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Error Message Cause Action
No HUB Support
A USB hub device is connected to
the USB host connector.
Disconnect the USB hub device from the USB
host connector.
No Paper MP Tray
The MP tray is out of paper, or
paper is not loaded correctly in the
MP tray.
Do one of the following:
• Refill paper in the MP tray. Make sure the
paper guides are set to the correct size.
• If paper is in the MP tray, remove it and
load it again. Make sure the paper guides
are set to the correct size.
No Paper Tray1
No Paper Tray2
The machine failed to feed paper
from the indicated paper tray.
Do one of the following:
• Refill paper in the paper tray indicated on
the LCD. Make sure the paper guides are
set to the correct size.
• If paper is in the tray, remove it and load it
again. Make sure the paper guides are set
to the correct size.
• Do not overfill the paper tray.
No Toner
The toner cartridge is not installed
or not installed correctly.
Remove the toner cartridge and drum unit
assembly. Remove the toner cartridge from the
drum unit, and reinstall the toner cartridge
back into the drum unit. Reinstall the toner
cartridge and drum unit assembly back in the
machine. If the problem continues, replace the
toner cartridge.
No Tray1
No Tray2
The paper tray is not installed or
not installed correctly.
Reinstall the paper tray indicated on the LCD.
No Waste Toner
The waste toner box is not
installed or not installed correctly.
Reinstall the waste toner box.
Out of Memory
The machine’s memory is full.
Press and reduce the print resolution.
Print Data Full
The machine’s memory is full.
Press and delete the previously stored
secure print data.
Registration
Registration failed.
• Press and hold down to turn off the
machine. Wait a few seconds, and then
turn it on again. Perform the color
registration again using the LCD.
• Install a new belt unit.
• If the problem continues, contact Brother
Customer Service or your local Brother
dealer.
Replace Toner
The toner cartridge is at the end of
its life. The machine stops all print
operations.
Replace the toner cartridge for the color
indicated on the LCD.
See Related Information: Replace the Toner
Cartridge.
Replace WT Box
It is time to replace the waste
toner box.
Replace the waste toner box with a new one.
See Related Information: Replace the Waste
Toner Box.
Screen Init. Fail
The touchscreen was pressed
before the power on initialization
was completed.
Make sure nothing is touching the
touchscreen.
Debris may be stuck between the
lower part of the touchscreen and
its frame.
Insert a piece of stiff paper between the lower
part of the touchscreen and its frame and slide
it back and forth to push out any debris.
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