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My Account
The My Account screen displays the comprehensive information of the user and the
product, which is synchronized with the online registered account, including User Info,
Device Info, Update Info, and Service Info.
Personal Info
The User information and Device information are both included under the Personal Info
section.
User information — displays detailed information of your registered online Autel
account, including your Autel ID, Real name, Country/District, Town/City,
Company/Institute, Address, and Post code.
Device information
— displays the registered product information, including the
Product serial number, Registration time, Expire time, and Warranty period.
Update Info
The Update Info tab displays a detailed record list of the product’s software update history,
including the product serial number, software version or name, and the update time.
Service Info
The Service Info tab displays a detailed record list of the device’s service history
information. Every time the device has been sent back to Autel for repair, the device’s
serial number and the detailed repair information, including Service date, Type of faults,
and Repair content, will be recorded and updated to the associated online product
account, which will be synchronized to the Service Info section.
Training
The Training section provides quick links to Autel’s online video library. Select a video
channel by language to see all available Autel online tutorial videos on such topics as
product usage techniques and vehicle diagnostics practices.
Data Logging
The Data Logging screen keeps records of all Feedback (submitted), No feedback
(saved) or History (up to the latest 20 test records) data loggings on the diagnostic
system. The support personnel receive and process the submitted reports through the
Support platform, and send back problem solutions within 48 hours to the corresponding
Data Logging session, on which you are also allowed to have a direct conversation with
the support personnel.
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