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56 English
Troubleshooting
Troubleshooting
Information codes
If the oven fails to operate, you may see an information code on the display. Check
the table below and try the suggestions.
Code Meaning Action
C-d1 Door lock malfunctions
Turn off the oven and then
restart. If the problem
continues, turn off all power for
30 seconds or more and then
reconnect.
If the problem is not xed,
please contact a service centre.
C-20
Sensor malfunctions
C-21
C-22
C-23
C-F1
Only occurs during EEPROM Read/
Write
C-70
Steam-related problems
C-72
C-F0
If there is no communication
between the main PCB and sub PCB
C-F2
Occurs when a communication
problem is maintained between the
Touch IC <-> Main or Sub micom
C-d0
Button problem
Occurs when a button is pressed and
held for a period of time.
Clean the buttons and make sure
there is no water on/around
them. Turn off the oven and try
again. If the problem continues,
contact a local Samsung service
centre.
Code Meaning Action
-dC-
If the divider is removed during
cooking in Dual cook mode.
If the divider is inserted during
cooking in Single cook mode.
The divider must not be
removed during cooking in Dual
cook mode.
Turn off the oven and then
restart. If the problem continues,
turn off all power for 30
seconds or more and then
reconnect.
If the problem is not xed,
please contact a service centre.
S-01
Safety shutoff
Oven has continued operating at
a set temperature for an extended
time.
• Under 100 °C - 16 hours
• From 105 °C to 240 °C - 8 hours
• From 245 °C to Max - 4 hours
This is not a system failure. Turn
off the oven and remove food.
Then, try again normally.
DG68-01411M-01_NV7B6675CAK_NV7000B_SA_EN.indd 56DG68-01411M-01_NV7B6675CAK_NV7000B_SA_EN.indd 56 2023-08-22 오후 4:14:532023-08-22 오후 4:14:53
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