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Related concepts
Uninstall Your Scanner Software
Related references
Windows System Requirements
Mac System Requirements
Original Feeds Incorrectly in Scanner
If you have problems feeding originals in your scanner, try these solutions:
• If multiple pages feed at once, try the following:
• Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
• Load fewer originals at a time.
• Load only originals that meet the specifications for your scanner.
• Make sure the number of originals does not exceed the scanner's loading capacity. If loading a
stack of originals, slide the stack so the leading edge is at an angle, as described in the loading
instructions.
• Clean inside the scanner and replace the roller assembly kit, if necessary.
• Scan the originals one by one using the Automatic Feeding Mode setting in Epson Scan 2.
• Use Automatic Feeding Mode in Epson Scan 2 and scan originals one at a time.
• If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window, start
Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off.
Note: On a Mac, only Epson Scan 2 displays double feed errors. Document Capture for Mac does not
include this setting.
Parent topic: Solving Scanning Problems
Related references
Original Document Specifications
Receipt Specifications
Special Original Specifications
Plastic Card Specifications
Related tasks
Cleaning Inside Your Scanner
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