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User’s Manual
6. Troubleshooting
6.1 Error Messages
If there is error during scanning, the LED light will be flashing in red color and error message
will be displayed. Refer to the following table to clear the error conditions.
Error Message Root Cause/Code Purpose How to restore
Insert Memory
Card
1. No memory card inserted.
2. Card not recognized.
1. Insert a memory card.
2. Try a different card.
Card Full
Card is full; can’t save scanned
image to inserted memory card
Free more space or insert a new
micro SD
TM
card.
*Low battery Battery power getting low.
Replace batteries (or recharge if
using rechargeable batteries).
No image scanned
1. No scan data detected.
2. Scanner time out.
Wait until message disappears.
Format Fails
1. Memory card not recognized.
2. File system is not FAT16/FAT32
Use a different card.
Calibration Fails Internal check failed and found
calibration data error
Recalibrate the scanner (see the
“Calibrate Scanner” section.
Scanned speed
too fast
Images look distorted. Moving
wand scanner over original too fast.
Move the scanner over the
original slower, and if necessary,
rescan the original.
Paper jam 1. Original has become stuck in
the feeder dock.
2. Original exceeds max. length
(14”, 356mm)
Remove the scanner from the
feeder dock and then gently pull
the original out of the feed slot.
Or you may press
to eject the
original.
* Warning:
If "low battery" is indicated on the LCD display, it is recommended to replace the batteries to
prevent possible incomplete scanned images or other operational problems.
6-1
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