Windows print driver options, click the Help button (?) in the Printing

Preferences window.

Selecting Printing Options for an Individual Job for Windows

To use special printing options for a particular job, you can change the Printing Preferences before sending the job

to the printer.

1. With the document open in your software application, access the print settings. For most software applications,

click File > Print or press CTRL+P for Windows.

2. To open the Printing Preferences window, select your printer, then click the Printer Properties, Print Options,

or Preferences button. The title of the button can vary, depending on your application.

3. Click a tab in the Printing Preferences window, then make selections.

4. To save your selections and close the Printing Preferences window, click OK.

5. To send the job to the printer, click Print.

Selecting Printing Defaults in Windows for a Shared Network Printer

1. On your computer, navigate to the list of printers:

• For Windows Server 2012 and later, click Start > Settings > Printers.

• For Windows 10, click Start > Settings > Devices > Printers & scanners.

• For Windows 11 and later, click Start > Settings > Bluetooth & devices > Printers & scanners.

Note: If the Control Panel icon does not appear on the desktop, right-click the desktop, then select

Personalize. Select Control Panel Home > Devices and Printers.

2. For your printer, select Printer properties:

• For Windows Server 2012 and later, right-click the icon for your printer, then click Printing properties.

• For Windows 10, click the icon for your printer, then click Manage > Printer properties.

• For Windows 11 and later, click the icon for your printer, then click Printing preferences.

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3. In the printer Properties dialog box, click the Advanced tab.

4. On the Advanced tab, click Printing Defaults.

5. On the print driver tabs, make your selections as needed, then click Apply.

6. To save the settings, click OK.

Saving a Set of Commonly Used Printing Options for Windows

You can define and save a set of options, so that you can apply them to future print jobs. After you save a set of

print options, they are available for selection from the Saved Settings or Presets list, or the 1-Touch area, if available.

To save a set of printing options:

1. With the document open in your application, click File > Print.

2. To open the Printing Preferences window, select your printer, then click Properties or Preferences.

3. In the Printing Properties window, click the tabs, then select the required settings.

4. In the Printing Properties window, click Saved Settings or Presets, then click Save As.

5. Type a name for the saved setting or preset, then choose preset options, if available:

• Choose an icon for the preset.

• To enable the preset as 1-Touch, select 1-Touch Preset.

• To share the preset in all print drivers, select Show this Preset in All Drivers.

6. Click OK.

7. To print with these settings:

• From the Saved Settings or Presets list, select the name of the preset.

• For a 1-Touch preset, click 1-Touch, then click the required 1-Touch preset.

MACINTOSH PRINTING OPTIONS

Selecting Printing Options for Macintosh

To use specific printing options, change the settings before sending the job to the printer.

1. With the document open in your application, click File > Print.

2. Select your printer.

3. In the Print window, in the print options list, click Xerox Features.

Note: To see all printing options, click Show Details.

4. Select any other required printing options from the lists.

5. To send the job to the printer, click Print.

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Saving a Set of Commonly Used Printing Options for Macintosh

You can define and save a set of options, so that you can apply them to future print jobs.

To save a set of printing options:

1. With the document open in your application, click File > Print.

2. Select your printer from the Printers list.

3. Select the required printing options from the lists in the Print dialog box.

Note: To see all printing options, click Show Details.

4. Click Presets > Save Current Settings as Preset.

5. Type a name for the printing options. To save the set of options in the Presets list, click OK.

6. To print using these options, select the name from the Presets list.

UNIX, LINUX, AND AS/400 PRINTING

To provide printer spooling and network print server functionality, UNIX-based printing uses LPD/LPR port 515 or lp

to port 9100. Xerox printers can communicate using either protocol.

Xerox

Printer Manager

Xerox

Printer Manager is an application that allows you to manage and print to multiple printers in UNIX and

Linux environments.

Xerox

Printer Manager allows you to:

• Configure and check the status of network connected printers.

• Set up a printer on your network and monitor the operation of the printer once installed.

• Perform maintenance checks and view supplies status at any time.

• Provide a common look and feel across the many different suppliers of UNIX and Linux operating systems.

Installing Xerox

Printer Manager

Before you begin, ensure that you have root or superuser privileges to install Xerox

Printer Manager.

To install Xerox

Printer Manager:

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1. Download the appropriate package for your operating system. To locate print drivers for your printer, go to

www.xerox.com/office/VLC620drivers. The files available are:

• XeroxOSDPkg-AIXpowerpc-x.xx.xxx.xxxx.rpm for the IBM PowerPC family.

• XeroxOSDPkg-HPUXia64-x.xx.xxx.xxxx.depot.gz to support HP Itanium workstations.

• XeroxOfficev5Pkg-Linuxi686-x.xx.xxx.xxxx.rpm to support RPM-based 32-bit Linux environments.

• XeroxOfficev5Pkg-Linuxi686-x.xx.xxx.xxxx.deb to support Debian-based 32-bit Linux environments.

• XeroxOfficev5Pkg-Linuxx86_64-x.xx.xxx.xxxx.rpm to support RPM-based 64-bit Linux environments.

• XeroxOfficev5Pkg-Linuxx86_64-x.xx.xxx.xxxx.deb to support Debian-based 64-bit Linux environments.

• XeroxOSDPkg-SunOSi386-x.xx.xxx.xxxx.pkg.gz for Sun Solaris x86 systems.

• XeroxOSDPkg-SunOSsparc-x.xx.xxx.xxxx.pkg.gz for Sun Solaris SPARC systems.

2. To install the custom print driver, log in as root, then type the appropriate command for your system:

• AIX: rpm -U XeroxOSDPkg-AIXpowerpc-x.xx.xxx.xxxx.rpm

• HPUX: swinstall -s XeroxOSDPkg-HPUXia64-x.xx.xxx.xxxx.depot.gz \*

• Solaris, x86 based: pkgadd -d XeroxOSDPkg-SunOSi386-x.xx.xxx.xxxx.pkg

• Solaris, SPARC based: pkgadd -d XeroxOSDPkg-SunOSsparc-x.xx.xxx.xxxx.pkg

The installation creates a Xerox directory in /opt/Xerox/prtsys.

3. To install the Xerox

Office Standard Driver on Linux platform, log in as root, then type the appropriate

command for your system:

• Linux, RPM based: rpm -U XeroxOfficev5Pkg-Linuxi686-x.xx.xxx.xxxx.rpm

• Linux, Debian based: dpkg -i XeroxOfficev5Pkg-Linuxi686-x.xx.xxx.xxxx.deb

The installation creates a XeroxOffice directory in /opt/XeroxOffice/prtsys.

Launching Xerox

Printer Manager

To launch Xerox

Printer Manager:

1. From your computer, access a command window. At the command prompt, log in as root, then type

xeroxofficeprtmgr.

2. Press Enter or Return.

Printing from a Linux Workstation

To print from a Linux workstation, install either a Xerox

print driver for Linux or a CUPS (Common UNIX Printing

System) print driver. You do not need both drivers.

Xerox recommends that you install one of the full-featured custom print drivers for Linux. To locate drivers for your

printer, go to www.xerox.com/support/drivers.

If you use CUPS, ensure that CUPS is installed and running on your workstation. The instructions for installing and

building CUPS are contained in the CUPS Software Administrators Manual, written and copyrighted by Easy

Software Products. For complete information on CUPS printing capabilities, refer to the CUPS Software Users

Manual available from www.cups.org/documentation.php.

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Installing the PPD File on the Workstation

1. On the Xerox Support website, from the Drivers and Downloads page, download the Xerox

PPD for CUPS

(Common UNIX Printing System).

2. Copy the PPD file into the CUPS ppd/Xerox folder on your workstation. If you are unsure of the location of the

folder, use the FFiinndd command to locate the PPD files.

3. Follow the instructions that are included with the PPD file.

Adding the Printer

1. Verify that the CUPS (Common UNIX Printing System) daemon is running.

2. Open a Web browser, type http://localhost:631/admin, then press Enter or Return.

3. For User ID, type root. For password, type the root password.

4. Click Add Printer, then follow the onscreen prompts to add the printer to the CUPS printer list.

Printing with CUPS (Common UNIX Printing System)

CUPS supports the use of both the System V (lp) and Berkeley (lpr) printing commands.

1. To print to a specific printer in System V, type lp -dprinter filename, then press Enter.

2. To print to a specific printer in Berkeley, type lpr -Pprinter filename, then press Enter.

AS/400

Xerox provides Work Station Customization Object (WSCO) files to support IBM i V6R1 or later. A Work Station

Customization Object is a lookup table that the host print transform (HPT) uses to translate AS/400 commands to

the equivalent PCL code that is specific to a particular printer. A WSCO file can modify many print features,

including: paper input tray, 2-sided printing, characters per inch, lines per inch, orientation, fonts, and margins.

The XTOOLS library provides a source WSCO file for each supported Xerox

printer or device. The library and

installation instructions are available from www.support.xerox.com.

To install the XTOOLS library, select the downloadable files for the IBM AS/400 operating system, unzip the

downloaded XTOOLSxxxx.zip file, then follow the instructions to install the library. Download and install the

library only once.

Note:

• The host print transform works only on AFPDS and SCS files. To use the WSCO for printing, convert IPDS-

formatted printer files to AFPDS files.

• Administrator credentials with IOSYSCFG permissions are required to create a device description or a

remote queue.

• For details on AS/400, refer to the IBM AS/400 Printing V, (Red Book), available on the IBM website.

Installing the WSCO Library and Setting Up Print Queues

For detailed instructions on installing the WSCO library and setting up print queues, refer to the installation

instructions that are included with the library.

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MOBILE PRINTING OPTIONS

This printer can print from iOS and Android mobile devices.

Printing Using Wi-Fi Direct

To print a document from a Wi-Fi-enabled mobile device:

1. On the mobile device, open the document that you want to print.

2. In the device application, select the Print button.

3. If there is more than one printer in the area with Wi-Fi Direct enabled, select the required printer from the list.

4. Select the print settings required for the job.

5. Submit the job for printing.

A message appears on the mobile device.

6. Select Connect.

When the connection is made, a message appears on the printer.

7. At the printer control panel, touch OK.

The job prints.

Printing with AirPrint

You can print directly from your iPhone, iPad, iPod touch, or Mac using AirPrint

. To enable AirPrint

for your printer,

refer to Configuring AirPrint.

To print with AirPrint

1. Open the email, photograph, webpage, or document that you want to print.

2. Tap the Action icon.

3. Tap Print.

4. Select your printer, then set the printer options.

5. Tap Print.

For more information on configuring and using AirPrint

, refer to the System Administrator Guide at www.xerox.

com/office/VLC620docs.

Printing with Universal Print

Note: Microsoft Entra ID is the new name for Azure AD. The names Azure Active Directory, Azure AD, and

AAD are replaced with Microsoft Entra ID.

To allow users to access the device, the Entra ID or Azure

administrator needs to share the printer in the Microsoft

Entra ID portal. After the printer is shared, the Add Printer feature enables an authorized user to discover the

device in Windows 10 or later. The device appears as the cloud printer in the discovered printers list. To enable

Universal Print for your printer, refer to Configuring a Device for Universal Print.

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1. To add a printer in Windows

Operating System, do the following:

• For Windows 10, click Settings > Printers & scanners > Add a printer or scanner.

• For Windows 11 and later, click Settings > Bluetooth & devices > Printers & scanners > Add a printer or

scanner.

2. Select the cloud printer in the list of discovered printers, then click Add device.

Note: When a print job is submitted to Universal Print, it is queued in the cloud until the printer fetches the

job. The printer checks for jobs after the polling interval elapses, or when you initiate the Check For Jobs

Now function.

Setting Up Universal Print on macOS

Universal Print is supported in macOS Ventura 13.3 or later versions. Before you can find and use Universal Print

printers from macOS, ensure that you have an active Microsoft Entra ID account and at least one Universal Print

eligible license.

Note: Microsoft Entra ID is the new name for Azure AD. The names Azure Active Directory, Azure AD, and

AAD are replaced with Microsoft Entra ID.

1. Install the Universal Print app from the Mac App Store.

2. To open installed applications, click the Apple logo, then click System Settings.

3. Navigate to Universal Print in the left navigation menu. Sign in using your Microsoft Entra ID account

credentials.

4. Click Add Printer. Select your printer from the list of available printers. You can also search for a specific printer

by name or location.

5. Select your printer, then click Add. The printer is now available to use from any application on the device.

Note: Installed printers are displayed in the system print dialog for all users on the device. If you do not have

permission to use a printer, your print job fails.

6. From any application that supports printing, click Print or press CMD+P to open the system print dialog.

7. Select your printer that is registered with Universal Print.

8. Set the printing attributes, such as number of copies and pages, then click Print.

Printing from a Mopria-Enabled Mobile Device

Mopria is a software feature that enables users to print from mobile devices without requiring a print driver. You can

use Mopria to print from your mobile device to Mopria-enabled printers.

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Note:

• Mopria and all of its required protocols are enabled by default.

• Ensure that you have the latest version of the Mopria Print Service software installed on your mobile

device. You can obtain a free download of the software from the Google Play Store.

• To connect the printer to Wi-Fi or Wi-Fi Direct, purchase and install the Xerox Wireless Network Adapter.

For more information, refer to the Xerox

Dual Band Wireless Kit Hardware Install and Setup instructions

that are included with the kit.

• To use Wi-Fi Direct, in the Embedded Web Server, enable the Wi-Fi Direct feature. For details on

configuring Wi-Fi Direct, refer to the System Administrator Guide at www.xerox.com/office/VLC620docs.

• To configure the Wireless settings, ensure that devices are connected to the same wireless network as the

printer.

• The name and location of your printer appears in a list of Mopria-enabled printers on connected devices.

To print using Mopria, follow the directions that are provided with your mobile device.

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Print Jobs

MANAGING JOBS

From the control panel Jobs menu, you can view lists of active jobs, secure jobs, or completed jobs. You can pause,

delete, print, or view job progress or job details for a selected job. When you send a secure print job, the job is held

until you release it by typing a passcode at the control panel. For details, refer to Printing Special Job Types.

From the Jobs window in the Embedded Web Server, you can view a list of active and saved print jobs.

Pausing, Promoting, or Deleting a Job Waiting to Print

1. At the printer control panel, press the Home button.

2. Touch Jobs, then touch the name of the required print job.

3. Select a task.

Note: If you do not make a selection, the job automatically resumes after the set timeout period.

• To pause the print job, touch Hold. To resume the print job, touch Release.

• To delete the print job, touch Delete. At the prompt, touch Delete.

• To move the job to the top of the list, touch Promote.

• To view the status of the job, touch Job Progress.

• To view information about the job, touch Job Details, then touch Job Settings or Required Resources.

4. To return to the Home screen, press the Home button.

Note:

• The system administrator can restrict users from deleting jobs. If a system administrator restricts job

deletion, you can view the jobs, but you cannot delete them.

• Only the user that sent the job, or the system administrator, can delete a Secure Print job.

Printing a Job Held for Resources

When a job is held for resources, a status message and a pop-up alert appear on the control panel, as default. From

the Embedded Web Server, the system administrator can configure whether only a status message appears or both

status message and a pop-up alert appear on the control panel.

1. If the pop-up alert is disabled by the system administrator, to view the held jobs, do the following:

a. At the printer control panel, press the Home button.

b. Touch Jobs.

A list with active jobs, that are queued for the printer, appears.

2. When the pop-up alert is enabled, if a job is held for resources, a pop-up alert appears on the control panel. On

the pop-up alert, touch View Active Jobs.

A list with active jobs, that are queued for the printer, appears.

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3. From the jobs list, touch the held job name. The following options appear:

• Print On Alternate Paper: To choose an alternative paper source to enable the job to print, touch Print On

Alternate Paper. Select a paper tray, then touch OK.

• Delete: To delete the print job, touch Delete. At the prompt, touch Delete.

• Job Progress: To view the progress, touch Job Progress.

• Job Details: To view the details, touch Job Details. At the prompt, you can view the Job Settings and

Required Resources.

4. To print the job, replenish the resources required. The job resumes automatically when the required or alternate

resources are available.

Note: The Print On Alternate Paper option is enabled using the Embedded Web Server. For details about

the Print On Alternate Paper option, refer to the System Administrator Guide at www.xerox.com/office/

VLC620docs.

5. To return to the Home screen, press the Home button.

PRINTING SPECIAL JOB TYPES

Special job types allow you to send a print job from your computer, then print it from the printer control panel.

Select special job types in the print driver, Printing Options tab, under Job Type.

Saved Job

Saved Jobs are documents that are sent to the printer and stored there for future use. All users can print or delete a

Saved Job.

At the control panel, from the Print From menu, you can view and print saved jobs. In the Embedded Web Server, in

the Jobs window, you can view, print, and delete saved jobs, and you can manage where jobs are stored.

Printing using Saved Job

1. In your software application, access the print settings. For most software applications, press CTRL+P for

Windows or CMD+P for Macintosh.

2. Select your printer, then open the print driver.

• For Windows, click Printer Properties. Depending on your application, the title of the button can vary.

• For Macintosh, in the Print window, in the print options list, click Xerox Features.

3. For Job Type, select Saved Job.

a. Type a job name or select a name from the list.

b. Type a folder name or select a name from the list.

c. To add a passcode, click Private, type the passcode, then confirm the passcode.

d. Click OK.

4. Select other required printing options.

• For Windows, click OK, then click Print.

• For Macintosh, click Print.

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Print, Delete, Move, or Copy a Saved Job in the Embedded Web Server

1. At your computer, open a Web browser. In the address field, type the IP address of the printer, then press Enter

or Return.

2. In the Embedded Web Server, click Home.

3. Click Jobs.

4. Click the Saved Jobs tab.

5. For the job that you want to process, select the check box.

6. From the menu, select an option.

• Print Job: This option prints a job immediately.

• Delete Job: This option deletes the saved job.

• Move Job: Use this option to move the job to another folder location.

• Copy Job: Use this option to duplicate the job.

7. Click Go.

Secure Print

Use Secure Print to print sensitive or confidential information. After you send the job, it is held at the printer until

you enter your passcode at the printer control panel.

After a Secure Print job is printed, it is deleted automatically.

Printing using Secure Print

1. In your software application, access the print settings. For most software applications, press CTRL+P for

Windows or CMD+P for Macintosh.

2. Select your printer, then open the print driver.

• For Windows, click Printer Properties. Depending on your application, the title of the button varies.

• For Macintosh, in the Print window, click Preview, then select Xerox Features.

3. For Job Type, select Secure Print.

4. Type the passcode, confirm the passcode, then click OK.

5. Select any other required printing options.

• For Windows, click OK, then click Print.

