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Voice Assistant Issues
When the Voice Assistant isn't working, these steps may help resolve the problem.
The microphone is off.
Turn on the microphone switch at the bottom of the TV. Each time the switch is turned on or off, the screen displays
a pop-up window showing whether the microphone is turned on or off.
If the microphone is turned off, all voice recognition features and some sound features involving the microphone do not
work.
The position and appearance of the microphone switch may differ depending on the model.
This function may not be supported depending on the model or geographical area.
The voice commands do not work well.
Voice commands may differ depending on the Voice Assistant. Refer to the command examples for each Voice
Assistant.
• Bixby: Discover Bixby
• Amazon Alexa: (left directional button) Settings All Settings General & Privacy Voice
Amazon Alexa Settings Try Now
This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area.
Bixby/Alexa answers although I did not call it.
The TV may recognize an ambient noise or everyday conversation as a call to Voice Assistant.
Turn off the Hands-free wake-up function or set the Wake-Up Sensitivity to Low.
• (left directional button) Settings All Settings General & Privacy Voice Bixby Settings
Voice Wake-up
• Bixby Settings Voice Wake-up
This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area.
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