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44
Communication Error Codes
If a Communication Error message displays on the head unit screen, please use the
chart below for descriptions on possible causes.
Error Code Possible Cause Solution
101
The vehicle system’s internal clock
has not been set
Pair your smartphone with the
head unit and sync your contacts
and allow notifications or use
the Vehicle Settings menu on
the head unit or Multi-Function
Display to set the clock.
102
Unable to communicate with the
SUBARU STARLINK service
If possible, move the vehicle
to an area where the signal
strength may be better and
communication will be restored.
a SUBARU STARLINK Service
Appointment Scheduler notification
displayed and no selection was
made within the first 3 minutes
Choose the “Read Now” option
when the SUBARU STARLINK
Service Appointment Scheduler
notification displays.
103
The SUBARU STARLINK service is
unavailable
If possible, move the vehicle
to an area where the signal
strength may be better and
communication will be restored or
contact your Subaru Retailer for
an inspection.
104
A communication issue occurred at
the vehicle
Check the network signal
strength and attempt Service
Appointment Scheduler
again later.
105
A communication issue occurred at
the SUBARU STARLINK service
Please try Service Appointment
Scheduler again later.
Troubleshooting
STARLINK_OM_022621.indd 44STARLINK_OM_022621.indd 44 3/1/2021 8:05:23 AM3/1/2021 8:05:23 AM
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