• For Macintosh, click Print.

Releasing a Secure Print Job

1. At the printer control panel, press the Home button.

2. Touch Jobs.

3. To view Secure Print jobs, touch Secure Jobs.

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4. Do one of the following:

• If you submitted a single Secure Print job, touch the folder, then touch the job. Enter the passcode number,

then touch OK. The job prints automatically.

• If you submitted multiple Secure Print jobs, touch the folder, enter the passcode number, then touch OK.

Select an option:

• To print a single Secure Print job, touch the job required.

• To print all the jobs in the folder, touch Print All.

• To delete a single Secure Print job, touch the Trash icon. At the prompt, touch Delete.

• To delete all the jobs in the folder, touch Delete All.

Note: After a Secure Print job prints, the printer deletes it automatically.

5. To return to the Home screen, press the Home button.

Note: You can send and release a secure print job through Universal Print. For more information, refer to the

System Administrator Guide at www.xerox.com/office/VLC620docs.

Sample Set

The Sample Set job type prints one copy of a multiple-copy print job before printing the remaining copies. After

reviewing the sample set, you can either print the remaining copies or delete them at the printer control panel.

Sample Set is a type of saved job with these features:

• A Sample Set job appears in a folder named after the user ID associated with the print job.

• A Sample Set job does not use a passcode.

• Any user can print or delete a Sample Set job.

• A Sample Set prints one copy of a job to allow you to proofread the job before printing any remaining copies.

After a Sample Set job is printed, it is deleted automatically.

To print a Sample Set, refer to Printing using Sample Set.

Printing using Sample Set

1. In your software application, access the print settings. For most software applications, press CTRL+P for

Windows or CMD+P for Macintosh.

2. Select your printer, then open the print driver.

• For Windows, click Printer Properties. Depending on your application, the title of the button varies.

• For Macintosh, in the Print window, click Preview, then select Xerox Features.

3. For Job Type, select Sample Set.

4. Select any other required printing options.

• For Windows, click OK, then click Print.

• For Macintosh, click Print.

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Releasing a Sample Set

1. At the printer control panel, press the Home button.

2. To view available jobs, touch Jobs.

3. Touch the Sample Set job.

Note: The Sample Set file description shows the job as Held for Future Printing, and shows the number of

remaining copies of the job.

4. Select an option.

• To print the remaining copies of the job, touch Release.

• To delete the remaining copies of the job, touch Delete.

5. To return to the Home screen, press the Home button.

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Printing Features

SELECTING PAPER OPTIONS FOR PRINTING

There are two ways to select the paper for your print job. You can let the printer select which paper to use based on

the document size, paper type, and paper color you specify. You can also select a specific tray loaded with the

desired paper.

• To locate paper options in Windows, in the print driver, click the PPrriinnttiinngg OOppttiioonnss tab.

• To locate paper options on Macintosh, in the Print window, in the print options list, click XXeerrooxx FFeeaattuurreess. Within

Xerox Features, in the options list, click PPaappeerr//OOuuttppuutt.

Select By Tray

Use Select By Tray to print from a specific tray without specifying paper attributes in the print driver or at the printer

control panel. This option prints the job from the selected tray, even when more than one tray contains the correct

paper for the job.

The following options are available:

• Automatically Select: This option prints from any tray that is loaded with the size and type of paper that is

required for the print job.

• Tray X: This option prints from the selected tray.

• Bypass Tray: This option prints from the manual-feed tray. The printer prompts you to remove any other paper

from the tray and load the paper that is required for your job.

Note: To prevent paper jams, load the trays with the correct size and type of paper for the print job.

Scaling

Scaling reduces or enlarges the original document to match the selected output paper size.

• For Windows, the scale options are on the Printing Options tab, in the Paper field.

• For Macintosh, the scale options are in the Print window. To view more printing options, click Show Details.

Note: Not all options described are supported on all printers. Some options apply only to a specific printer

model, configuration, operating system, or print driver type.

The following scaling options are available:

• Fit to New Paper Size: This option scales the document to fit the new paper size.

• Change Document Size: Use this setting to match the paper size selected in your application. This option does

not change the size of the page image printed on the output paper.

• Automatically Scale: This option scales the document to fit the selected Output Paper Size. The scaling

amount appears in the percentage box below the sample image.

• No Scaling: This option does not change the size of the page image printed on the output paper, and 100%

appears in the percentage box. If the original document size is larger than the output size, the page image is

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cropped. If the original document size is smaller than the output size, extra space appears around the page

image.

• Manually Scale: This option scales the document by the amount entered in the percentage box below the

preview image.

PRINTING ON BOTH SIDES OF THE PAPER

Printing a 2-Sided Document

If your printer supports Automatic 2-Sided Printing, the options are specified in the print driver. The print driver uses

the settings for portrait or landscape orientation from the application for printing the document.

Note: Ensure that the paper size and weight are supported. For more information, refer to Supported Paper.

2-Sided Page Layout Options

You can specify the page layout for 2-Sided printing, which determines how the printed pages turn. These settings

override the application page orientation settings.

• 11--SSiiddeedd PPrriinntt: This option prints on one side of the media. Use this option when printing on envelopes, labels,

or other media that cannot be printed on both sides.

• 22--SSiiddeedd PPrriinntt: This option prints the job on both sides of the paper to allow binding on the long edge of the

paper. The following illustrations show the result for documents with portrait and landscape orientations,

respectively:

Note: 2-Sided Print option is the default setting for 2-Sided Printing.

• 22--SSiiddeedd PPrriinntt,, FFlliipp oonn SShhoorrtt EEddggee: This option prints on both sides of the paper. The images print to allow

binding on the short edge of the paper. The following illustrations show the result for documents with portrait

and landscape orientations, respectively:

Note: 2-Sided Printing is part of the Earth Smart settings.

To change your default print driver settings, refer to Selecting Printing Options.

XEROX BLACK AND WHITE

You can select printing in color or black and white.

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• OOffff ((uussee DDooccuummeenntt CCoolloorr)): Use this option to print in color.

• OOnn: Use this option to print in black and white.

PRINT QUALITY

The Windows PostScript (PS) print driver, PCL, and the Macintosh print drivers provide the highest print-quality

modes:

• High Resolution: 1200 x 1200 dpi, 1-bit depth. This mode provides the best overall image quality for detailed

line drawings, such as CAD files. High Resolution is recommended for printing vibrant, saturated, color prints, or

photos. Print jobs can take longer to process when printed using High-Resolution mode.

• Enhanced: 600 x 600 dpi, 8-bit depth. This mode is used for better print quality, and is the best mode to use for

business presentations.

IMAGE OPTIONS

Image options control the way the printer uses color to produce your document. The Windows PostScript (PS) print

driver and the Macintosh print drivers provide the widest range of color controls and corrections on the Image

Options tab.

• To locate color options in Windows, in the print driver, click the IImmaaggee OOppttiioonnss tab.

• To locate color options on Macintosh, in the Print window, in the print options list, click XXeerrooxx FFeeaattuurreess. Within

Xerox Features, in the options list, click CCoolloorr OOppttiioonnss.

Color Correction

Color Correction matches printer colors on PostScript jobs to colors on other devices, such as your computer screen

or a printing press.

Color Correction options:

• Xerox Black and White: This option converts all color in the document to black and white, or shades of gray.

• Xerox Automatic Color: This option applies the best color correction to text, graphics, and images. Xerox

recommends this setting.

There are more Color Correction options that include Vivid RGB.

Note: These options are not available in PCL print drivers.

Color Adjustments

Use Color Adjustments to adjust particular characteristics of the printed color. Characteristics include lightness,

contrast, saturation, and color cast.

Note: Not all options listed are supported on all printers. Some options apply only to a specific printer model,

configuration, operating system, or driver type.

The following options are available:

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• Lightness: The Lightness feature allows you to adjust the overall lightness or darkness of the text and images in

your printed job.

• Contrast: You can use the Contrast feature to adjust the variation between light and dark areas of the print job.

• Saturation: The Saturation feature allows you to adjust the color strength and the amount of gray in the color.

• Color Cast: Use the Color Cast settings to adjust the amount of a selected color in the print job and preserve

lightness. The following settings are available:

– The Cyan to Red slider allows you to adjust the color balance between cyan and red. For example, when you

increase the cyan levels, the red levels decrease.

– The Magenta to Green slider allows you to adjust the color balance between magenta and green. For

example, when you increase the magenta levels, the green levels decrease.

– The Yellow to Blue slider allows you to adjust the color balance between yellow and blue. For example, when

you increase the yellow levels, the blue levels decrease.

Note: These options are not available in PCL print drivers.

PRINTING MULTIPLE PAGES TO A SINGLE SHEET

When printing a multiple-page document, you can print more than one page on a single sheet of paper.

To print 1, 2, 4, 6, 9, or 16 pages per side, on the Page Layout tab, select PPaaggeess PPeerr SShheeeett.

• To locate Pages Per Sheet in Windows, on the Document Options tab, click PPaaggee LLaayyoouutt.

• To locate Pages Per Sheet on Macintosh, in the Print window, in the print options list, click LLaayyoouutt.

To print a border around each page, select PPaaggee BBoorrddeerrss.

PRINTING BOOKLET LAYOUT

With 2-sided printing, you can print a document in the form of a small booklet. You can create booklets from any

paper size that is supported for 2-sided printing.

The print driver automatically reduces each page image and prints four-page images per sheet of paper, two-page

images on each side. The pages are printed in the correct order so that you can fold and staple the pages to create

the booklet.

• To locate booklet creation in Windows, on the Document Options tab, click PPaaggee LLaayyoouutt.

• To locate booklet creation on Macintosh, in the Print window, in the print options list, click XXeerrooxx FFeeaattuurreess.

Within Xerox Features, in the options list, click BBooookklleett LLaayyoouutt.

When you print booklets using the Windows PostScript or Macintosh driver, you can specify the gutter and creep.

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• GGuutttteerr: Specifies the horizontal distance in points between the page images. A point is 0.35 mm (1/72 in.).

• CCrreeeepp: Specifies how much the page images shift outward in tenths of a point. Shifting compensates for the

thickness of the folded paper, which can cause the page images to shift outward slightly when folded. You can

select a value from 0 to 1 point.

GUTTER CREEP

Note: To print a border around each page, select PPaaggee BBoorrddeerrss.

USING SPECIAL PAGES

The Special Pages options control how covers, inserts, and exception pages are added to your printed document.

• To locate Special Pages in Windows, on the Document Options tab, click SSppeecciiaall PPaaggeess.

• To locate Special Pages on Macintosh, in the Print window, in the print options list, click XXeerrooxx FFeeaattuurreess. Within

Xerox Features, in the options list, click SSppeecciiaall PPaaggeess.

Printing Cover Pages

A cover page is the first or last page of a document. You can select paper sources for the cover pages that are

different from the source used for the body of a document. For example, you can use your company letterhead for

the first page of a document. You can use heavyweight paper for the first and last pages of a report. You can use

any applicable paper tray as the source for printing cover pages.

In the Covers window, the following options are available:

• No Covers or Disabled: This option does not print cover pages. No cover pages are added to the document.

• Front Only: This option allows you to add a blank or printed front cover to your job.

• Back Only: This option allows you to add a blank or printed back cover to your job.

• Front and Back: Same: This option adds a front and back cover to your job, and applies the same printing and

paper settings for both covers.

• Front and Back: Different: This option adds a front and back cover to your job, and allows you to select

different printing and paper settings for each cover.

After you make a selection for printing the cover pages, you can select the paper for the front and back covers by

size, color, or type. You can use blank or pre-printed paper, and you can print side one, side two, or both sides of the

cover pages.

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Printing Insert Pages

You can add blank or pre-printed insert pages before page one of each document or after designated pages within

a document. The addition of an insert after designated pages within a document separates sections, or acts as a

marker or placeholder. Ensure that you specify the paper to use for the insert pages.

In the Inserts window, you can set the location, characteristics, and paper settings for the insert pages:

• Inserts: This option allows you to select where to place the insert.

• Quantity: Use this option to specify the number of pages to insert at each location.

• Pages: Use this option to specify where to place the inserts within the job. Separate individual pages or page

ranges with commas. Specify pages within a range with a hyphen. For example, to specify pages 1, 6, 9, 10, and

11, type 1,6,9-11.

• Paper Settings: This option allows you to select the paper size, color, and type to use for the insert pages. To

use the same paper size, color, or type as the main body of the job, select Use Job Setting.

Printing Exception Pages

Exception pages have different settings from the rest of the pages in the job. You can specify differences, such as

page size, page type, and page color. You can change the side of the paper on which to print as your job requires. A

print job can contain multiple exceptions.

For example, your print job contains 30 pages. You want five pages to print on only one side of a special paper, and

the remainder of the pages printed 2-sided on regular paper. You can use exception pages to print the job.

In the Exceptions window, you can set the location, characteristics, and paper settings for the exception pages:

• Pages: Specifies the page or range of pages that use the exception page characteristics. Separate individual

pages or page ranges with commas. Specify pages within a range with a hyphen. For example, to specify pages

1, 6, 9, 10, and 11, type 1,6,9-11.

• Paper Settings: Allows you to select the paper size, color, and type to use for the exception pages. To print

exception pages on the same paper size, color, or type as the main body of the job, select Use Job Setting.

• 2-Sided Printing: Allows you to select 2-sided printing options for the exception pages. Available options are:

– 1-Sided Print: Prints the exception pages on one side only.

– 2-Sided Print: Prints the exception pages on both sides of the paper and flips the pages on the long edge.

You can bind the job on the long edge of the pages.

– 2-Sided Print, Flip on Short Edge: Prints the exception pages on both sides of the paper and flips the

pages on the short edge. You can bind the job on the short edge of the pages.

– Use Job Setting: Prints the job using the same 2-Sided Printing setting that is selected for the main body

of the job.

Note: Some combinations of 2-sided printing with certain paper types and sizes can produce unexpected

results.

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PRINTING ANNOTATIONS FOR WINDOWS

An annotation is special-purpose text or an image that you can print across one or more pages. You can preview

annotations in the Annotations Preview pane.

The annotations setup for your print job appears in the Annotations summary list. From this list, you can select an

annotation to edit or delete.

Note:

• This feature is available only on a Windows computer printing to a network printer.

• Not all options listed are supported on all printers. Some options apply only to a specific printer model,

configuration, operating system, or print driver type.

To print an annotation:

1. In the print driver, click the Document Options tab.

2. Click the Annotations tab.

3. To add a text annotation, click Add Comment. Enter the text in the field, select the required settings, then click

OK.

4. For a date or time stamp, click Add Time Stamp. Specify the date and time option, select the required settings,

then click OK.

5. To add a picture annotation, click Add Picture. To locate the picture, click the Browse icon. Select the required

settings, then click OK.

6. For each annotation, the following options are available:

• To specify the font, click the Font button.

• For a picture annotation, select the scaling option that specifies the size of the picture in relation to the

original image. Use the arrows to scale the image in increments of 1%.

• To define the angle of the annotation on the page, specify the position option. Or, to rotate the annotation

left or right by increments of 1, use the arrows.

• To define the location of the annotation on the page, specify the position option. Or, to move the

annotation in each direction in increments of 1, use the arrows.

• To adjust the transparency of the annotation, move the slider. To increase transparency, move the slider to

the right, or to decrease transparency, move the slider to the left.

• For Layering, select an option:

– Print in Background: This option prints the annotation behind the text and graphics in the document.

– Print in Foreground: This option prints the annotation over the text and graphics in the document.

• For Pages, select the pages to print the annotation:

– Print on All Pages: This option prints the annotation on all pages of your document.

– Print on Page 1 Only: This option prints the annotation only on the first page of the document.

7. To save the annotation, click the Save Annotation icon.

8. To load a previously saved annotation, click the Load Annotation icon.

9. Click OK.

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PRINTING WATERMARKS FOR WINDOWS

A watermark is special purpose text that can be printed across one or more pages. For example, you can add a word

like Copy, Draft, or Confidential as a watermark instead of stamping it on a document before distribution.

Note:

• This feature is available only on a Windows computer printing to a network printer.

• Not all options listed are supported on all printers. Some options apply only to a specific printer model,

configuration, operating system, or print driver type.

• Watermarks are not supported for some print drivers when booklet is selected or when more than one

page is printed on a sheet of paper.

To print a watermark:

1. In the print driver, click the Document Options tab.

2. Click the Watermark tab.

3. From the Watermark menu, select the watermark. You can choose from preset watermarks, or create a

customized watermark. You can also manage watermarks from this menu.

4. Under Text, select an option:

• Text: Enter the text in the field, then specify the font.

• Time Stamp: Specify the date and time options, then specify the font.

• Picture: To locate the picture, click the Browse icon.

5. Specify the scaling angle and position of the watermark.

• Select the scaling option that specifies the size of the picture in relation to the original image. Use the

arrows to scale the image in increments of 1%.

• To define the angle of the image on the page, specify the position option, or to rotate the image left or

right by increments of 1, use the arrows.

• To define the location of the image on the page, specify the position option, or to move the image in each

direction in increments of 1, use the arrows.

6. Under Layering, select how to print the watermark.

• Print in Background prints the watermark behind the text and graphics in the document.

• Blend: This option combines the watermark with the text and graphics in the document. A blended

watermark is translucent, so you can see both the watermark and the document content.

• Print in Foreground prints the watermark over the text and graphics in the document.

7. Click Pages, then select the pages to print the watermark:

• Print on All Pages prints the watermark on all pages of your document.

• Print on Page 1 Only prints the watermark only on the first page of the document.

8. If you select a picture as a watermark, specify the lightness settings for the image.

9. Click OK.

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ORIENTATION

Orientation allows you to select the direction that the page prints.

• To locate orientation options in Windows, on the Document Options tab, click OOrriieennttaattiioonn.

Note: The orientation setting in your application print dialog box can override the orientation options in the

print driver.

• To locate orientation options on Macintosh, in the Print window, click SShhooww DDeettaaiillss.

The following options are available:

• PPoorrttrraaiitt: Orients the paper so that the text and images print across the short dimension of the paper.

• LLaannddssccaappee: Orients the paper so that the text and images print across the long dimension of the paper.

• RRoottaatteedd LLaannddssccaappee: Orients the paper so that the content is rotated 180 degrees and with the long bottom

side up.

Note: For Macintosh, to print portrait text and images in landscape orientation, clear the Auto Rotate check

box.

ADVANCED PRINTING OPTIONS

You can use the Advanced option or tab to set advanced printing options. Advanced printing selections apply to all

jobs that you print with the print driver.

