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Appendix
142
Your Watch freezes or encounters a problem
Try the following solutions. If the problem is still not resolved, contact a Samsung
Service Centre or an authorised service centre.
Restarting the Watch
If your Watch freezes or hangs, you may need to close apps or turn off the Watch and turn
it on again.
Forcing restart
If your Watch is frozen and unresponsive, press and hold the Home button and the Back
button simultaneously for more than 7 seconds to restart it.
Resetting the Watch
If the methods above do not solve your problem, perform a factory data reset.
On the Apps screen, tap
(
Settings
)
→
General
→
Reset
→
Reset
. Alternatively, open
the
Galaxy Wearable
app on your phone and tap
Watch settings
→
General
→
Reset
→
Reset
. If your Watch and phone are not connected at the time of the Watch reset, the
data stored on your Watch will be deleted.
Another Bluetooth device cannot locate your Watch
•
Ensure that the Watch’s Bluetooth feature is turned on.
•
Reset your Watch and try again.
•
Ensure that your Watch and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
If the tips above do not solve the problem, contact a Samsung Service Centre or an
authorised service centre.
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