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AXIS P1204 Network Camera
Troubleshooting
Troubleshooting
Checking the Firmware
Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem
should be to check the current firmware version. The l ate st version may contain a correction that fixes your particular problem. The
current firmware version in t he Axis product is display ed in the page Setup > Basic Setup and in Setup > About.
Upgrading the Firmware
When you upgrade the product with the latest firmware from Axis website, the product re ceives the latest functiona lity available.
Always read the upgrade instructions and release notes available with each new release, before upgrading the firmw are.
To upgrade, follow these instructions:
1. Save the firmware file to your computer. The latest version of the firmware is available free of cha rge from Axis website
at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the pro ducts web pages.
3. Under Upgrade Server, click Browse and locate the file on your co mputer . Click Upgrade.
After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, e ven if you suspect the
upgrade has failed.
AXIS Camera Management can be used for multiple upgrades . See www.axis .com for more inform ation.
Note
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
•Preconfigured and customized settings are saved when the firmware is upgraded
(providing the features are available in
the new firmware) although this is not guaranteed by Axis Communications AB.
Emergency Recovery Procedure
If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status
indicator indicates a failed upgrade. To r ecove r the product, follow the steps below. The serial number is found on the product’s label.
1. In UNIX/Linux, type the following from t he comm and line:
arp -s <IP address> <serial number> temp
ping -s 408 <IP address>
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