Note: Not all options listed are supported on all printers. Some options apply only to a specific printer model,

configuration, operating system, or print driver type.

Job Identification

You can use the Job ID feature to change the job identification setting for your print job. You can print the job

identification on a separate banner page or on the pages of your document.

The following options are available:

• Disable Job ID: This option directs the printer not to print a banner page.

• Print ID on a Banner Page: This option prints the job identification on a banner page.

• Print ID in Margins - First Page Only: This option prints the job identification on the first page of the

document in the top-left margin.

• Print ID in Margins - All Pages: This option prints the job identification in the top-left margin on every page of

the document.

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Printing Mirror Images

If the PostScript driver is installed, you can print pages as a mirror image. Images mirror left to right when printed.

Job Notification for Windows

You can select to be notified when your job finishes printing. A message appears on your computer screen with the

name of the job and the name of the printer where it was printed.

Note: This feature is only available on a Windows computer that is printing to a network printer.

The following options are available:

• Notify for Completed Jobs: This option provides a notification when the job has completed.

• Notify for Completed, but Altered Jobs: This option provides a notification on all jobs that completed with

restrictions.

• Notify for Failed or Canceled Jobs: This option provides notification of all jobs that failed to print or were

canceled.

• Play Alert Tone: This option sounds an alert tone when a notification appears.

Document Encryption for Windows Print Jobs

You can select encryption for your print job. The print file is encrypted before it is transmitted to the printer. The

print file is decrypted before it is printed.

This feature is available only when Document Encryption is set to Manually Encrypt Documents in the printer

properties of the printer. For details, refer to Setting Encryption Defaults in Windows.

Note: This feature is available on a Windows computer that is printing to a network printer. It applies to the

PostScript and PCL print drivers.

Setting Encryption Defaults in Windows

1. Navigate to the list of printers on your computer:

• For Windows Server 2012 and later, click Start > Settings > Printers.

• For Windows 10, click the Windows Start > Settings > Devices > Printers & Scanners.

• For Windows 11 and later, click Start > Settings > Bluetooth & devices > Printers & scanners.

Note: If the Control Panel icon does not appear on the desktop, right-click the desktop, then select

Personalize. Select Control Panel Home > Devices and Printers.

2. For your printer, select Printing properties:

• For Windows Server 2012 and later, right-click the icon for your printer, then click Printer properties.

• For Windows 10, click the icon for your printer, then click Manage > Printer properties.

• For Windows 11 and later, click the icon for your printer, then click Printing preferences.

3. In the Printer Properties dialog box, click the Administration tab.

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4. For Configurations, click Document Encryption, then select an option:

• Disabled: This option disables encryption for all documents that you send to the printer.

• Encrypt All Documents: This option encrypts all documents that you send to the printer.

• Manually Encrypt Documents: This option allows you to set encryption for specific jobs that you send to

the printer.

Note: Manually Encrypt Documents is the default printer setting.

5. Click Apply.

6. To save the settings, click OK.

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Using Custom Paper Sizes

You can print on custom paper sizes that are within the minimum and maximum size range supported by the

printer. For details, refer to Supported Paper.

DEFINING CUSTOM PAPER SIZES

To print on custom paper sizes, define the custom width and length of the paper in the print driver software and on

the printer control panel. When setting the paper size, ensure that you specify the same size as the paper in the

tray. Setting the wrong size can cause a printer error. Print driver settings override control panel settings when you

print using the print driver software on your computer.

Creating and Saving Custom Paper Sizes in the Print Driver

Custom-size paper settings are saved in the print driver and are available for you to select in all your applications.

For details on supported paper sizes for each tray, refer to Supported Paper.

For further details about creating and saving custom paper sizes in the print driver, click the Help (?) button in the

bottom-left corner of the printer settings window.

Creating and Saving Custom Sizes for the Windows V3 Print Driver

1. In the print driver, click the Printing Options tab.

2. For Paper, click the arrow, then select Other Size > Advanced Paper Size > Output Paper Size > New.

3. In the New Custom Paper Size window, enter the height and width of the new size.

4. To specify the units of measurement, at the bottom of the window, click Measurements, then select Inches or

Millimeters.

5. To save, in the Name field, type a title for the new size, then click OK.

Creating and Saving Custom Sizes for the Windows V4 Print Driver

1. From Windows Control Panel, select Devices and Printers.

2. Select the printer, then click Print server properties.

3. On the Forms tab, for Create a new form, click the check box.

4. For Form name, type a name for the new paper size.

5. In the Form description (measurements) area, enter the settings:

• For Units, select Metric or English.

• For Paper size, enter measurements for Width and Height.

• For Printer area margins, enter measurements for Left, Right, Top, and Bottom.

Note: Ensure that the measurements that you specify are within the supported ranges for the device.

6. Click OK.

The new paper size is added to the paper size list.

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Creating and Saving Custom Sizes for Macintosh

1. In the application, click File > Print.

2. Click Paper Size, then select Manage Custom Sizes.

3. To add a new size, in the Manage Paper Sizes window, click the plus sign (+).

4. Double-click Untitled, then type a name for the new custom size.

5. Enter the height and width of the new custom size.

6. Click the arrow for the Non-Printable Area field, then select the printer from the list. Or, for User Defined

margins, set the top, bottom, right, and left margins.

7. To save the settings, click OK.

Defining a Custom Paper Size at the Control Panel

You can print custom-size paper from Trays 1–5 and Bypass Tray. If Trays 1–5 are set to Fully Adjustable mode, you

can print custom-size paper from Trays 1–5. The Bypass tray is always set to Adjustable mode. Custom-size paper

settings are saved in the print driver and are available for you to select in all your applications.

Note: To configure the tray settings for Fully Adjustable or Dedicated mode, refer to Configuring Paper Tray

Settings.

1. Open the paper tray, then load the custom-size paper.

2. Close the tray.

3. At the control panel, to define the new paper size, touch Size, then touch Custom.

4. In the Custom Paper Size window, enter the height and width of the new paper size, then touch OK.

5. To confirm the settings, touch Confirm.

PRINTING ON CUSTOM-SIZE PAPER

Note: Before you print on custom-size paper, define the custom width and length of the paper in the print

driver software and on the printer control panel. For more information, refer to Defining Custom Paper Sizes.

Printing on Custom-Size Paper from the Windows V3 Print Driver

Note: Before you print on custom-size paper, define the custom size in the Printer Properties. For details, refer

to Creating and Saving Custom Sizes for the Windows V3 Print Driver.

1. Load the custom-size paper in the tray.

2. In the application, click File > Print, then select your printer.

3. In the Print dialog box, click Printer Properties.

4. On the Printing Options tab, from the Paper list, select the required custom paper size and type.

5. Select any other required options, then click OK.

6. In the Print dialog box, click Print.

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Printing on Custom-Size Paper from the Windows V4 Print Driver

Note: Before you print on custom-size paper, define and save the custom paper size as a Form. For details,

refer to Creating and Saving Custom Sizes for the Windows V4 Print Driver.

1. Load the custom-size paper in the tray.

2. In the application, click File > Print, then select your printer.

3. In the Print dialog box, click Printer Properties.

4. On the Printing Options tab, from the Paper list, select Other Size.

5. To select a custom paper size, select Fit to New Paper Size, then select the custom paper size.

6. Select any other required options, then click OK.

7. In the Print dialog box, click Print.

Printing on Custom-Size Paper from Macintosh

1. Load the custom-size paper. For details, refer to Loading Paper.

2. In the application, click File > Print.

3. From the Paper Size list, select the custom paper size.

4. Click Print.

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Print From

PRINTING FROM A USB FLASH DRIVE

You can print single or multiple files stored on a USB Flash drive. The USB port is on the front of the printer.

Note: Only USB Flash drives formatted to FAT16, FAT32, and exFAT file systems are supported. exFAT support

is a licensed feature that requires a purchased FIK.

To print from a USB Flash drive:

1. Insert the USB Flash drive into the USB port on the printer.

Note: Ensure that the USB port you want to use is enabled.

2. At the USB Drive Detected screen, touch Print from USB.

WWaarrnniinngg:: To avoid loss of data or printer malfunction, do not touch the flash drive or the printer in the

area shown while actively printing, reading, or writing from the memory device.

Note: If the Print from USB feature does not appear, enable the feature or contact your system

administrator. For details, refer to the System Administrator Guide at www.xerox.com/office/VLC620docs.

3. To select a file for printing, browse the file, then touch the check box. If multiple files require printing, browse

each file, then select the check box for each file.

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4. Touch OK.

A list of files selected for printing appears.

5. To remove files from the printing list:

• To remove a single file, touch the file, then select Remove. To confirm removal, touch Remove.

• To remove all the files, touch a file, then select Remove All. To confirm removal, touch Remove All.

6. Adjust the feature settings as needed.

7. Touch Print.

8. When you are finished, remove the USB Flash drive.

9. To return to the Home screen, press the Home button.

PRINTING FROM SAVED JOBS

To print from saved jobs:

1. At the control panel, press the Home button, then touch Print From.

2. Touch Saved Jobs, then touch the name of the folder that contains the saved job.

3. Touch the name of the saved job that you want to print.

4. Select the options for paper supply, quantity, 2-Sided printing, and finishing.

5. Touch Print.

Note: To print a private saved job, at the Passcode Required screen, enter the passcode, then touch OK.

6. To print another saved job, touch the current job name, then touch Remove. Touch Add Document, touch

Saved Jobs, then navigate to the job required.

7. To return to the Home screen, press the Home button.

PRINTING FROM THE EMBEDDED WEB SERVER

You can print various file types, such as .txt, .pdf, .ps, and .pcl files directly from the Embedded Web Server without

the need of another application or the print driver. You can store files on a local computer hard drive, mass storage

device, or network drive.

To print from the Embedded Web Server:

1. At your computer, open a Web browser. In the address field, type the IP address of the printer, then press Enter

or Return.

Note: For details about obtaining the IP address of your printer, refer to Finding the IP Address of Your

Printer.

2. In the Embedded Web Server, click the Print tab.

3. To select the file from a local network or remote location, for File Name, click Browse. Select the file, then click

Open.

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4. For Printing, select the required options for the job.

• Normal Print prints a job immediately.

• Secure Print prints a job after you enter your passcode at the printer control panel.

• Sample Set, or proof print, prints one copy of a multiple-copy print job and holds the remaining copies at

the printer.

• Save Job for Reprint saves a print job in a folder on the print server for future printing. You can specify a

job name and folder.

• Delay Print prints a job at a specified time up to 24 hours from the original job submission.

5. If accounting is enabled, enter your User ID and account information.

6. Click Submit Job.

Note: To ensure that the job was sent to the queue, wait for the job submission confirmation message to

appear before you close this page.

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Paper and Media

This chapter contains:

Paper and Media Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Supported Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Configuring Paper Tray Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Printing on Special Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Paper and Media Overview

The highest configuration of Xerox

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C620 Color Single Function Printer can have up to six paper trays:

• Tray 1: Standard 550-sheet Tray with an integrated 100-sheet Bypass Tray. Tray 1 can be configured as

dedicated or adjustable paper tray for loading a range of paper sizes.

• Bypass Tray: The 100-sheet Bypass Tray is a part of Tray 1, located in the front. Bypass Tray cannot be set to

Dedicated mode. By default, it is an adjustable paper tray. You can load all types of media in Bypass Tray, but in

small amounts.

• Trays 2, 3, 4, and 5: Optional 550-sheet Trays. For Multiple 550-sheet Tray configuration, Trays 2, 3, 4, and 5 can

be configured as dedicated or adjustable paper trays that are similar to Tray 1.

The printer can use various media types, such as plain, recycled, or colored paper, letterhead, pre-printed paper,

cardstock, labels, and envelopes. Ensure that you use the correct media for the tray that you are loading. Bypass

Tray is only for loading small amounts of standard and custom paper. For details on supported paper types and

weights, refer to Supported Paper Types and Weights.

CCaauuttiioonn:: 2-Sided Printing is not allowed for paper types such as Glossy Cardstock, Envelopes, and Labels.

It can cause misfeeds and other print problems.

Labels inside each tray show the correct orientation for loading certain types of media. The MAX label shows the

maximum fill line for the tray.

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Supported Paper

Your printer is designed to use various paper and other media types. To ensure the best print quality and to avoid

jams, follow the guidelines in this section.

For best results, use Xerox paper and media recommended for your printer.

RECOMMENDED MEDIA

A list of paper and media recommended for your printer is available at:

• www.xerox.com/rmlna Recommended Media List (United States)

• www.xerox.com/rmleu Recommended Media List (Europe)

ORDERING PAPER

To order paper and other media, contact your local reseller or go to www.xerox.com/office/supplies.

GENERAL PAPER LOADING GUIDELINES

• Do not overfill the paper trays. Do not load paper above the maximum fill line in the tray.

• Adjust the paper guides to fit the paper size.

• Fan paper before loading it in the paper tray.

• If excessive jams occur, use paper or other approved media from a new package.

• Do not print on label media once a label has been removed from a sheet.

• Use only paper envelopes. Print envelopes 1-sided only.

PAPER THAT CAN DAMAGE YOUR PRINTER

Some paper and other media types can cause poor output quality, increased paper jams, or damage your printer.

Do not use the following:

• Rough or porous paper

• Inkjet paper

• Non-laser glossy or coated paper

• Paper that has been photocopied

• Paper that has been folded or wrinkled

• Paper with cutouts or perforations

• Stapled paper

• Envelopes with windows, metal clasps, side seams, or adhesives with release strips

• Padded envelopes

• Plastic media

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WWaarrnniinngg:: The Xerox Warranty or Service Agreement does not cover damage caused by using

unsupported paper or specialty media. For more information, contact your local Xerox representative.

PAPER STORAGE GUIDELINES

Storing your paper and other media properly contributes to optimum print quality.

• Store paper in dark, cool, relatively dry locations. Most paper is susceptible to damage from ultraviolet and

visible light. Ultraviolet light, from the sun and fluorescent bulbs, is particularly damaging to paper.

• Reduce the exposure of paper to strong lights for long periods of time.

• Maintain constant temperatures and relative humidity.

• Avoid storing paper in attics, kitchens, garages, or basements. These spaces are more likely to collect moisture.

• Store paper flat, either on pallets, cartons, shelves, or in cabinets.

• Avoid food or drinks in the area where paper is stored or handled.

• Do not open sealed packages of paper until you are ready to load them into the printer. Leave stored paper in

the original packaging. The paper wrapper protects the paper from moisture loss or gain.

• Some special media is packaged inside resealable plastic bags. Store the media inside the bag until you are

ready to use it. Keep unused media in the bag and reseal it for protection.

PAPER CHARACTERISTICS

The following paper characteristics affect print quality and reliability. Consider these factors before printing on

them.

Weight

Trays can feed paper of varying weights. Paper lighter than 60 g/m

(16 lb.) may not be stiff enough to feed

properly, and may cause jams.

Curl

Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur

after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in

hot, humid, cold, or dry conditions can contribute to paper curling before printing and can cause feeding problems.

Smoothness

Paper smoothness directly affects print quality. If paper is too rough, toner cannot fuse to it properly. If paper is too

smooth, it can cause paper feeding or print quality issues. We recommend the use of paper with 50 Sheffield

points.

Moisture Content

The amount of moisture in paper affects both print quality and the printer ability to feed the paper correctly. Leave

paper in its original wrapper until you use it. Exposure of paper to moisture changes can degrade its performance.

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Before printing, store paper in its original wrapper in the same environment as the printer for 24–48 hours. The

environment in which the paper is stored must be the same as the printer. Extend the time by several days if the

storage or transportation environment is significantly different from printer environment. Thick paper may also

require a longer conditioning period.

Grain Direction

Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of

the paper, or grain short, running the width of the paper.

Fiber Content

Most high-quality xerographic paper is made from 100% chemically treated pulped wood. This content provides

the paper with a high degree of stability, resulting in fewer paper feeding problems and better print quality. Paper

containing fibers such as cotton can negatively affect paper handling.

SUPPORTED PAPER TYPES AND WEIGHTS

MEDIA TYPE AND

WEIGHT

STANDARD 550+100 SHEET TRAY OPTIONAL 550-

SHEET TRAY

(TRAY 2, 3, 4 AND

2-SIDED

PRINTING

550-SHEET TRAY

(TRAY 1)

BYPASS TRAY

PPllaaiinn

(75–90 g/m

)

HHoollee PPuunncchheedd

(75–90 g/m

)

LLeetttteerrhheeaadd

(75–105 g/m

)

LLiigghhttwweeiigghhtt CCaarrddssttoocckk

(106–162 g/m

)

CCaarrddssttoocckk

(163–200 g/m

)

RReeccyycclleedd

(75–90 g/m

)

BBoonndd

(75–105 g/m

)

LLaabbeellss

(75–218 g/m

)

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MEDIA TYPE AND

WEIGHT

STANDARD 550+100 SHEET TRAY OPTIONAL 550-

SHEET TRAY

(TRAY 2, 3, 4 AND

2-SIDED

PRINTING

550-SHEET TRAY

(TRAY 1)

BYPASS TRAY

PPrree--PPrriinntteedd

(75–90 g/m

)

EEnnvveellooppee

(60–105 g/m

)

LLiigghhtt GGlloossssyy CCaarrddssttoocckk

(88–162 g/m

)

GGlloossssyy CCaarrddssttoocckk

(163–176 g/m

)

LLiigghhttwweeiigghhtt

(60–74 g/m

)

CCuussttoomm 11––77

(75–90 g/m

)

WWeeiigghhtt RRaannggee 60–218 g/m

60–218 g/m

60–162 g/m

Note: Setting the correct media type for the loaded paper is important for the best image quality and proper

functionality of certain printer features.

Note: Do not use envelopes or labels for 2-Sided printing.

Note: Pre-cut tabs are not supported.

SUPPORTED STANDARD AND CUSTOM PAPER SIZES

MEDIA SIZE AND

MEASUREMENTS

STANDARD 550+100 SHEET TRAY OPTIONAL 550-

SHEET TRAY

(TRAY 2, 3, 4,

AND 5)

2-SIDED

PRINTING

550-SHEET TRAY

(TRAY 1)

BYPASS TRAY

33 xx 55 iinn..

(76 x 127 mm)

PPoossttccaarrdd ((44..2255 xx 55..55 iinn..))

(108 x 138 mm)

PPoossttccaarrdd ((44 xx 66 iinn..))

(102 x 152 mm)

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MEDIA SIZE AND

MEASUREMENTS

STANDARD 550+100 SHEET TRAY OPTIONAL 550-

SHEET TRAY

(TRAY 2, 3, 4,

AND 5)

2-SIDED

PRINTING

550-SHEET TRAY

(TRAY 1)

BYPASS TRAY

55 xx 77 iinn..

