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80 English
Troubleshooting
Troubleshooting
Problem Possible cause Solution
Food does not
broil properly.
The serving size may not be
appropriate.
Refer to the Broiling
recommendation guide for
serving sizes on page 50, and
then try again.
The rack has not been
properly positioned.
See the Broiling
recommendation guide on
page 50.
The cookware is not suited for
broiling.
Use suitable cookware.
In some areas, the power
(voltage) may be low.
• Preheat the broil element
for 10 minutes.
• See the Broiling
recommendation guide
on page 50.
The oven
temperature is
too hot or too
cold.
The oven thermistor needs to
be adjusted.
See Temp adjust in the
Settings section on page 69.
There is water
dripping.
You may see water or steam
in some cases depending on
the food you are cooking. This
is not a product malfunction.
Let the oven cool and then
wipe with a dry dish towel.
There is
steam coming
through the
crack between
the oven body
and the door.
Water remains
in the oven.
Problem Possible cause Solution
The oven light
will not turn
on.
The light is loose or defective. • Tighten or replace the
lamp.
• Call for service if the
door light does not turn
on.
The switch operating the light
is broken.
Call for service.
The oven
smokes
excessively
during broiling.
The oven controls have not
been set properly.
See the Basic operations
section starting on page 22.
The meat has been placed too
close to the element.
Reposition the rack to provide
proper clearance between
the meat and the element.
Preheat the broil element for
searing.
The meat has not been
properly prepared.
Remove excess fat from the
meat. Cut away fatty edges
that may curl, leaving the
lean intact.
Grease has built up on oven
surfaces.
Regular cleaning is necessary
when broiling frequently.
Food does not
bake or roast
properly.
The oven controls have not
been set correctly.
See the Basic operations
section starting on page 22.
The oven rack has been
positioned incorrectly or is
not level.
See the Using the oven racks
section on page 58.
The oven thermistor needs to
be adjusted.
See Temp adjust in the
Settings section on page 69.
NQ70M7770D_AA_DE68-04447A-00_EN.indd 80 1/19/2017 12:01:20 PM
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