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39
Troubleshooting
If there is a problem with SUBARU STARLINK, start by checking the table below.
Troubleshooting
Symptom Possible Cause Solution
The system is unable
to connect to SUBARU
STARLINK when you
press the SOS button or
i-button.
A subscription to the
SUBARU STARLINK
service has not been
established.
Sign up for a subscription
to the SUBARU
STARLINK service.
The telecommunications
line is experiencing higher
than normal call volume.
Terminate the call and try
again later.
The vehicle is in a location
where it is difficult to
receive cellular network
signal.
If possible, move the
vehicle to an area where
the signal strength
may be better and
communication will be
restored.
The call connection
is interrupted or the
call connection with a
STARLINK Customer
Care Advisor is
interrupted.
The telecommunications
line or location of the base
station could be out of
signal range.
This is not a malfunction.
If possible, move the
vehicle and try again.
Red Status light on the
overhead console is
illuminated.
A system malfunction has
occurred. (Short circuit
or disconnection of the
connector, etc.)
Contact your Subaru
Retailer for an inspection.
Status light does
not illuminate on the
overhead console.
A subscription to the
SUBARU STARLINK
service has not been
established.
Sign up for a subscription
to the SUBARU
STARLINK service.
Remote Engine Start
doesn’t execute.
The vehicle’s Security
Alarm has been activated.
Manually start and stop
your vehicle, then try
again.
The vehicle has been
manually turned off while
Remote Engine Start was
in operation.
Continued...
STARLINK_OM_022621.indd 39STARLINK_OM_022621.indd 39 3/1/2021 8:05:17 AM3/1/2021 8:05:17 AM
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