(127 x 178 mm)

AA66 ((110055 xx 114488 mmmm))

(4.1 x 5.8 in.)

AA55 ((114488 xx 221100 mmmm))

(5.8 x 8.3 in.)

AA55 ((221100 xx 114488 mmmm))

(8.3 x 5.8 in.)*

SSttaatteemmeenntt ((55..55 xx 88..55 iinn..))

(140 x 216 mm)

BB55 ((117766 xx 225500 mmmm))

(6.9 x 9.8 in.)

JJIISS BB55 ((118822 xx 225577 mmmm))

(7.2 x 10.1 in.)

EExxeeccuuttiivvee ((77..2255 xx 1100..55

iinn..))

(184 x 267 mm)

88 xx 1100 iinn..

(203 x 254 mm)

LLeetttteerr ((88..55 xx 1111 iinn..))

(216 x 279 mm)

AA44 ((221100 xx 229977 mmmm))

(8.3 x 11.7 in.)

221155 xx 331155 mmmm

(8.5 x 12.4 in.)

88..55 xx 1133 iinn..

(216 x 330 mm)

88..55 xx 1133..44 iinn..

(216 x 340 mm)

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MEDIA SIZE AND

MEASUREMENTS

STANDARD 550+100 SHEET TRAY OPTIONAL 550-

SHEET TRAY

(TRAY 2, 3, 4,

AND 5)

2-SIDED

PRINTING

550-SHEET TRAY

(TRAY 1)

BYPASS TRAY

LLeeggaall ((88..55 xx 1144 iinn..))

(216 x 356 mm)

CC55 EEnnvveellooppee ((116622 xx 222299

mmmm))

(6.4 x 9 in.)

CC66 EEnnvveellooppee ((111144 xx 116622

mmmm))

(4.5 x 6.4 in.)

DDLL EEnnvveellooppee ((111100 xx 222200

mmmm))

(4.3 x 8.6 in.)

EEnnvveellooppee ((66 xx 99 iinn..))

(152 x 228 mm)

MMoonnaarrcchh EEnnvveellooppee ((33..99 xx

77..55 iinn..))

(98 x 190 mm)

NNoo.. 99 EEnnvveellooppee ((33..99 xx 88..99

iinn..))

(98 x 225 mm)

NNoo.. 1100 EEnnvveellooppee ((44..11 xx

99..55 iinn..))

(105 x 241 mm)

CCuussttoomm 105–216 x 148–

356 mm

(4.1–8.5 x 5.8–14

in.)

76–216 x 127–356

(3.0–8.5 x 5.0–14

in.)

105–216 x 148–

356 mm

(4.1–8.5 x 5.8–14

in.)

105–216 x 148–

356 mm

(4.1–8.5 x 5.8–

14 in.)

Note: Setting the correct media type for the loaded paper is important for the best image quality and

proper functionality of certain printer features.

Note: An asterisk (*) next to a value indicates the Long Edge Feed. For A5, the recommended orientation

for loading the paper is Long Edge Feed (LEF).

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Configuring Paper Tray Settings

CONFIGURING DEDICATED PAPER TRAYS

The system administrator can set trays to Fully Adjustable mode or Dedicated mode. When a paper tray is set to

Fully Adjustable mode, you can change paper settings each time that you load the tray. When a paper tray is set to

Dedicated mode, the control panel prompts you to load a specific paper size, type, and color.

Your printer can have up to four optional standard paper trays that can be configured as Fully Adjustable or

Dedicated trays. The only tray that cannot be set as Dedicated is the Bypass Tray.

Note: To configure tray settings, refer to the System Administrator Guide at www.xerox.com/office/

VLC620docs.

PAPER SIZE CONFIRMATION

The system administrator can configure the device response that appears on the control panel touch screen when

paper of the same size is loaded in a tray. For standard adjustable paper trays, select an option:

• Always Show: This option shows the paper confirmation prompt on the control panel touch screen until the

user dismisses it.

• Delayed Confirmation: This option shows the paper confirmation prompt for a specified time. At the end of

the specified time, the prompt closes, which confirms the paper that is loaded. While the prompt appears on the

control panel touch screen, you can confirm any change to the paper type, color, and size.

• Auto Confirmation: This option confirms the paper type, color, and size automatically without showing a

confirmation prompt on the control panel touch screen.

Note: Xerox

does not recommend using the Auto Confirmation option unless you always load the tray

with paper of the exact same type, color, and size. To configure the Automatic Tray Confirmation Prompt,

refer to Required Paper Policies in the System Administrator Guide at www.xerox.com/office/VLC620docs.

CHANGING PAPER SIZE, TYPE, AND COLOR

When a paper tray is set to Fully Adjustable mode, you can change paper settings each time that you load the tray.

When you close the tray, the control panel prompts you to set the paper size, type, and color of paper loaded.

When a paper tray is set to Dedicated mode, the control panel prompts you to load a specific paper size, type, and

color. If you move the guides to load a different paper size, the control panel displays an error message.

To configure the tray settings for Fully Adjustable or Dedicated mode, refer to Configuring Paper Tray Settings.

To set the paper size, type, or color when a tray is set to Fully Adjustable:

1. Open the paper tray, then load the required paper.

2. Close the tray.

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3. At the control panel, select the correct paper size, type, and color:

• To select a new paper size, touch Size.

• To select a new paper type, touch Type.

• To select a new paper color, touch Color.

4. To confirm the settings, touch Confirm.

To set the paper size, type, or color when a tray is set to Dedicated, refer to Configuring Dedicated Paper Trays.

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Loading Paper

LOADING PAPER IN TRAYS 1–5

The system administrator can set Trays 1–5 to Fully Adjustable mode or Dedicated mode. Each time when a tray is

opened and closed, the paper settings appear on the control panel.

When a paper tray is set to Fully Adjustable mode, you can change paper settings each time that you load the tray.

When a paper tray is set to Dedicated mode, the control panel prompts you to load a specific paper size, type, and

color.

• When trays are configured as Fully Adjustable, you can confirm or change the media settings. The paper guides

automatically detect the size of paper that is loaded.

• When trays are configured as Dedicated, the control panel displays the media settings for the tray. A warning

message appears on the control panel when the wrong media size is loaded in the tray or when the paper

guides are set incorrectly.

Note: Setting the correct media type for the loaded paper is important for the best image quality and proper

functionality of certain printer features.

Note: Only the system administrator can change the media settings for a dedicated tray. For details on how

to configure tray settings, refer to Configuring Paper Tray Settings.

When the paper in the tray is in short supply or when a tray is empty, a warning message appears on the control

panel.

Do the following to load paper in Trays 1–5, where:

• Tray 1: Standard 550-sheet Tray with an integrated 100-sheet Bypass Tray. For more information to load paper

in the Bypass Tray, refer to Loading Paper in the Bypass Tray.

• Trays 2–5: Optional 550-sheet Trays

1. Pull out the tray until it stops.

2. Remove any paper that is a different size or type.

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3. To move out the length or width paper guides, pinch the guide locks, then slide out the length or width paper

guides.

4. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface. The

procedure separates any sheets that are stuck together and reduces the possibility of jams.

WWaarrnniinngg:: To avoid jams and misfeeds, do not remove paper from its packaging until you are ready to

use it.

5. Load the paper in the tray. For short-edge feed, insert letterhead and pre-printed paper face down with the top

edge toward the front.

Long-edge feed is the recommended orientation for A5 (148 x 210 mm, 5.8 x 8.3 in.) paper.

WWaarrnniinngg:: Do not load the paper above the maximum fill line. Overfilling the tray can cause paper jams.

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6. To fit the paper, adjust the length and width paper guides. Pinch the guide locks, then slide the paper guides in

until they touch the paper.

7. Slide the tray back into the printer.

8. At the control panel, select the correct paper size, type, and color.

• If letterhead paper is loaded in the printer, for type, select Letterhead.

• If pre-printed paper is loaded in the printer, for type, select Pre-printed.

9. To confirm the settings, touch Confirm.

Note: To change the paper settings when the tray is set to Dedicated mode, refer to Configuring Dedicated

Paper Trays.

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ADJUSTING THE PAPER GUIDES IN THE 550-SHEET ADJUSTABLE TRAYS

You can adjust the paper guides in Trays 1–5 to accommodate standard or custom paper sizes. In the standard

position, the guides move into the supported standard paper settings. You can use the Paper Size Preference feature

to set the preferred paper size to imperial or metric. Paper size options that use the selected units setting appear at

the top of the Paper Selection list on the Print tab and User Interface. You can select from the following options of

different measurement units:

• Inches: This option sets the paper-size preference to inches and displays Imperial sizes first.

• Metric: This option sets the paper-size preference to millimeters and displays Metric sizes first.

To set a custom size in the control panel, you can set the dimensions in the following increments:

• 0.1 in., if the measurement unit is set to Inches or

• 1 mm, if the measurement unit is set to Metric

To move the paper guides from the standard to the custom paper-size position:

1. Pull out the tray until it stops.

2. Remove any paper from the tray. Pinch the guide levers, then move the length or width guides outward until

they stop.

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3. Load the custom-size paper in the tray.

4. To engage the fine-adjustment block, pinch the levers and slide the guides inward.

LOADING PAPER IN THE BYPASS TRAY

The Bypass Tray supports the widest variety of media types. The tray is intended primarily for small-quantity jobs

that use special media. The Bypass Tray can load up to 100 sheets of paper.

To load paper in the Bypass Tray, do the following:

1. To open the Bypass Tray, push the release latch (1) at the front-left side of Tray 1. If the tray is loaded with

paper, remove any paper that is a different size or type.

Note: For larger paper sizes, pull out the extension tray.

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2. Move the width guides to the edges of the tray.

3. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface. The

procedure separates any sheets that are stuck together and reduces the possibility of jams.

WWaarrnniinngg:: To avoid jams and misfeeds, do not remove paper from its packaging until you are ready to

use it.

4. Load the paper in the tray. For short-edge feed printing, load letterhead and pre-printed paper face up with the

top edge toward the feed direction of the paper.

Long-edge feed is the recommended orientation for A5 (148 x 210 mm, 5.8 x 8.3 in.) paper.

WWaarrnniinngg:: Do not load paper above the maximum fill line. Overfilling can cause paper jams.

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5. Adjust the width guides until they touch the edges of the paper.

6. At the control panel, select the correct paper size, type, and color.

• If letterhead paper is loaded in the printer, for type, select Letterhead.

• If pre-printed paper is loaded in the printer, for type, select Pre-printed.

7. To confirm the settings, touch Confirm.

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Printing on Special Paper

To order paper or other media, contact your local reseller or go to www.xerox.com/office/supplies.

For reference:

www.xerox.com/rmlna: Recommended Media List (United States)

www.xerox.com/rmleu: Recommended Media List (Europe)

ENVELOPES

You can print envelopes from Tray 1–5 and Bypass Tray.

Guidelines for Printing Envelopes

• Use only paper envelopes.

• Do not use envelopes with windows or metal clasps.

• Print quality depends on the quality and construction of the envelopes. If you do not get the desired results, try

another envelope brand.

• Maintain constant temperatures and relative humidity.

• Store unused envelopes in their packaging to avoid excess moisture and dryness which can affect print quality

and cause wrinkling. Excessive moisture can cause the envelopes to seal before or during printing.

• Remove air bubbles from the envelopes before loading them into the tray by setting a heavy book on top of the

envelopes.

• In the print driver software, select Envelope as the paper type.

• Do not use padded envelopes. Use envelopes that lie flat on a surface.

• Do not use envelopes with heat-activated glue.

• Do not use envelopes with press-and-seal flaps.

Loading Envelopes in Trays 1–5

For supported envelope sizes, refer to Supported Paper.

To load envelopes in Trays 1–5, do the following:

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1. Pull out the tray until it stops.

2. Remove any paper that is a different size or type.

3. To move out the length or width paper guides, pinch the guide locks, then slide out the length or width paper

guides.

4. To avoid jams, flatten the envelopes.

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5. Load envelopes in the tray. For envelopes with the flap on a long edge, load envelopes with the flaps face down

and closed. Keep the flaps toward the right.

WWaarrnniinngg:: Do not load envelopes or other special media above the dashed line. Overfilling can cause

paper jams.

6. Move the width paper guides from the edges of the tray to fit the envelops.

7. Slide the tray back into the printer.

8. At the control panel, select the correct paper size, type, and color. Ensure that the paper type is set to Envelope.

Note: To change the paper settings when the tray is set to Dedicated mode, refer to Configuring Dedicated

Paper Trays.

9. To confirm the settings, touch Confirm.

10. To return to the Home screen, press the Home button.

Loading Envelopes in the Bypass Tray

For supported envelope sizes, refer to Supported Paper.

To load envelopes in the Bypass Tray, do the following:

1. To open the Bypass Tray, push the release latch (1) at the front-left side of Tray 1. If the tray is loaded with

paper, remove any paper that is a different size or type.

Note: For larger paper sizes, pull out the extension tray.

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2. Move the width guides to the edges of the tray.

Note: If you do not load envelopes in the Bypass Tray right after they are removed from the packaging, they

can bulge. To avoid jams, flatten the envelopes.

3. Load envelopes in the tray. For envelopes with the flap on a long edge, load envelopes with the flaps on the top

and closed. Keep the flaps toward the right.

Note: An envelope such as 6 x 9 in. (152 x 228 mm), with the flap on the short edge, insert the envelope

with the flap toward the feed direction.

4. Move the width paper guides from the edges of the tray to fit the envelops.

5. At the control panel, select the correct paper size, type, and color. Ensure that the paper type is set to Envelope.

6. To confirm the settings, touch Confirm.

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7. To return to the Home screen, press the Home button.

LABELS

You can print labels from the following trays:

• Trays 1–5

• Bypass Tray

Guidelines for Printing Labels

• Use labels designed for laser printing.

• Do not use vinyl labels.

• Do not feed a sheet of labels through the printer more than once.

• Do not use dry gum labels.

• Print only on one side of the sheet of labels. Use full sheet labels only.

• Store unused labels flat in their original packaging. Leave the sheets of labels inside the original packaging until

ready to use. Return any unused sheets of labels to the original packaging and reseal it.

• Do not store labels in extremely dry or humid conditions or extremely hot or cold conditions. Storing them in

extreme conditions can cause print-quality problems or cause them to jam in the printer.

• Rotate stock frequently. Long periods of storage in extreme conditions can cause labels to curl and jam in the

printer.

• In the print driver software, select Label as the paper type.

• Before loading labels, remove all other paper from the tray.

WWaarrnniinngg:: Do not use any sheet where labels are missing, curled, or pulled away from the backing sheet.

It could damage the printer.

Loading Labels

To load labels in Trays 1–5 and Bypass Tray:

1. Pull out the tray until it stops.

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2. Ensure that the paper guides are set in the correct position for the size of labels you are loading.

3. Remove any paper that is a different size or type.

4. To move out the length or width paper guide, release the guide lock, then slide out the length or width paper

guide.

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5. Load the labels in any of the trays:

• Load the labels face up in the Trays 1–5, then adjust the length and width paper guides to fit the labels. For

long-edge feed, insert labels face up with the top edge toward the front.

• Load the labels face down in the Bypass Tray, then adjust the length and width paper guides to fit the

labels.

WWaarrnniinngg:: Do not load labels or other special media above the dashed line. Overfilling can cause paper

jams.

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6. Slide the tray back into the printer.

7. At the control panel, select the correct paper size, type, and color. Ensure that the paper type is set to Labels.

Note: To change the paper settings when the tray is set to Dedicated mode, refer to Configuring Dedicated

Paper Trays.

8. To confirm the settings, touch Confirm.

9. To return to the Home screen, press the Home button.

GLOSSY MEDIA

You can print glossy paper, up to 200 g/m

, from any tray.

• For Bypass Tray, load the paper with the glossy side or print side down.

• For 550-sheet standard trays, Trays 1–5, load the paper with the glossy side or print side up.

Note: For best results, load Glossy Cardstock paper into the Bypass Tray.

Guidelines for Printing on Glossy Paper

• Do not open sealed packages of glossy paper until you are ready to load them into the printer.

• Leave glossy paper in the original wrapper, and leave the packages in the shipping carton until ready to use.

• Remove all other paper from the tray before loading glossy paper.

• Load only the amount of glossy paper that you are planning to use. Do not leave glossy paper in the tray when

you are finished printing. Reinsert unused paper in the original wrapper and seal.

• Rotate paper frequently. Long periods of storage in extreme conditions can cause glossy paper to curl and jam

in the printer.

• In the print driver software, select the desired glossy paper type or select the tray loaded with the desired paper.

Loading Glossy Paper in Bypass Tray

1. Before you load glossy paper, remove all other paper from the tray.

2. Load only the amount of paper you plan to use.

3. Load the paper with the glossy side or print side down.

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4. At the control panel, select the correct paper size, type, and color:

• Ensure that the paper type is set to Glossy. To select a new paper type, touch Type.

• To select a new paper size, touch Size.

• To select a new paper color, touch Color.

5. To confirm the settings, touch Confirm.

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Maintenance

This chapter contains:

General Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Managing the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Moving the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

General Precautions

CCaauuttiioonn::

• Internal parts of the printer can be hot. Use caution when doors and covers are open.

• Keep all cleaning materials out of the reach of children.

• Do not use pressurized spray cleaning aids on or in the printer. Some pressurized sprays contain

explosive mixtures and are not suitable for use in electrical applications. Use of pressurized spray

cleaners increases the risk of fire and explosion.

• Do not remove the covers or guards that are fastened with screws. You cannot maintain or service any

parts that are behind these covers and guards. Do not attempt any maintenance procedure that is not

described in the documentation supplied with your printer.

WWaarrnniinngg::

• When cleaning your printer, do not use organic or strong chemical solvents or aerosol cleaners. Do not

pour fluids directly into any area. Use supplies and cleaning materials only as directed in this

documentation.

• Do not place anything on top of the printer.

• Do not leave the covers and doors open for any length of time, especially in well-lighted places.

• Do not open covers and doors during printing.

• Do not tilt the printer while it is in use.

• Do not touch the electrical contacts or gears. Doing so could damage the printer and cause the print

quality to deteriorate.

• Ensure that any parts removed during cleaning are replaced before you plug in the printer.

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Cleaning the Printer

CLEANING THE PRINTER EXTERIOR

Regular cleaning keeps the touch screen, control panel, and exterior areas of the printer free from dust and dirt. To

clean the printer exterior:

1. To avoid activating buttons and menus when cleaning the printer, press the Power/Wake button, then touch

Sleep.

