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Scanner Button Does Not Work as Expected
If pressing the start button on your scanner does not start a scan, try these solutions:
• Restart your computer.
• Make sure your scanner is turned on and any interface cables are securely connected at both ends.
• Use only the USB cable that came with the scanner. Make sure it is connected directly to your
computer and not to a USB hub.
• In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
• Make sure you have assigned the correct job to the scanner button and change it, if necessary.
• Check the status of the lights and make sure the scanner is ready to scan.
• Make sure Epson ScanSmart and Epson Scan 2 are installed correctly. Reinstall the software, if
necessary.
Parent topic: Solving Scanning Problems
Related references
Product Status Messages
Related tasks
Customizing Action Icons
Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• Make sure the scanner is turned on.
• Make sure the connection between the scanner and your computer is secure.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
• Check that the correct setting is assigned to the scanner button in Epson ScanSmart.
• Make sure the scanning software is installed.
• Use the USB cable that came with the scanner.
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