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BEFORE YOU CALL FOR SERVICE
Please check the following before calling for service to potentially save yourself time and expense.
PROBLEM POSSIBLE CAUSE SOLUTIONS
Part of all of the appliance
does not operate
• No power to the appliance due to
power outage.
• Check houselights to conrm power outage and call
the local electric company for service.
• Fuse/circuit breaker in home failure. • Replace fuse or reset circuit breaker.
• Microwave Drawer
™
Oven is in
Demo Mode.
• Cancel Demo Mode. See DEMO MODE on page 28.
Rangetop and/or Micro-
wave does not heat
• No power to the appliance due to
power outage.
• Check houselights to conrm power outage and call
the local electric company for service.
• Surface controls improperly set. • Properly set cooktop surface controls. See USING
THE RANGETOP on page 20.
• Properly set microwave controls. See USING THE
MICROWAVE DRAWER on page 22.
Radiant Cooktop heaters
too hot or not hot enough
• Improper cookware in use. • Use at-bottomed pans of appropriate size for the
selected surface unit. See ABOUT COOKWARE
PLACEMENT on page 11.
Radiant Cooktop heater
stops glowing
• It is normal for surface heaters to
stop glowing when set to low heat
settings.
Scratches on cooktop
surface
• Improper cookware in use. • Use smooth, at-bottomed cookware. See ABOUT
COOKTOP UTENSILS on page 11.
• Cookware slid on cooktop surface. • Do not slide cookware on the cooktop surface.
• Improper cleaning methods used. • Clean with appropriate utensils. See CLEANING
THE RANGETOP on page 30.
Areas of discoloration on
cooktop surface
• Food spills not removed before next
use.
• Remove spills and clean the cooktop surface before
next use. See CLEANING THE RANGETOP on
page 30.
Metal marks on cooktop
surface
• Metal cookware slid or scraped on
cooktop surface.
• Do not slide metal cookware on the cooktop surface.
• Remove metal marks with CERAMA BRYTE
®
Cooktop Cleaner. See METAL MARKS on page 30.
Brown streaks or specks
on cooktop surface
• Liquid boil-overs not removed before
next use.
• Remove spills and clean the cooktop surface before
next use. See CLEANING THE RANGETOP on
page 30.
Radiant cooktop produces
strong odor or light smoke
when turned on
• A new rangetop may produce an
odor or light smoke during rst few
uses.
• Ventilate the room to remove odors. This occurrence
will cease after a few initial uses.
Microwave Drawer
™
Oven
light does not work
• Light bulb is loose or burned-out. • Call for service.
Touch controls do not
operate
• Control Lock is activated. • Unlock controls. See CONTROL LOCK on page 28.
WELCOME TO SHARP
KITCHEN
ashes on the
display
• Appliance has restarted due to a
power failure, and cooking programs
and time of day are erased.
• Touch STOP/CLEAR pad, reset the clock and re-
program the appliance. See BEFORE OPERATING
on page 18.
Microwave Drawer
™
Oven
vent emits steam
• It is normal during microwave cook-
ing or heating for the vent to emit
water vapor.
F and another letter or a
number ash on the display
• Error code is displayed. • Turn off the appliance and call for customer assis-
tance.
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