2. To remove fingerprints and smudges, clean the touch screen and control panel with a soft, lint-free cloth.

3. To return the printer to Ready mode, press the Power/Wake button.

4. Use a soft, lint-free cloth to clean the outside of the output tray, paper trays, and other exterior areas of your

printer.

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Supplies

CONSUMABLES

Consumable supplies are printer supplies that become depleted during the operation of the printer. Consumable

supply for this printer includes Genuine Xerox

Toner Cartridges in Cyan, Magenta, Yellow, and Black.

Note:

• Each consumable includes installation instructions. To replace consumables, refer to the instructions

included with the consumable supply.

• Only install new toner cartridges in your printer. If a used toner cartridge is installed, then the toner

remaining amount displayed can be inaccurate.

• To ensure print quality, the toner cartridge is designed to cease functioning at a predetermined point.

• You can use Xerox Easy Assist (XEA) app to check the status of supplies and order them. For more

information, refer to Xerox

Easy Assist (XEA) App.

WWaarrnniinngg:: Use of toner other than genuine Xerox

Toner can affect print quality and printer reliability.

Xerox

Toner is the only toner designed and manufactured under strict quality controls by Xerox for

specific use with this printer.

ROUTINE MAINTENANCE ITEMS

Routine maintenance items are printer parts that have a limited life and require periodic replacement.

Replacements can be parts or kits. Routine maintenance items are typically customer-replaceable parts.

Note: Each routine maintenance item includes installation instructions.

Routine maintenance items for this printer include the following:

• Waste Toner Container

• Imaging Kit

• Standard Paper Tray Feed Roller Assembly

• Bypass Tray Feed Roller Assembly

• Fuser Maintenance Kit

ORDERING SUPPLIES

When to Order Supplies

A warning appears on the control panel when supplies near the replacement time. Verify that you have

replacements on hand. To avoid interruptions to your printing, order these items when the messages first appear on

the control panel. An error message appears on the control panel when supplies require replacement.

Order supplies from your local reseller or go to www.xerox.com/office/supplies.

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WWaarrnniinngg:: Use of non-Xerox supplies is not recommended. The Xerox Warranty or Service Agreement do

not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or

the use of Xerox supplies not specified for this printer.

Supply Status

You can check the status and percentage of life remaining for your printer supplies at the control panel or from the

Embedded Web Server. When printer supplies near their replacement time, warning alerts appear on the control

panel.

You can customize the alerts that appear on the control panel and configure email alert notifications using the

Embedded Web Server.

To check the supplies status and set up alerts using the Embedded Web Server, refer to the System Administrator

Guide at www.xerox.com/office/VLC620docs.

To check the supplies status at the control panel:

1. At the printer control panel, press the Home button.

2. To view status information for the printer supplies, touch Device > Supplies.

3. To view details about a specific toner cartridge, including the part number for reordering, touch Cyan,

Magenta, Yellow, or Black.

4. To return to the Supplies screen, touch X.

5. To view more details, touch Other Supplies. Scroll through the list, then select an option.

6. To return to the Supplies screen, touch X.

7. To print the Supplies Report, touch Print Supplies Report.

8. To return to the Device screen, touch X.

TONER CARTRIDGES

CCaauuttiioonn::

• When replacing a toner cartridge, be careful not to spill the toner. If any toner spills, avoid contact with

clothes, skin, eyes, and mouth. Do not inhale the toner dust.

• Keep toner cartridges out of the reach of children. If a child accidentally swallows toner, have the child

spit out the toner, and rinse out their mouth with water. Consult a physician immediately.

CCaauuttiioonn:: Use a damp cloth to wipe off spilled toner. Never use a vacuum cleaner to remove spills. Electric

sparks inside the vacuum cleaner can cause a fire or explosion. If you spill a large volume of toner, contact

your local Xerox representative.

CCaauuttiioonn:: Never throw a toner cartridge into an open flame. Remaining toner in the cartridge can catch

fire and cause burn injuries or an explosion.

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Replacing the Toner Cartridges

When it is time to replace a toner cartridge, the printer displays a message on the control panel.

Note: Each toner cartridge includes installation instructions.

To replace a toner cartridge:

WWaarrnniinngg:: Do not perform this procedure when the printer is copying or printing.

1. At the right-side of the printer, open and pull up Door B.

2. To remove the toner cartridge from the printer, press the button below the toner cartridge.

3. Unpack and insert the new toner cartridge.

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4. Push the new toner cartridge straight into the printer.

5. Close Door B.

WASTE TONER CONTAINER

Replacing the Waste Toner Container

When it is time to replace the waste toner container, the printer message appears on the control panel.

To replace the waste toner container:

WWaarrnniinngg:: Do not perform this procedure when the printer is copying or printing.

1. At the right-side of the printer, open and pull up Door B.

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2. To remove the waste toner container, hold its sides as shown and take out from the printer.

3. Unpack and insert the new waste container.

4. Close Door B.

IMAGING KIT

Replacing the Imaging Kit

When it is time to replace the imaging kit, the printer displays a message appears on the control panel.

To replace the imaging kit:

WWaarrnniinngg:: Do not perform this procedure when the printer is copying or printing.

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1. At the right-side of the printer, open and pull up Door B.

2. Remove the waste container from the printer.

3. Remove the toner cartridges from the printer. For example, Cyan, Magenta, Yellow, or Black. Unlock the cable.

4. To remove the imaging kit:

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a. To unlock the imaging kit, pull up the lever.

b. Pull the imaging kit out slowly from the printer and take out the imaging kit by holding the handles on

both sides.

5. Remove the black imaging unit.

CCaauuttiioonn:: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended

exposure to light may cause print quality problems.

WWaarrnniinngg:: Do not touch the shiny photoconductor drum under the imaging unit. Doing so may affect the

quality of future print jobs.

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6. Unpack the new imaging kit, then remove the packing material.

Note: The imaging kit includes the imaging unit, cyan, magenta, and yellow developer units.

7. Insert the black imaging unit into a new imaging kit.

8. Insert the new imaging kit straight into the printer.

9. To lock the imaging kit, pull down the lever.

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10. Insert the toner cartridges back into the printer and lock the cable.

11. Insert the waste container back into the printer.

12. Close Door B.

PAPER TRAY FEED ROLLER ASSEMBLY

Replacing the Tray 1 Feed Roller

To replace the feed roller in the standard paper trays:

1. Turn off the printer, then unplug the power cord from the electrical outlet.

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2. Remove Tray 1 from the printer.

3. To release the Tray 1 feed roller, press both ends of the tab as shown, then remove it from the tray.

4. Unpack and insert the new feed roller for Tray 1.

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5. Insert Tray 1 back into the printer.

6. Connect the power cord to the electrical outlet, then turn on the printer.

CCaauuttiioonn:: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated

and properly grounded electrical outlet that is near the product and easily accessible.

Bypass Tray Feed Roller Assembly

Replacing the Feed Roller in the Bypass Tray

To replace the feed roller in the bypass tray:

1. Turn off the printer, then unplug the power cord from the power supply.

2. To open the bypass tray, push the release latch (1) at the front-left side of Tray 1.

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3. To release the feed roller, press both ends of the tab as shown, then remove it from the bypass tray.

4. Unpack and insert the new feed roller in the bypass tray.

5. Close the bypass tray.

6. Connect the power cord to the power supply, then turn on the printer.

CCaauuttiioonn:: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated

and properly grounded electrical outlet that is near the product and easily accessible.

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Maintenance

Separator Pad

Replacing the Separator Pad

To replace the separator pad:

1. Pull out any standard paper tray from the printer.

2. To remove the separator pad, do the following:

a. Release the separator pad.

b. Tilt it right and take out the separator pad from the tray.

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3. Unpack and insert the new separator pad.

4. Close the paper tray.

FUSER MAINTENANCE KIT

Replacing the Fuser

When it is time to replace the fuser, the printer displays a message on the control panel.

To replace the fuser:

CCaauuttiioonn:: Do not perform this procedure when the printer is copying or printing.

1. Turn off the printer, then unplug the power cord from the electrical outlet.

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2. At the front-side of the printer, open Door A.

CCAAUUTTIIOONN——HHOOTT SSUURRFFAACCEE:: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

3. Open Door A1 from the inside of the printer.

4. To unlock the fuser, rotate both the knobs counterclockwise until the knobs spring forward.

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5. Remove the fuser unit from the printer.

6. Unpack and insert the new fuser unit into the printer until it clicks into place.

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7. To lock the fuser, rotate both the knobs clockwise until it is tight.

8. Close Door A1.

9. Close Door A.

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10. Connect the power cord to the electrical outlet, then turn on the printer.

CCAAUUTTIIOONN——PPOOTTEENNTTIIAALL IINNJJUURRYY:: To avoid the risk of fire or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

11. Dispose the used fuser unit.

RECYCLING SUPPLIES

For information on Xerox

supplies recycling programs, go to www.xerox.com/environment.

Supplies include a prepaid return label. Use it to return the used components in their original boxes for recycling.

RESETTING SUPPLY LIFE COUNTERS

You must reset the supply life counters when you replace some supplies.

1. At the printer control panel, press the Home button.

2. Touch the Log In button, enter the system administrator login information, then touch Done. For details, refer

to the System Administrator Guide at www.xerox.com/office/VLC620docs.

3. Touch Device > Tools > Device Settings > Supplies.

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4. Touch Supply Counter Reset.

5. To select an item to reset, touch the supply item in the list, then touch Reset Counter.

6. On the confirmation screen, touch Reset.

7. To return to the Tools screen, touch X, then touch X again.

8. To return to the Home screen, press the Home button.

9. Touch the Log In button, then touch Logout.

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Managing the Printer

VIEWING THE METER READING

The Billing/Usage menu displays the total number of impressions that the printer generated or printed during its

lifetime. You cannot reset the counters. A page is counted as one side of a sheet of paper. For example, a sheet of

paper that is printed on two sides counts as two impressions.

Note: If you provide regular billing information for your device, you can use the Remote Services Upload

feature to simplify the process. You can enable Remote Services to send billing meter readings to Xerox

automatically so that you do not have to collect the readings manually. Refer to the System Administrator

Guide for further information.

To view the billing information for your printer:

1. At the printer control panel, press the Home button.

2. Touch Device > Billing/Usage.

3. To view more details, touch Usage Counters, then select an option.

4. After viewing the usage readings, to return to the Device screen touch X, then touch X again.

5. To return to the Home screen, press the Home button.

PRINTING THE BILLING SUMMARY REPORT

The Billing Summary Report provides information about the device and a detailed listing of the billing meters and

sheet counts.

To print the Billing Summary Report:

1. At the printer control panel, press the Home button.

2. Touch Device > Information Pages.

3. Touch Billing Summary, then touch Print.

4. To return to the Home screen, press the Home button.

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Maintenance

Moving the Printer

• Always power off the printer and wait for the printer to shut down. To power off the printer, verify that there are

no jobs in the queue, then press the secondary power switch. After the touch screen goes dark, wait 10 seconds,

then power off the main power switch. For details, refer to Power Options.

• Disconnect the power cord from the back of the printer.

• To avoid spilling toner, keep the printer level.

Note: When moving the printer over a long distance, remove the toner cartridges to prevent toner from

spilling. Package the printer into a box.

WWaarrnniinngg:: Failure to repackage the printer properly for shipment can result in damage not covered by the

Xerox

Warranty or Service Agreement. The Xerox

Warranty or Service Agreement do not cover damage

to the printer caused by improper moving.

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Troubleshooting

This chapter contains:

General Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Print Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

General Troubleshooting

This section contains procedures to help you locate and resolve problems. Resolve some problems by simply

restarting the printer.

RESTARTING THE PRINTER

The printer has one power switch. The power switch is the Power/Wake button on the control panel. The Power/

Wake button controls power to the printer electronic components, and when powered off, initiates a software-

controlled shutdown. The preferred method to power on and off the printer is to use the Power/Wake button.

To operate the printer, power on the switches:

1. Power on the main power switch that connects the printer to the power outlet.

2. At the control panel, press the Power/Wake button.

3. To restart the printer:

a. At the control panel, press the Power/Wake button, then touch Restart. A message appears on the control

panel that warns you that the printer is restarting.

b. If the printer does not restart after several minutes, power off the main power switch. To restart the printer,

power on the main switch, then press the Power/Wake button on the control panel.

If restarting the printer does not resolve the issue, see the table in this chapter that best describes the problem.

PRINTER DOES NOT POWER ON

PROBABLE CAUSES SOLUTIONS

The power switch is not switched on.

• Check that the printer is connected to a power

outlet.

• At the printer control panel, press the PPoowweerr//WWaakkee

button. For details, refer to Power Options.

The power cord is not plugged into the outlet correctly. Power off the printer, then plug the power cord into the

outlet securely. Use the bracket provided with the

printer to secure the power cord in place.

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PROBABLE CAUSES SOLUTIONS

Something is wrong with the outlet connected to the

printer.

• Plug another electrical appliance into the outlet

and check if it operates properly.

• Try a different outlet.

The printer is connected to an outlet with a voltage or

frequency that does not match the printer

specifications.

Use a power source with the specifications listed in the

Electrical Specifications.

WWaarrnniinngg:: Plug the three-wire cord with grounding prong directly into a grounded AC outlet. Do not use a

power strip. If necessary, contact a licensed electrician to install a properly grounded outlet.

PRINTER RESETS OR POWERS OFF FREQUENTLY

PROBABLE CAUSES SOLUTIONS

The power cord is not plugged into the outlet correctly. Power off the printer. Confirm that the power cord is

plugged in correctly to the printer and the outlet, then

power on the printer.

A system error occurred. Power off the printer, then power on again. If the error

persists, contact your Xerox representative.

The printer is connected to an uninterruptible power

supply (UPS), extension cord, or power strip.

Only use an extension cord designed to handle the

electrical current capacity of the printer. For details,

refer to Electrical Specifications.

A network configuration problem exists. Unplug the network cable. If the problem is not

resolved, contact your system administrator to

reconfigure your network installation.

The printer is connected to an outlet with a voltage or

frequency that does not match the printer

specifications.

Use a power source with the specifications listed in

Electrical Specifications.

PRINTER DOES NOT PRINT

PROBABLE CAUSES SOLUTIONS

The printer is in Power Saver mode. On the control panel, press the Power/Wake button.

There is a printer error. If the Status LED is blinking amber, there is an error.To

clear the error, follow the instructions on the control

panel. If the error persists, contact your Xerox

representative.

The paper tray is empty. Load paper into the tray.

The printer toner cartridge is empty. Replace the toner cartridge.

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PROBABLE CAUSES SOLUTIONS

All control panel indicators are off. Power off the printer, confirm that the power cord is

plugged in correctly to the printer and the outlet, then

power on the printer. If the error persists, contact your

Xerox representative.

The printer is busy.

• If the Status LED is flashing blue, check if a previous

print job is the problem.

1 At your computer, use the printer properties to

delete all print jobs in the print queue.

2 At the control panel, touch Jobs, then delete all

pending print jobs.

• Load the paper in the tray.

• If the Status LED does not flash once after you

send a print job, check the connection between the

printer and the computer. Power off the printer,

then power on.

The printer cable is disconnected. If the Status LED does not flash once after you send a

print job, check the connection between the printer

and the computer.

There is a wireless or network connectivity issue. To test the printer, print an Information Page, such as

the Basic Configuration Report. If the page prints, there

could be a wireless or network connectivity issue.

Contact your system administrator or refer to the

System Administrator Guide at www.xerox.com/office/

VLC620docs.

Incorrect print driver. Check that you have the latest print driver installed. For

details, go to www.xerox.com/office/VLC620support.

PRINTING TAKES TOO LONG

PROBABLE CAUSES SOLUTIONS

The printer is set to print on a paper type that requires

slower printing.

Certain paper type, like heavyweight paper takes more

time to print. Ensure that the print driver and control

panel are set to the proper paper type.

The printer is in Power Saver mode. Wait. It takes time for printing to start after the printer

exits Power Saver mode.

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PROBABLE CAUSES SOLUTIONS

The way the printer was installed on the network could

be an issue.

• Determine if a print spooler or a computer sharing

the printer is buffering all print jobs, then spooling

them to the printer. Spooling can slow print speeds.

• To test the speed of the printer, print multiple

copies of an information page, such as a demo

page. If the page prints at the rated speed of the

printer, there could be a network or printer

installation issue. For additional help, contact the

system administrator.

The job is complex. Wait. No action needed.

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DOCUMENT FAILS TO PRINT

PROBABLE CAUSES SOLUTIONS

Selected tray has wrong paper size loaded, or paper

type or color is not available.

To view the Job Status for a failed print on the touch

screen:

1 At the printer control panel, press the Home

button.

2 Touch Jobs.

3 From the jobs list, touch the held job name. The

resources required for the job appear on the control

panel.

4 Do one of the following:

• To print the job, replenish the resources

required. The job resumes automatically when

the required resources are available. If the job

does not print automatically, touch Resume.

• To choose an alternative paper source to enable

the job to print, touch the name of held job,

then touch Print On Alternate Paper. Select a

paper tray, then touch OK.

• To delete the print job, touch Delete. At the

prompt, touch Delete.

Note: The Print On Alternate Paper

option is enabled using the Embedded

Web Server. For details about the Print On

Alternate Paper option, refer to the System

Administrator Guide at www.xerox.com/

office/VLC620docs.

5 To return to the Home screen, press the Home

button.

Incorrect network settings. To reset network settings, contact your system

administrator or refer to the System Administrator

Guide at www.xerox.com/office/VLC620docs.

The way the printer was installed on the network could

be an issue.

• Ensure that the printer is connected to the network.

• Determine if a print spooler or a computer sharing

the printer is buffering all print jobs, then spooling

them to the printer. Spooling can slow print speeds.

• To test the printer, print an information page, such

as the Basic Configuration Report. If the page

prints, there could be a network or printer

installation issue. For help, contact your system

administrator.

Application and print driver have conflicting tray

selections.

For details, refer to Document Prints from Wrong Tray.

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DOCUMENT PRINTS FROM WRONG TRAY

PROBABLE CAUSES SOLUTIONS

Application and print driver have conflicting tray

selections.

1 Check the tray selected in the print driver.

2 Access the page setup or printer settings of the

application from which you are printing.

3 Set the paper source to match the tray selected in

the print driver or set the paper source to

Automatically Select.

4 Check that you have the latest print driver installed.

For details, go to www.xerox.com/office/

VLC620support.

Note: To have the print driver select the tray, set

the tray used as the paper source to Auto

Selection Enabled.

