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Help
Getting Help
The fastest way to obtain help is to go to the Blackmagic Design online support pages and
check the latest support material available for your Blackmagic HyperDeck disk recorder.
Blackmagic Design Online Support Pages
The latest manual, software and support notes can be found at the Blackmagic Design support
center at www.blackmagicdesign.com/support.
Blackmagic Design Forum
The Blackmagic Design forum on our website is a helpful resource you can visit for more
information and creative ideas. This can also be a faster way of getting help as there may
already be answers you can find from other experienced users and Blackmagic Design staff
which will keep you moving forward. You can visit the forum at
https://forum.blackmagicdesign.com
Contacting Blackmagic Design Support
If you can’t find the help you need in our support material or on the forum, please use the
“Sendus an email” button on the support page to email a support request. Alternatively,
click on the “Find your local support team” button on the support page and call your nearest
Blackmagic Design support office.
Checking the Software Version Currently Installed
To check which version of Blackmagic HyperDeck software is installed on your computer,
open the About Blackmagic HyperDeck Setup window.
On Mac OS, open Blackmagic HyperDeck Setup from the Applications folder.
Select About Blackmagic HyperDeck Setup from the application menu to reveal the
version number.
On Windows, open Blackmagic HyperDeck Setup utility from your Start menu or Start
Screen. Clickon the Help menu and select About Blackmagic HyperDeck Setup to
reveal the version number.
How to Get the Latest Software Updates
After checking the version of Blackmagic HyperDeck Setup software installed on your computer,
please visit the Blackmagic Design support center at www.blackmagicdesign.com/support to
check for the latest updates. While it is usually a good idea to run the latest updates, it is wise to
avoid updating any software if you are in the middle of an important project.
69Help
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