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There is toner in the paper path
Clean any visible toner from the paper path. If the problem persists, then contact Customer Support.
Streaked vertical lines
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ABCDE
ABCDE
These are possible solutions. Try one or more of the following:
The toner is smeared
Select another tray or feeder to feed paper for the job:
• From the printer control panel, select the Default Source from the Paper Menu.
• For Windows users, select the paper source from Print Properties.
• For Macintosh users, select the paper source from the Print dialog and pop‑up menus.
The print cartridge is defective
Replace the print cartridge.
The paper path may not be clear
Check the paper path around the print cartridge.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from
a hot component, allow the surface to cool before touching.
Clear any paper you see.
There is toner in the paper path
Clean any visible toner from the paper path. If the problem persists, then contact Customer Support.
Toner fog or background shading appears on the page
These are possible solutions. Try one or more of the following:
The print cartridge may be defective
Replace the print cartridge.
The charge roll assembly may be defective
Replace the charge roll assembly.
Troubleshooting 186
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