EMPTY OR PARTIALLY PRINTED DOCUMENT

PROBABLE CAUSES SOLUTIONS

Packaging materials are not removed from the toner

cartridge.

1 Ensure to remove the packaging materials from the

toner cartridge.

2 Ensure that there is enough toner.

PRINTER IS MAKING UNUSUAL NOISES

PROBABLE CAUSES SOLUTIONS

One of the trays is not installed correctly. Open and close the tray from which you are printing.

There is an obstruction or debris inside the printer. Power off the printer and remove the obstruction or

debris. If you cannot remove the obstruction, contact

your Xerox

service representative.

The printer beeps at each touch on the control panel. Check the Alerts setting. For details, refer to the System

Administrator Guide at www.xerox.com/office/

VLC620docs.

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AUTOMATIC 2-SIDED PRINTING PROBLEMS

PROBABLE CAUSES SOLUTIONS

Unsupported or incorrect paper. Ensure that you are using the correct paper. Do not use

envelopes, or labels for automatic 2-sided printing. For

details, refer to Supported Paper.

Incorrect setting. On the print driver Printing Options tab, select 2-Sided

Print.

DATE AND TIME ARE INCORRECT

PROBABLE CAUSES SOLUTIONS

The Date and Time Setup is set to Manual (NTP

Disabled).

To change the Date and Time to Automatic, in the

Embedded Web Server, enable NTP. For details, refer to

the System Administrator Guide at www.xerox.com/

office/VLC620docs.

The time zone, date, or time is set incorrectly. Set the time zone, date, and time manually. For details,

refer to the System Administrator Guide at www.xerox.

com/office/VLC620docs.

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WIRELESS NETWORK ADAPTER PROBLEMS

PROBABLE CAUSES SOLUTIONS

The device does not recognize the Wireless Network

Adapter.

• Ensure that the Wireless Network Adapter is

installed in an enabled USB port. For details, refer to

the System Administrator Guide at www.xerox.com/

office/VLC620docs.

• If extension cable is used, ensure that it is attached

to the Wireless Network Adapter correctly.

• Ensure that the correct Wireless Network Adapter is

installed. The compatibility of the Wireless Network

Adapter is dependent on the device model and

software version.

Degradation in performance has occurred. Check the wireless signal strength for the Wireless

Network Adapter. For details, refer to the System

Administrator Guide at www.xerox.com/office/

VLC620docs. If the wireless signal strength is low, do

the following:

• Place the wireless router or Access Point (AP) in a

centralized location.

• Position the Wireless Network Adapter closer to the

AP, and ensure that the wireless router or AP is

located away from walls or large metal objects.

• Remove any physical obstructions between the AP

and the Wireless Network Adapter, and ensure that

the adapter is positioned away from walls or large

metal objects.

• Position the Wireless Network Adapter on the Xerox

device in direct view of the wireless router or AP.

• If applicable, consider upgrading the wireless router

or AP to a high-gain antenna that transmits the

wireless signals in one direction only.

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Paper Jams

LOCATING PAPER JAMS

CCaauuttiioonn:: Parts that are near the fuser are hot. To prevent personal injury, never touch an area that has a

Caution label. Power off the printer immediately, then wait 40 minutes for the fuser to cool. After the

printer has cooled, try to remove the jammed paper. If the error on the control panel remains, contact

your Xerox representative.

WWaarrnniinngg:: Do not attempt to clear any paper jams using tools or instruments. This action can damage

the printer permanently.

The following illustration shows where paper jams can occur along the paper path:

1. Center Output Tray

2. Door A, Front Door

3. Paper Trays 1–5

4. Bypass Tray

MINIMIZING PAPER JAMS

The printer is designed to function with minimal paper jams using Xerox supported paper. Other paper types can

cause jams. If supported paper is jamming frequently in one area, clean that area of the paper path. To avoid

damage, always remove jammed paper carefully without tearing it. Try to remove the paper in the same direction it

normally moves through the printer. Even a small piece of paper left in the printer can cause a jam. Do not reload

paper that has jammed.

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The following can cause paper jams:

• Using damaged paper.

• Using unsupported paper.

• Loading paper incorrectly.

• Overfilling the tray.

• Adjusting the paper guides improperly.

Most jams can be prevented by following a simple set of rules:

• Use only supported paper. For details, refer to Supported Paper.

• Follow proper paper handling and loading techniques.

• Always use clean, undamaged paper.

• Avoid paper that is curled, torn, moist, creased, or folded.

• To separate the sheets before loading into the tray, fan the paper.

• Observe the paper tray fill line; never overfill the tray.

• Adjust the paper guides in all trays after inserting the paper. A guide that is not properly adjusted can cause

poor print quality, misfeeds, skewed prints, and printer damage.

• After loading the trays, select the correct paper type and size on the control panel.

• Store paper in a dry location.

• Use only Xerox paper designed for the printer.

Avoid the following:

• Polyester coated paper that is designed especially for inkjet printers.

• Highly glossy or coated paper, when they are not supported.

• Paper that is folded, wrinkled, or excessively curled.

• Loading more than one type, size, or weight of paper in a tray at the same time.

• Overfilling the paper trays.

• Allowing the output tray to overfill.

CLEARING PAPER JAMS

To clear jams, watch the video and follow the instructions on the control panel. To resolve the error that appears on

the control panel, remove all paper from the areas shown. If the error does not clear, check the jam areas again to

ensure that all paper has been removed. Ensure that all levers, covers, and doors have been closed correctly.

To avoid damage, always remove jammed paper carefully without tearing it. Try to remove the paper in the same

direction it normally moves through the printer. Even a small piece of paper left in the printer can cause a jam. Do

not reload paper that has jammed.

Note: Do not touch the printed side of the paper when removing it. The printed side of jammed pages could

smudge, and the toner could stick to your hands. Avoid spilling any toner inside the printer.

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CCaauuttiioonn:: If you accidentally get toner on your clothes, lightly dust them off as best as you can. If some

toner remains on your clothes, use cool water, not hot, to rinse off the toner. If toner gets on your skin,

wash it off with cool water and a mild soap. If you get toner in your eyes, wash it out immediately with

cool water and consult a doctor.

Paper Tray Jams

If a jam occurs in the paper tray areas, a message appears to indicate the areas or paper tray that requires clearing.

To clear the jam, follow the instructions on the touch screen to locate the jammed paper, then clear the jam. When

removing jammed paper from the device, remove the paper in the direction it was feeding, and take care not to

leave any remnants of paper in the device.

After the paper tray jam has been cleared, the device continues printing the job from where the job stopped.

If further paper tray jams are experienced, try to load fresh paper in the paper tray. The paper could have excessive

curl, excessive moisture, or be damaged.

For more information about paper jam causes and potential solutions, refer to Paper Misfeeds and Paper Size Jams.

Clearing Jams at Trays 1–5

To clear the paper jams at Trays 1–5:

1. Pull out the tray until it stops.

2. Remove the jammed paper from the tray.

3. If the paper is torn, remove the tray completely, then check inside the printer for torn pieces of paper.

4. Reload the tray with undamaged paper, then push the tray in until it stops.

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5. At the control panel, if a prompt appears, select correct size, type, and color of the paper.

• To select a new paper size, touch Size.

• To select a new paper type, touch Type.

• To select a new paper color, touch Color.

• To confirm the settings, touch Confirm.

Note: To configure settings when the prompt is displayed, update the Required Paper Policies in Embedded

Web Server. For details, refer to the System Administrator Guide at www.xerox.com/office/VLC620docs.

6. To return to the Home screen, press the Home button.

Clearing Jams at Bypass Tray

To clear the paper jams at Bypass Tray:

1. To open the Bypass Tray, push the release latch (1) at the front-left side of Tray 1.

2. Remove the jammed paper from the tray. Ensure that the paper feed entrance, where the tray connects to the

printer, is clear.

3. If the paper is torn, check inside the printer for torn pieces of paper.

4. Fan the paper that you removed from the tray and ensure that all four corners of the paper are well aligned.

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5. Insert the paper into the Bypass Tray. Ensure that the leading edge of the paper touches the paper feed

entrance.

6. At the control panel, select correct size, type, and color of the paper.

• To select a new paper size, touch Size.

• To select a new paper type, touch Type.

• To select a new paper color, touch Color.

7. To confirm the settings, touch Confirm.

Clearing Jams at Door A

To clear paper jams from inside the printer front door, Door A, do the following.

Clearing Jams in the Fuser Unit

To clear the paper jams in the fuser unit:

1. Open Door A.

CCaauuttiioonn:: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow

the surface of the printer to cool down before touching.

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2. To open the fuser access cover, press the button.

3. Remove the jammed paper.

Note: Ensure that all paper fragments are removed.

4. Close the fuser access cover, then close Door A.

Clearing Jams from the Inner Cover of Door A

To clear the paper jams from the inner cover of Door A, do the following:

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1. Open the printer front door, Door A.

CCaauuttiioonn:: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow

the surface of the printer to cool down before touching.

2. To open the inner cover of Door A, press the button, then remove the jammed paper.

3. Close the inner cover, then close Door A.

Clearing Jams at Output Tray

To clear the paper jams at the output tray:

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1. At the output tray, remove the jammed paper.

Note: Ensure that all paper fragments are removed.

2. Open the printer front door, Door A, and Cover A1. Remove any paper fragments.

CCaauuttiioonn:: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow

the surface of the printer to cool down before touching.

3. Close Cover A1 and the printer front door, Door A.

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TROUBLESHOOTING PAPER JAMS

Multiple Sheets Pulled Together

PROBABLE CAUSES SOLUTIONS

The paper tray is too full. Remove some of the paper. Do not load paper past fill

line.

The edges of the paper are not even. Remove the paper, align the edges, then reload it.

The paper is moist from humidity. Remove the paper from the tray, and replace it with

new dry paper.

Too much static electricity is present. Try a new ream of paper.

Using unsupported paper. Use only Xerox approved paper. For details, refer to

Supported Paper.

Humidity is too high for coated paper. Feed paper one sheet at a time.

Paper Misfeeds and Paper Size Jams

PROBABLE CAUSES SOLUTIONS

The paper is not correctly positioned in the tray.

• Remove the misfed paper and reposition it properly

in the tray.

• Adjust the paper guides in the tray to match the

size of the paper.

The paper tray is too full. Remove some of the paper. Do not load paper past the

fill line.

The paper guides are not correctly adjusted to the

paper size.

1 Remove the paper.

2 Adjust the paper guides in the tray to match the

size of the paper.

3 Replace the paper.

The tray contains warped or wrinkled paper. Remove the paper, smooth it out, and reload it. If it still

misfeeds, do not use that paper.

The paper is moist from humidity. Remove the moist paper and replace it with new, dry

paper.

Using paper of the wrong size, thickness, or type. Use only Xerox approved paper. For details, refer to

Supported Paper.

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Label and Envelope Misfeeds

PROBABLE CAUSES SOLUTIONS

The label sheet is facing the wrong way in the tray. Load label sheets according to the instructions from

the manufacturer.

Load labels face up in Trays 1–5 and Bypass Tray.

For loading labels with correct orientation, refer to

Labels.

Envelopes are loaded incorrectly or in the wrong tray. Use Trays 1–5 and Bypass Tray to print envelopes.

For loading envelopes with correct orientation, refer to

Envelopes.

Envelopes are loaded incorrectly in Bypass Tray. To load envelopes in Bypass Tray:

• For envelopes with the flap on a long edge, load

envelopes with the flaps on the top and closed.

Keep the flaps toward the right.

• For envelopes with the self-seal or non-adhesive

flap on a short edge, load envelopes with the flaps

on the top and closed. Insert the envelope with the

flap toward the feed direction.

• For the custom-size envelopes, when the flap is on

the short edge and the long edge is longer than

216 mm (8.5 in.), load envelopes with the flaps on

the top and closed. Insert the envelope with the

flap toward the feed direction. For custom-size

envelopes, define the custom size on the control

panel.

Note: Unless the long edge is longer than 216

mm (8.5 in.) or the short edge is less than the

minimum width of the feeder, the flap of the

envelop should always be to the right.

Paper Jam Message Stays On

PROBABLE CAUSES SOLUTIONS

Some paper remains jammed in the printer. Recheck the media path and ensure that you have

removed all of the jammed paper.

One of the printer door is open. Check the doors on the printer. Close any door that is

open.

Note: Check for, and remove, torn pieces of paper in the paper path.

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Jams During Automatic 2-Sided Printing

PROBABLE CAUSES SOLUTIONS

Using paper of the wrong size, thickness, or type. Use paper of the correct size, thickness, or type. For

details, refer to Supported Paper.

Paper type is set incorrectly in the print driver. Ensure that the paper type is set correctly in the driver

and that the paper is loaded in the correct tray. For

details, refer to Supported Paper.

Paper is loaded in the wrong tray. Ensure that paper is loaded into the correct tray. For

details, refer to Supported Paper.

Tray is loaded with mixed paper. Load the tray with only one type and size of paper.

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Print Problems

IDENTIFYING PRINT PROBLEMS

Problems with the output quality of your printer can be print-related. A quick test can help you to identify where a

problem exists.

To identify if a problem is print-related, do the following:

1. Print the Getting Started guide:

a. At the printer control panel, press the Home button.

b. Touch Device, then touch Information Pages.

c. Touch Getting Started, then touch Print.

d. To return to the Home screen, press the Home button.

2. Check the quality of the printed output.

3. If the print quality appears poor, the problem is print-related. For possible solutions, refer to Print-Quality

Problems and Solutions.

Note: Ensure that the packaging materials are removed from the toner cartridge.

PRINT-QUALITY PROBLEMS

Your printer is designed to produce consistently high-quality prints. If you observe print-quality problems, use the

information in this section to troubleshoot the problem. For more information, go to www.xerox.com/office/

VLC620support.

WWaarrnniinngg:: The Xerox Warranty or Service Agreement does not cover damage caused by using

unsupported paper or specialty media. For more information, contact your local Xerox representative.

Note:

• To ensure consistent print quality, the toner cartridges for many devices are designed to cease

functioning at a predetermined point.

• Grayscale images printed with the composite black setting increment the color pages counter, because

color consumables are used. Composite black is the default setting on most printers.

Controlling Print Quality

Various factors can affect the quality of the output of your printer. For consistent and optimum print quality, use

paper designed for your printer, and correctly set the Print-Quality Mode and Color Adjustments. Follow the

guidelines in this section to maintain optimum print quality from your printer.

Temperature and humidity affect the quality of the printed output. For details, refer to Environmental

Specifications.

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Paper and Media

Your printer is designed to use various paper and other media types. Follow the guidelines in this section for the best

print quality and to avoid jams:

• Use only Xerox approved paper. For details, refer to Supported Paper.

• Use only dry and undamaged paper.

WWaarrnniinngg:: Some paper and other media types can cause poor output quality, increased paper jams,

or damage your printer. Do not use the following:

• Rough or porous paper

• Inkjet paper

• Glossy or coated paper

• Paper that has been photocopied

• Paper that has been folded or wrinkled

• Paper with cutouts or perforations

• Stapled paper

• Envelopes with windows, metal clasps, side seams, or adhesives with release strips

• Padded envelopes

• Plastic media

• Iron-on transfer paper

• Ensure the paper type selected in your print driver matches the paper type on which you are printing.

• If you have the same size paper loaded in more than one tray, let the printer select the proper tray according to

media and tray priority.

• Do not load more than one type, size, or weight of paper in the tray at a time.

• Store your paper and other media properly for optimum print quality. For details, refer to Paper Storage

Guidelines.

Print-Quality Modes

Select the correct print-quality setting for your print job from the print driver. For instructions on setting the print

quality, refer to Printing. To control the print quality:

• Use the print-quality settings in the print driver to control print quality. If the print quality is not suitable, adjust

the print-quality setting to an higher level.

• Use only Xerox approved paper. For details, refer to Supported Paper.

Color Corrections and Color Adjustments

For best printing results of mixed text, graphics, and images on a range of supported paper, set the Color Correction

feature to Xerox Automatic Color. For instructions on setting the Color Correction feature, refer to Image Options.

Follow these guidelines to control color corrections and color adjustments:

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• For best results on most paper, ensure that the color correction option in the print driver is set to the

recommended setting Xerox Automatic Color.

• To produce more vivid results, select a mode of color correction. For example, when printing graphics in which

the sky does not look blue enough, for a more vibrant blue sky, select Vivid Color.

• To match the color output to another output device, select a custom Color Correction option.

• To apply different color corrections to text, graphics, and images, select Custom Automatic Color. The Custom

Automatic Color feature provides custom color corrections using color systems such as RGB color, CMYK color,

spot color, or CIE color.

• To adjust particular characteristics of the printed color, such as lightness, contrast, saturation, and color casts,

select Color Adjustments.

Solving Print-Quality Problems

Your printer is designed to produce high-quality prints consistently. If you observe print-quality problems, use the

information in this section to troubleshoot the problem. For more information, go to www.xerox.com/office/

VLC620support.

WWaarrnniinngg:: The Xerox Warranty or Service Agreement does not cover damage caused by using

unsupported paper or specialty media. For more information, contact your local Xerox representative.

Note: To enhance the print quality, the toner cartridges for many models are designed to cease functioning

at a predetermined point.

Printing the Troubleshooting Print-Quality Pages

1. At the printer control panel, press the Home button.

2. Touch Device.

3. Touch Information Pages.

4. To print procedures on resolving print-quality problems, touch Troubleshooting Print Quality Page, then

touch Print.

5. Compare your print-quality problems to the examples on the pages.

Eliminating the Paper or Media as the Problem

Damaged or unsupported paper or media can cause print-quality problems even when the printer, application, and

print driver are working perfectly. Use the following guidelines to eliminate the paper as the source of the print-

quality problem:

• Ensure that the printer supports the paper or media.

• Ensure that the printer is loaded with undamaged, dry paper.

• If the condition of the paper or media is in doubt, replace it with new paper or media.

• Ensure that you have the proper tray selected in the print driver and from the control panel.

• Ensure that you have the correct paper type selected in the print driver and in the control panel of the printer.

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Isolating the Problem to the Printer or to the Application

When you are sure that the paper is supported and in good condition, use the following steps to isolate the

problem:

1. From the control panel of the printer, print the pages for Diagnosing Print Quality. For details, refer to Printing

the Troubleshooting Print-Quality Pages.

• If the pages printed properly, the printer is working properly and the print-quality problem is an application,

print driver, or print server problem.

• If the pages still have print-quality problems, the problem is in the printer.

2. If the pages printed properly, refer to Troubleshooting Print-Quality Problems in the Application, Print Driver, or

Print Server.

3. If the pages still had print-quality issues, or did not print, refer to Troubleshooting Print-Quality Problems in the

Printer.

