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FAQ
ProblemPossible Cause and Solution
The robot moves
without following the
set route.
1. Objects such as power cords and slippers should be organized before using the robot.
2. Working on wet slippery surfaces causes the main wheel to slip. It is recommended to dry the wet places before
using the robot.
The robot misses the
rooms to be cleaned.
1. Make sure that the doors of the rooms to be cleaned are open.
2. Check whether there is a threshold higher than 1.8 cm at the door of the room. The robot cannot climb over high
thresholds or steps.
3. The place in front of the room to be cleaned is wet and slippery, causing the robot to slip and work abnormally.
It is recommended to dry the oor before using the robot.
4. Check whether there is a small door mat or carpet at the door of the room. The carpet will be avoided while the
robot is mopping. Please turn o the carpet recognition function on the Setting page of the app.
The robot often strays
into no-go zones or
areas with virtual walls.
1. View the homepage of the app to check whether an error occurs to the current map, if so, restore the map in the
Map Management settings.
2. When you set virtual walls or no-go zones, it is recommended to adjust boundaries based on the home
environment and include all areas that are prone to getting the robot stuck, such as sinking steps and bottoms
of furniture.
The robot gets into
trouble while working
and stops.
1. The robot automatically powers o when its battery is depleted to 0%.
2. The robot fails to charge, which causes its battery to run out and the robot to shut down. The possible cause is
that the base is not connected to the power supply, or the robot and the base are in poor contact. Please check
the connection.
If the problem persists, please contact the after-sales service.
The robot will not
resume cleaning after
charging.
1. Make sure that the robot is not set to the Do Not Disturb (DND) mode, which will prevent it from resuming
cleaning.
2. The robot does not resume cleaning when it is manually recharged or placed onto the base.
The robot will not clean
automatically at the
scheduled time.
The robot has low battery. The scheduled cleaning will not start unless the battery level is over 15%.
FAQ
ProblemPossible Cause and Solution
The robot does not
respond to the base.
The robot is too far away from the base and they cannot communicate with each other. It is recommended to use the app to control
the robot.
Water in the fresh tank
is insucient.
1. Replenish clean water in time.
2. Unplug the power cord of the base, take out the fresh tank and put it back, and then power on the base and try again.
3. Pour out the remaining water in the fresh tank, rinse the bottom of the fresh tank and lter media, and then try
again after adding water into it.
4. Check the metal lter at the water inlet of the base to see if there are foreign objects, if any, please take out the
foreign objects.
If the problem persists, please contact the after-sales service.
The water level in
the washboard is
abnormal.
1. Remove the washboard and check whether the sewage drain is blocked and clean it.
2. Wipe the metal elastic pieces of the overow sensor within the washboard with a dry cloth.
3. Gently press down on the waste tank to ensure that the waste tank is installed in place.
4. Check if the sealing ring of the waste tank is loose or not installed properly, if so, reset it manually. If the problem
persists, please contact the after-sales service.
The washboard is not
installed.
Check whether the washboard is installed in place or whether the clips on both sides of the washboard are in place.
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