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Shure Incorporated
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Eliminate RF overload (see below).
Increasing Range
Increase transmitter RF power level to Hi
Use an active directional antenna, antenna distribution system, or other antenna accessory to increase RF range
Eliminating RF Overload
If the RF OL icon appears on the RF meter, try the following:
Reduce the transmitter RF power level from Hi to Lo
Move the transmitter further away from the receiver—at least 6 m (20 ft)
If you are using active antennas, reduce antenna or amplifier gain.
Use omnidirectional antennas
Error Codes and Solutions
Error codes are generated when the receiver detects a condition that can potentially affect system performance.
If an error is displayed on the receiver, use the following table to identify the problem and find the corresponding solution.
Error
Code
Description Solutions
Err.001 Audio Compatibility Update transmitter and receiver firmware to the latest version.
Err.002
Encryption Mismatch Between Shure
Product Lines
Set encryption to off for components from different Shure products
lines, such as QLX-D and ULX-D.
Err.003 Encryption Mode Mismatch
Perform an IR sync between the transmitter and receiver to clear the
error.
Err.004 Band Mismatch
Receiver and transmitter are operating in overlapping frequencies
from different bands.
Err.005 Frequency Mismatch
Receiver and transmitter are from bands that do not share compatible
frequencies.
Err.006 No Frequencies Found Rescan, select a different group, or use WWB to find a frequency.
Err.007 Firmware Version Self-Test Failed
Use the Shure Update Utility to update the unit to the latest firmware.
If the error persists contact Shure support.
Err.008
Shure SB900 Battery Runtime Does
Not Appear on Display
Check that battery is firmly installed into the battery compartment. If
condition persists, replace the battery.
Err.009 Transmitter Type Mismatch
To complete the firmware update, match the type of transmitter to the
type of firmware the receiver currently has.
HH BP = handheld or bodypack firmware
BN GN = gooseneck or boundary firmware
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