Troubleshooting Print-Quality Problems in the Application, Print Driver, or Print Server

If the printer is printing properly from the control panel but you still have print-quality problems, the application,

print driver, or print server could be the cause.

To isolate the problem:

1. Print a similar document from another application and look for the same print-quality problems.

2. If the document has the same print-quality problem, it is probably a print driver or print server problem. Check

the print driver used for the print job.

a. Navigate to the list of printers on your computer:

• For Windows Server 2012 and later, click Start > Settings > Printers.

• For Windows 10, click Start > Settings > Devices > Printers & scanners.

• For Windows 11 and later, click Start > Settings > Bluetooth & devices > Printers & scanners.

Note: If you are using a custom Start Menu application, it can change the navigation path to your list of

printers.

b. Click on the name of the printer, then select Printer properties:

• For Windows Server 2012 and later, right-click the icon for your printer, then click Printing properties.

• For Windows 10, click the icon for your printer, then click Manage > Printer properties.

• For Windows 11 and later, click the icon for your printer, then click Printing preferences.

c. Verify the following for your printer:

• Ensure that the model name in the middle of the driver matches the model name of the printer.

• If the names do not match, install the proper print driver for the printer.

3. If the print driver is correct, to set the Print Quality Mode and Color Correction, refer to Printing Features.

• Set the Print-Quality mode to Standard or Enhanced.

• Set the Color Correction to Xerox

Automatic Color.

4. If the problem persists, delete then reinstall the print driver.

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5. If the document printed without a print-quality problem, the application is probably the cause. Restart your

printer, restart the application, then print the document again. For more information, refer to Power Options.

6. If the problem still persists, ensure that you are not printing through a print server. If the problem persists, for

online support information, go to www.xerox.com/office/VLC620support.

Troubleshooting Print-Quality Problems in the Printer

If you have print-quality problems when printing a Graphics Demo Page or the Basic Configuration Report from the

control panel, the problem is in the printer.

To find the source of the problem:

1. At the control panel, print the Troubleshooting Print Quality Page. For details, refer to Printing the

Troubleshooting Print-Quality Pages.

2. If the prints are too light to see print details, verify the following:

• The printer is loaded with undamaged, dry supported paper.

• The toner of one or more of the toner cartridges shows a sufficient level

3. Compare the print-quality problems in your document to each of the examples on the Troubleshooting Print

Quality Page.

If you find a match on the Troubleshooting Print Quality Page, look in the Solutions column for the action to take to

resolve the problem.

If the problem persists, for online support information, go to www.xerox.com/office/VLC620support.

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Print-Quality Problems and Solutions

Use the following table to find solutions to print-quality problems.

Note: At the printer control panel, press the Home button. Touch Device > Information Pages >

Troubleshooting Print Quality Page > Print.

PROBLEM SOLUTION

Smears, Smudges, and Streaks

Dark or light marks appear on your output.

Run a print job consisting of several blank pages

through the printer to remove toner accumulated on

the fuser.

If the problem persists, print the test pages to help

determine which component is causing the image-

quality problem.

• If the defect occurs in one color only, replace the

corresponding imaging unit.

• If the defect occurs in all colors and is visible on all

the test pages, replace the fuser.

Repeating Spots or Lines

Spot or lines appear at regular intervals on the prints.

1 To identify the part of the printer that is causing

the problem, print the Repeating Defects page. At

the control panel, press the HHoommee button, then

touch Device > Tools > Troubleshooting >

Support Pages > Repeating Defects Page >

Print.

2 To identify the part responsible for the repeating

spots or lines, follow the instructions on the

Repeating Defects page.

3 To correct the problem, replace the printer part

identified on the Repeating Defects page.

Colors Too Light or Too Dark

The print or color density is too light, missing, or the

background is foggy.

1 Verify that the paper you are using is the correct

type for the printer and is loaded properly. For

details, refer to Supported Paper.

2 Verify that the paper loaded in the tray matches

the paper type selected at the control panel and in

the print driver.

3 To print procedures on resolving print-quality

problems, at the control panel, press the Home

button. Touch Device > Information Pages >

Troubleshooting Print Quality Page > Print.

If the Color Reference page looks correct, the

printer is printing properly. Your application or

incorrect settings in the print driver can be causing

the print-quality problems.

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PROBLEM SOLUTION

Vertical White Lines or Streaks - One Color

Lines or streaks appear in one color of your output.

1 Print the test pages to identify the affected color.

Note: To print procedures on resolving

print-quality problems, at the control panel,

press the Home button, then touch Device

> Information Pages > Troubleshooting

Print Quality Page > Print.

2 To inspect for possible contamination causing the

process line streak, remove and reinsert the

imaging unit. For more information, refer to

Maintenance.

WWaarrnniinngg:: Do not expose the imaging

unit to direct light for more than 10

minutes. Extended exposure to light may

cause print quality problems.

WWaarrnniinngg:: Do not touch the

photoconductor drum. Doing so may

affect the quality of future print jobs.

3 If the problem persists, contact your local Xerox

representative. The imaging unit may need to be

replaced due to permanent damage.

Toner Missing or Easy to Rub Off

Toner appears to be missing from the print or is easy to

rub off.

1 Verify that the paper you are using is the correct

type for the printer and is loaded properly. For

details, refer to Supported Paper.

2 At the control panel, select a heavier paper.

Note: Papers from lightest to heaviest are:

• For uncoated paper: Plain, Lightweight

Cardstock, Cardstock, and Heavyweight

Cardstock

• For coated paper: Lightweight Glossy

Cardstock, Glossy Cardstock, and

Heavyweight Glossy Cardstock.

Toner Darkness Control

Your printer is designed to produce consistently high-quality prints. If you observe quality problems, use the

information in this section to troubleshoot the problem. For more information, go to www.xerox.com/office/

VLC620support.

WWaarrnniinngg:: The Xerox Warranty or Service Agreement does not cover damage caused by using

unsupported paper or specialty media. For more information, contact your local Xerox representative.

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SYMPTOMS SOLUTIONS

Other print-quality problems related to toner and

calibration.

If automatic calibration is disabled, perform the Toner

Patch Sensor routine, periodically:

1 At the printer control panel, touch Device > Tools.

2 Touch Troubleshooting > Calibration > Toner

Patch Sensor.

3 At the Toner Sensor Calibration page, make

adjustments as required to the automatic

calibration Frequency.

4 To perform an immediate calibration, touch

Calibrate Now.

Unless disabled to save toner, the printer performs

Toner Patch Sensor calibration automatically.

Toner Darkness Control Perform the Toner Darkness Control routine:

1 At the printer control panel, touch Device > Tools.

2 Touch Device Settings > General > Toner

Darkness Control.

3 Select Normal or Dark mode as required.

If the problem persists, for online support information, go to www.xerox.com/office/VLC620support.

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Getting Help

Xerox provides several automatic diagnostic utilities to help you maintain productivity and print quality.

VIEWING ERROR AND ALERT MESSAGES ON THE CONTROL PANEL

When an error or warning condition occurs, the printer alerts you of the problem. A message appears on the control

panel and the LED status light on the control panel flashes amber or red. Alerts inform you about printer conditions,

such as low supplies or open doors that require your attention. Error messages warn you about printer conditions

that prevent the printer from printing or degrade printing performance. If more than one condition occurs, only one

appears on the control panel.

To view a complete list of active error and alert messages:

1. At the printer control panel, press the Home button.

2. Touch Device.

3. Touch Notifications.

4. Touch Faults & Alerts, Alerts, or Faults.

5. To view details, touch a fault or alert.

6. To exit the Notifications screen, touch X.

7. To return to the Home screen, press the Home button.

VIEWING THE ERROR HISTORY ON THE CONTROL PANEL

When errors occur on the device, they are logged into an error history file by date, time, and associated fault code.

You can use this list to identify trends and resolve problems.

To view the error history:

1. At the printer control panel, press the Home button.

2. Touch Device.

3. Touch Notifications.

4. Touch Fault History.

5. To exit, touch X.

6. To exit the Notifications screen, touch X.

7. To return to the Home screen, press the Home button.

SUPPORT LOGS

Use the Support Logs feature only if a Xerox service representative instructs you to do so.

Log files are text files of recent device activity that are created and stored in the device in an encrypted format. A

Xerox service representative can interpret the files to troubleshoot network problems.

Note: Support logs can include screenshots that are taken at the device control panel.

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Troubleshooting

To capture a screenshot at the control panel, press the Power button, then touch the lower-left corner of the screen.

After the screenshot is taken, the file name of the image appears on the screen. The file name includes the date,

time, and serial number of the device.

Note: The device can capture most screens. When pop-up windows are displayed, the device sometimes

captures the underlying screen only.

The screenshot images are stored with the log files. The device can store up to three screenshots for a maximum of

7 days. After 7 days, the files are deleted. If more than three screenshots are taken, the older files are deleted.

The Enhanced Logging feature enables the device to capture additional logs for specific functions or activities. A

Xerox service representative can use the additional logs to investigate non-repeatable or intermittent device issues.

Note: The device supports enhanced logging for a maximum of three features at a time and also supports

increased data analysis.

For information about configuring support log settings, refer to the System Administrator Guide at www.xerox.com/

office/VLC620docs.

THE EMBEDDED WEB SERVER

The Embedded Web Server is the administration and configuration software that is installed in the printer. It allows

System Administrators to modify network and system settings on the printer remotely using a Web browser.

You can check the status of the printer, monitor paper and supply levels, and submit and track print jobs. All these

functions can be accessed from the convenience of your computer.

The Embedded Web Server requires:

• A TCP/IP connection between the printer and the network in Windows, Macintosh, UNIX, or Linux environments.

• TCP/IP and HTTP enabled in the printer.

• A network-connected computer with a Web browser that supports JavaScript.

ONLINE SUPPORT ASSISTANT

The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve your

printer problems. You can find solutions for print-quality problems, paper jams, software installation issues, and

more.

To access the Online Support Assistant, go to www.xerox.com/office/VLC620support.

INFORMATION PAGES

Your printer has a set of information pages that you can print. These pages include configuration and font

information, getting started pages, and more.

The following Information Pages are available:

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NAME

DESCRIPTION

Basic Configuration Report The Basic Configuration Report provides printer

information, including the serial number, installed

options, network settings, port setup, tray information,

and more.

Detailed Configuration Report The Detailed Configuration Report provides

information about all of the printer settings, including

extensible services setup, security and authentication

server configuration, connectivity settings, and more.

Billing Summary The Billing Summary Report provides information

about the device and a detailed listing of the billing

meters and sheet counts.

Getting Started The Getting Started guide provides an overview of the

key features of the printer.

Troubleshooting Print Quality Page The Troubleshooting Print Quality Page provides a list

of common print-quality problems and tips to help

solve them.

Supplies Usage Page The Supplies Usage Page provides coverage

information and part numbers for reordering supplies.

Graphics Demo Page Print this page to check the quality of graphics.

PCL Font List The PCL Font List provides a printout of all PCL fonts

that are available on the printer.

PostScript Font List The PostScript Font List provides a printout of all

PostScript fonts that are available on the printer.

Printing Information Pages

1. At the printer control panel, press the Home button.

2. Touch Device > Information Pages.

3. To print an information page, touch the needed page, then touch Print.

The printer prints the selected information page.

4. To return to the Home screen, press the Home button.

MORE INFORMATION

You can obtain more information about your printer from these sources:

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Troubleshooting

RESOURCE LOCATION

Installation Guide Packaged with the printer.

Getting Started guide Print from the control panel. For details, refer to

Information Pages.

Other documentation for your printer www.xerox.com/office/VLC620docs

Recommended Media List United States: www.xerox.com/rmlna

European Union: www.xerox.com/rmleu

Technical support information for your printer,

including online technical support, Online Support

Assistant, and print driver downloads.

www.xerox.com/office/VLC620support

Information Pages Print from the control panel. For details, refer to

Information Pages.

Embedded Web Server information In the Embedded Web Server, click HHeellpp.

Order supplies for your printer www.xerox.com/office/supplies

A resource for tools and information, including

interactive tutorials, printing templates, helpful tips,

and customized features to meet your individual needs.

www.xerox.com/office/businessresourcecenter

Local sales and Technical Customer Support www.xerox.com/office/worldcontacts

Printer registration www.xerox.com/register

Xerox

Direct online store www.direct.xerox.com/

Locating the Serial Number

When you order supplies or contact Xerox for assistance, you need the serial number of your device. You can obtain

the serial number in several ways. To locate the serial number, print a configuration report, or view the serial number

on the control panel or on the Embedded Web Server home page. The serial number is printed on a label that is

affixed to the printer. To view the label, open Door A.

For details on how to print a configuration report, refer to Information Pages.

To view the serial number on the control panel:

1. At the printer control panel, press the Home button.

2. Touch Device > About.

The model, serial number, and software version is displayed.

3. To return to the Home screen, press the Home button.

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Specifications

This appendix contains:

Printer Configurations and Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Physical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Clearance Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Performance Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Environmental, Health and Safety Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Printer Configurations and Options

STANDARD FEATURES

The printer provides the following features:

• Print from USB mass storage devices

• Print speed up to 50 ppm for A4 (210 x 297 mm) and 52 ppm for Letter (8.5 x 11 in.)

• 1200 x 1200 dpi imaging quality

• Print document sizes up to Legal (215.9 x 355.6 mm, 8.5 x 14 in.)

• Automatic 2-sided printing

• Color touch screen control panel

• Tray 1, Standard 550-sheet Tray with an integrated 100-sheet Bypass Tray

• Optional Trays 2–5, each with 550-sheet capacities

• 2-GByte DDR4 system memory

• Internal 32-GByte embedded Multi-Media Card (eMMC)

• Ethernet 10/100/1000Base-TX

• High-Speed USB 2.0 direct print

• Adobe

PostScript

and PCL

fonts and support

• Xerox

Global Print Driver and Xerox

Pull Print Driver support

• Automated supplies replenishment and management using Xerox

MeterAssistant

, Xerox

Supplies Assistant

and Maintenance Assistant

• Remote driver installation

• Remote Control Panel, Backup and Restore, and Configuration Cloning

• Bonjour device discovery

• Xerox

Standard Accounting

• Encrypted Secure Print

• Trellix

Data Security

Note: Trellix

Data Security formerly known as McAfee

Data Security.

• Xerox

Extensible Interface Platform

• Xerox

Earth Smart Driver settings

• Embedded Web Server

• Support for mobile printing, mobile printing connectivity, and mobile apps

• Support for Xerox

Easy Assist App

• Support for Xerox

App Gallery

• Support for NFC printing

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• Support for Mopria

• Support for AirPrint

OPTIONS AND UPGRADES

• Xerox Secure Access Unified ID System

• CAC and PIV Card Reader Enablement Kit

• Xerox

Network Accounting Enablement

• Productivity Kit (500+ GB Hard Disk Drive)

• RFID Card Reader Kit

• SIPRNet Enablement Kit

• Software for Unicode print

• Wireless Network Adapter with Bluetooth

FINISHING OPTIONS

OUTPUT DEVICE CAPACITY SIZES WEIGHTS

FINISHING

OPTIONS

Center Tray 300 sheets All supported sizes

For information on

supported sizes,

refer to Supported

Paper.

All supported

weights

For information on

supported weights,

refer to Supported

Paper.

Not Applicable

Note: Sheet quantities for tray capacities and finishing options are based on 75 g/m

. Quantities are

reduced for heavier media and must be within the specified weight range.

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Specifications

Physical Specifications

BASE CONFIGURATION

• Width: 47.9 cm (18.9 in.)

• Depth: 48.9 cm (19.3 in.)

• Height: 41.3 cm (16.3 in.)

• Weight: < 32.2 kg (71 lb.)

BASE CONFIGURATION WITH 4-OPTIONAL TRAY MODULES

• Width: 47.9 cm (18.9 in.)

• Depth: 48.9 cm (19.3 in.)

• Height: 88.9 cm (35.0 in.)

• Weight: < 59.4 kg (130.95 lb.)

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BASE CONFIGURATION WITH PRINTER STAND

• Width: 70.9 cm (27.9 in.)

• Depth: 71.4 cm (28.1 in.)

• Height: 85.3 cm (33.6 in.)

• Weight: < 47 kg (103.6 lb.)

Note: The weight of the printer stand is 14.8 kg (32.7 lb.).

CONFIGURATION WITH OPTIONAL TRAYS AND PRINTER STAND

• Width: 70.9 cm (27.9 in.)

• Depth: 71.4 cm (28.1 in.)

• Height: 109.1 cm (42.9 in.)

• Weight: < 60.6 kg (133.6 lb.)

Note: The weight of the printer stand is 14.8 kg (32.7 lb.).

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Specifications

Clearance Requirements

BASE CONFIGURATION

Installation Space

• Width: 114 cm (44.9 in.)

• Depth: 109.9 cm (43.3 in.)

• Height: 66.7 cm (26.3 in)

Clearance

• Front: 50.8 cm (20.0 in.)

• Rear: 10.2 cm (4.0 in.)

• Left: 15.2 cm (6.0 in.)

• Right: 50.8 cm (20.0 in.)

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BASE CONFIGURATION WITH 4-OPTIONAL TRAY MODULES

Installation Space

• Width: 114 cm (44.9 in.)

• Depth: 114.3 cm (45.0 in.)

• Height: 114.3 cm (45.0 in.)

Clearance

• Front: 50.8 cm (20.0 in.)

• Rear: 10.2 cm (4.0 in.)

• Left: 15.2 cm (5.9 in.)

• Right: 50.8 cm (20.0 in.)

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Specifications

CONFIGURATION WITH OPTIONAL TRAYS AND PRINTER STAND

Installation Space

• Width: 114 cm (44.9 in.)

• Depth: 114.3 cm (45.0 in.)

• Height: 135.2 cm (53.23 in.)

Clearance

• Front: 50.8 cm (20.0 in.)

• Rear: 10.2 cm (4.0 in.)

• Left: 15.2 cm (6.0 in.)

• Right: 50.8 cm (20.0 in.)

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Environmental Specifications

TEMPERATURE

Operating: 10–32° C (50–90° F)

RELATIVE HUMIDITY

Operating: 15–80% (non-condensing)

ELEVATION

For optimum performance, use the printer at elevations below 2896 m (9500 ft.).

