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a. Remove tray 3 and locate the paper tray rollers.
b. Clean the rollers by gently wiping them with a damp, lint-free cloth.
15. Perform a test print from tray 3 to see if the issue is resolved.
16. If the error persists, contact your HP-authorized service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.08, 13.09 jam error in the toner cartridge or fuser area
Use the following procedure to check for paper in all possible jam locations in the toner cartridge or
fuser area.
Recommended action for customers
● 13.08, 13.09 jam error in toner cartridge or fuser area
1. Press the front door release button.
1
2
84 Chapter 6 Solve problems
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