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Service
Before Calling Service
Troubleshooting
If you encounter a problem, it often will merely be something minor. Before you call customer service, consider the
suggestions and instructions below.
PROBLEM TIP/SOLUTION
Appliance is not working
Appliance does not start
Water tank empties without any
apparent reason. Evaporator dish
is overflowing.
Evaporator dish has been boiled
dry even though the water tank is
full
POSSIBLE CAUSE
Cord is not plugged in
Power outage
Connect appliance to power.
Check if other kitchen appliances are
working.
Circuit breaker may be tripped. Reset breaker.
Faulty operation Turn off power to the appliance at the
main power supply (fuse or breaker box)
and turn it back on after approximately
10 seconds.
Appliance door is not closed all the way.
Water tank was not closed properly.
Tank lid seal is dirty.
Tank lid seal is not functioning.
Water tank was not inserted correctly.
Supply line is clogged.
Close the appliance door.
Close the tank lid until it clearly snaps into
31ace.
Clean the seal.
A new water tank may be purchased
through customer service.
Slide in the water tank until it locks into
31ace.
Descale appliance.
A"plop" noise can be heard when Temperature change affecting frozen food This is normal.
cooking and caused by water vapor.
Steam escapes from the vent This is normal.
openings when cooking
Appliance no longer produces The appliance needs to be descaled. Descale appliance.
steam correctly
English 30
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