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12 Trouble-shooting
12 Trouble-shooting
12.1 What to do if …
This section lists faults that can be solved simply by following the instructions given. If
another fault is displayed or the fault cannot be remedied, please call Customer Ser-
vices.
Before calling Customer Services, please note down the error message in full.
Fxx/Exxx see operating instructions
SNxxxxx xxxxxx.
… the appliance is not working
Possible cause Solution
▪ A household fuse or circuit
breaker has tripped.
▸ Change the fuse.
▸ Reset the circuit breaker.
▪ The fuse or circuit breaker
keeps blowing.
▸ Call Customer Services.
▪ An interruption in the mains
power supply.
▸ Check the power supply.
▪ Demo mode is switched on. It is only possible to switch off demo mode with a
safety code.
▸ Call Customer Services.
▪ The appliance is faulty. ▸ Call Customer Services.
… the appliance door cannot be opened
Possible cause Solution
▪ The temperature of the cook-
ing space is over 300°C.
▸ Wait for it to cool down.
The appliance door cannot be opened until the tem-
perature of the cooking space has dropped below
300°C.
▪ Pyrolytic self-cleaning is run-
ning.
▸ Wait until pyrolytic self-cleaning has finished.
… just the illumination is not working
Possible cause Solution
▪ The halogen light is defective. ▸ Switch off the oven.
▸ Disconnect the appliance from the electricity sup-
ply.
▸ Replace the halogen light bulb.
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