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User’s Manual
5. Troubleshooting
Before contacting our Customer Support, you may wish to find the answers to the questions
below:
5.1 Frequently asked questions and answers
Q： Why does not my scanner turn on?
A： Ensure the micro USB cable is securely connected to the scanner
and to either the USB slot in
your computer or a USB power
adapter connected to an electrical outlet.
Q： The image can not be saved into the memory card while
scanning?
A： Make sure you have a SD card inserted correctly, and that it has
adequate space.
Q： Why doesn’t my computer recognize my scanner when it’s
connected via USB cable?
A： Make sure the cable connection is correct and secure. Restart the
computer if necessary.
Q： How can I tell if the scanner is scanning at 300 dpi, 600 dpi
or 1200 dpi?
A： The color of the Power button light indicates the selected
resolution: Green = 300 DPI,
Orange = 600 DPI, Red = 1200 DPI.
Press the Power button to change the resolution.
5-1
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