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Specifications

Electrical Specifications

SPEED

POWER SUPPLY

VOLTAGE

FREQUENCY CURRENT REQUIRED

52 prints per minute 100–110 VAC +/-10% 50 Hz +/- 3 Hz

60 Hz +/- 3 Hz

10 A

110–127 VAC +/-10% 50 Hz +/- 3 Hz

60 Hz +/- 3 Hz

9 A

220–240 VAC +/-10% 50 Hz +/- 3 Hz

60 Hz +/- 3 Hz

4.5 A

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Performance Specifications

PRINTING RESOLUTION

Maximum Resolution: 1200 x 1200 dpi

PRINT SPEED

Xerox reports maximum speed for continuous printing using short-edge feed on 75 g/m

paper from any tray:

• 50 ppm for A4 (210 x 297 mm, 8.27 x 11.69 in.)

• 52 ppm for Letter (216 x 279 mm, 8.5 x 11 in.)

Several factors affect print speed:

• Paper orientation: Most paper sizes are loaded short-edge feed. For faster print speeds when using A5 (148 x

210 mm, 5.8 x 8.3 in.), load the paper long-edge feed.

• Paper size: Letter (8.5 x 11 in.) and A4 (210 x 297 mm) sizes share the faster print speeds.

• Paper weight: Lightweight prints faster than heavier paper, such as Cardstock and Labels.

• Paper type: Plain prints faster than Glossy.

You can achieve the rated print speed when you print on Plain, Letter or A4 paper, using short-edge feed. The print

speed can be significantly slower when you print on narrow media, such as envelopes that are less than 210 mm

wide.

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Specifications

Environmental, Health and Safety Contact Information

For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, contact:

• United States and Canada, only: 1-800-ASK-XEROX (1-800-275-9376)

• Web address: Environmental Health & Sustainability - Xerox

• Email request (world-wide): [email protected]

For product safety information in the United States and Canada, go to www.xerox.com/environment.

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Regulatory Information

This appendix contains:

Basic Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Safety Certification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Material Safety Data Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Basic Regulations

Xerox has tested this printer to electromagnetic emission and immunity standards. These standards are designed to

mitigate interference caused or received by this printer in a typical office environment.

Changes or modifications to this device not specifically approved by Xerox

Corporation can void the authority of

the user to operate this equipment.

UNITED STATES FCC REGULATIONS

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15

of the Federal Communications Commission (FCC) Rules. These limits are designed to provide reasonable protection

against harmful interference when the equipment is operated in a commercial environment. This equipment

generates, uses, and can radiate radio frequency energy. If the equipment is not installed and used in accordance

with the instruction manual, it may cause harmful interference to radio communications. Operation of this

equipment in a residential area is likely to cause harmful interference. Users are required to correct the interference

at their own expense.

Changes or modifications to this equipment not approved by Xerox can void the authority of the user to operate

this equipment.

To maintain compliance with FCC regulations, shielded cables must be used with this equipment. Operation with

non-approved equipment or unshielded cables is likely to result in interference to radio and TV reception.

WWaarrnniinngg:: To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.

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Xerox

VersaLink

C620 Color Printers comply with Part 15 of the FCC rules. Operation is subject to the following

two conditions:

• The devices are not used to cause harmful interference.

• The devices must accept any interference received, including any interference that can cause an undesired

operation.

Responsible Party: Xerox Corporation

Address: 800 Phillips Road, Webster, NY 14580

Internet contact information: www.xerox.com/en-us/about/ehs.

REGULATORY INFORMATION FOR 2.4-GHZ AND 5-GHZ WIRELESS NETWORK ADAPTERS

This product contains a 2.4-GHz and 5-GHz Wireless LAN radio transmitter module that complies with the

requirements specified in FCC Part 15, Industry Canada RSS-210, and European Council Directive 2014/53/EU.

Radio Frequency (RF) output power of this device will not exceed 20 dBm in either frequency band.

Operation of this device is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesired operation.

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Changes or modifications to this device not specifically approved by the Xerox Corporation can void the authority of

the user to operate this equipment.

LASER NOTICE

The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class

I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC

60825-1: 2014.

Class I laser products are not considered to be hazardous. The laser system and printer are designed so there is

never any human access to laser radiation above a Class I level during normal operation, user maintenance, or

prescribed service conditions. The printer has a non-serviceable printhead assembly that contains a laser with the

following specifications:

Class: IIIb (3b) AlGaAs

Nominal output power (milliwatts): 12

Wavelength (nanometers): 770–800

CANADA

This Class A digital apparatus complies with Canadian ICES-003 and ICES-001.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 et NMB-001 du Canada.

This product contains a 2.4-GHz and 5-GHz Wireless LAN radio transmitter module that complies with the

requirements specified in Industry Canada RSS-210.

Ce produit contient un module émetteur radio LAN sans fil de 2.4 GHz et 5 GHz conforme aux exigences spécifiées

dans la réglementation Industrie du Canada RSS-210.

This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following two

conditions:

1. This device may not cause interference.

2. This device must accept any interference, including interference that may cause undesired operation of the

device.

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence.

L’exploitation est autorisée aux deux conditions suivantes:

1. l’appareil ne doit pas produire de brouillage, et.

2. l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible

d’en compromettre le fonctionnement.

There are operational restrictions for License-Exempt Local Area Network (LE-LAN) devices: the device for operation

in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel

mobile satellite systems.

Il y a des restrictions opérationnelles pour dispositifs de réseaux locaux exempts de licence (RL-EL): les dispositifs

fonctionnant dans la bande 5 150–5 250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de

réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux.

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Regulatory Information

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This

equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and

your body.

Cet émetteur ne doit pas être Co-placé ou ne fonctionnant en même temps qu’aucune autre antenne ou émetteur.

Cet équipement devrait être installé et actionné avec une distance minimum de 20 centimètres entre le radiateur et

votre corps.

EUROPEAN UNION AND EUROPEAN ECONOMIC AREA COMPLIANCE

The CE mark applied to this product indicates compliance to applicable EU Directives.

The full text of the EU Declaration of Conformity is located at www.xerox.com/en-us/about/ehs.

This product contains a 2.4-GHz and 5-GHz Wireless LAN radio transmitter module.

Radio Frequency (RF) output power of this device will not exceed 20 dBm in either frequency band.

Hereby, Xerox declares that the radio equipment model VersaLink

B620 and C620 Printers are in compliance with

Directive 2014/53/EU.

This printer, if used properly in accordance with the instructions, is not dangerous for the consumer or for the

environment.

WWaarrnniinngg::

• Changes or modifications to this equipment not specifically approved by the Xerox Corporation may

void the user's authority to operate this equipment.

• External radiation from Industrial, Scientific, and Medical (ISM) equipment can interfere with the

operation of this Xerox device. If external radiation from ISM equipment interferes with this device,

contact your Xerox representative for assistance.

• This is a class A product. In a domestic environment, this product can cause radio frequency

interference, in which case the user can be required to take adequate measures.

• To ensure compliance with European Union regulations, use shielded interface cables.

European Union Lot 4 Imaging Equipment Agreement

Xerox

has agreed to design criteria for energy efficiency and environmental performance of our products that are

in scope of the European Union (EU) Energy Related Products Directive, specifically the Lot 4 - Imaging Equipment.

In scope products include Household and Office equipment that meet the following criteria:

• Standard monochrome format products with a maximum speed less than 66 A4 images per minute.

• Standard color format products with a maximum speed less than 51 A4 images per minute.

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TO LEARN MORE ABOUT GO TO

• Power Consumption and Activation Times

• Default Energy Saver Settings

User Documentation or Systems Administrators Guide

www.xerox.com/office/VLC620docs

• Benefits of purchasing ENERGY STAR

qualified products

www.energystar.gov

• Environmental Benefits of Duplex Printing

• Benefits of using lighter paper weights (60

g/m

) and Recyclability

• Cartridge disposal and treatment

• Xerox participation in sustainability

initiatives

www.xerox.com/en-us/about/ehs

European Union Lot 19 Ecodesign Directive

Per European Commission Ecodesign Directive, the light source contained within this product or its components is

intended to be used for Image Capture or Image Projection only, and is not intended for use in other applications.

ENERGY STAR

The ENERGY STAR program is a voluntary scheme to promote the development and

purchase of energy-efficient models, which help to reduce environmental impact. Details on

the ENERGY STAR program and models qualified to ENERGY STAR can be found at the

following website: www.energystar.gov.

The ENERGY STAR and ENERGY STAR mark are registered United States trademarks.

The ENERGY STAR Imaging Equipment Program is a team effort between United States,

European Union, Japanese governments, and the office equipment industry to promote

energy-efficient copiers, printers, fax, multifunction printers, personal computers, and

monitors. Reducing product energy consumption helps combat smog, acid rain, and long-

term changes to the climate by decreasing the emissions that result from generating

electricity.

For more information on energy or other related topics, go to www.xerox.com/environment or www.xerox.com/

environment_europe.

Power Consumption and Activation Time

The amount of electricity that a device consumes depends on the way the device is used. This device is designed

and configured to enable you to reduce your electricity usage.

To reduce energy consumption, your device is configured to use Energy Saver modes. After the last print, the device

transitions to Ready mode. In Ready mode, the device can print again immediately. If the device is not used for a

specified period, the device transitions to Sleep mode. To reduce power consumption, only essential functions

remain active in Sleep mode. The device takes longer to produce the first print after it exits Sleep Mode, than it

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takes to print in Ready mode. This delay is the result of the printer that wakes up and is typical of most imaging

devices on the market.

To save power, you can configure Energy Saver modes. The following options are available:

• Job Activated: The device wakes when it detects activity. To set the delay before the device enters Sleep Mode,

enter the number of minutes.

• Sleep and wake up at scheduled times: The device wakes and sleeps according to a schedule that you

specify.

• Auto Power Off: To allow the device to power off after a period of time in Sleep Mode, select Auto Power Off.

To set the delay before the printer powers off from the Sleep Mode setting, enter the number of hours.

To change the Energy Saver mode settings, refer to the User Guide at www.xerox.com/office/VLC620docs. For

further assistance, contact your System Administrator or refer to the System Administrator Guide.

To enable Auto Power Off mode, contact your System Administrator. For details, refer to the System Administrator

Guide at www.xerox.com/office/VLC620docs.

To learn more about Xerox participation in sustainability initiatives, go to: www.xerox.com/environment or www.

xerox.com/environment_europe.

Note: Changing the default Energy Saver activation times can result in an overall higher energy consumption

of the device. Before you turn off Energy Saver modes or set a long activation time, consider the increase in

device power consumption.

Default Energy Saver Settings

This device is ENERGY STAR

-qualified under the ENERGY STAR Program Requirements for Imaging Equipment. The

transition time from Ready mode to Sleep mode can be set from 0–60 or 0–120 minutes, depending on the printer

model. The default value is set to 0 minutes. The maximum transition time from Ready mode to Sleep mode can

take up to 120 minutes, depending on the printer model and system configuration.

To change the Energy Saver settings, or enable Auto Standby capability, contact your system administrator or refer

to System Administrator Guide at www.xerox.com/office/VLC620docs.

EPEAT

This device is registered in the EPEAT directory for meeting the ecolabel properties. Included is the factory defaulted

Sleep mode enablement. In Sleep mode the printer uses less than 1 Watt of power.

To learn more about Xerox participation in sustainability initiatives, go to https://www.xerox.com/en-us/about/ehs or

www.xerox.co.uk/about-xerox/environment/engb.html.

Environmental Benefits of Duplex Printing

Most Xerox products have duplex printing, also known as 2-sided printing, capability. This enables you to print on

both sides of the paper automatically, and therefore helps to reduce the use of valuable resources by reducing your

paper consumption. The Lot 4 Imaging Equipment agreement requires that on models greater than or equal to 40

ppm color or greater than or equal to 45 ppm monochrome the duplex function has been auto enabled, during the

setup and driver installation. Some Xerox models below these speed bands may also be enabled with 2-sided

printing settings defaulted on at the time of install. Continuing to use the duplex function will reduce the

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environmental impact of your work. However, should you require simplex/1-sided printing, you may change the

print settings in the print driver.

Paper Types

This product can be used to print on both recycled and virgin paper, approved to an environmental stewardship

scheme, which complies with EN12281 or a similar quality standard. Lighter weight paper (60 g/m

), which contains

less raw material and thus saves resources per print, may be used in certain applications. We encourage you to

check if this is suitable for your printing needs.

EURASIAN ECONOMIC COMMUNITY CERTIFICATION

The EAC mark applied to this product indicates certification for use on the markets of the Member

States of the Customs Union.

GERMANY

Germany - Blue Angel

RAL, the German Institute for Quality Assurance and Labeling, has awarded the

following configuration of this device the Blue Angel Environmental Label:

Network printer with automatic 2-sided printing and USB or network connectivity.

This label distinguishes it as a device that satisfies Blue Angel criteria for

environmental acceptability in terms of device design, manufacture, and operation.

For more information, go to www.blauer-engel.de.

Blendschutz

Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um

störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren

Gesichtsfeld platziert werden.

Lärmemission

Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste Schalldruckpegel beträgt 70 dB(A) oder weniger

gemäß EN ISO 7779.

Importeur

Xerox GmbH

Hellersbergstraße 2-4

41460 Neuss

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Deutschland

TURKEY ROHS REGULATION

In compliance with Article 7(d), we hereby certify “it is in compliance with the EEE regulation.”

“EEE yönetmeliğine uygundur.”

UKRAINE ROHS COMPLIANCE

Обладнання відповідаєвимогам Технічного регламенту щодо обмеження.

використання деяких небезпечних речовин в електричному та електронному.

обладнані, затвердженого постановою Кабінету Міністрів України від 3 грудня 2008 № 1057.

The equipment complies with requirements of the Technical Regulation, approved by the Resolution of Cabinet of

Ministry of Ukraine as of December 3, 2008, in terms of restrictions for the use of certain dangerous substances in

electrical and electronic equipment.

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Safety Certification

This device is compliant with IEC and EN product safety standards certified by a National Regulatory Test

Laboratory (NRTL).

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Material Safety Data Sheets

For Material Safety Data information regarding your printer, go to:

• Web address: Xerox Safety Documents and Compliance Information

• United States and Canada, only: 1-800-ASK-XEROX (1-800-275-9376)

• Other markets, send an email request to: [email protected]

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Recycling and Disposal

This appendix contains:

All Countries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

North America. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

European Union . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Other Countries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

All Countries

If you are managing the disposal of your Xerox product, note that the printer may contain lead, mercury,

perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The

presence of these materials is fully consistent with global regulations applicable at the time that the product was

placed on the market.

For recycling and disposal information, contact your local authorities.

Perchlorate Material: This product may contain one or more Perchlorate-containing devices, such as batteries.

Special handling may apply. For more information, go to www.dtsc.ca.gov/hazardouswaste/perchlorate.

BATTERY REMOVAL

Batteries should only be replaced by a manufacturer-approved service facility.

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North America

Xerox operates an equipment take-back and reuse/recycle program. Contact your Xerox representative (1-800-ASK-

XEROX) to determine if this Xerox product is part of the program.

For more information about Xerox environmental programs, visit www.xerox.com/environment.

For recycling and disposal information, contact your local authorities.

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European Union

These symbols indicate that this product is not to be disposed of with your household waste, according to the

Waste Electrical and Electronic Equipment (WEEE) Directive (2012/19/EU), the Battery Directive (2006/66/EC) and

national legislation implementing those Directives.

If a chemical symbol is printed beneath the symbol shown above, in accordance with the Battery Directive, this

indicates that a heavy metal (Hg = Mercury, Cd = Cadmium, Pb = Lead) is present in this battery or accumulator at

a concentration above an applicable threshold specified in the Battery Directive.

Some equipment may be used in both a domestic/household and a professional/business application. Private

households within European Union may return used electrical and electronic equipment to designated collection

facilities free of charge. For more information about collection and recycling of old products and batteries, contact

your local municipality, your waste disposal service or the point of sale where you purchased the items. In some

member states, when you purchase new equipment, your local retailer may be required to take back your old

equipment free of charge. For more information, contact your retailer.

Business Users in the European Union, in accordance with European legislation, end of life electrical and electronic

equipment subject to disposal must be managed within agreed procedures. If you wish to discard electrical and

electronic equipment, contact your dealer or supplier, local reseller or Xerox representative for end of life take-back

information prior to disposal.

Improper handling of this type of waste could have a possible impact on the environment and human health due

to potentially hazardous substances that are generally associated with EEE. Your cooperation in the correct disposal

of this product will contribute to the effective usage of natural resources.

DISPOSAL OUTSIDE OF THE EUROPEAN UNION

These symbols are only valid in the European Union. If you wish to discard these items, contact your local

authorities or dealer and ask for the correct method of disposal.

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Other Countries

Contact your local waste management authority to request disposal guidance.

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Apps Features

This appendix contains:

Apps Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Apps Features

FEATURE DESCRIPTION PRINT FROM

2-Sided Printing You can use the 2-sided options to set the device

to print one or both sides of a document. For

Print jobs, you can specify 1-sided or 2-sided

output.

Collation You can collate multiple-page print jobs

automatically. For example, when you are

making three 1-sided copies of a six-page

document, the copies are printed in this order:

1, 2, 3, 4, 5, 6; 1, 2, 3, 4, 5, 6; 1, 2, 3, 4, 5, 6.

Quantity Use this option to enter the number of required

print copies.

Paper Supply Use Paper Supply to specify the size, type and

color of the paper required, or the paper tray to

use. If Auto is selected, the printer chooses the

paper tray based on the original document size

and the selected settings.

Output Color Use Output Color to control the color rendering

of the output image or print.

Auto Detect To automatically detect and control the color

rendering of the output image, use Output

Color > Auto Detect.

Black & White To print any image in black and white, use

Output Color > Black & White.

Image Scale &

Placement

Image Scale & Placement allows you to modify

the location of the image on the page. You can

shift the printed image along the X and Y axes of

each sheet of paper.

Auto Use Image Scale & Placement > Auto setting

to adjust the image on the page automatically.

Fit to Page; Center;

Smart Rotate

Use Image Scale & Placement > Fit to Page >

Center > Smart Rotate setting to adjust the

image on the center of the page.

Fill Entire Page;

Center; Smart

Rotate

Use Image Scale & Placement > Fill Entire

Page > Center > Smart Rotate setting to adjust

the image to fill the entire page.

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FEATURE DESCRIPTION PRINT FROM

Scale Image Access additional image adjustment settings

from Image Scale & Placement > More > Scale

Image.

Center Access additional image adjustment settings

from Image Scale & Placement > More >

Center.

Smart Rotate Access additional image adjustment settings

from Image Scale & Placement > More >

Smart Rotate.

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Xerox VERSALINK C620 Color Printer Laser Print Letter Energy Star Certified Fast Printing Up to 52 PPM

Product's Documents

User Manual

Specifications

Xerox VERSALINK C620 Questions and Answers