D-Link DAP-2020 User Manual

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82D-Link DAP-2020 User Manual

Section 6 - Troubleshooting

Troubleshooting

This chapter provides solutions to problems that can occur during the installation and operation of the DAP-2020. Read the

following descriptions if you are having problems. (The examples below are illustrated in Windows

XP. If you have a dierent

operating system, the screenshots on your computer will look similar to the following examples.)

1. Why can’t I access the web-based conguration utility?

When entering the IP address of the D-Link access point, you are not connecting to a website on the Internet or have to be

connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the

same IP subnet to connect to the web-based utility.

• Make sure you have an updated Java-enabled web browser. We recommend the following:

- Microsoft Internet Explorer® 11 and higher

- Mozilla Firefox 28 and higher

- Google™ Chrome 33 and higher

- Apple Safari 7 and higher

• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a dierent

cable or connect to a dierent port on the device if possible. If the computer is turned o, the link light may not be on.

• Disable any internet security software running on the computer. Software rewalls such as Zone Alarm, Black Ice, Sygate,

Norton Personal Firewall, and Windows

XP rewall may block access to the conguration pages. Check the help les included

with your rewall software for more information on disabling or conguring it.

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D-Link DAP-2020 Wireless N Access Point