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© 2020 United States Stove Company
25
OBSERVED
PROBLEM POSSIBLE
CAUSE
SOLUTION
Igniter button is pressed no
spark at ODS/Pilot
Igniter electrode positioned
incorrectly
Replace igniter
Igniter electrode broken Replace igniter
Igniter electrode not
connected to igniter cable
Reconnect igniter cable
Igniter cable pinched or
wet
Free igniter cable if pinched by any metal or
tubing. Keep igniter cable dry
Piezo igniter nut is loose
Tighten nut holding piezo igniter to heater
cabinet. Nut is located inside heater cabinet at
top
Broken igniter cable Replace igniter cable
Bad piezo igniter Replace piezo igniter
Igniter button is pressed
Spark at ODS/Pilot No
Ignition
Gas supply turned off or
manual shutoff valve is
closed
Turn on gas supply or open manual shutoff
valve
Control knob not in
“PILOT”position
Turn control knob to “PILOT” position
Control knob not pressed
in while in “PILOT” position
Press in control knob while in “PILOT” position
Air in gas lines when
installed
Continue to hold down control knob. Repeat
igniting operation until air is removed.
Depleted gas supply Contact local propane gas company
ODS/Pilot is clogged Clean ODS/Pilot or replace ODS/Pilot assembly
Gas regulator setting is not
correct
Replace gas regulator
CAUTION: INSTALLATION AND REPAIR SHALL ONLY BE DONE BY A QUALIFIED SERVICE PERSON.
THE FIREPLACE SHOULD BE INSPECTED BEFORE USE BY A QUALIFIED SERVICE PERSON. IT IS
REQUIRED TO BE INSPECTED AT LEAST ONCE A YEAR BY A PROFESSIONAL SERVICE PERSON.
CAUTION: NEVER USE A WIRE, NEEDLE OR SIMILAR OBJECT TO CLEAN ODS/PILOT. THIS CAN
DAMAGE ODS/PILOT.
WARNING: TURN OFF, UNPLUG HEATER AND LET COOL BEFORE SERVICING. ONLY A QUALIFIED
SERVICE PERSON SHOULD SERVICE AND REPAIR HEATER.
TROUBLESHOOTING
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